No payment has been received in our office for the rent and utilities for the month of March. Late fees are applied to all accounts not paid on time as per the Lease Agreement.
As far as the utilities, all residents pay the same amount for WST and the power is billed on usage. The...
invoices mailed each month include their individual kWh.
Our apologies for the delay. We do not have the Bylaws for Crystal Estates and the board does not have them either. I have attached the declarations for the insurance and the minutes from the 2013 annual meeting. We have been attempting to obtain the minutes from the 2014 meeting. There was no meeting held in 2015. An appointment can be made to come into our office to view the contract between Riverside Management and Crystal Estates.
We took over management of this mobile home park in late December 2015. This property does require that the electric meters are read and that the residents are billed for the power usage. We were informed when we took over management of this property that this meter had...
not been read for at least two (2) months. We read the meters twice the week of January 18, 2016. We used the formula provided to us by the previous billing company to calculate the monthly billing. If the formula is incorrect, we were not aware as we were only using what was provided to us.We will research this issue with the previous billing company and [redacted] to ensure correct billing.
Complaint: [redacted]I am rejecting this response because:
I will no longer be hand writing maintenance concerns the last time I did only one thing was taken care of. Now I have no proof of what I listed on that note. So I will be submitting everything by email from now on for the fact I want proof of anything and everything that has to do with this company. If I come in and need to talk to someone I will let them know I am recording everything. I suggest that all future and current tenants do the same thing when signing a contract for an apartment with this company. Take all kinds of pictures when you move in and when you move out. Email them all your concerns and maintenance problems. As a first time renter this company forced me into a huge learning curve.
I came in on 9/13/16 to visit with a manager, I was told that she was getting ready to leave for a meeting so I hand wrote a message telling that I would love to set up a meeting. Never got a call back. I called on 9/14/16 I'd say around 4 or so about the parking situation while the parking lot was being resurfaced and spoke with Nicole. After getting my question answered I asked for a manager; and wouldn't you know there was none available. So I asked for her voicemail left her a message asking to meet and now it is 9/16/16 andstill have not heard anything back.
As far as this booting company they are contracted with they are sketchy as [redacted]. I had them come take the boot off my car there was no Identification what so ever, I feel like I was scammed. I was downstairs waiting for them to show to take the boot off my car. A dark Ford SUV pulls up no labels on it so I wait. My boyfriend calls me and tells me they are downstairs I walk towards the car and they get out of the Ford and walk to the car as well. They don't Identify themselves don't have anything on them identifying them. They didn't say a word unless I talked to them ( which was about why there is no identification and his responses were couple word answers). They are extremely lucky I didn't call the cops on them!!! I was afraid and worried. So I am so glad that you are ok putting your tenants through that!
I am even more frustrated and upset with the fact you are putting your tenants into situation they are not comfortable with, I was very afraid that a couple of young guys were there with no identification and took my money. I am also so furious that I went in and left a note to set up a meeting with a manager and haven't gotten a response after trying several times.
So when the maintenance man came out last time he didn’t fix anything else on the list I gave you other than that bathroom sink. I still have a heater in my bedroom that doesn’t work, wiring in the apartment that needs to be checked (I have almost had a scare, a gentleman I talked to the other day said he had a scare, and the last time the light outside my apartment door was finally fixed the man said it kept burning out because of a wiring issue), My bedroom door has never actually closed, I think the sealing around the windows and doors needs to be checked, not sure if the dishwasher is actually working like it should, my smoke alarm doesn’t seem to work I have put new batteries in it and it still goes off, there are spider webs all over the outside of my apartment, there is a bush at the bottom of my stairs that should be trimmed because it is in the way and looks terrible, the down stairs neighbor always has their bathroom fan running all the time it seems, I don’t think any of the walkway lights work and frankly I am probably the only one that tells you about it; this is not my job to do. I have enough on my plate to worry about. You should have a maintenance person come out once in a while and check these things.
Ok, on the accusing you of controlling what bills are important. I never said you told me that but you imply it. Instead of giving us a warning on about the issue you result to just booting the vehicle. Either way the vehicle is still just sitting there. I missed a days work because of the boot I have also dug myself even further in debit because of the boot simply because I figured rent was more important than my registration, which would have been taken care of next payday. But I am so glad you guys are more interested in [redacted] your tenants. It may not seem like you are telling us what is more important because your doing the [redacted] but to us that's what it seems like you are trying to tell us. I am the type of person who likes to keep up on bills and such. I don't like not taking care of things that need taken care of. But when those thing don't get taken care of that means that I am in a situation where I can't. But do you stop and think about things like that. Nope! So now why should I been lenient when it comes to fixing things??? I WANT THE LIGHTS REPLACED, WIRING LOOKED AT (Which I have proof I emailed you about back in January) , AND I WANT TO BE GUARANTEED THAT THE BIRD [redacted] WAS CLEANED OUT WHEN THEY CLOSED THAT PANEL AND WASALSO CLEANED OFF MY AC UNIT *IF NOT I WOULD LIKE THAT DONE. BIRDS CARRY DISEASES BUT I SHOULD HAVE TO TELL YOU THAT.( I will make an appointment for the rest since they are not safety concerned).
You have Safety issues here and you still refuse to call me or address them. Sincerely,[redacted]
No payment has been received in our office for the rent and utilities for the month of March. Late fees are applied to all accounts not paid on time as per the Lease Agreement.
As far as the utilities, all residents pay the same amount for WST and the power is billed on usage. The...
invoices mailed each month include their individual kWh.
Our apologies for the delay. We do not have the Bylaws for Crystal Estates and the board does not have them either. I have attached the declarations for the insurance and the minutes from the 2013 annual meeting. We have been attempting to obtain the minutes from the 2014 meeting. There was no meeting held in 2015. An appointment can be made to come into our office to view the contract between Riverside Management and Crystal Estates.
We took over management of this mobile home park in late December 2015. This property does require that the electric meters are read and that the residents are billed for the power usage. We were informed when we took over management of this property that this meter had...
not been read for at least two (2) months. We read the meters twice the week of January 18, 2016. We used the formula provided to us by the previous billing company to calculate the monthly billing. If the formula is incorrect, we were not aware as we were only using what was provided to us.We will research this issue with the previous billing company and [redacted] to ensure correct billing.
Complaint: [redacted]I am rejecting this response because:
I will no longer be hand writing maintenance concerns the last time I did only one thing was taken care of. Now I have no proof of what I listed on that note. So I will be submitting everything by email from now on for the fact I want proof of anything and everything that has to do with this company. If I come in and need to talk to someone I will let them know I am recording everything. I suggest that all future and current tenants do the same thing when signing a contract for an apartment with this company. Take all kinds of pictures when you move in and when you move out. Email them all your concerns and maintenance problems. As a first time renter this company forced me into a huge learning curve.
I came in on 9/13/16 to visit with a manager, I was told that she was getting ready to leave for a meeting so I hand wrote a message telling that I would love to set up a meeting. Never got a call back. I called on 9/14/16 I'd say around 4 or so about the parking situation while the parking lot was being resurfaced and spoke with Nicole. After getting my question answered I asked for a manager; and wouldn't you know there was none available. So I asked for her voicemail left her a message asking to meet and now it is 9/16/16 andstill have not heard anything back.
As far as this booting company they are contracted with they are sketchy as [redacted]. I had them come take the boot off my car there was no Identification what so ever, I feel like I was scammed. I was downstairs waiting for them to show to take the boot off my car. A dark Ford SUV pulls up no labels on it so I wait. My boyfriend calls me and tells me they are downstairs I walk towards the car and they get out of the Ford and walk to the car as well. They don't Identify themselves don't have anything on them identifying them. They didn't say a word unless I talked to them ( which was about why there is no identification and his responses were couple word answers). They are extremely lucky I didn't call the cops on them!!! I was afraid and worried. So I am so glad that you are ok putting your tenants through that!
I am even more frustrated and upset with the fact you are putting your tenants into situation they are not comfortable with, I was very afraid that a couple of young guys were there with no identification and took my money. I am also so furious that I went in and left a note to set up a meeting with a manager and haven't gotten a response after trying several times.
So when the maintenance man came out last time he didn’t fix anything else on the list I gave you other than that bathroom sink. I still have a heater in my bedroom that doesn’t work, wiring in the apartment that needs to be checked (I have almost had a scare, a gentleman I talked to the other day said he had a scare, and the last time the light outside my apartment door was finally fixed the man said it kept burning out because of a wiring issue), My bedroom door has never actually closed, I think the sealing around the windows and doors needs to be checked, not sure if the dishwasher is actually working like it should, my smoke alarm doesn’t seem to work I have put new batteries in it and it still goes off, there are spider webs all over the outside of my apartment, there is a bush at the bottom of my stairs that should be trimmed because it is in the way and looks terrible, the down stairs neighbor always has their bathroom fan running all the time it seems, I don’t think any of the walkway lights work and frankly I am probably the only one that tells you about it; this is not my job to do. I have enough on my plate to worry about. You should have a maintenance person come out once in a while and check these things.
Ok, on the accusing you of controlling what bills are important. I never said you told me that but you imply it. Instead of giving us a warning on about the issue you result to just booting the vehicle. Either way the vehicle is still just sitting there. I missed a days work because of the boot I have also dug myself even further in debit because of the boot simply because I figured rent was more important than my registration, which would have been taken care of next payday. But I am so glad you guys are more interested in [redacted] your tenants. It may not seem like you are telling us what is more important because your doing the [redacted] but to us that's what it seems like you are trying to tell us. I am the type of person who likes to keep up on bills and such. I don't like not taking care of things that need taken care of. But when those thing don't get taken care of that means that I am in a situation where I can't. But do you stop and think about things like that. Nope! So now why should I been lenient when it comes to fixing things??? I WANT THE LIGHTS REPLACED, WIRING LOOKED AT (Which I have proof I emailed you about back in January) , AND I WANT TO BE GUARANTEED THAT THE BIRD [redacted] WAS CLEANED OUT WHEN THEY CLOSED THAT PANEL AND WASALSO CLEANED OFF MY AC UNIT *IF NOT I WOULD LIKE THAT DONE. BIRDS CARRY DISEASES BUT I SHOULD HAVE TO TELL YOU THAT.( I will make an appointment for the rest since they are not safety concerned).
You have Safety issues here and you still refuse to call me or address them. Sincerely,[redacted]