Revdex.com:
I have reviewed the response made by the business in *** ** *** ** *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not suggesting* *** that you personally lost the information. I know *** was leaving during the time frame that I was also sending in my notice, and she is the one I have had a long (2+ year) history of incompetent management with (search e-mails between us and you will see that she answered less than 20% of the e-mails I wrote to her). I don't think it is possible for either of us to "prove" she didn't lose or throw out important information. That is unfortunate, however it is something for you all to keep in mind for future transactions. I will definitely send all communication via e-mail to my future landlords, although they have thus far been far more trustworthy and capable.As for not being required to send via certified mail, I understand that is not considered necessary under the Idaho Code for landlord-tenant agreements. However, it would solve a lot of issues. Additionally, while you sent a scanned copy of the envelope, there was no scanned copy of a check available for viewing, so I guess that is still up in the air if it exists or not. Perhaps if you were to simply send a scan of that, we could solve the issue without a stop payment! It would help the issue to see a copy of the actual check - if you scanned the envelope surely you would not be so negligent as to forget scanning the check inside.As for cost of items, I did not believe you were purchasing items from *** - that is simply a metric to assess the average cost of an item. I used *** to search the keywords you provided, then selected the first relevant option (NOT the cheapest, as I know that is not always the way people make purchases). Additionally, since I did not include the shipping costs in the cost estimate, this very closely approximates the costs that you would find at *** *** *** ***, or whomever the supplies were bought from I then divided the total number of items in the package by the number needed (e.gpack of batteries purchased, only needed battery, so 1/cost applied to the total). And nonetheless, a $35/hour charge (for something that I truly cannot envision taking more than a single hour) still leaves you with $+ = (still high, but lower than the that was originally charged). If the estimate for hours worked is wrong, I would like to see evidence that this is not the case - including the phone number or name of the maintenance worker to verify that it is ACTUALLY more than an hour of work, and would still like to see the receipts from these local purchases, if that is where the additional cost is coming in. Since the INVOICE states that there was only ONE light bulb replaced, ONE battery replaced, and drip pans and blind slats, any purchases with multiple items in the purchase are clearly overcharging me for the replacement costs.Here is my idea on how to solve this issue: (1) fix the deductions - you know as well as I do that the maintenance and cleaning fees (which still have not been properly documented) are excessive. (2) Send a new check for the difference between these deductions (your original check was for $204, but clearly there is an undocumented reason for you taking $for maintenance, and an undocumented cost for the cleaning fee of $51, so the new check should be for $291). I would be willing to consider a stop payment fee (of $like the bank actually says it costs, not the $you incorrectly quoted) IF you fix the deductions. If you refuse to fix the deductions, I will be contacting the *** *** *** on Monday. Additionally, I will be sure to put out information in all possible avenues about the way you conduct business, to warn future renters away. Please let me know if you will be sending the information regarding the excessive fees. Additionally, please let me know if you will be sending a new check (minus the stop payment fee), or if I should schedule my call. Alternatively, please let me know at what point you will concede that the USPS obviously lost the papers, and at what point (days?) you will be willing to write a new check without making me pay a stop payment. Thanks, I understand your frustration with the lack of record keeping by your predecessor (I feel the same way!) and of course with the post office for not delivering what you said was in the mail. I hope this can be resolved quickly
***
*** ***
Mr*** received a statement showing detailed charges of what was deducted from his security deposit, including deductions for interior cleaning, HVAC filter, maintenance, and plumbing repairs The invoice for patching and painting the walls of the unit where Mr*** damaged walls was not
available at the time that his security deposit disposition was prepared However, when the invoice was received, a revised disposition was prepared, showing that invoice.Mr***'s signed moinspection was compared to his move-out inspection in determining many of the charges The signed moinspection showed that everything was in good order, and no comments were written otherwise
Two people from our office spoke to the tenant today. We informed her that we did not receive the money order in the mail. I personally called her and explained to her that she could go back to the place where she purchased the money order and they should be able to help her. I asked her to keep us posted. She later called back and stated that it would take days for the money order company to refund her money. She can then get a new money order and deliver to our office
Complaint: ***I am rejecting this response because:
I have talked to that company and they are the ones that referred me to contact Riverside ManagementI just want to get out the truthThat you do and have charged me late charges that were not legitIt was taken care of but I had to jump through hoops to get it taken care of because when I went in and talk to Nicole about it she blew us off after trying many times to explain it to her and she just walked off
Maintenance on the apartment; well there is noneI have hand delivered notes of things that needed fixed and only one was taken care ofThe wiring in the apartment probably needs checked out not only have I had an instance were I have had a close call but yesterday I spoke with another gentlemen and he also had and instance where his apartment could have burnt downI believe I have written this down a couple times that someone needs to check the wiringI will email them another list of things that they should be more concerned with then our personal businessSuch as where we can ride our bikes, basketball hoops the kids loved playing with, parking
I have to listen to people complain all dayBelieve me the worst thing that you can do is hang up on themI admit I may have raised my voice and used a couple for bad words but don't tell me you wouldn't if you were in my situationI apologize for speaking that way but what does that have to do with my boyfriend also calling in and her argue with him?
I guess I am just extremely upset that this apartment complex seems to want to control my lifeTelling me what I can and cannot doTo me it seems like they are trying to tell me what bills are important and what bills I need to payI'm sorry we all have things happen in our life so sometimes we don't get to those thing right awayI'm so sorry my car that is business days expired makes your complex look trashy but the car that looks like it has been in a wreak doesn'tHow would you like it if someone told you what bills were more important and which ones you needed to take care of first? Because that is pretty much what you are doing by booting my car! I'm sorry rent came up and my dog boot his legAll I am asking is that you call the company because they are the ones that told me to contact you and ask them to take the boot off my carI have lived there for years now and this is the first time my car hasn't been renewed on time, you would think that maybe I am in a situation right now where I couldn't do it right away
Sincerely,*** ***
Complaint: ***I am rejecting this response because:
While I understand Fair Housing issues, I also understand integrityWhen you have a good renter, who is not late on rent, has issues beyond their control, I know that there are exceptions that can be madeThose don't include continuing to charge unfair feesEvery other month, I had used the USPS, and every other month, my checks were received and posted to my account within a matter of daysSo, when I do everything on my part, and it doesn't "reach" you until way later; including a call to you guys because it had not cleared yet, then that is unfairAnd what is even more odd, is that every month after in which I have mailed it (only certified now), it's right back to being posted within a couple of days
Then, in March, I had come in personally and paid my rent check on Saturday the 5thHowever, I had learned early that next week that my bank account had been hackedI took every step, including a call to your office (with no return call), saying that I would be in the next day with a money order to cover my rent for the month, and to please not try to submit my check because it would not go through since my account had to be closedWell, I did come in the next day and pay with the money order, and again explaining my situationI was told that it was agreed that I shouldn't be charged any fees for this because it was out of my control (and already a stressful enough situation)However, I find out, that not only was my check continued to try to be posted (AND a day after I paid with the money order nonetheless), I was slapped with a NSF charge, AND a late feeThis is NOT rightI can't help that I paid my rent on time, and that my account was hacked into between that time, and the time you attempted to post it
When I received a Day Notice to pay or evict in May (with a hefty fee just for taping it on my door), I called, and was rudely told that my rent check covered any "fees" on my account, and then that made it so my rent was not paid in full, so then I got slapped with another late fee in May (even though my rent was paid ON TIME)But oddly, there is not a late fee in January, February, or April?? Seems like you are just picking and choosing when to throw fees on, and there is no integrity in that
Again, I do understand that with Fair Housing, you feel that if you do it for one, you need to do it for another, but this is not a case of rent being paid late, and someone asking for exceptionsThis is a single mom with little kids, and an impeccable rental history, who has now had to come up with almost $just to keep a roof over my kids' heads...almost $of VERY unfair chargesI have no problem paying fees when I am in the wrongBelieve me, we are all human, and have all had that happen in our livesBut being charged/penalized for things that were very clearly out of my control, is not good Business
I will continue to fight this, as you are very clearly in the wrong hereI have thorough notes on dates, conversations, bank statements/checks, and invoices, the support of my neighbors, and have a very good case to support meHowever, I would truly like to resolve this issue without having to go through further channels, as I am sure you would as well.Sincerely,*** ***
Riverside Management has provided the information requested and we have not refused to work with the customer. Over the past few days, several people including the customer have attempted to coerce our company and staff into altering documents so that the customer could sell her
unit. We will not be coerced in to illegal activity
Owners are responsible for their own units and carports, including leaks. The HOA is not responsible for the electrical panels
The customer was provided with a current balance sheet showing the reserve account on May 5,
Complaint: ***I am rejecting this response because:Sincerely,*** ***
Please see the last email sent to Riverside ManagementThis is per our attorneyCCR's are the contract that discuss what the management should be doing on behalf of the HOA and the members of the community
It was requested, which I can provide all documentation, that Riverside Management provide us with a copy of the reserve account or provide a written statement that we had at least 10% reservesThis is not altering of a document as it is in our CCR's that this it to be done:
May 5th, 5:pm
RE: Crystal Estate HOA
Instrument No: *** CCrs Page 12, Article 6(d) The BOARD shall require that the CORPORATION maintain separate accounts for current operations, reserves and a special separate reserve account for payment of insurance...."This is my final request that the Board and the corporation chosen to represent Crystal Estates HOA , Riverside Management, provide me with a written detail of our reserve account per the CCRs.Thank you***
My complaint will not be completed until this is providedI also would like a copy of the board members names as well as the most recent minutes
Riverside Management did not lose anything. Bottom line is that you did not provide a forwarding address.We provided you with a copy of the postmarked envelope showing that we did in fact mail it. We are not required to send mail by certified mail.We will be more than happy to mail a copy of the move out inspection fee to you (now that we have been provided with one). We do not purchase items from [redacted]; they are bought locally and the maintenance company charges $35.00/hour.[redacted]
Riverside Management does print and mail statements every month in which a resident has an outstanding balance. I myself print them so I know for a fact that they are printed and mailed. A statement was mailed to this customer in September and another one in October. ...
The administration fee for the roommate addition is stated in paragraph #5 of the Lease Agreement. The fee was charged to the customer's account on October 7, 2015, and a statement was mailed to them. We have no control over the delivery of the mail from the USPS.Since statements were mailed in September and October, the late fees and 3-day notice fee applied to the account are accurate and will not be waived or refunded.
Please see attached. I requested all of these documents may 10th. As of May 31, I have gotten nothing
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
Late fees are charged in accordance with the terms of the Lease Agreement signed by all residents. All work orders reported to our office for this property have been completed at this time.
Riverside Management does not boot resident's cars. The parking lot enforcement is done by...
a third party company and if there are any issues, residents should contact them directly.
Riverside Management employees do not have to subject themselves to vulgar or obscene language, threats and yelling or verbal abuse. They are allowed to end a call if the caller is abusive and this employee performed accordingly.
The accusation you made against a certain employee is invalid. The individual left our employment two (2) months prior to you giving notice to move out. We will request a stop payment on the check and re-issue you a new one, less the stop payment fee. This however will not be done until next week. When we send the re-issued check to you, we will send copies of the maintenance and cleaning invoices for your reference.[redacted]
[redacted]
Complaint: [redacted]I am now rejecting this response because:
Problem:
We sent a 507.00 dollar money order to the business and that was the forth of march now there telling me they still haven't received yet now they are telling me I maybe put the wrong address but I've sent money order once before and had no problems then. And now they are you telling me if they don't get the money by Monday they Wii be evicted. And they have given us a lot of trouble to get us kicked out.
Desired Outcome:
To give a few days more. Or admit they have money order and cash it by Nichole manager.
Sincerely,[redacted]
We date stamp all payments when received in our office. This includes payments received in person and in the mail. In December 2015, the payment was not received in our office until the 9th and therefore was late. While we understand that the customer has no control over the USPS...
(and on a side note, neither do we), it is up to the tenant to ensure that their rent is received in our office by the due date. Payments can be brought into our office, paid online or placed in our drop box on our building. We follow the Fair Housing Laws and must treat all tenants equally. If we waive late fees for this situation, then we would be required to waive late fees for all tenants. Unfortunately, no matter the reason for the late payment, all tenants who do not pay in full by the 5th day of the month are charged late fees. We are not able to waive the fees applied to this account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] they keep sending notices in the mail that they havent received there money yet and it was mailed on the 6th of this month.
The issue was reported last week (not by the tenant but a family member) and we contacted a pest control company immediately. The number we had on file for the tenant was given to the pest control company to contact directly. After 2 days of trying to contact the tenant, they contacted...
our office back to get a different number. We then provided another number to the pest control company. We have been informed that the pest control company was there late afternoon yesterday and treated for the ant problem so we are not sure why the complaint has been submitted.
We agree that all maintenance requests should be in writing and email works well. We will write a work order based on the items reported in this complaint to get started on resolving any maintenance issues. For the benefit of both parties, we recommend that all communication be done in writing.
While the customer claims she provided our office with a forwarding office, she did not. There is no hand written note with any forwarding address in her file. She did not provide it when she gave notice and she did not provide it when she turned in the keys (which she attempted to claim...
in earlier correspondence). We sent her security disposition to her last known address and we are not at fault for her not providing a forwarding address to our office. If she put in a change of address with the [redacted], it would have been forwarded to her. On a side note, it has not been returned to our office.Riverside Management will not pay for the stop payment fee. We would be more than happy to reissue the check to her, less the stop payment fee. The customer just needs to make this request in writing.In regard to the condition of the unit, it was not left in immaculate shape as she claims. We have the written move out inspection form and witnesses to verify as well. The charges made against her deposit were correct and will remain.[redacted]
Three of our employees spoke to this individual yesterday and they all informed her that all disputes must be in writing. She proceeded to scream and yell at our office staff and then called our office numerous times, over and over, attempting to disrupt our business. I...
have spoken with her this morning, once again letting her know that our policy is that all disputes be put in writing. When she submits her dispute in writing, we will respond back in writing.
[redacted]
[redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information provided in the response to Revdex.com from [redacted] is inaccurate. Riverside Management has a long history of ignoring e-mails and phone calls (I can send in our entire e-mail history, if requested, to clearly illustrate negligence and poor business practices). It is quite clear that they have no history of responding to letters/e-mails/notifications, and clearly that kind of business practice makes it extremely likely to "lose" or not file written information provided to them. I am quite confident that [redacted] or [redacted] (former manger at [redacted]) received the notes about a forwarding address. However, since they CLAIM they didn't receive this information, then I still should have received the check they claim they sent. I filed a change of address form with the [redacted] before I even moved, and have received all my forwarded mail except for this piece of mail. You should be sending mail via certified mail - [redacted] it is clear that this is a common problem with people not getting their deposits back. If you send it via certified mail we can track the mail and see where it got lost. This might be a business practice (along with record-keeping) that you would like to adopt, to improve your accountability and business conduct.As for the claim that the apartment was not in good condition, please provide details! We can check them against the move-in form, as I am quite confident (and have photos to prove) that the apartment has and still was in great condition when I rented it. I honestly have no idea what the cleaning fee is for, and the itemized deductions are clearly superfluous. From the items listed on the "maintenance list" the actual cost of items (priced on [redacted]) is $28.52, not $99! Even if you figure in an hour of work at $20 an hour (exorbitant price for manual labor that shouldn't take even close to a half hour to change a lightbulb, battery, drip pans, and blind slats) it is still over-charged by a solid $50. Please explain where these additional costs are coming from, perhaps by providing receipts on these items, as well as a cleaning list. If I don't see receipts I will not pay for made-up charges.As for the stop payment fee, I called your bank and you are over-charging that. You told me it was $32 but your bank ([redacted]) said that it is actually $30, and $20 if you use online banking. I refuse to pay extra fees that are not actually required by the bank for paperwork that you lost via negligence in your file keeping.
[redacted]
Revdex.com:
I have reviewed the response made by the business in *** ** *** ** *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not suggesting* *** that you personally lost the information. I know *** was leaving during the time frame that I was also sending in my notice, and she is the one I have had a long (2+ year) history of incompetent management with (search e-mails between us and you will see that she answered less than 20% of the e-mails I wrote to her). I don't think it is possible for either of us to "prove" she didn't lose or throw out important information. That is unfortunate, however it is something for you all to keep in mind for future transactions. I will definitely send all communication via e-mail to my future landlords, although they have thus far been far more trustworthy and capable.As for not being required to send via certified mail, I understand that is not considered necessary under the Idaho Code for landlord-tenant agreements. However, it would solve a lot of issues. Additionally, while you sent a scanned copy of the envelope, there was no scanned copy of a check available for viewing, so I guess that is still up in the air if it exists or not. Perhaps if you were to simply send a scan of that, we could solve the issue without a stop payment! It would help the issue to see a copy of the actual check - if you scanned the envelope surely you would not be so negligent as to forget scanning the check inside.As for cost of items, I did not believe you were purchasing items from *** - that is simply a metric to assess the average cost of an item. I used *** to search the keywords you provided, then selected the first relevant option (NOT the cheapest, as I know that is not always the way people make purchases). Additionally, since I did not include the shipping costs in the cost estimate, this very closely approximates the costs that you would find at *** *** *** ***, or whomever the supplies were bought from I then divided the total number of items in the package by the number needed (e.gpack of batteries purchased, only needed battery, so 1/cost applied to the total). And nonetheless, a $35/hour charge (for something that I truly cannot envision taking more than a single hour) still leaves you with $+ = (still high, but lower than the that was originally charged). If the estimate for hours worked is wrong, I would like to see evidence that this is not the case - including the phone number or name of the maintenance worker to verify that it is ACTUALLY more than an hour of work, and would still like to see the receipts from these local purchases, if that is where the additional cost is coming in. Since the INVOICE states that there was only ONE light bulb replaced, ONE battery replaced, and drip pans and blind slats, any purchases with multiple items in the purchase are clearly overcharging me for the replacement costs.Here is my idea on how to solve this issue: (1) fix the deductions - you know as well as I do that the maintenance and cleaning fees (which still have not been properly documented) are excessive. (2) Send a new check for the difference between these deductions (your original check was for $204, but clearly there is an undocumented reason for you taking $for maintenance, and an undocumented cost for the cleaning fee of $51, so the new check should be for $291). I would be willing to consider a stop payment fee (of $like the bank actually says it costs, not the $you incorrectly quoted) IF you fix the deductions. If you refuse to fix the deductions, I will be contacting the *** *** *** on Monday. Additionally, I will be sure to put out information in all possible avenues about the way you conduct business, to warn future renters away. Please let me know if you will be sending the information regarding the excessive fees. Additionally, please let me know if you will be sending a new check (minus the stop payment fee), or if I should schedule my call. Alternatively, please let me know at what point you will concede that the USPS obviously lost the papers, and at what point (days?) you will be willing to write a new check without making me pay a stop payment. Thanks, I understand your frustration with the lack of record keeping by your predecessor (I feel the same way!) and of course with the post office for not delivering what you said was in the mail. I hope this can be resolved quickly
***
*** ***
Mr*** received a statement showing detailed charges of what was deducted from his security deposit, including deductions for interior cleaning, HVAC filter, maintenance, and plumbing repairs The invoice for patching and painting the walls of the unit where Mr*** damaged walls was not
available at the time that his security deposit disposition was prepared However, when the invoice was received, a revised disposition was prepared, showing that invoice.Mr***'s signed moinspection was compared to his move-out inspection in determining many of the charges The signed moinspection showed that everything was in good order, and no comments were written otherwise
Two people from our office spoke to the tenant today. We informed her that we did not receive the money order in the mail. I personally called her and explained to her that she could go back to the place where she purchased the money order and they should be able to help her. I asked her to keep us posted. She later called back and stated that it would take days for the money order company to refund her money. She can then get a new money order and deliver to our office
Complaint: ***I am rejecting this response because:
I have talked to that company and they are the ones that referred me to contact Riverside ManagementI just want to get out the truthThat you do and have charged me late charges that were not legitIt was taken care of but I had to jump through hoops to get it taken care of because when I went in and talk to Nicole about it she blew us off after trying many times to explain it to her and she just walked off
Maintenance on the apartment; well there is noneI have hand delivered notes of things that needed fixed and only one was taken care ofThe wiring in the apartment probably needs checked out not only have I had an instance were I have had a close call but yesterday I spoke with another gentlemen and he also had and instance where his apartment could have burnt downI believe I have written this down a couple times that someone needs to check the wiringI will email them another list of things that they should be more concerned with then our personal businessSuch as where we can ride our bikes, basketball hoops the kids loved playing with, parking
I have to listen to people complain all dayBelieve me the worst thing that you can do is hang up on themI admit I may have raised my voice and used a couple for bad words but don't tell me you wouldn't if you were in my situationI apologize for speaking that way but what does that have to do with my boyfriend also calling in and her argue with him?
I guess I am just extremely upset that this apartment complex seems to want to control my lifeTelling me what I can and cannot doTo me it seems like they are trying to tell me what bills are important and what bills I need to payI'm sorry we all have things happen in our life so sometimes we don't get to those thing right awayI'm so sorry my car that is business days expired makes your complex look trashy but the car that looks like it has been in a wreak doesn'tHow would you like it if someone told you what bills were more important and which ones you needed to take care of first? Because that is pretty much what you are doing by booting my car! I'm sorry rent came up and my dog boot his legAll I am asking is that you call the company because they are the ones that told me to contact you and ask them to take the boot off my carI have lived there for years now and this is the first time my car hasn't been renewed on time, you would think that maybe I am in a situation right now where I couldn't do it right away
Sincerely,*** ***
Complaint: ***I am rejecting this response because:
While I understand Fair Housing issues, I also understand integrityWhen you have a good renter, who is not late on rent, has issues beyond their control, I know that there are exceptions that can be madeThose don't include continuing to charge unfair feesEvery other month, I had used the USPS, and every other month, my checks were received and posted to my account within a matter of daysSo, when I do everything on my part, and it doesn't "reach" you until way later; including a call to you guys because it had not cleared yet, then that is unfairAnd what is even more odd, is that every month after in which I have mailed it (only certified now), it's right back to being posted within a couple of days
Then, in March, I had come in personally and paid my rent check on Saturday the 5thHowever, I had learned early that next week that my bank account had been hackedI took every step, including a call to your office (with no return call), saying that I would be in the next day with a money order to cover my rent for the month, and to please not try to submit my check because it would not go through since my account had to be closedWell, I did come in the next day and pay with the money order, and again explaining my situationI was told that it was agreed that I shouldn't be charged any fees for this because it was out of my control (and already a stressful enough situation)However, I find out, that not only was my check continued to try to be posted (AND a day after I paid with the money order nonetheless), I was slapped with a NSF charge, AND a late feeThis is NOT rightI can't help that I paid my rent on time, and that my account was hacked into between that time, and the time you attempted to post it
When I received a Day Notice to pay or evict in May (with a hefty fee just for taping it on my door), I called, and was rudely told that my rent check covered any "fees" on my account, and then that made it so my rent was not paid in full, so then I got slapped with another late fee in May (even though my rent was paid ON TIME)But oddly, there is not a late fee in January, February, or April?? Seems like you are just picking and choosing when to throw fees on, and there is no integrity in that
Again, I do understand that with Fair Housing, you feel that if you do it for one, you need to do it for another, but this is not a case of rent being paid late, and someone asking for exceptionsThis is a single mom with little kids, and an impeccable rental history, who has now had to come up with almost $just to keep a roof over my kids' heads...almost $of VERY unfair chargesI have no problem paying fees when I am in the wrongBelieve me, we are all human, and have all had that happen in our livesBut being charged/penalized for things that were very clearly out of my control, is not good Business
I will continue to fight this, as you are very clearly in the wrong hereI have thorough notes on dates, conversations, bank statements/checks, and invoices, the support of my neighbors, and have a very good case to support meHowever, I would truly like to resolve this issue without having to go through further channels, as I am sure you would as well.Sincerely,*** ***
Riverside Management has provided the information requested and we have not refused to work with the customer. Over the past few days, several people including the customer have attempted to coerce our company and staff into altering documents so that the customer could sell her
unit. We will not be coerced in to illegal activity
Owners are responsible for their own units and carports, including leaks. The HOA is not responsible for the electrical panels
The customer was provided with a current balance sheet showing the reserve account on May 5,
Complaint: ***I am rejecting this response because:Sincerely,*** ***
Please see the last email sent to Riverside ManagementThis is per our attorneyCCR's are the contract that discuss what the management should be doing on behalf of the HOA and the members of the community
It was requested, which I can provide all documentation, that Riverside Management provide us with a copy of the reserve account or provide a written statement that we had at least 10% reservesThis is not altering of a document as it is in our CCR's that this it to be done:
May 5th, 5:pm
RE: Crystal Estate HOA
Instrument No: *** CCrs Page 12, Article 6(d) The BOARD shall require that the CORPORATION maintain separate accounts for current operations, reserves and a special separate reserve account for payment of insurance...."This is my final request that the Board and the corporation chosen to represent Crystal Estates HOA , Riverside Management, provide me with a written detail of our reserve account per the CCRs.Thank you***
My complaint will not be completed until this is providedI also would like a copy of the board members names as well as the most recent minutes
Riverside Management did not lose anything. Bottom line is that you did not provide a forwarding address.We provided you with a copy of the postmarked envelope showing that we did in fact mail it. We are not required to send mail by certified mail.We will be more than happy to mail a copy of the move out inspection fee to you (now that we have been provided with one). We do not purchase items from [redacted]; they are bought locally and the maintenance company charges $35.00/hour.[redacted]
Riverside Management does print and mail statements every month in which a resident has an outstanding balance. I myself print them so I know for a fact that they are printed and mailed. A statement was mailed to this customer in September and another one in October. ...
The administration fee for the roommate addition is stated in paragraph #5 of the Lease Agreement. The fee was charged to the customer's account on October 7, 2015, and a statement was mailed to them. We have no control over the delivery of the mail from the USPS.Since statements were mailed in September and October, the late fees and 3-day notice fee applied to the account are accurate and will not be waived or refunded.
Please see attached. I requested all of these documents may 10th. As of May 31, I have gotten nothing
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
Late fees are charged in accordance with the terms of the Lease Agreement signed by all residents. All work orders reported to our office for this property have been completed at this time.
Riverside Management does not boot resident's cars. The parking lot enforcement is done by...
a third party company and if there are any issues, residents should contact them directly.
Riverside Management employees do not have to subject themselves to vulgar or obscene language, threats and yelling or verbal abuse. They are allowed to end a call if the caller is abusive and this employee performed accordingly.
The accusation you made against a certain employee is invalid. The individual left our employment two (2) months prior to you giving notice to move out. We will request a stop payment on the check and re-issue you a new one, less the stop payment fee. This however will not be done until next week. When we send the re-issued check to you, we will send copies of the maintenance and cleaning invoices for your reference.[redacted]
[redacted]
Complaint: [redacted]I am now rejecting this response because:
Problem:
We sent a 507.00 dollar money order to the business and that was the forth of march now there telling me they still haven't received yet now they are telling me I maybe put the wrong address but I've sent money order once before and had no problems then. And now they are you telling me if they don't get the money by Monday they Wii be evicted. And they have given us a lot of trouble to get us kicked out.
Desired Outcome:
To give a few days more. Or admit they have money order and cash it by Nichole manager.
Sincerely,[redacted]
We date stamp all payments when received in our office. This includes payments received in person and in the mail. In December 2015, the payment was not received in our office until the 9th and therefore was late. While we understand that the customer has no control over the USPS...
(and on a side note, neither do we), it is up to the tenant to ensure that their rent is received in our office by the due date. Payments can be brought into our office, paid online or placed in our drop box on our building. We follow the Fair Housing Laws and must treat all tenants equally. If we waive late fees for this situation, then we would be required to waive late fees for all tenants. Unfortunately, no matter the reason for the late payment, all tenants who do not pay in full by the 5th day of the month are charged late fees. We are not able to waive the fees applied to this account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] they keep sending notices in the mail that they havent received there money yet and it was mailed on the 6th of this month.
The issue was reported last week (not by the tenant but a family member) and we contacted a pest control company immediately. The number we had on file for the tenant was given to the pest control company to contact directly. After 2 days of trying to contact the tenant, they contacted...
our office back to get a different number. We then provided another number to the pest control company. We have been informed that the pest control company was there late afternoon yesterday and treated for the ant problem so we are not sure why the complaint has been submitted.
We agree that all maintenance requests should be in writing and email works well. We will write a work order based on the items reported in this complaint to get started on resolving any maintenance issues. For the benefit of both parties, we recommend that all communication be done in writing.
While the customer claims she provided our office with a forwarding office, she did not. There is no hand written note with any forwarding address in her file. She did not provide it when she gave notice and she did not provide it when she turned in the keys (which she attempted to claim...
in earlier correspondence). We sent her security disposition to her last known address and we are not at fault for her not providing a forwarding address to our office. If she put in a change of address with the [redacted], it would have been forwarded to her. On a side note, it has not been returned to our office.Riverside Management will not pay for the stop payment fee. We would be more than happy to reissue the check to her, less the stop payment fee. The customer just needs to make this request in writing.In regard to the condition of the unit, it was not left in immaculate shape as she claims. We have the written move out inspection form and witnesses to verify as well. The charges made against her deposit were correct and will remain.[redacted]
Three of our employees spoke to this individual yesterday and they all informed her that all disputes must be in writing. She proceeded to scream and yell at our office staff and then called our office numerous times, over and over, attempting to disrupt our business. I...
have spoken with her this morning, once again letting her know that our policy is that all disputes be put in writing. When she submits her dispute in writing, we will respond back in writing.
[redacted]
[redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information provided in the response to Revdex.com from [redacted] is inaccurate. Riverside Management has a long history of ignoring e-mails and phone calls (I can send in our entire e-mail history, if requested, to clearly illustrate negligence and poor business practices). It is quite clear that they have no history of responding to letters/e-mails/notifications, and clearly that kind of business practice makes it extremely likely to "lose" or not file written information provided to them. I am quite confident that [redacted] or [redacted] (former manger at [redacted]) received the notes about a forwarding address. However, since they CLAIM they didn't receive this information, then I still should have received the check they claim they sent. I filed a change of address form with the [redacted] before I even moved, and have received all my forwarded mail except for this piece of mail. You should be sending mail via certified mail - [redacted] it is clear that this is a common problem with people not getting their deposits back. If you send it via certified mail we can track the mail and see where it got lost. This might be a business practice (along with record-keeping) that you would like to adopt, to improve your accountability and business conduct.As for the claim that the apartment was not in good condition, please provide details! We can check them against the move-in form, as I am quite confident (and have photos to prove) that the apartment has and still was in great condition when I rented it. I honestly have no idea what the cleaning fee is for, and the itemized deductions are clearly superfluous. From the items listed on the "maintenance list" the actual cost of items (priced on [redacted]) is $28.52, not $99! Even if you figure in an hour of work at $20 an hour (exorbitant price for manual labor that shouldn't take even close to a half hour to change a lightbulb, battery, drip pans, and blind slats) it is still over-charged by a solid $50. Please explain where these additional costs are coming from, perhaps by providing receipts on these items, as well as a cleaning list. If I don't see receipts I will not pay for made-up charges.As for the stop payment fee, I called your bank and you are over-charging that. You told me it was $32 but your bank ([redacted]) said that it is actually $30, and $20 if you use online banking. I refuse to pay extra fees that are not actually required by the bank for paperwork that you lost via negligence in your file keeping.
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