RiteCare Medical Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I...

have been told at several occasions that a refund has been issued. As I have not received it I assume that the business is not telling the truth and is trying to avoid returning my deposit. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This business is dangerous to their patients I waited a month for them to deliver oxygen tubing and had planned not to send it when I called [redacted] and they told me label was produced but their was no package on transit I had to finally send somebody to their brooklyn location to pick up my supplies their customer reps were rude arrogant and liers. Why is this business still in service becareful not to use this medical supply company

Horrible service. Sent me a bill 20 months after the fact. Billing department does not answer the phone. This business is not Revdex.com accredited. Buyer beware!! They are the worst service business that I have ever dealt with.

Review: Dr sent prescription for open bottom sling used with hoyer lift only way to transport my mom in and out of bed. They sent wrong item to use in shower and refuse to pick up after told that item is not as prescribed by Dr and prescription. Said nothing they can do since we signed for it. Unable to bring my mom to her new handicap modified shower issued by organization to help prevent UTI which make her go into sceptic shock.Desired Settlement: the proper prescribed sling for my mom

Review: I had [redacted] in November 2009. I received a [redacted] for my [redacted] at home. In 2011 the company starts sending me bills. We identified the issue as the [redacted] being a rental and me not knowing that it was a rental. I arranged for pick up and returned the rental items. And I also negotiated and paid a fee of $100 for the [redacted] (although I hadn't used it since January 2010) for the time it was in my possession. I was assured by company representative that this would settle the matter.

Since then, at random times I receive bills from the company with varying amounts from everything from $8.00 to thirty something dollars. I am always diligent to call and inquire about the correspondence sent to me, but the company doesn't return my calls. This past Saturday I received a notice from a collections agency for the amount of 18 dollars and change. I don't mind settling this "balance", but I am fearful that the company will continue to come up with random amount of money I owe them. I have the pickup slip receipt and from when the [redacted] and pieces were returned to them and I have my bank statement showing a payment of 100.00 paid on June [redacted], 2011 (over a year after my [redacted] in November 2009). I will present this information to the collection agency, but I am annoyed with this random and inconsistent correspondence. It is clear that the administrative practices of this company are not organized demonstrated by random billing and amounts sent to my home. Despite recognizing the lack of organization, I complied and settled the matter with them and returned equipment and made payment in June of 2011. I would appreciate if they left me alone.Desired Settlement: I want a written letter from the company stating that my balance is settled. I want the collections agency they gave my information to stop mailing me letters.

Business

Response:

Dear [redacted],

I am sending this letter to ask you to please disregard the bill for a past due balance. It seems that it was an error in our system at the time the statement was sent to you and has since then been adjusted. Your account has been removed from the collection agency as well. I do apologize for any inconvenience and /or confusion this may have caused. Your account shows zero balance.

If you have any questions, please feel free to contact me at the telephone number above at extension [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My mother is on oxygen 24/7. She received tubing and it got caught under her recliner and tore her tubing. She has been waiting for 3 weeks for new tubing and have got the run around on how it is being delivered. She needs this tubing to get the proper oxygen and if her health deteriorates this company will be held liable. I have spoken to a supervisor and she guaranteed delivery for Friday 8/*/2015. I contacted them and they didn't send it out. This has been an ongoing situation and I feel like they are incompetent in doing their job and they don't care about the patients. The driver also refused to deliver the tubing because he felt that she had enough tubing. The driver does not have the authority or medical degree to make that decision.Desired Settlement: I want the company to deliver the tubing that is needed when they say they will deliver it. They lie and give me the run around and the supervisor is never around to take care of a on going problem.

Consumer

Response:

At this time, I have not been contacted by RiteCare Medical Products regarding complaint ID [redacted].Sincerely,[redacted]

Review: There is a bill that keeps coming to my home for my 93 year old mother who is on medicaid. I'm afraid they are a scam company for senior citizens. Nobody answers the phone all week and no questions are answered. Yet they harass you with a bill.Desired Settlement: My mother is on a fixed income but I feel this company needs to be investigated. Please resolve this bill. Thank you

Business

Response:

Dear [redacted],

I am sending this letter to ask you to please disregard the bill for a past due balance. It seems that it was an error in our system at the time the statement was sent to you and has since then been adjusted . I do apologize for any inconvenience and/or confusion.

Your account shows zero balance.

If you have any questions, please feel free to contact me at the telephone number above at extension [redacted] .

Sincerely,

Review: Around July-September of 2010, I experienced a need of a Wheelchair which was ordered by a Nursing Home Rehab Staff due to my health issue (amputation) so that I could return home. At that time I was under the impression that this devise was a rental for 12-15 months and then became my property. My Insurance was paying the monthly charges. Ritecare is sending me to collections for unpaid charges that occurred after May of 2013 ( New Insurance coverage pays 50%). I have tried to contact their billing department periodically since then and left several messages with no response. In addition I have written letters with no response. I have had a number of medical issues since, which has made it difficult to keep after this company. A few weeks ago, I finally reached the billing department and thought we had resolved this issue, but I am still getting calls from a collection agency to collect this money that I do not owe. The Collection Agency states they can 't help me that only Ritecare can stop the process. I requested from Ritecare to send me a letter stating that the wheelchair is my property, but haven't received it. Today, I was informed that there is only one individual from billing that actually can speak to anyone calling thus the reason for an answering machine that picks up when you call the billing department. I have never experienced such disregard from a business before.Desired Settlement: I would like Ritecare Medical Products to stop the collection process and provide me with a statement of ownership of this wheelchair, cushion, and leg rests. In addition a letter of apology for this three year long issue.

Business

Response:

Dear [redacted],

I am sending this letter to ask you to please disregard the bill for a past due balance. It seems that it was an error in our system at the time the statement was sent to you and has since then been adjusted. Your account has been removed from the collection agency as well. I do apologize for any inconvenience and/or confusion this may have caused. Your account shows zero balance.

If you have any questions, please feel free to contact me at the telephone number above at extension [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This business is dangerous to their patients I waited a month for them to deliver oxygen tubing and had planned not to send it when I called [redacted] and they told me label was produced but their was no package on transit I had to finally send somebody to their brooklyn location to pick up my supplies their customer reps were rude arrogant and liers. Why is this business still in service becareful not to use this medical supply company

Review: RiteCare Medical was told by the rehab facility to deliver a medical bed on 9/**/13. They delivered it approximately 10/*/13. My mother slept in a chair waiting for the bed. The warehouse manager finally came on his way home from work to deliver the bed .

RiteCare billed Medicare. The balance was $10.43. They billed me in February 2014 I paid the bill by check Feb **, 2014.

They re-billed the same charge-which has been paid- on July * 2014. They stated they will send this to a collection agency if it is not paid by July ** 2014. IT IS PAID SINCE FEBRUARY!

I contacted the number on the bill twice and got Voicemail Today the [redacted] called. She refused to speak to me about an already paid bill until I confirmed in writing I was executrix of the estate.

This is RiteCare's internal accounting issue not my lack of payment.Desired Settlement: They need to straighten out their accounting problem and clear this account as PAID IN FULL

Consumer

Response:

At this time, I have not been contacted by RiteCare Medical Products regarding complaint ID [redacted].

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding RiteCare Medical Products has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

They finally called today to apologize that they had the check and credited the account. If it were not for you this would not have occurred. Thank you

Sincerely,

Review: When my mother was discharged from the hospital, a transfer tub bench was delivered to our house by Ritecare Medical Products. The driver said that the insurance company did not cover the cost of the item, so my mother, who still has a broken ankle, gave him cash. The driver then provided an unsigned receipt. A week later, my mother received an invoice for the same amount. My brother and I have called Ritecare many times on behalf of my mother who doesn't speak English very well. Four phone calls and a fax later, we just received another invoice, proving that the issue has yet to be resolved. A representative from Ritecare picked up only once; the remaining times resulting in us leaving voicemail messages, but we never hear back.Desired Settlement: We would like our bill to be cleared of any outstanding charges as we had paid it at the moment of delivery.

Consumer

Response:

At this time, my complaint, ID [redacted]regarding RiteCare Medical Products has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

They called me a few days ago and said they will erase any charges that currently exist on my balance. Thank you for your help.

Sincerely,

Review: My mother purchased a wheelchair from this company. The wheelchair needs to be repaired - the seat is torn along with the arm rests. This chair needs to be fixed or replaced as soon as possible. It can cause injury to my mother if it is not attended to immediately. We've (my mother's physical therapist, my sister and myself, made several calls to the company on June [redacted], June [redacted], June [redacted], July [redacted] - at which times they said that they would send someone out to fix it. I called again today, July [redacted] and said that I expected to hear from them and needed the chair fixed or replaced before the holiday. I called again later in the day and they said that someone was on there way to replace it. No one ever showed up or called my mother to say that they would not be there. This company should NOT be in business. They have terrible customer service. I think that this should be considered Medicare fraud - once they received payment, they did not acknowledge their customer's concerns. The main company is based in New York, however they have a branch in [redacted]. That telephone number is ###-###-####Desired Settlement: I would like a new chair immediately. They will be liable if my mother should injure herself from this chair tearing further. We have documenation of who we called and when.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding RiteCare Medical Products has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Back in Jan 2013, My Family purchased a wheelchair for my father ... I believed it was a purchase as the Rehab center who ordered it for us told me that I should expect to pay at least 20% because medicare pays 80% ...ect ect .

Months passed no bill then finally June 2013 I get a bill for $16+ I thought it was low but ...paid it

july 2013 I get another bill for 16+ .... believing that I sent the first payment late I thought it was a repeat bill and ignored it .... then aug 2013 ...another bill for $16 + plus the balance owed shows up and this is where the adventure begins ....

Called many time ...left messages ...spoke to a CSR who refused to talk to me because I wasnt the principal on the account (My father) ...which is odd ...since I have more info on my father then they do ...and nothing medical is being discussed ...its a billing issue ????? ... but anyway after several phone calls I finally get a supervisor who discussed the situation with and we came to the understanding that the 20% that I owed would be split in monthly installments for at least 14 months ..... I accepted this ...payed the balance and in March 2013 I believed that the BALANCE was paid in FULL as I did not receive any more bills after that .....At least so I thought

later that year 11/2014 I received not 1 not 2 ... But 4 separate bills all in the same envelope with a balance total of $60 + dollars ....

again several messages left .... and after a week or so and several email messages paid a balance of $30+ that was owed ...and was told in an email that I still have that the ACCOUNT was closed ...paid in full

Flash forward 1/**/2016 .... I received yet another bill with 2 amounts owed of $7+ each for a total of $15+ owed ....

I dont understand what this business is doing ...but I have and email from their supervisor stating account is closed ...I tried twice to get in touch with someone and will email this supervisor once I finish this but ,

I dont have the time to deal with this stupidity ... so I would appreciate that this be settled ASAPDesired Settlement: STOP SENDING BILLS FOR AN ACCOUNT THAT IS CLOSED .... NO MORE CORRESPONDENCE

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]