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Riverside Motorcars Reviews (26)

The customer is having a lapse in memory we believe We did have an agreement on the sale of this vehicle In fact it was scheduled for delivery on two separate days Only after days after the last date of delivery, he announced he wanted to re-negotiate the price We explained we had held the car for a longer than period of time, losing other opportunities to sell it The dealership never keeps deposits on sales of cars if it is not prolonged by a customer as this was

We have been very friendly and have done everything she has asked for

Complaint ID#: [redacted] Company Name: Riverside Motorcars, LLCCompany Contact Name: [redacted] Company Contact Phone: [redacted] ***Company Contact Email: [redacted] .comConsumer's Name: [redacted] ***Revdex.com Staff Member (if you know): [redacted] ***Complaint Information: The vehicle had a complete safety check, and in that check, it was determined to have perfectly safe, legal tread on all four (4) tiresIt appears the customer got a flat tire and continued to drive (saw picture)Customers have to take responsibility for their actions in such casesWe are happy to help, but will not honor unapproved, outside repair receipts, or damage as a result of neglect or misuse.Sent on: 8/28/10:20:AM

The dealership has gone beyond a level of the highest customer service, after two occasions of repairing this beautiful X We agree to address another concern The customer lives in [redacted] ***, and wanted to go to his local [redacted] dealership, rather than drive to Connecticut We are not obligated to honor outside invoices, in fact, we are not obligated to offer warranties on vehicles of this age However, we did agree to split the cost from the dealer, but Mr [redacted] wanted the entire invoice paid for by Riverside We said no, but offered him to return the vehicle for service to address any concerns This offer still stands

We bought a *** *** with 82,miles on 11/17/for $4,We also bought insurance for $1,from *** *** ***, sold to us through Riverside Morotcars, which was supposed to be "bumper to bumper" coverageWithin days of owning the auto it began buckingWe notified RiversideThey advised us to take the auto to a repair service and submit the insurance claimRepairs totaled $2,for a replacement transmission and engine workThe insurance company refused to reimburse us for they said it was a "pre-existing condition" Riverside Motorcars said they would work with the insurance company and get back to usWe made numerous phone calls and left messages for weeks, but no one returned our callsFinally we cancelled the insurance policy through our bank with a temporary refund while they investigate *** *** ***We decided to trade the auto in and buy a car from a reputable dealerOn the way there, the engine blew on the highwayThe trade in took place, but we cannot recoup any money from Riverside Motorcars for the cost of the car was under the required purchase amount to submit a "lemon law" complaintMoral of this story; do not buy from Riverside Motorcars, LLCin Naugatuck, CTThey will sell you anything, tell you anything, and look the other way when you need them to help youWe are lucky enough to afford the lossI feel sorry for those who scrape thier money together to buy a car from Riverside Motorcars, because if something like this happens to them, they would be totally devastated and out of luck

When I drove off the lot, in minutes my tire blew. I had the car towed to a repair facility near my hometown and they also advise me that my car had bad tires under spec. Its being worked on at the moment. The tires were dangerous to drive on due to dry rot at highway speeds. They keep saying they re happy to help but they have done nothing or they are not responding to my concerns to help.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me
This is the second time I have been promised this resolutionI was told I would get a phone call on Monday 8/31/to set up the appointmentHopefully, we can get this resolved at that time
*** ** ***

Complaint ID#: *** **Company Name: Riverside Motorcars, LLCCompany Contact Name: Christian S*Company Contact Phone: *** *** ***Company Contact Email: ***Consumer's
Name: *** * *** Revdex.com Staff Member (if you know): *** ***Complaint Information: The customer is correctWe agreed to two replacement tiresAlthough there was no safety danger upon delivery, we are responsible for this claimWe have spoken to customer and a local tire shop to install the tires (at our cost) at the customer's requestSent on: 8/28/10:15:AM

When I drove off the lot, in minutes my tire blew. I had the car towed to a repair facility near my hometown and they also advise me that my car had bad tires under spec. Its being worked on at the moment. The tires were dangerous to drive on due to dry rot at highway speeds. They keep saying they re happy to help but they have done nothing or they are not responding to my concerns to help.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]I am rejecting this response because: Riverside motors have explained that they were very kind to me and have done everything that I have asked.  This is a LIE, I have been hung up on many times by...

[redacted] one of the men that work at Riverside motors, I have been given the run around by Riverside motors and their warrantee people, no one seems to know what is going on.  Cornerstone stated initially that my warrantee was cancelled on Sept 23, 2015, by Riverside motors. Then, I call riverside and they say that everything is taken care of that I would be able to go and get my car fixed. I take my car to [redacted] to get fixed, they call the warrantee people and they state that again my warrantee has been cancelled on Nov. 9, 2015 by Riverside motors.  I am very unhappy with the way things are going because I do not have a vehical that I can drive right now, and I am still making my monthly payments.  I need something to be done, it would be great if I can speak with someone over the phone, where I do not all have access to a computer.  PLEASE HELP ME!!!!Sincerely,Amanda Mccrea

Complaint ID#:    [redacted]Company Name:    Riverside Motorcars, LLCCompany Contact Name:    [redacted]Company Contact Phone:    [redacted]Company Contact Email:    [redacted].comConsumer's...

Name:    [redacted]Revdex.com Staff Member (if you know):    [redacted]Complaint Information:    The vehicle had a complete safety check, and in that check, it was determined to have perfectly safe, legal tread on all four (4) tires. It appears the customer got a flat tire and continued to drive (saw picture). Customers have to take responsibility for their actions in such cases. We are happy to help, but will not honor unapproved, outside repair receipts, or damage as a result of neglect or misuse.Sent on:     8/28/2015 10:20:06 AM

The dealership has gone beyond a level of the highest customer service, after two occasions of repairing this beautiful X3.   We agree to address another concern.  The customer lives in [redacted], and wanted to go to his local [redacted] dealership, rather than drive to...

Connecticut.   We are not obligated to honor outside invoices, in fact, we are not obligated to offer warranties on vehicles of this age.   However, we did agree to split the cost from the dealer, but Mr. [redacted] wanted the entire invoice paid for by Riverside.   We said no, but offered him to return the vehicle for service to address any concerns.   This offer still stands.

We have been very friendly and have done everything she has asked for.

Complaint ID#:   [redacted] **Company Name:    Riverside Motorcars, LLCCompany Contact Name:    Christian S[redacted]Company Contact Phone:    [redacted]Company Contact Email:  ...

 [redacted]Consumer's Name:    [redacted] Revdex.com Staff Member (if you know):    [redacted]Complaint Information:    The customer is correct. We agreed to two replacement tires. Although there was no safety danger upon delivery, we are responsible for this claim. We have spoken to customer and a local tire shop to install the tires (at our cost) at the customer's requestSent on:     8/28/2015 10:15:30 AM

Complaint ID#:    [redacted]Company Name:    Riverside Motorcars, LLCCompany Contact Name:    [redacted]Company Contact Phone:    [redacted]Company Contact Email:  ...

 [redacted].comConsumer's Name:    [redacted]Revdex.com Staff Member (if you know):    [redacted]Complaint Information:    The vehicle had a complete safety check, and in that check, it was determined to have perfectly safe, legal tread on all four (4) tires. It appears the customer got a flat tire and continued to drive (saw picture). Customers have to take responsibility for their actions in such cases. We are happy to help, but will not honor unapproved, outside repair receipts, or damage as a result of neglect or misuse.Sent on:     8/28/2015 10:20:06 AM

Complaint: [redacted]I am rejecting this response because: Riverside motors have explained that they were very kind to me and have done everything that I have asked.  This is a LIE, I have been hung up...

on many times by [redacted] one of the men that work at Riverside motors, I have been given the run around by Riverside motors and their warrantee people, no one seems to know what is going on.  Cornerstone stated initially that my warrantee was cancelled on Sept 23, 2015, by Riverside motors. Then, I call riverside and they say that everything is taken care of that I would be able to go and get my car fixed. I take my car to [redacted] to get fixed, they call the warrantee people and they state that again my warrantee has been cancelled on Nov. 9, 2015 by Riverside motors.  I am very unhappy with the way things are going because I do not have a vehical that I can drive right now, and I am still making my monthly payments.  I need something to be done, it would be great if I can speak with someone over the phone, where I do not all have access to a computer.  PLEASE HELP ME!!!!Sincerely,Amanda Mccrea

The customer is having a lapse in memory we believe.  We did have an agreement on the sale of this vehicle.  In fact it was scheduled for delivery on two separate days.   Only after 10 days after the last date of delivery, he announced he wanted to re-negotiate the price. ...

We explained we had held the car for a longer than normal period of time, losing other opportunities to sell it.  The dealership never keeps deposits on sales of cars if it is not prolonged by a customer as this was.

[redacted] purchased her car on May 30th 2015.  The car had been completely safety checked prior to her purchase.  She was given a 60 day 3000 mile warranty.  On July 24th, she came back to the dealership for some warranty service which we gladly honored.  On August 3rd 2015, she called again with some concerns which we corrected.  On September 1 2015, she returned and we replaced her battery.  There is no evidence of a paid for extended warranty in our records.  However, we continue our attempts to be fair.  It is now in excess of seven months and according to her she has driven the car 11000 miles and based on this we believe Riverside's obligations have ended.

Complaint ID#:
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[redacted]


Company Name:


Riverside Motorcars, LLC


Company Contact Name:


[redacted]


Company Contact Phone:


[redacted]


Company Contact Email:


[redacted]


Consumer's Name:


[redacted]


Revdex.com Staff Member (if you know):


[redacted]


Complaint Information:


This car does not belong to [redacted]. It was sold and financed to a friend of hers. We cannot change the registration as it does not belong to her. She would need to go to the DMV or have the owner contact the bank that loaned the money for the vehicle


Sent on:


6/25/2014 1:47:33 PM

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Description: Auto Dealers - Used Cars

Address: 573 N Main St, Naugatuck, Connecticut, United States, 06770-3037

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