Riverside Restaurant

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  I am going to try the Channel guide ( I received it yesterday and looked at it) and hope that the problem of the late delivery issues will be solved by getting one guide per month instead of a TV Weekly every week with about half not getting me on time or at all.  [redacted]

Hello [redacted],I apologize for the inconvenience, but you will not get a TV Weekly book resent for a delivery that was missed via mail USPS.  That is NOT standard operating procedure of TV Weekly.  We have no way to resend a book.  You should however, get next week on time due to the...

fact that we send TV Weekly to all Post Offices across the United State 7-9 days prior to effective date.I did add 3 weeks to your subscription for the troubles.Take care,[redacted]TV Weekly Magazinep.s. your new expiration date is 8/21/16

Hello [redacted],I apologize for the inconvenience over non delivery from the Detroit Free Press.  TV Weekly changed your subscription to mail and credited you for the full 13 weeks.  Please allow 2 weeks for the delivery to start.  You will receive 13 by mail.  Take care,[redacted]...

[redacted]TV Weekly Magazine

Hello [redacted],I see there was delivery trouble in the beginning of your term.  I added 6 weeks to your expiration date today, you now have 15 issues remaining.  I am hopeful the United States Postal Service can get it right! :-)I want to confirm with you the address we have in the system that...

you provided:[redacted], TX  77074 I am confident this will work out, have a great day!  P.S. you will NEVER get a re-delivery on a postal subscription.  We can only add weeks to your termination date. Best,Shelley PeekTV Weekly Magazine

Hello [redacted],I am sending you this response so you are aware of TV Weekly's position on missed delivery through the USPS:
TV Weekly is mailed at a special postage rate called 'Periodical class'The
Periodical rate is reserved for magazine publishers, which enables us to
provide you with a significant subscriber discount off the cover priceWe mail
your magazine 8-days in advance of the issue date, based on geography, which
is more than the 3-day allowance the United States Postal Service requires
for on-time deliveryThe [date] issue, for example, may have been mailed to
you as early as [date]
In addition to exceeding USPS requirements for delivery time each week, we
also take the following steps to endeavor to deliver TV Weekly to you in a
timely manner:
We package the magazine the same way a First-Class mail
piece might be packaged, in a protective white envelopeWe print a delivdate on the outside of the
envelope, to alert local postmasters to the time-sensitive nature of the
magazineWe prepare and deliver TV Weekly envelopes in flat
trays to the USPS, the same way First Class mail is sorted, so that our Periodical
mail is sorted on the same equipment and at the same time as First Class
mail
In short, we strive to provide timely delivery of TV Weekly to the best of
our ability. When TV Weekly is not delivered in a timely manner, we are
happy to credit your subscription term so that you receive the full paid value
of your subscriptionWe regret any inconvenience this late delivery problem
may have caused you, and we'd be happy to explore alternate delivery options in
your area, if they exist
If you have any other questions or concerns, please contact our Subscriber
Service Center at ###-###-#### or visit us at www.[redacted].com
[redacted], after checking your subscriber file I see all the missed deliveries and want to extend the offer to cancel your subscription. If indeed you would like to do so please contract me directly and I will take care of it properly for you(###-###-####)Best,[redacted]TV Weekly Magazine

Hello,Today I searched the data base for complaints on delivery issues for [redacted].  Since her subscription was changed on 2/2/16 to United States Postal Delivery there have not been any complaints lodged.  Her subscription has been extended, [redacted] has 54 weeks remaining.  I called and left her a message today to get status on timely delivery.[redacted], please contact me if delivery changes and we will cancel and refund the balance.  Thank you for your patience in this matter.Have a great day.[redacted]###-###-####Your subscriber # is [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],I apologize for the delay in delivery.  Our service specialist spoke with the GRP rep today to confirm you are active in their system as well as TV Weekly Magazine and you are.  There was confusion when addresses were changed, but we will get you on track for the 7/2/17...

magazine.  In the mean time, I added 6 weeks extension to your account.  We will get you your magazine, please hang in there with us.  :-)WE value you as a subscriber.Take care,[redacted] TV Weekly Magazine

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]