Riverhead Auto Mall Ltd.

Consumer did not provide us with proof of payoff when she came in to get the warranty refund, so we had to send the check to the lien holder TD Bank with her account referenced. They cashed it.  At this point [redacted] needs to go to them.  Attached are copies of the check sent and cashed.

[redacted], 
I want to apologize for the time that this took to resolve but, I can assure you that the payment in question has been sent. If I can do anything to further assist you, please do not hesitate to contact me. 
Thank you, 
[redacted]
[redacted]...

[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

The original agreement was to receive the rebate in the form of a check. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I do, however, offer the following comments/questions. (1) Why couldn't the dealership over the course of 5 months communicate to me that the problem with the warranty was on the Warranty company's end?; (2) Why did I never receive a copy of the warranty in the mail? The only thing I ever got from the warranty company was a letter 2 months after I bought the car that the warranty was not processed. I've purchased an extended warranty in the past twice...and both times I received paperwork explaining the warranty. If my warranty was "always in tact," why did I never receive any paperwork? (3) I appreciate that the cancellation fee was waived. This warranty was never explained to me and I never received any paperwork as per #2 above. Thus, I was never even aware of such a fee. (4) You are correct about the interest. I apologize for that oversight on my part. (5) While I am pleased with the resolution, I will not do business with the Riverhead Auto Mall again. I recently got a safety recall in the mail for the car. I will be taking it to another Nissan dealership to resolve the issue.
Sincerely,
[redacted]

Dear [redacted], 
I have spoken to all the necessary parties at the dealership and believe I have answers to all of your concerns. In 2013 when the Sentra was totaled and you came in for the Versa we had obstacles getting you approved due to the outstanding balance on the Sentra....

We fought very hard to get an 'Exchange of Collatera'l through Nissan. This is where Nissan exchanged the VIN from the Sentra to the Versa and your monthly payment remained the same. This is not something that is done often and it is not and easy feat. You did keep and drive the Versa for one year and that is why you made one year of payments.
As far as the Murano goes, we  absolutely do not want you driving a vehicle that you are not happy with. Unfortunately, we are unable to do anything until you receive your vehicle registration. We did check and it has not come in yet but, we expect it any day. We are checking every day and will call you as soon as we get it so that you may come in and we can get you on your way to driving a car that you love.
Thank you for your patience and we look forward to seeing you soon,  
[redacted]

[redacted],  I have received and reviewed your complaint and this is what I have found:   The additional monies requested was to keep you at the payment that you wanted to be at (on or close to your current payment). This was discused while signing the contracts on your...

vehicle. We do not release your signed paperwork to you until all monies due are in house as your contracts serve as a receipt of all monies received. In addition, we are not allowed to transfer extended warranties from pre-owned car to pre-owned car. When you cancel the warranty on your first vehicle that you purchased from us last year, the warranty company will send you a prorated refund amount. If you would like to cancel the extended warranty on the Nizmo you just purchased, please call and set up an appointment and we would be glad to expedite that for you. Also, if you would like to come back in so that we may explain everything again please email me and I would love to help you.  Thank you, Tammy G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.To confirm, Paris, the Riverhead Automall Supervisor agreed with me to modify the total deposit on the vehicle to $500.00 as a compromise.I paid the additional amount of $400.00 at the dealership last night, satisfying the balance in full, closing this case.I will expect the full paperwork to this deal sent to me or available for pickup from the dealer.Thank you.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]1-After I signed the contract, the Finance person asked for the additional monies. It was at that point I immediately asked to review the paperwork again and refused. Regardless, I would have accepted a bank declination or a higher rate, instead of them submitting false information and forcing me to sign a promissory note, in which, I will lose the car if not paid in full. I never once asked for them to lie on my behalf to get a loan at a lower rate, and was never contacted stating they submitted an increased deposit to the bank nor was it authorized by me.2-I did contact the Warranty company and they do not refund the money,they administer the warranty. The Riverhead Automall refunds the money. I have documentation on that as well.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had cancelled my contract in April not July. There was no mention of this check being sent to TD Bank when I personally spoke to the finance person at Hunydai. The copy of this check has no signature or proof of cashing, and my name is spelled entirely wrong. I spoke with the bank and no record of any check was received . I suggest Hunydai write me out a check and get the funds back from TD Bank as I have waited 5months for this return. In addition, why has TD Bank not refunded the money to me if it was sent to them?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:       Your statement "there is nothing further you can do" sadly leaves me disgusted with Riverhead Nissan. The right and proper thing to do when a customer has an issue is to yield to the customer. Riverhead Nissan contrarily has put the blame on the customer trying to justify any wrongdoing. I would have hoped you could have done something further. It is possible.        I would hope the Revdex.com makes this complaint public so that another customer does not encounter the same ordeal. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],  Please email me at [redacted]nd include your current miles and the date that you first requested your warranty refund and I will take care of this for you. Please put your name in the subject line.  I look forward to hearing from you and I apologize for...

the inconvenience.  Thank you, Tammy G[redacted]Riverhead HyundaiRiverhead Nissan

Review: I put a deposit down on a used car at riverhead hyundai. After reading the reviews I decided not to buy from them. I have emailed Paris and called several times, even spoke to the salesman Wayne on Dec ** 2015 who assured me he would hang up the phone take care of this and call me right back. No credit and no phone call back I'm waiting over 6 months for a refundDesired Settlement: I want my money refunded!!

Business

Response:

[redacted], I apologize for this and as per our conversation, I am taking care of this and will have your money refunded ASAP. Thank you and Happy New Year, Tammy G[redacted]Riverhead HyundaiRiverhead Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: December [redacted] I visited my local Nissan store which is Nissan Riverhead Auto Mall in [redacted] to look at prices on a Nissan Altima that had caught my eye. I went there to have an idea on what my monthly payment would be if I finance the car. Soon enough I find myself pushed and under pressured on getting the car. The sales man who showed me the car kept telling me how the car was such a great deal and I should not miss on it. I was convinced by the sales man to take the car, I waited about five hours for all paper work to be done. By the time I had to sign the contract I was tired, hungry and anxious to get out of the dealership. I signed the contract without carefully reading everything. I was more focused on what the finance man was telling me while signing, than reading every detail of the contract. The finance man said I made a great decision on getting the car. He told I was getting a lot of warranties with the car. He kept on telling me you get this warranty with the car for this amount of miles and you also get this warranty and this warranty. I was just surprised for all the warranties I was getting, of course I did not know that I was going to pay for all these warranties. When I got home after I had rested for a while and had something to eat, I sat down and review the contract carefully. That is when I found out that I was being charged about eight thousand dollar out of warranties that I did not ask for, nor were discussed with me. The next day I went back to the dealership to discuss all the charges with the finance man, but he wasn't there. I didn't find him until a week after I got the car. So finally I asked him why he is charging me for such warranties that I never asked for. His response was that the bank (Fifth Third Bank) that was lending me the money for the car strongly required for me to have these warranties on the car. I found that very hard to believe, so I contacted the bank. The bank still dint have any record of mine, but still they helped answering my question about those warranties, they guaranteed me that they never require for the customer to have any warranties. The requirement from them is of the car to have a full cover insurance. I went back to the dealership and they just keep claiming that it's he bank that wants those warranties. I asked them on canceling those warranties they said that it is not possible. At this point I just feel that I am being ripped off by the dealership. I decided to visit once again the dealership and speak again to the finance man about what I could do to take out those warranties. I told him I could not afford those warranties and really don't want to have them, he then got aggressive and started to yell at me and he said that he can't take those warranties out. He then pretty much pushed me out the door because he said he was too busy trying to help other customer which was a lie because as I got out the door going to my car I found him smoking a cigar. Anyway I just want the dealership to cancel the warranties.Desired Settlement: I want the dealership to take the warranties out of my contract I never asked for. the total amount of warranties is approximately eight thousand dollars. I also want the dealership to give me an apology for all the headaches that I being going through wanting to cancel these warranties I never asked for.

I hope to get the service that I think I deserve.

Business

Response:

[redacted], I have waited to respond to your complaint due to the fact that I know we were going to have you back in to resign your paperwork. It is my understanding that that has been done and you are completely satisfied with the result. If you have any further concerns please do not hesitate to contact me. Thank you, [redacted]

Review: On February**, 2015 I went to Riverhead Hyundai to buy my 2015 Hyundai Elantra SE. I was told that the MSRP for the car was $18,000. The salesman, [redacted] agreed that he would sell it to me for $15,500. [redacted] then verbally assured me that I would receive a rebate of $2,500 in the form of a check in the mail. On March*, 2015 I called and asked [redacted] when I would be receiving the check in the mail. He stated that I would not receive any check and that the rebate would go towards my monthly payments, subtracting in small increments from my original monthly payments. We did not agree to that.

[redacted] also said that there was a rebate of Hyundai Loyalty for customers who had Hyundai's registered in their names. The rebate was for $500 and was included in, not added to, the aforementioned rebate of $2,500. My brother [redacted], who accompanied me and cosigned for the purchase of the car, made it clear to both [redacted] and the financier [redacted], that the car was neither registered in his name or my name, but was registered in my father's name, [redacted]. Both of them, at separate times, told us that it would be fine. When [redacted] called and asked me to send a copy of the registration of the Hyundai with my name or [redacted]'s name on it to him, I reminded him that the car was not registered in either of our names, but in my father's name. He told me that we could not get the rebate and I had to pay the dealership $500 by March**, 2015 or it would effect my credit. I paid the $500 on March**, 2015.

I have tried contacting the manager on several occasions to no avail.Desired Settlement: I would like Riverhead Hyundai to send me a check of the $2000 rebate in the mail and a refund of the $500 in the form of a check that the salesman and financier assured would be no problem for the Hyundai Loyalty rebate. I will not accept any contact from the salesman [redacted] or financier [redacted] on any matters. I want to speak to facilities manager regarding the situation. If anyone besides the facilities manager contacts me, I will notify the Revdex.com.

Business

Response:

[redacted], I am very sorry that you were dissatisfied with the purchase of your Elantra. I have looked into this and we cannot send you a check for $2,000 due to the fact that this was taken off the purchase price of the car at the time of sale. When you purchase a Hyundai all rebates and incentives are assigned to the dealer. I can fax you the paper you signed acknowledging this if you would like. It is also on your purchase order. I apologize that you do not qualify for the Owner Loyalty (parameters set by Hyundai, not the dealer) as the vehicle is registered to your father. Please let me know if I can be of further assistance, [redacted]Riverhead Hyundai

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

The original agreement was to receive the rebate in the form of a check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My wife went to NY for business trip and the car battery died suddenly. It should be an easy fix. However it was a big surprise to see the invoice([redacted]) for my wife’s car battery replacement. Only $314.99 is related to battery replacement service, $493.07 is unnecessary service charge, such as brake pads replacement, brake fluid flushing. End up with total $808.06. This car was serviced regularly in the Nissan dealer near our house. We just checked brake system within a month because of brake light was on. The Nissan dealer verified everything is fine, except brake fluid is little low. After top up the brake fluid, everything works fine. I am not sure if the car has the MA license and my wife does not know anything about car, that is why she was recommended to do these services. She trusts whatever your service man said and would do whatever your service man recommended, even if replace the engine. $808 paid for replace battery sounds ridiculous and rip off. I wish someone could take a look at this issue.Desired Settlement: They should review their service process. Stop recommending unnecessary service to people who do not know anything about car. I request at least $200 refund for these expensive unnecessary services.

Business

Response:

[redacted],

I am very sorry that you feel that we took advantage of your wife but, I can assure you that this was not the case. After reviewing your repair order and speaking to my service manager this is what I have learned; Your wifes right brake pad was lower than the left and if left like that it could compromise the integrity of the brake system so it was recommended that the pads be replaced. The break fluid flush was suggested due to the miles on the vehicle (over 80,000). Nissans current recommendations for this service is every 30,000 miles. I do understand that your local Nissan dealer looked at the brake system over a month ago but, that was 4 weeks ago and a lot of miles, as you did drive from Massachusetts.

I hope this has put your mind to rest that your wife was treated with the highest level of regard. Please feel free to contact me for any further assistance and thank you for being a loyal Nissan owner.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not think that brake pad and fluid needs immediate replacement. If they are, the Nissan dealer that services our car would recommend us to do so. You can recommend oil change every 3000 miles. But consumer report says that changing oil every 7500 miles shows no difference. For the brake system, there is nothing wrong and no need to have any service at that time. It would not cause any problem to drive home. If the brake system does require service, I can find a local auto shop to do the same job at much lower price.

Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had leased a 2011 Hyundai Elantra from Atlantic Auto Mall in [redacted] Three years ago with my mother in law as a Co-signer. My lease was coming to an end May [redacted] 2014. I first went to the Hyundai Auto Mall in [redacted] to get a new Hyundai Sonata. I was told I would need a lot of money down & to buy back my car the payments would be $467.00 a month. I live out east and wanted to see if the Riverhead Hyundai dealer could give me a better price. The inspection said damages were $805.50, I had paid an extra $20.00 dollars a month for dents and felt that was covered and I was not too worried about that. My mileage was a different story, I had 75000 miles in three years when I was only suppose to have 45000 a 3000 difference owing Hyundai $6000 in over mileage fees. I spoke to a man at the Riverhead dealer who seemed honest and helpful. We figured buying back my car would be the cheapest way because the buy back price was only 11,952.00. I signed the contract without having anything explained to me! I signed a contract, that priced the car at $16,875.50. When I got home I realized it and spoke to my husband who told me to go the next day and fix this mistake. I did not go up the next day but the following day. I had no results. Nothing was fixed and I'm getting charged for a new vehicle when its used with about 75000 miles on it. I tried to inquire about the dents getting repaired since I paid an extra $20.00 a month but the dealer told me the check would be mailed to them, I did not really understand that. I did not want a 6 year payment plan and I did not want to pay more for the car than its worth. My payments are $295.80 and my annual percentage rate is 7.99% I am fine with that. I was told because I have a low income I would not be able to change my payments? I was told I'm lucky I got the deal that I did.Desired Settlement: I would like the contract changed to the right buy back price and the loan less years (4yr). Or I would like the difference $4,923.50.

Business

Response:

[redacted],

I have read your complaint and have spoken to your sales consultant and the management staff. When you came to us quoting the Atlantic Automall monthly payment of $467.00 per month you stated that you needed to stay under $300.00 per month. [redacted] explained to you that the only way to achieve this was to extend your loan to 72 months. You said at this time, and when you came in after your purchased the car to ask questions, that you understood this. The increase in price from $11,952 to $16,875.50 is for the extended warranty you requested. When you came back to the dealership after you purchased your car [redacted] also explained this again and you stated that you wanted to keep the warranty. We originally had you at a higher payment and my finance department worked very hard with the bank to get you approved and a lower rate.

Regarding the $20.00 extra per month that you paid for dents; that was directly through Atlantic Automall on the original lease. [redacted] called Atlantic for you to inquire about this and he was told that this protection was for when you TURN IN the lease. They take your car in and send it to their body shop to repair any dents on the car so that you are not charged for damage by Hyundai. Due to the fact that you bought out your lease it makes that agreement null and void so, if you have any further questions regarding the dent protection only Atlantic Automall can answer them, this is not something offered by Hyundai Corporate or our dealership.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] My grievance is very simple, the buy back price of the lease contract is 11,952.00. one dealer quotes me a high monthly payment so I went to Riverhead Hyundai and they told me they would look into it. They contacted me and told me to come in they had a lower price for me. They quoted me a monthly payment of $295.80, which fits my budget. They rushed me to sign for the purchase and when I had a chance to read it over the buy back price was changed to $16,875.50. When I questioned [redacted] about it he had multiple excuses. This is a cheating business practice.

I would appreciate it if the Revdex.com could hold them responsible to the original terms of the lease contract of a buy back price of $11,952.00. I would also appreciate any assistance you can afford me. Sincerely [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My old vehicle died in late July 2014. I have two young children and a full time job. Thus, I needed to get a vehicle in a hurry. On August *, 2014, I went to Riverhead Automall to look at the Nissan Rogue. I looked at several cars and none of them had all of the things I was looking for. There was 1 more Rogue which had just come in off of a lease. It had not been cleaned or serviced yet. I asked to see it anyway. The car had everything I was looking for so I told the salesman [redacted] that I was interested. I had my 5 year old daughter with me who's patience was wearing thin. I hoped to negotiate the deal and get it done as soon as possible. I sat down with the salesman to negotiate a deal. He told me that the car had just come in off a lease and they didn't have any advertising cost into the car, so he could give me a "great deal." He also indicated that the car had to be detailed and checked, so I couldn't get the car that day. The salesman also pointed out that the front tires on the car were completely bald and looked as though whoever had the lease never rotated the tires. He said all 4 tires would be replaced if I purchased the vehicle. I also indicated to the salesman that the safety of the vehicle was important to me and I was interested in a certified pre-owned vehicle. Long story short, we agreed on a price with the caveat that the car would undergo the certified pre-owned inspection process and that all 4 tires would be replaced. These things were written on a sheet of paper on the salesman's desk along with the 4 box trick that car salesmen are known to use. We had a gentlemen's handshake and agreement on the deal. I also indicated to the salesman that I wanted a short-term (4 years or less) financing plan. He indicated to me that Nissan had a 3 year interest free financing option. I told him I would go do that. I was told I could return on Monday, August *, 2014 at 11am to pick up the car. So, I did return on that Monday to pick up the car. I left work early hoping to get the car and return to work. When I arrived, the car was not ready. So, I sat down with the financing department. I was told by the finance person that it was a 7 year loan at 4.69%. I laughed telling him that I was told I could finance for 3 years interest free. He told me that the 3 year plan was only for new vehicles. I also told him that 4.69% was high in my opinion, especially for a 7 year term. He indicated that they shopped around to several banks and that was the best option. I find this hard to believe as my credit rating is well over 700. I was then given 3 monthly pricing options. I asked why the different prices? He explained that each of them had a different level of extended warranty. Note - I was never quoted a monthly price without an extended warranty. Nothing was explained to me and I was rushed through the whole process. Naturally, I chose the lowest price option and signed the paperwork because with 2 young children and a full time job, I needed a car immediately. It wasn't until later in the day when I went through all the paperwork that I discovered they had charged me $2,500 for an extended warranty. Finally, after 2 hours, they pulled my car around. It was soaking wet as they had just washed it. I was given the keys and I went out and excitedly looked at my new car. Immediately, I could tell that the tires had not been replaced. The front 2 tires were still extremely bald. So, I said to the salesman that the tires were not replaced as per our deal. He told me they were. I show him the tires and tell him there is no way the tires had been replaced. I then ask him where the paperwork is for the certified pre-owned inspection. He tells me it's in my envelope filled with paperwork. I then get in the car. The interior has not been cleaned. The same mini dental flossers that I saw in the console when I looked at the car on Saturday were still there. There was some spilled milk on the floor in the back seat that appeared to be molding when I looked at the car on Saturday. That was not cleaned either. I got out of the car and went back in to the dealership and told the salesman that the car was not cleaned. He goes out and looks at the car and says wow, you're right. He apologizes vehemently and drives the car around back to get the interior cleaned. I wait another 45 minutes for that to be done. I never wind up returning to work that day.

I take the car and leave. The next day, I take the car to a tire shop near my office. I ask their opinion on the tires. They indicate that the front tires would not pass New York state inspection. This is alarming to me because when the dealership gave me the car, it had a NYS inspection in the window. I return to the dealership on Thursday again with my 5 year old daughter who I was watching that day. I complain to the salesman that I took the car to a tire shop and they said the tires would not pass inspection. Clearly, they are not new tires. I also tell the salesman that I've read through all of my paperwork and there is no documentation of the vehicle being certified pre-owned or having gone through a multi-point inspection. The salesman tells me he never agreed to provide 4 new tires or to providing the vehicle as certified pre-owned. I ask him for the paperwork that he had on his desk where he wrote this information. Of course, that paperwork is gone. I then ask to speak to the [redacted]. The [redacted] walks out with me and acknowledges that the tires are bald. After some discussion with the salesman, they tell me that they will replace the 2 front tires only because I have young children. I'm also told that there is nothing in my agreement about the vehicle being certified pre-owned, and the dealership is not going to do the pre-owned checks. I'm told to return the next week to get the 2 new tires. I return 4 times in the next 3 weeks to get the tires. Each time that I return is a time that the salesman told me he would be there. The first 2 times he wasn't there. The third time he was there, but they didn't have the tires in stock (you should have checked this before having me come in). Finally, the fourth time, I got the tires replaced. Of course, it takes 2 hours to do it and the tires are different than the other 2 tires on the car.

OK. Sales experience was not a good one. Now on to the extended warranty issue.

October *, 2014 - I receive a letter from [redacted], which reads, "The Administrator was unable to accept your Vehicle Service Contract as written and it has been returned to your selling dealer. Please contact your selling dealer for correction or refund. Thank you for your cooperation, Data Entry Department.” So, I call the dealership several times and they tell me the letter is not accurate and my warranty will come in the mail.

November *, 2014 at 4:00pm - I go back to the dealership as my warranty still has not come in the mail. I ask to speak with someone in the financing department. I am directed to [redacted]. I told him it had been 3 months since I bought my car. I received no paperwork in the mail about the extended warranty. The letter stated that there was no warranty as they couldn’t process it. I explained to [redacted] that I felt pressured into the warranty anyway and I didn’t want it. I wanted my $2,500 refunded because I didn’t want to deal with the dealership if something went wrong with the car anyway given the awful experience that I had thus far. [redacted] had me fill out a form and sign it. He told me that the $2,500 would be credited to my account with the financing company ([redacted]).

January **, 2015 at 9:39am – I return to the dealership again as my account still has not been credited. I spoke with the [redacted]. [redacted] copied the letter and apologized that the account had not been credited. He told me that [redacted] would be in the office at 1pm and that he would call me to get it resolved. I never received a call from [redacted] or from [redacted].

February *, 2015 at 3:50pm – I return to the dealership again as my account still has not been credited. I ask to speak with the [redacted]. I speak with [redacted]. [redacted] explains to me that the dealership is under new management. He vehemently apologizes for the inconvenience. He promises to call me on Monday 2/*/15 to give me the status. I leave the dealership. About 30 minutes later, [redacted] calls me and asks me what the current mileage on the car is. I tell him what it is. He tells me he'll be in touch on Monday.

February **, 2015 at 3:00pm – I call [redacted] (###-###-####, Ext. [redacted]) as he never called me on 2/*/15 to give me the status. I was told [redacted] was in the dealership. He didn’t answer. I left a voicemail asking that he call me back immediately. He never called me back.

February **, 2015 at 11:48am – I call [redacted] again. No answer. I call the main number. They tell me that [redacted] is not in and will be in tomorrow 2/**/15 at 9am.

February **, 2015 at 3:15pm – I return to the dealership again as [redacted] is not answering my calls or returning my voicemails. I wait 30 minutes to speak with [redacted] (he is not doing anything other than socializing with co-workers). He then approaches me. I explain the situation. I tell him that I’ve called him several times and left him voicemails with no response. He said he never received any phone calls or voicemails from me. He tells me he remembers me coming in to complain about the issue. He then gets rather nasty and tells me that he and his controller personally canceled the extended warranty on 2/*/15 (even though it never existed and I already filled out a form on November *, 2014 to cancel it). He informs me that I need to be more patient as it takes time to come off of the bill. He also tells me that the amount credited is prorated based on the mileage that I told him on the phone on 2/*/15. No, this is unacceptable. I never got the extended warranty as per the letter received on 10/*/14. And, I had been there 3 months earlier to "cancel" it even though it never processed.

March **, 2015 at 11:30am - Filed a complaint with Nissan's corporate offices about the dealership.

March **, 2015 at 3:00pm - I'm filing this complaint as it has now been 4 months and 2 weeks since I first approached the dealership to resolve this issue. My account has still not been credited the $2,873 ($2,500 plus $373 in financing interest at 4.69% for 7 years).Desired Settlement: First of all, I would like for someone in this dealership to tell the truth, do their job, and be held accountable. It is unacceptable to make your customer call your dealership and visit your dealership on more than a dozen occasions to resolve an error that the dealership made. You pressured your customers into warranties that you cannot even deliver on. Secondly, I would like my $2,873 refunded immediately. This is $2,500 plus interest (4.69%APY for 7 years = $373).

Business

Response:

Hello [redacted], I have read and researched your complaint and I do apologize for the experience you had here. The letter you received from Warrentech was a glitch on their side. ALL of their customers received that letter for that entire month. It was sent to everyone in error. Your warranty was always in tact. That being said, we are refunding you the entire $2,500 for your warranty. The check (a copy is attached) is being overnighted to your finance company tomorrow morning. The interest will come right off of the principal of your loan with [redacted]. Normally when a customer purchases a warranty and then cancels there is a cancellation fee involved. Due to your inconvenience, I have had that fee waived. Again, My apologies. I would honor the opportunity to earn your business back in the future. I, myself, promise you will have the best car buying experience you have ever had. Please contact me when you are ready and I will be here to help you. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I do, however, offer the following comments/questions. (1) Why couldn't the dealership over the course of 5 months communicate to me that the problem with the warranty was on the Warranty company's end?; (2) Why did I never receive a copy of the warranty in the mail? The only thing I ever got from the warranty company was a letter 2 months after I bought the car that the warranty was not processed. I've purchased an extended warranty in the past twice...and both times I received paperwork explaining the warranty. If my warranty was "always in tact," why did I never receive any paperwork? (3) I appreciate that the cancellation fee was waived. This warranty was never explained to me and I never received any paperwork as per #2 above. Thus, I was never even aware of such a fee. (4) You are correct about the interest. I apologize for that oversight on my part. (5) While I am pleased with the resolution, I will not do business with the Riverhead Auto Mall again. I recently got a safety recall in the mail for the car. I will be taking it to another Nissan dealership to resolve the issue.

Sincerely,

Review: I leased a new vehicle and dealership told me they would pay off prior lease, which they still have a balance of one payment left.

Very nasty people at dealership. Answered the phone, hey, as in annoyed at me calling. Pressured me into doing survey when I first bought car, kept calling to take survey.Desired Settlement: Refund 387.49

Business

Response:

Dear [redacted], I sincerely apologize for your inconvenience. This was an oversight on our part and I can assure you that your payment was overnighted on Friday April [redacted], 2015. Please feel free to reach out to me with any questions or concerns, [redacted]Riverhead [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I called nissan corp and spoke to [redacted] and nothing has been posted as of yet. It is April [redacted], 2:20 p.m. She also checked unI dentified checks and did not locate the check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], I do apologize for your trouble, I do not know what the delay is but I can give you this info: Check # [redacted] in the amount of $387.49. I would wait a few days and contact [redacted] again. Please keep in touch with me so we can make sure this is resolved. Thank you, [redacted]

Review: I put $100.00 dollars down on a used vehicle for a deposit. I did not get a receipt from the dealer, but I do have my own receipt from [redacted]. When I returned to pick up the vehicle, the finance person who put together the financial paperwork said I owed an additional $1150.00 because "the bank needed that amount to expedite the deal". I told him repeatedly I did not have that extra money for a deposit and my salesman or anyone from the dealership never once contacted me to say I had to put any more money down for a deposit.

After stating I did not have the extra deposit money, I opted to dismiss the whole deal and suggest they give me my original car back. They instead declined and forced

me to sign a promissory note for the amount due. They also refused to give me my paperwork from

the entire deal until I paid the amount due. I then suggested they refund me the amount of my former car warranty to cover the expense, but my salesman said "that would take about 2 months and they need the money now."(Instead of transferring my original car warranty on the new car, they put a brand new warranty on it)

This company basically lied to a federal bank and told them I paid a false amount of money to get approved for financing. They are also withholding all of the paperwork associated with

the sale of the vehicle as well as not refunding me the amount due from my former car warranty.

I believe this type of company behavior is not only unacceptable, but illegal as well.Desired Settlement: This company needs to contact the bank where they got my finance approval, be truthful, and withdraw the entire finance application. They clearly inflated the down payment to them. The amounts they submitted to the bank are false and they are balance billing me just to close the car deal.

This company also needs to release all paperwork associated with the car deal to me.

They also need to refund me the balance left on my former car warranty or transfer it to the new one.

Business

Response:

[redacted], I have received and reviewed your complaint and this is what I have found: The additional monies requested was to keep you at the payment that you wanted to be at (on or close to your current payment). This was discused while signing the contracts on your vehicle. We do not release your signed paperwork to you until all monies due are in house as your contracts serve as a receipt of all monies received. In addition, we are not allowed to transfer extended warranties from pre-owned car to pre-owned car. When you cancel the warranty on your first vehicle that you purchased from us last year, the warranty company will send you a prorated refund amount. If you would like to cancel the extended warranty on the Nizmo you just purchased, please call and set up an appointment and we would be glad to expedite that for you. Also, if you would like to come back in so that we may explain everything again please email me and I would love to help you. Thank you, Tammy G[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]1-After I signed the contract, the Finance person asked for the additional monies. It was at that point I immediately asked to review the paperwork again and refused. Regardless, I would have accepted a bank declination or a higher rate, instead of them submitting false information and forcing me to sign a promissory note, in which, I will lose the car if not paid in full. I never once asked for them to lie on my behalf to get a loan at a lower rate, and was never contacted stating they submitted an increased deposit to the bank nor was it authorized by me.2-I did contact the Warranty company and they do not refund the money,they administer the warranty. The Riverhead Automall refunds the money. I have documentation on that as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] As a part of the management team and Paris' direct supervisor at Riverhead Automall, I am in a position to seek legal action but, providing you pay the agreed upon monies, the point is moot. I am happy that you have come to an agreement and I will consider this matter closed when the financing has been completed. In addition, we have committed no deception to any party involved. There is nothing more I can do for you here. Tammy G[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.To confirm, Paris, the Riverhead Automall Supervisor agreed with me to modify the total deposit on the vehicle to $500.00 as a compromise.I paid the additional amount of $400.00 at the dealership last night, satisfying the balance in full, closing this case.I will expect the full paperwork to this deal sent to me or available for pickup from the dealer.Thank you.Sincerely,

Review: On 03/**/2013 I went to Hyundai of Riverhead to purchase a new vehicle. Price agreed upon after a $1,750.00 Manufactures rebate was $18,170. Thought we were financing for 60 months at a 3.9% interest rate with a monthly payment of $329.63. Turns out Riverhead Auto Mall tied in sale of an Environmental package resulting in a charge of $2100.00, which I did not ask for. I noticed this on my documents when I got home that same day. When I called Riverhead Hyundai that same day no one there could tell me what this ENVIRO was listed under Packages for $2100.00. I kept getting told someone would call me back that only finance would know what it was. When no one called me back in an hour I called back spent about an hour on the phone on hold then I got disconnected. When I tried to call back I got a message that the dealership was closed and would be closed the following day due to it being Easter Sunday. I took the morning off that April [redacted] to go speak to them in person (the first day they were open after I bought my car). They said that it was an aftermarket interior package warrantee for my cloth seats and if my paint corrodes due to weather. When I told them I do not want this they said that it was too late that my finance paperwork was mailed out at close of business the night I bought the car. (Even though I called and offered to come back that same day) My next problem is that I do not have a copy of this said warranty registration form which they swear I signed. After numerous attempts to get a copy of this form I still do not have it. I was told it was in my file which was put away. But no one can locate it. I called every day for about 2 weeks seeing if my file was located to no avail because no one ever calls back from this agency. When I went back to the dealership in person as a resolution to the problem the dealership offered me a free maintenance plan for oil changes up to 100k miles in addition to keeping the Enviro package. At this point in time I was force to sign a legal document while being yelled at by a finance manager [redacted]. When asked if I could have a lawyer read the letter before I sign it I was told by [redacted] no that if I leave today there is no deal. So I thought I had both a maintenance package and this Enviro package which I was told is facilitated by nation safe driver. When I called nation safe drivers in regards to the policy I was told there is no such policy under the name [redacted] or [redacted] not even for my VIN number. So in the end it seems I was forced sale of a warrantee that I did not want and did not even get what I paid for. The dealership is very uncooperative and nasty and does not return any calls. To even get the progress I have gotten thus far I had to call Hyundai corporate.Desired Settlement: I would like the 2100.00 back that they chaged me for a warentee that I did not get.

Business

Response:

Monday, February **, 2014 4:58 PM