Riverside Restaurant

Hello [redacted] ,I apologize for the inconvenience over non delivery from the Detroit Free Press TV Weekly changed your subscription to mail and credited you for the full weeks Please allow weeks for the delivery to start You will receive by mail Take care, [redacted] ***TV Weekly Magazine

Hello ***,I am sending you this response so you are aware of TV Weekly's position on missed delivery through the USPS: TV Weekly is mailed at a special postage rate called 'Periodical class'The Periodical rate is reserved for magazine publishers, which enables us to provide you with a significant subscriber discount off the cover priceWe mail your magazine 8-days in advance of the issue date, based on geography, which is more than the 3-day allowance the United States Postal Service requires for on-time deliveryThe [date] issue, for example, may have been mailed to you as early as [date] In addition to exceeding USPS requirements for delivery time each week, we also take the following steps to endeavor to deliver TV Weekly to you in a timely manner: We package the magazine the same way a First-Class mail piece might be packaged, in a protective white envelopeWe print a delivdate on the outside of the envelope, to alert local postmasters to the time-sensitive nature of the magazineWe prepare and deliver TV Weekly envelopes in flat trays to the USPS, the same way First Class mail is sorted, so that our Periodical mail is sorted on the same equipment and at the same time as First Class mail In short, we strive to provide timely delivery of TV Weekly to the best of our ability When TV Weekly is not delivered in a timely manner, we are happy to credit your subscription term so that you receive the full paid value of your subscriptionWe regret any inconvenience this late delivery problem may have caused you, and we'd be happy to explore alternate delivery options in your area, if they exist If you have any other questions or concerns, please contact our Subscriber Service Center at ###-###-#### or visit us at www[redacted] .com ***, after checking your subscriber file I see all the missed deliveries and want to extend the offer to cancel your subscription If indeed you would like to do so please contract me directly and I will take care of it properly for you(###-###-####)Best, [redacted] ***TV Weekly Magazine / [redacted] Style Definitions */

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello ***,I apologize for the delay in delivery Our service specialist spoke with the GRP rep today to confirm you are active in their system as well as TV Weekly Magazine and you are There was confusion when addresses were changed, but we will get you on track for the 7/2/ magazine In the mean time, I added weeks extension to your account We will get you your magazine, please hang in there with us :-)WE value you as a subscriber.Take care, [redacted] TV Weekly Magazine

Hello,TV Weekly has been in contact with Ms [redacted] while trying to gather a solution to this problem, see below trail:In short, TV Weekly is waiting for Ms***'s answer to the Channel Guide that [redacted] sent to her from HQ.Thank you-----Original Message-----From: [redacted] Sent: Thursday, March 31, 1:PMTo: ' [redacted] ***' < [redacted] @easilink.com>Subject: RE: TV WEEKLY deliveryHi Ms***,I totally appreciate your frustration and I can't tell you enough how much we appreciate your patience! I've mailed you an example copy of Channel Guide First Class from our headquarters in MichiganI'd allow at least until the middle of next week for it to arriveKeep in mind that since it's a monthly publication it's very helpful for our subscribers in rural areas who have been let down by the timeliness of the delivery of their weekly magazinesI look forward to hearing back from you on whether or not you think it will better meet your needs! [redacted] Manager, Subscriber Servicesp: ###-###-#######-###-#### ext f: ###-###-####e: a [redacted] @ [redacted] .comwww[redacted] .com -----Original Message-----From: [redacted] [mailto: [redacted] @easilink.com]Sent: Thursday, March 31, 11:AMTo: [redacted] Subject: Re: TV WEEKLY delivery Thank you for trying to resolve this issue and yes I would like to physically look at an Channel guide to see if it would be a good fit for me I used to get the Salt Lake Tribune but that service started getting so poor because the paper just could not find reliable help and the papers weren't being delivered at all so I had to cancel the paper and started getting my TV Weekly thru the mail I appreciate everything you are doing trying to take care of this problem for me Thank you againOn 3/31/7:AM, [redacted] wrote:> Hi Ms***,> If you like, I can mail you a sample copy of a Channel Guide magazine so that you get a sense of what "local programming" really meansI can't guarantee that I will be able to mail you a copy for your area because we have a limited backstock here at headquarters, but at the very least you'll have an example of the magazine in hand and can decide if the listings are detailed enough compared to TV Weekly.> > Due to the nature of Periodical class mail, unfortunately, there is no permanent resolution to this problem--we mail the magazine out absolutely as early as we can based on the print deadline and our goal for listings accuracyIf we printed and mailed the magazine any earlier, we would be at serious risk of poor accuracy in the listingsIt is of course your right as a consumer to contact the Revdex.com, but please keep in mind our mail delivery policies and procedures if and when you choose to do soAs far as contacting the bosses, they tend to forward any subscriber communications to the Subscriber Services department.> > If you are unsatisfied with your TV Weekly delivery and not interested in Channel Guide, the best solution for all involved is to cancel your TV Weekly subscription and refund your last renewal payment in fullWe hate to lose you as a subscriber, of course, but we also don't want to put you in a position where you are consistently receiving poor service.> > Best,> > [redacted] > Manager, Subscriber Services> p: ###-###-#######-###-#### ext f: ###-###-####> e: a [redacted] @ [redacted] .com> www[redacted] .com> > > -----Original Message-----> From: [redacted] [mailto: [redacted] @easilink.com]> Sent: Wednesday, March 30, 6:PM> To: [redacted] > Subject: Re: TV WEEKLY delivery> > Thank you replying to my email, I have NOT received the last two weeks of TV Weekly but yet today I received the one dated April 2nd so I know that> the magazine can be sent ON TIME I looked at the Channel Guide and it looks like it doesn't show a lot of the local programming instead it says> "Local programming" which does not help when you want to know what is on TV I cancelled and will NOT use the "TV GUIDE" because it only shows> prime time TV Which is telling me that they do not understand what a "TV GUIDE" is suppose to show And for your information I HAVE contacted> subscriber services and it only helps sometimes and then it only helps for between five and six weeks then the problem is back again So I have> resorted to contacting the "Bosses" and also the Revdex.com hoping for a permanent resolution to this problem.> > > > On 3/30/7:AM, [redacted] wrote:>> Hi Ms***,>>>> This email is response to all the emails you sent to TV Weekly employeesPlease note that [redacted] @ [redacted] .com is the best way to contact the TV Weekly Subscriber Services department via emailYou can also contact us by phone at ###-###-#######-###-#### FREE FREE or by visiting www.tvweeklyhelp.com.>>>> Regarding your mail delivery concerns, TV Weekly is mailed at a special postage rate called 'Periodical class'The Periodical rate is reserved for magazine publishers, which enables us to provide you with a significant subscriber discount off the cover priceWe mail your magazine 8-days in advance of the issue date, based on geography, which is more than the 3-day allowance the United States Postal Service requires for on-time deliveryThe 3-27-issue, for example, may have been mailed to you as early as 3-15-16.>>>> In addition to exceeding USPS requirements for delivery time each week, we also take the following steps to endeavor to deliver TV Weekly to you in a timely manner:>> We package the magazine the same way a First-Class mail piece might be packaged, in a protective white envelope.>> We print a delivdate on the outside of the envelope, to alert local postmasters to the time-sensitive nature of the magazine.>> We prepare and deliver TV Weekly envelopes in flat trays to the USPS, the same way First Class mail is sorted, so that our Periodical mail is sorted on the same equipment and at the same time as First Class mail.>>>> In short, we strive to provide timely delivery of TV Weekly to the best of our ability When TV Weekly is not delivered in a timely manner, we are happy to credit your subscription term so that you receive the full paid value of your subscriptionWe regret any inconvenience this late delivery problem may have caused you, and we'd be happy to explore alternate delivery options in your area, if they existIf you subscribe to the Salt Lake Tribune or the Deseret News, we may be able to deliver TV Weekly to you that way.>>>> However, since you live so far from [redacted] ***, it may be that a weekly mailed magazine is not the best option for you [redacted] Media does offer a monthly publication called Channel Guide that may meet your needs better, since late delivery is a concernChannel Guide contains similar listings to TV Weekly and prints its conversion chart on the back cover based on your zip code and cable providerWe would be happy to waive the processing fee on your TV Weekly cancellation if you choose to cancel your TV Weekly subscription and proceed in subscribing to Channel Guide.>>>> If you are interested in more information about Channel Guide, or if you have any other questions or concerns, please let us know by responding to this email directly.>>>> Best,>>>> [redacted] >> Manager, Subscriber Services>> p: ###-###-#######-###-#### ext f: ###-###-####>> e: a [redacted] @ [redacted] .com>> www[redacted] .com>> >>________________________________________>> From: [redacted] < [redacted] @easilink.com>>> Sent: Tuesday, March 29, 6:PM>> To: [redacted] >> Subject: TV WEEKLY delivery>>>> My name is [redacted] *** Cust # [redacted] ###-###-#### [redacted] >> South [redacted] Utah 84078>>>> I have either gotten my magazine late or completely missed getting an issue times since February 2015.>>> I LIVE IN AN RURAL AREA AND NEED THE MAGAZINE TO BE SENT OUT EARLY SO THAT WE CAN GET IT ON TIME !!!!!!!!>>>> I live miles east of [redacted] Utah, it takes a letter three to four days to get from [redacted] to [redacted] and>> the same amount of time to sent a letter to [redacted] from [redacted] The post office is telling me they are NOT>> holding any mail, that they are delivering the TV WEEKLY envelope to me WHEN THEY GET IT.>>>> Can someone please look into this matter and take care it.>> >> Sincerely>> >> [redacted] ***>> > CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

Hello [redacted] ,I apologize for the inconvenience, but you will not get a TV Weekly book resent for a delivery that was missed via mail USPS That is NOT standard operating procedure of TV Weekly We have no way to resend a book You should however, get next week on time due to the fact that we send TV Weekly to all Post Offices across the United State 7-days prior to effective date.I did add weeks to your subscription for the troubles.Take care, [redacted] ***TV Weekly Magazinep.syour new expiration date is 8/21/

Hello,I spoke with Mrs*** today to get more information due to no *** *** in our system. She helped me to clarify that we had a Data base mix up. I did find the problem and fix it once and for all. Thanks for the help!I also gave additional weeks for
troubles. You should be back on track, thanks for your patience. We value you as a subscriber.Take care,*** ***

Hello ***,After reviewing our records, I do see missed deliveries that you properly reported in the last months. I apologize for the inconvenience of missed deliveries, weeks were added to the expiration date in lieu of the missed deliveries. I understand you want The TV
Weekly Magazine that you paid for. I believe that your carriers have changed many times in recent months and that is the missing link here. The only coarse of action I can take to remedy this problem is to change you from Newspaper delivery to US Mail. Yes, the cost is greater but there is one last option and that is to cancel and refund.You have been a customer since and we value the relationship, whatever road you would like me to take I will gladly help you through.Take care,*** ***TV Weekly Magazine###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello ***,TV Weekly values you as a subscriber, we will honor the old rate for you, that expired in 6/2016. Your new expiration date is 12/8/2017. However, due to your subscription status being expired in our system, it will take weeks to get you active and on the newspaper
delivery list. In the meantime, copies for the next couple weeks are in the mail today for you to use in the interimThank you for your patience. Take care and have a great weekend!*** ***TV Weekly Magazine Note: TV Weekly works hard to offer the ultimate guide to what’s on TV at affordable prices to our valued subscribersWe’ve held out as long as possible against increasing subscription rates, but the fact of the matter is that costs have increasedNew pricing became effective as of July

Dear Mr***,I apologize for the spotty delivery from the Newspaper. I am choosing to cancel your subscription and refund the entire amount to you by check $31.98.Thank you for trying TV Weekly again, If you have any questions please contact me at ###-###-####.Take care,*** ***TV
Weekly Magazine

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that while I do think both this business and the Star Tribune can work together to come up with a better resolution, I do not expect anything further from this business. Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,I apologize for the inconvenience of non-delivery. Due to the situation, I added issues to your moms subscription. In the meantime we are making contact with the newspaper to find out WHY THEY can't seem to get your book delivered with the Newspaper. We pay them to do
so.If they are future non deliveries please contact me at ###-###-####.Take care,*** *** TV Weekly Magazine

Hello ***,I apologize for the inconvenience and the non delivery of your TV Weekly from the Detroit Free Press. I will send a refund check for full refund of $today.Take care,*** ***TV Weekly Magazine

We have reported this weekend’s missed delivery on your behalf to the USPS and we apologize for any inconvenience this issue may have causedPlease note that your magazine was mailed 8-mailing days ago per USPS regulations for Periodical class mail and as such may only be delayed.In the unlikely
event of a future missed delivery, and for the timeliest resolution, here are the options for reporting:1. Contact the TV Weekly Subscriber Service Center at ***Don't forget to mention your customer ID!2. Or, you may choose to use the easiest method to report the problem by visiting us at ***From there, you can enter your zip code and delivery address to help us locate your subscription, and then file a ticket to help us resolve your problemIf there's an email address associated with your TV Weekly account, you can create a password so that you can log into the TV Weekly Subscriber Services site and manage everything from your delivery address, to your vacation stops, to your renewals, to reporting any possible issues! If you have any other questions or concerns, please visit us at *** or give us a call at ***We value you as a subscriber!I credited your account weeks today for an extension.Very best,*** ***TV Weekly Magazine

Hello,I apologize for the inconvenience but I do NOT see payment on your account You do show as expired with no payment posted I see the ticket you filed stating you would send in fax of cc statement.WE have yet to receive it, please fax to my attn: *** @ ###-###-#### or
email me at [email protected] and I will take care of renewing your subscription ASAP.Take care,*** *** TV Weekly Magazine

Hello, I realize that the Charlotte Observer has experienced issues with delivery of your TV Weekly. Today, I changed your delivery method to United States Postal Service for issues at no cost to you. When you receive your renewal you will be instructed to pay the USPS rate at that
time.It will take weeks from today for the system to catch up and get you on track for your new delivery method.I am confident this will take care of the issue at hand.Best,*** ***TV Weekly Magazine

Hello,I apologize for the delay in this matter - TV Weekly has been dealing directly with the newspaper to clear the problem at hand.  This is the response I received.TV Book issue has been addressed with manager, it has and will  continued to be checked after delivery each Friday . I also...

have tried to reach customer by phone and left message, have not received a return call .The Florida Times Union Also I gave you four weeks credit on your subscription today.  Please bare with us as we work to resolve your delivery issue.Thank you for your patience.Take care,[redacted]

Hello,TV Weekly has been in contact with Ms. [redacted] while trying to gather a solution to this problem, see below trail:In short, TV Weekly is waiting for Ms. [redacted]'s answer to the Channel Guide that [redacted] sent to her from HQ.Thank you. -----Original Message-----From: [redacted]Sent:...

Thursday, March 31, 2016 1:44 PMTo: '[redacted]' <[redacted]@easilink.com>Subject: RE: TV WEEKLY deliveryHi Ms. [redacted],I totally appreciate your frustration and I can't tell you enough how much we appreciate your patience! I've mailed you an example copy of Channel Guide First Class from our headquarters in Michigan. I'd allow at least until the middle of next week for it to arrive. Keep in mind that since it's a monthly publication it's very helpful for our subscribers in rural areas who have been let down by the timeliness of the delivery of their weekly magazines. I look forward to hearing back from you on whether or not you think it will better meet your needs![redacted]Manager, Subscriber Servicesp: ###-###-#######-###-#### ext. 137  f: ###-###-####e: a[redacted].comwww.[redacted].com -----Original Message-----From: [redacted] [mailto:[redacted]@easilink.com]Sent: Thursday, March 31, 2016 11:03 AMTo: [redacted] <a[redacted].com>Subject: Re: TV WEEKLY delivery     Thank you for trying to resolve this issue and yes I would like to physically look at an Channel guide to see if it would be a good fit for me.  I used to get     the Salt Lake Tribune but that service started getting so poor because the paper just could not find reliable help and the papers weren't being delivered      at all so I had to cancel the paper and started getting my TV Weekly thru the mail.  I appreciate everything you are doing trying to take care of this problem         for me.  Thank you again. On 3/31/2016 7:54 AM, [redacted] wrote:> Hi Ms. [redacted],> If you like, I can mail you a sample copy of a Channel Guide magazine so that you get a sense of what "local programming" really means. I can't guarantee that I will be able to mail you a copy for your area because we have a limited backstock here at headquarters, but at the very least you'll have an example of the magazine in hand and can decide if the listings are detailed enough compared to TV Weekly.> > Due to the nature of Periodical class mail, unfortunately, there is no permanent resolution to this problem--we mail the magazine out absolutely as early as we can based on the print deadline and our goal for listings accuracy. If we printed and mailed the magazine any earlier, we would be at serious risk of poor accuracy in the listings. It is of course your right as a consumer to contact the Revdex.com, but please keep in mind our mail delivery policies and procedures if and when you choose to do so. As far as contacting the bosses, they tend to forward any subscriber communications to the Subscriber Services department.> > If you are unsatisfied with your TV Weekly delivery and not interested in Channel Guide, the best solution for all involved is to cancel your TV Weekly subscription and refund your last renewal payment in full. We hate to lose you as a subscriber, of course, but we also don't want to put you in a position where you are consistently receiving poor service.> > Best,> > [redacted]> Manager, Subscriber Services> p: ###-###-#######-###-#### ext. 137  f: ###-###-####> e: a[redacted].com> www.[redacted].com> > > -----Original Message-----> From: [redacted] [mailto:[redacted]@easilink.com]> Sent: Wednesday, March 30, 2016 6:23 PM> To: [redacted] <a[redacted].com>> Subject: Re: TV WEEKLY delivery> >       Thank you replying to my email, I have NOT received the last two weeks of TV Weekly but yet today I received the one dated April 2nd so I know that>       the magazine can be sent ON TIME.  I looked at the Channel Guide and it looks like it doesn't show a lot of the local programming instead it says>       "Local programming" which does not help when you want to know what is on TV.  I cancelled and will NOT use the "TV GUIDE" because it only shows>       prime time TV Which is telling me that they do not understand what a "TV GUIDE" is suppose to show.  And for your information I HAVE contacted>        subscriber services and it only helps sometimes and then it only helps for between five and six weeks then the problem is back again.  So I have>        resorted to  contacting the "Bosses" and also the Revdex.com hoping for a permanent resolution to this problem.> > >  > On 3/30/2016 7:07 AM, [redacted] wrote:>> Hi Ms. [redacted],>>>> This email is response to all the emails you sent to TV Weekly employees. Please note that [redacted].com is the best way to contact the TV Weekly Subscriber Services department via email. You can also contact us by phone at ###-###-#######-###-#### FREE FREE or by visiting www.tvweeklyhelp.com.>>>> Regarding your mail delivery concerns, TV Weekly is mailed at a special postage rate called 'Periodical class'. The Periodical rate is reserved for magazine publishers, which enables us to provide you with a significant subscriber discount off the cover price. We mail your magazine 8-10 days in advance of the issue date, based on geography, which is more than the 3-8 day allowance the United States Postal Service requires for on-time delivery. The 3-27-16 issue, for example, may have been mailed to you as early as 3-15-16.>>>> In addition to exceeding USPS requirements for delivery time each week, we also take the following steps to endeavor to deliver TV Weekly to you in a timely manner:>> .        We package the magazine the same way a First-Class mail piece might be packaged, in a protective white envelope.>> .        We print a deliver-by date on the outside of the envelope, to alert local postmasters to the time-sensitive nature of the magazine.>> .        We prepare and deliver TV Weekly envelopes in flat trays to the USPS, the same way First Class mail is sorted, so that our Periodical mail is sorted on the same equipment and at the same time as First Class mail.>>>> In short, we strive to provide timely delivery of TV Weekly to the best of our ability.  When TV Weekly is not delivered in a timely manner, we are happy to credit your subscription term so that you receive the full paid value of your subscription. We regret any inconvenience this late delivery problem may have caused you, and we'd be happy to explore alternate delivery options in your area, if they exist. If you subscribe to the Salt Lake Tribune or the Deseret News, we may be able to deliver TV Weekly to you that way.>>>> However, since you live so far from [redacted], it may be that a weekly mailed magazine is not the best option for you. [redacted] Media does offer a monthly publication called Channel Guide that may meet your needs better, since late delivery is a concern. Channel Guide contains similar listings to TV Weekly and prints its conversion chart on the back cover based on your zip code and cable provider. We would be happy to waive the processing fee on your TV Weekly cancellation if you choose to cancel your TV Weekly subscription and proceed in subscribing to Channel Guide.>>>> If you are interested in more information about Channel Guide, or if you have any other questions or concerns, please let us know by responding to this email directly.>>>> Best,>>>> [redacted]>> Manager, Subscriber Services>> p: ###-###-#######-###-#### ext. 137  f: ###-###-####>> e: a[redacted].com>> www.[redacted].com>> >>________________________________________>...⇄ From: [redacted] <[redacted]@easilink.com>>> Sent: Tuesday, March 29, 2016 6:38 PM>> To: [redacted]>> Subject: TV WEEKLY delivery>>>> My name is [redacted]  Cust # [redacted]  ###-###-####  [redacted] >> South  [redacted] Utah  84078>>>>        I have either gotten my magazine late or completely missed getting an issue 21 times since February 2015.>>>        I LIVE IN AN RURAL AREA AND NEED THE MAGAZINE TO BE SENT OUT EARLY SO THAT WE CAN GET IT ON TIME !!!!!!!!>>>>        I live 175 miles east of [redacted] Utah, it takes a letter three to four days to get from [redacted] to [redacted] and>>            the same amount of time to sent a letter to [redacted] from [redacted].  The post office is telling me they are NOT>>            holding any mail, that they are delivering the TV WEEKLY envelope to me WHEN THEY GET IT.>>>>        Can someone please look into this matter and take care it.>> >>            Sincerely>> >>        [redacted]>> >   CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype