Ringside Collectibles

The customer complaint of receiving damaged figures is incorrect. The pictures he emailed to us show only slightly bent and scratched packaging. None of these pictures has a damaged figure or a broken package. Many new toys come directly from the factory with similar imperfections and are sold by...

all retailers as new. The toys in this complain meet the quality standards for new toys. If the customer knew that his son wanted his figures for signing, he should have added the “Premium Packaging Service” to his order. For an additional $2.00 per item he would have received the best carded conditioned figures we have available. The description of the “Premium Packaging Service” is on our site: [redacted]Customer can return the items. We do not pay for return shipping. See our return policy: [redacted]To settle this complaint we will pay the $15 as previously offered. Since this complaint is a result of customer’s misunderstanding, please remove it from our Revdex.com record.  [redacted]Ringside Collectibles, Inc. Tell us why here...

Revdex.com:
I have reviewed the response made by the in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 i did not get what I wanted which was a new jeff hardy...I paid for a jeff hardy and got a used brocken one...im still angry and not satisfied
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This was an international order to [redacted].Order was placed on January [redacted], 2015 and promptly shipped out the very same day.The customer choose the cheapest shipping method of [redacted] International First Class which is not insured as Priority International or Express International shipping...

methods are. Tracking # [redacted]As the tracking shows it did leave our facility and was processed by the Post Office however they have not updated the tracking since January [redacted]. Since the customer selected [redacted] International First Class that package is not insured for loss or damage. It appears as if the Post Office has lost this package or has held it up. As we cannot control the Post office we are not responsible for lost packages.

Review: The seller sent my items twice to the wrong address. The first time they told me that there was an error on my confirmed address that I've used on [redacted] for years. They tried blaming the Post Office and told me they would reship me the items I bought but would charge me again for shipping. I told them I wouldn't pay for the mistake made on the address since the address that appears on my [redacted] is correct and confirmed. They sent the item again to a wrong address again. . . . Since I never got the package I asked for a refund and they said that as soon as they got the package they would give me my refund. Yesterday I wrote them asking for my refund since there were no updates. I checked with the Postal Office and they received the package today at 11:43 AM. I still haven't heard from them 10:57 PM. Since I first made my claim for some unknown reason the seller hasn't acted in good faith since I was blamed for the "wrong address", they tried to charge me for the shipping mistake they made and now they're taking their time to give me a refund.Desired Settlement: I want my full refund as soon as possible.

Business

Response:

Order # [redacted]This order was received on 10/**/2014 and shipped out the very next day on 10/**/14 via the shipping method the customer selected which was [redacted] First Class. Tracking # [redacted]The address the customer provided when placing the order was invalid according to the post office as we received the return package back at our warehouse today (11/*/14) and just issued a refund via [redacted] for the cost of the returned items which was $36.97. The return package from the post office stated, "No such number - Return to Sender".Only one package was ever sent out.- Ringside Collectibles

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I still didn't receive the shipping refund, and this situation could've been handled better I no longer have interest in making business with the seller.

Sincerely,

Review: I placed an order on November **, 2014 and by December ** I had not received it. I looked at my bank statement and I had been charged on 12/**/2014 a charge of $19.93. When I emailed Ringside Collectables and informed them that I had not received my item but had been charged, they said it had been delivered to my front porch. They gave me no street address where it was delivered. They said it was not their fault and that I should check around the porch or call the post office. I told them it had been 3 weeks and checking the porch would be fruitless. They did not care. Again they said it was not their fault. I would like a refund.Desired Settlement: I would like a refund to be made.

Business

Response:

This customer placed an online order at 6:52PM on 12/**/14.She selected [redacted] First Class as her shipping method.Her order promptly shipped out the very next day via the shipping method she selected.[redacted]According to the Post Office the package was quickly delivered to the address provided by the Customer:From the Post Office's website - Delivery ConfirmationYour item was delivered at the front door or porch at 4:28 pm on December *, 2014 in [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I just cancel a order from them and he email me saying the order was cancel and that the order was to old to deposite directly to the card so he put a certain amout on 3 separate orders that I did with them awaile ago and the gift cards I used for those 3 orders are long gone because I used all the money and I did not see a reason to keep them and I lost the numbers. So I did not know you could cancel a order I already recived witch confused me but the email stated it will be going to the credit card THat I used for the order it never stated in the email it will go to 3 different card it said it was going to one card. He also didn't give me a chance to change my mind he just cancel it and then stated the problem. So I email him he then responed saying that you should have emailed him back about it. But I have emails from him stating that once a order is cancel they can do nothing about it. So I am just mad he did not give me a chance to change my mind he just cancel the order. So I am out 181.98 so I am just really upset about it I also have another number I forgot to put the one I gave you is old call me at [redacted].Desired Settlement: Ethier cash put on the card I used and not 3 different gift cards that I used like 4 months ago or the order back I cancel

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Please disregare this complaint the problem end up being with my bank the two visa cards that I used where debit cards from a account that I stop so the bank should not have allowed the refunds my mom wanted me to email thiss and tell you That it is my former banks fault sorry

Sincerely,

Business

Response:

Order # [redacted]

The customer asked to cancel this order. We attempted to refund to the credit card used but it would not work. We were able to Fully Refund the customer by issuing partial refunds on other orders he placed. The customer then contacted us telling us those other orders were placed with gift cards which we were unaware of. We were already in the processing of fixing this customer's issue when this complaint was made. The customer is being sent a check for value of the original order.

Ringside Collectibles

Review: I ordered a jeff hardy [redacted] wrestler which is under the [redacted] category but I purchased it from the ringside collectible website and I had it in my car until I had to wrap it up for my sons birthday which was on october [redacted] and first the package it came in was taped all around the box as if it was opened and put back to make it look brand new..when my son opened the box I saw that the left leg was scuffed up as if it was scraped with something and I could have delt with that but when my son went to examine it the head immediatly popped off and I saw that the left and right side of the neck was cracked which made the head pop off...this wrestler figure was obviously used and damaged in a way that is unacceptable and whats more saddening is that I have ordered many wrestlers from this company and never had no problems before this one..I even had other wrestlers in my car for a few months from this company that were completely fine..I have contacted them and sent them pictures of their defective product but they refused to rectify the situation because it has been 3 months after I had ordered it but I find it ridiculous and unacceptable that im being blamed for a defective broken product..Desired Settlement: I would highly appreciate it if the wrestler would be replaced because my son really wants a jeff hardy wrestler...if thats not possible I would appreciate a refund or company credit...however this would not change my feeling about this company and would definetly change the way I do business in the future which would not include buying from them ever again...

Business

Response:

Dear [redacted],

This item was delivered on 7/*/2014. We have a 30 day return policy. You did not contact us until 10/*/2014, 90 days after your purchase. In addition we cannot accept returns on toys that have been opened and played with.

This is a brand new toy that came directly from the manufacturer in the original packaging. The complaint that the toy was delivered used and broken should have been made as soon as the package was received or within the 30 day return policy. Due to the unique shape of the packaging, the manufacturer of this particular product used tape on the outer packaging in their factory and the tape appears on the packaging of all of these items when they are brand new.

We would like to offer you a $10 gift code to use on your next purchase. The code is [redacted] and can be entered on our website during checkout. The code expires 12/**/2014. Please keep in mind for any future purchase that we have a 30 day return policy and cannot accept returns on opened and played with toys.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am not satisfied with their customer service department because if this toy had already been opened and broken by my child I would not be going through all of this for no reason...like I said the box was left in my car until my sons birthday and it came damaged and broken...I would like a new jeff hardy sent to me in which I would finally be satisfied

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize that our offer of a $10 gift certificate was not satisfactory. Unfortunately we cannot accept returns/exchanges on this item since you contacted us over 90 days after receiving the item. We apologize and hope that in the future if you have any issues that you please contact us within the 30 day return window.

Consumer

Response:

I have reviewed the response made by the in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not get what I wanted which was a new jeff hardy...I paid for a jeff hardy and got a used brocken one...im still angry and not satisfied

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Have requested to be removed from email list multiple times using their unsubscribe method. Has gone ignored. Have sent numerous emails with the same request - Ringside Collectables continues to sent marketing / sales emails to my personal email account on a daily basis ignoring my multiple requests to be removed. It is my understanding a business must remove an account from its marketing list by customer request? Can you please help with this matter as they continue to ignore.Desired Settlement: Please help with removal of my personal email account from Ringside Collectables email marketing list

Business

Response:

Our system removes all requests to unsubscribe from an email list automatically.

Review: I ordered 2 Wrestling men for my son on the [redacted] of January, after a while I kept enquiring about the status of the delivery and was told it is normal, however today was told was propably stolen or got lost in the post...sorry. No assistance was offered to track the package on their side.Desired Settlement: I would like a refund

Business

Response:

This was an international order to [redacted].Order was placed on January [redacted], 2015 and promptly shipped out the very same day.The customer choose the cheapest shipping method of [redacted] International First Class which is not insured as Priority International or Express International shipping methods are. Tracking # [redacted]As the tracking shows it did leave our facility and was processed by the Post Office however they have not updated the tracking since January [redacted]. Since the customer selected [redacted] International First Class that package is not insured for loss or damage. It appears as if the Post Office has lost this package or has held it up. As we cannot control the Post office we are not responsible for lost packages.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Under no circumstance was I made aware that this is an unsafe method to ship the goods, the only difference between the shipping methods on the website is the time it takes. I do feel that there was not even a slight interest in assisting me to find out where the package is on their side.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] First Class International shipping is not an "unsafe" service level. International customers use it all the time and receive their packages. It is however the slowest method for shipping international shipments and it is not an insured service. We are not responsible for lost, stolen or damaged packages. All there is to go by is the tracking number which was updated a few times. The US Post Office will not accept claims to be put in for [redacted] First Class International packages so there is nothing further we can do to assist the customer.

Review: Hi, I ordered some wrestling figures from RingsideCollectibles.com on **/11.2015 for my disabled son, so he can get them signed when we meet the relevent wrestlers in the UK.

When they arrived 4 of the items were damaged.

I contacted the company straight away who asked me to take pictures of the damage.

I did this and sent them via email.

The response was that they were going to file against the carrier.

I have now been told the carrier has rejected their claim and I was offered a $15 refund.

This does not represent the full cost of the items and I have sent several emails requesting that I want to send the items back for a full refund including any postal costs.

The response I got was that I can sent the damaged items back but I won't be getting any refund for any postage costs.

Being from the UK I contacted Trading Standards who have been really helpful and given me details to make a Cross Border claim.

I really do hope you can help.

Yours

[redacted]Desired Settlement: Full refund of the damaged items.

Business

Response:

The customer complaint of receiving damaged figures is incorrect. The pictures he emailed to us show only slightly bent and scratched packaging. None of these pictures has a damaged figure or a broken package. Many new toys come directly from the factory with similar imperfections and are sold by all retailers as new. The toys in this complain meet the quality standards for new toys. If the customer knew that his son wanted his figures for signing, he should have added the “Premium Packaging Service” to his order. For an additional $2.00 per item he would have received the best carded conditioned figures we have available. The description of the “Premium Packaging Service” is on our site: [redacted]Customer can return the items. We do not pay for return shipping. See our return policy: [redacted]To settle this complaint we will pay the $15 as previously offered. Since this complaint is a result of customer’s misunderstanding, please remove it from our Revdex.com record. [redacted]Ringside Collectibles, Inc. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Hi, when I placed my order it was with the understanding that the items were brand new otherwise I wouldn't have ordered the items. No where did/does it mention the items may have damage of any kind or may not be new. I would not expect anything bought as new to have any damage no matter how small or big. I sent the company evidence pictures of all the damaged items as they requested. The fact they have offered $15 per item shows they are accepting responsibility for the damaged items. Ask the company to show you the pictures that I sent them which shows more than " Just a scratch" the items look like they had been either thrown or kicked around? I am willing to send the items back for a full refund of the items but the company don't want to accept this and won't pay for any delivery costs. The items in their current state are of no use to me as they were for my disabled son, so when he met the wrestlers he could get them signed. I wouldn't have paid out the excessive delivery charges for second hand damaged items. Just because I'm from the UK the company in question thinks they can get away with providing a poor service to myself, included in that is their rude and aggressive customer service responses (About 10 emails) I will NEVER shop with this company ever again. I really appreciate your help with this matter and hope I get a full refund as requested.Yours[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We stand by our offer.Customer is responsive for the return shipping.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has ere]The company are responsible for sending damaged items and falsy advertising on their website both in description and images. I want a full refund and like I've already said previously the fact the company are offering compensation shows they are admitting liability. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,