Riverview Toyota

Dear Administrator, On the 9th of July 2015, [redacted] ***z visited our dealership Upon reviewing our inventory and assessing her needs, she elected to purchase a Toyota RAVIt was Internet priced at $Mrs [redacted] took her time filling out and signing preliminary paperwork and a credit application with our staffIt was her preferred choice to use only $As her means of cash down and finance the remaining balanceShe was given options on various terms and options on cash down at that time After she completed all the document signing and accepted the disclosed terms and conditions, Mrs [redacted] was provided a thorough explanation of the features and options on her new RAVShe left the dealership happy and satisfied with her purchaseOur records show a great picture of her with our salesman during the “celebration” process of our storeThe contract was then submitted for approval and the title securing phase of the transaction took place within our accounting departmentIt should be noted that Mrs [redacted] originally inquired about our Dealership via our websiteShe put in an internet lead on the 2nd of JulyOn the 8th of July, one of our associates reached out and called her to schedule an appointment to view our inventoryShe was quick to say that she needed to purchase a car soon and asked about cash down requirements during that callOn the 11th of July, she called the salesman and asked if it was possible to “trade” her new car in for another vehicleShe claimed that she wanted to be 100% satisfied and wondered if there was anything that the dealership could do to helpWe offered to fix her issues with a “brake light” and to Detail the vehicle againShe agreed to bring it in and set an appointment for the 14th of JulyOn the 13th of July, one of our Internet Relations managers reached out to respond to a “lead” that appeared untouched in our systemIt was indeed Mrs ***’s lead and her conversation confirmed her desire to “trade” her new car in lieu of her issues with the RAV It should also be noted that Mrs [redacted] told our Finance Manager and Salesperson that she needed to trade it in to satisfy her husbandHe allegedly threatened her if she were to keep the carAs an additional foot note, Mrs [redacted] “bounced’ her initial down payment of $She was good about bringing in cash a couple days later to replace her bad check.On the 17th of July, [redacted] ***z came into the Dealership to trade her car in for a CorollaAll of our documentation clearly supports the possibility of a denial of credit for unforeseen circumstances and her signatures endorse her awareness of this factShe again left the dealership and we attempted to secure a loanNeedless to say, the second transaction was denied approval and we had no option but to give her the RAVbackMultiple incoming and outgoing calls from our data center confirm the dialogue above and our staff also concludes that she was well aware of her purchase on the 9th of JulyWe try our best to satisfy the consumer 100% of the time and take pride in being the top CSI Toyota dealership in the Phoenix MetroWe are open to assisting Mrs [redacted] in any future issues regarding her purchase and want to make every attempt to service her car during her ownership tenureThank you in advance[redacted] ***

We spoke to this Mr*** today about this issueWe have offered him a full detail on his truck and a full tank of gas for his inconvenienceWe also will take care of his next tire rotation We informed him his Toyota Care is good for two years from date of purchase but, the third year will have to be taken care of by Riverview Toyota as this was an in house negotiationWe do hope we are able to keep Mr [redacted] as a customer and earn back his trustRich S [redacted] General Manager Riverview Toyota

On May 20th I brought my Toyota Tundra pickup in for a 45,mile serviceI had bought my truck new at this facility in I was to have the oil and filter changed as well as a tire rotation, multi point inspection including brakes and a detailing that I bought as a package when I first bought the truck I was charged $for the service What I found out later that day was the following: the detailing was not done, but documented it wasThe tire rotation was not done nor the brake check and tire checkThe fluid levels were never topped offThe cabin filter was never checked I have paper worked documenting that this was all donewhen I called the service manager the first time, Robert S [redacted] , he said that tis could not be trueWhen I called the second time, he asked me if I had locking lug nuts on my wheels; which I do notHe told me he had reviewed the video tape of the service, as they video tape all services in the bays, and found that the tires wer

I appreciate the fact Riverview is trying to resolve this despite the fact their salesman, [redacted] *** and the finance manager tricked me into giving them info for a credit app under the guise of "We just need to get all of your information." I look forward to seeing this resolved as he and I have discussed by phone per his promise to remove the unrequested hard hit on my credit Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Please see attached 2nd response to Mrs, [redacted] # [redacted] Thank you in advance, [redacted] ***

I bought a new car here and in the paperwork process asked about the "loan application" the salesman was filling out since I was paying cashHe assured me it was "Just to get all of (my) information gathered" to process the other paperworkI learned after the fact that they had done a hard hit on my credit but in the little glass box they tried to sell me a loan, telling me how going into debt could make me money [redacted] was the "finance manager" on my sale and he is not to be trustedMost recently (11/4/14) I took in my car for the "free" included serviceTwo hours to rotate my tires but then came the up-sellWhile being careful not to say anything was "wrong" with my car they said because of the 15k miles, it "needed" an alignment, new air filter and tire balancing at a cost of $The tires are wearing just perfectly so no alignment or balancing neededThey also wanted $for an air filter I can get at [redacted] for $and change myself in about minutesThe invoice said they had "cleaned" the air filterWhen I got home, I took it out and found they had not cleaned it at all unless they saved all of the desert blossom petals and put them back in after they "cleaned" itI had marked my wheels and the tires had not been rotatedTo top it off, they lost my key and it took them minutes to find it so I could leaveThe "Assistant Service Manager" did not know how to start the car or move the display from trip to total milesHe did not seem to know anything about cars and had to be coached at every stepI saw several people telling him what to do as I waited for what turned out to be nothingThey don't do the included new car services, bill Toyota for them and then use it to waste the customer's time and try to up-sell

I appreciate the honest, competent, efficient service advisors employed at Riverview ToyotaPreviously, this was not the case at another Toyota dealer

I purchased/leasing two vehicles on the same date, with this both have service contracts for three yearsWhen taking first (truck) vehicle before work (7:30am) I was told that there was no record of my appointment (Oil change, Tire rotations, wash, check fluids, inspections)I told the dock receiver technician, that when I called four days before and talked to a not so enthusiastic employee to scheduleShe knew exactly what employee that was talking aboutLater when I picked up my car at (3pm) I was told that the employee was releasedI noticed right off that the car was dirty, but I did not say anything due to time I did not want to turn this appointment into a hour appointmentWhen I got home with this truck back to my house I opened the hood and noticed Anti-freeze low, I never really looked under the hood due to both cars being new “0” miles on the odometersSo with this I knew that there could be very high chance they did not even change the oil filter (Cost cutting) just

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had the opportunity to collaborate with this Toyota dealer twice with the intended purchase of a Ravand a Corolla My first complaint is regarding the Ravas it was the first vehicle I attempted to purchase through financial assistanceI also gave $USD in cash as part of the down payment and they neglected to give me a receipt as proof of payment due to closing time I also did not like the customer service as the sales associate, who went by James, failed to show me vehicles I was interested as he stated to believing I did not qualify for new models The entire evening I was accompanied by a friend that is more than willing to testify the events of the night Her name is *** *** *** and I can provide her contact information if requestedThat night I paid the $500, qualified for a loan, and took the Rav I called the following day asking if I could exchange the vehicle as I was not content with the vehicle and the sales associate stated that he would need to speak to his manager to see if this was an option Afterwards, I received a call from the associate and he stated that the manager wanted me to wait three days before I could return/exchange the vehicle They failed to mention that the three day grace period of returning/exchanging vehicles would be over by the time the manager wanted me to return the vehicle to the dealer (of which I learned just recently) I waited the three days and spoke to a different Toyota sales associate named *** who began showing me newer Toyota car models that I could potentially obtain by exchanging the Rav *** used text messages to contact me and to show me the vehicles *** mentioned that by returning the Rav4, I could potentially obtain a preowned vehicle for a lower price and a lower monthly plan After returning to the dealer, *** *** from the financial team stated that I would need to obtain a newer model, hence the Corolla, in order to qualify for a monthly plan that fit my budget Then Mr***l and I discussed and agreed that six year plan would work best Mr***l then cancelled the Ravcontract and had me sign to surrender the vehicle that same night in order to initiate the Corolla contract Mr***l also requested that I complement the rolled over $downpayment from the Ravwith another $of which I paid with my credit card I have a bank statement to show that I paid these $towards the corolla down payment to have a total down payment of $ I took the vehicle home that night and reviewed the documents at home that same night I noticed that the documents stated that the corolla payment plan would be for seven instead of the agreed six years The next day I went and returned the vehicle and had Mr***l cancel the corolla contract and surrendered the vehicleAfter leaving the Toyota dealer, I walked to a Nissan dealer and applied for a vehicle using my same credit Nissan assured me that my credit was clean and was not being used Toyota I was able to make a deal with Nissan and took a vehicle homeThe next few days, I received notices from Toyota financial services by mail stating that I did not qualify for any financing with ToyotaKeep in mind they had cleared me the same day of the Ravand the corollaOn aug morning, I noticed the same Ravwas parked in front of my house right off the driveway along the sidewalk I found the keys in an envelope in my mailbox with my phone number written on it and Toyota dealer logo on the upper left cornerI was not made aware this would be parked here prior to that morning I live in front of an elementary where buses and cars use the street It is a hazard to have the vehicle there but I refuse to move it because I am not the owner as I surrendered the vehicle The Toyota dealer does not want to take responsibility of the Ravand I have attempted to contact Mr***l to verify why this vehicle is by my home if we had mutually closed the contract and to have someone pick up the vehicle and he refuses to speak to meI was able to speak to a different financial representative from that same Toyota dealer and they stated that it is off their hands I refuse to pay for the Ravand refuse to take responsibility if something occurs to the Ravdue to its parking placementIf Revdex.com and Toyota gives me the opportunity to sit down with me and Mr***l, I would gladly clarify my side of the story as I have absolutely nothing to hide I hope Toyota and Mr***l have the common courtesy to do the same
Regards,
Lucila ***

The night before my truck battery failedThe next morning I decided to take the battery back to the dealership where I purchased the truck to see if there was any proration left on the batteryUpon pulling into Berge Toyota at Mesa Riverview I was talking on the phone with one of my employeesI made the first left towards the back of the buildingI noticed some bay doors back there and "assumed" the service entrance was around thereHalf way down I realized it was not located there and turned aroundI was still speaking with my employee about end of day actions and failed to see the service entrance at that pointpassed right by itI proceeded to the other side of the building and made a left to the back sideI stop my vehicle behind the building looking at mechanics working in baysI was wrapping up my phone conversation when a new Tundra slammed on its breaks in front of meThis shocked me so I attempted to drive around itAt that moment a gentlemen stepped out of the driver side and started approaching my vehicleI rolled down my window and that is when he started to bombard me with the "F" wordI asked him if he was ok and that he needed to calm down before I call the copsHe told me to get off his propertyI pulled around front and parked, I proceeded to call the dealership to have a manager come outsideThe same man approached my vehicle again and continued calling me a F-Ing it and that I needed to leaveI informed him that I was on the phone with Dan the sales manager and he will be outHe told me Dan works for him and he was going to kick me out as wellAt that moment he pulled out his drivers license and shoved it in my face and asked me what name is on it? I read clear as day - Brent B! This upset me and I attempted to get out of my vehicle so I could show him the battery in my trunkHe attempted to place his body against my door prohibiting me from exiting my vehicleI shoved the door open and opened my trunkI informed him that I bought my Tacoma from this property and he again called me an F-Ing rdhe said "you don't buy vehicles from properties you buy it from dealerships" I was flabbergastedI threw back "nice customer service, now I know why your lot is empty of customers" I drove off the property and parked on the streetThat is when Dan the sales manager approached me and asked if I was okI told him no that Brent got me all worked up and that level of disrespect and unprofessionalism does not belong in retail work! Dan explained that they have been having theft issues in the back lot and they are sensitiveI told him they need to block off access and he responded withcustomers still need to access the back lot! Shaking my head!
I would expect the CEO of a company to be more calm and collected, and ask the questions before diving into filth and degenerating, even discriminatory forms of communication! Our communication skills reflect our intelligence level

Dear Sir or Madam:
We are responding to the complaint filed by *** *** received June 18th
We have spoke to *** *** on numerous o***sions regarding her issues and we have tried to explain in detail as well as accommodate her requests to resolve any problem
she may have(See enclosed correspondence between Riverview Toyota and *** ***)
On 04//24/*** came in to Riverview Toyota to purchase a non certified Toyota Yaris which was posted on our website as well as stickered on the car at $14,(we have enclosed a copy of a picture of the Yaris that was posted on our website clearly showing the car priced at $14,994)
The warranty was cancelled on behalf of ***'s request on 5/and a $2,check was sent to *** *** *** *** (Please see enclosed request from *** as well as a copy of the check that was sent)
*** requested copies of the Buyers Guide and a *** showing no accidents from *** *** our GSM, he informed *** that she could pick them up at our receptionist standWe have mailed them to her certifiedThe Buyers guide as well as the *** were presented to *** at the time of purchase and she signed each one respectively(Please see enclosed)
Her trade in was valued at $6,based upon Blue book, Auction and knowledge of our own merchandise as well as the trade in condition and *** report at time of saleThe Highlander that *** traded in showed a Bad *** with two accidents which negatively affected the value of the trade as well as a damaged bumper at time of trade inTo honor our mailer, that states we will give a customer "Up to $1,000" in trade value, we gave *** the full $1,and gave her $7,trade allowance for her trade in (see enclosed Trade Voucher, our internal deal screen, which shows $7,trade allowance and $6,Actual Cash Value with a payoff of $4,and applying the difference to the principal balance of $2,and a copy of her *** showing the two accidents.)
Side note: We did keep the mailer we sent *** as we do from every customer who comes inWe do it for audit purposes as we give out prizes with every mailer (see the enclosed actual mailer *** brought in and received her prizes based upon a scratcher)
As with many of our valued customers, situations in peoples' lives arise that affects them and their credit scoresWe did send ***'s signed credit application to other banks in hopes of getting her a better interest rate so she may realize the savings in her monthly paymentsUnfortunately based upon her Fico score we were not successful in this attemptAlthough we were able to secure her financing through Toyota Motor Credit at the rate she signed for
We have tried to defuse this situation and help ***, yet we have become concerned by the email *** sent to the dealership on 4/that stated, and I quote I am going to ask (one time only) that you have a check drawn up for $3,or draw new documents with the total sales price of $13,Please don't make this worse than it isWith that done, I will walk and not utter another wordFight me and you will lose your reputation for being an honest Christian man in the Sales Business(See enclosed copy of email as well as other quotes *** has sent to the dealership)
In closing we understand buying a car can be scary and stressful and we would like to apologize to *** *** for any confusion that may have arisen as we have tried to give her any and all information she has requested, please let us know if any other supporting documentation is needed
Sincerely,
*** ***
General Manger
Riverview Toyota

On April 11th, 2016, I took my vehicle in for a standard oil change and tire rotationI had 75,miles on my vehicle so they recommended a 75,mile service/check upI reluctantly agreed to the high price of $286.13, but believed my vehicle needed the items checked because my family and I were planning a long road tripThey checked my brakes and noted that everything was good: that I'd probably need new brakes after milesOn April 12th, the next day, my spouse, infant child, and I departed for Las Vegas, NV for the night, our final destination Reno, the following dayAs we entered into Las Vegas, coming down a hill at mph, I almost rear-ended another vehicleI noticed that there was a problem with the brakesWhen I tried to slow down, I was terrified because the brakes had completely failedI eventually slowed down using the emergency brakeI drove to our destination hotel at a slow pace, using the emergency brakeWhen we stopped in the hotel parking lot, I examin

I recently bought a Tacoma truck from Riverview Toyota, I love the truck, but I have to say it was the worst experience of buying a car I've ever hadI'm a senior citizen so I am on a fixed income,I was told I could get my own financing if I wanted to,and I did want to it was a lower interest rate and lower monthly payment tooThe finance manager Tracy Brown,also added several "options" on to the contract that I didn't ask for such as Gap insurance and tire and rim insurance totally unnecessary if you ask me!! We were told in order to take the truck with us that night we had to put money down and sign the finance papers that night, but we had days to get our own financingCome to find out that was not true and they reregistered the car in our name and bought the plates that night,and our financial institution said it would take months for the truck to clear the DMV so we could refinance the truck at a lower rate.So now we are stuck with a higher interest rate and a higher monthly payment because we trusted Riverview Toyota,(BAD IDEA !!)

I have reason to believe that the dealership were I purchased my car, is what they call a “Lemon Car”, as to since the beginning of the purchase I have had to take it to services, once in a tow truck, with the terrible warranty and have been lied to multiple timesI am growing desperate for my issue to be resolved and looking for help everywhere since the dealership does not wish to cooperate with my requests of simply solving my issue, which I would believe that they should, that being a “certified” vehicleI would like some compensation as to because of their terrible judgement, this vehicle has been nothing but problems and nearly made me loose my job as it is my wife’s and I only way of transportation at the momentI would like my trade in back and a refund in full

They are the best, 5star

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for your responses to my Complaint Letter to the Revdex.com and the *** *** *** of Arizona
I have read your letter numerous times in an attempt to determine why I am so perplexed by the content
I finally put my finger on it
No one at The Berge Group / Riverview Toyota is willing to step up to the plate and take any kind of responsibility for this tragedyI made a mistake going to the dealership, a mistake I own, and will pay for over the next years My take, from the first time I contacted Riverview (AFTER THE DATE OF supposed SALE ) was a dealership with an overall sense of arrogance, making self-righteous statements with a condescending attitudeThis posture was noticed throughout the dealership, regardless of position or title It's this obvious and unattractive demeanor that surprised me based on the many negative customer reviews over “questionable” sales practices and tactics that I have read Most reviews, surprisingly, I found on Riverview Toyota's own website and the website of the Revdex.comAlong with the current “F” rating that Riverview Toyota presently holds with the Revdex.com and the negative rating given by Consumer Complaint Agency, I would have expected a mindset and approach of staff to be on the opposite side of the spectrum displaying honest transparency, a straightforward approach to customer appreciation, and an obvious, yet humble and unspoken, display of integrity throughout
The Consumer Complaint Agency has released the following statement regarding Riverview Toyota:
***”Aug.2, Case #*** Successfully ArchivedThe party/organization has been officially censured by the *** and a negative designation has been filed in permanent *** recordsWe regret that a more favorable outcome could not be reached, but be aware that your complaint will remain on record and will serve as a stem warning to others to avoid all dealings with the party in questionA resolution can still very likely be achieved, but the organization will retain its negative designation due to a lack of a more timely response.”
To formally address the case in question (*** *** vs Riverview Toyota), to provide a rebuttal to your Official Response and to the Original Complaint, I offer the following statements which have * not been addressed by Riverview Representatives and have consistently been stated, both verbally and in written format, without waiver, since April 26, 2014:
• I was not provided an opportunity to review the BINDING SALES DOCUMENTS, at the dealership! I was DENIED THE RIGHT to REVIEW, APPROVE, REJECT or NEGOTIATE the terms of the contract, i.e.; interest rate, PRICE, term of the loan, service contracts ($in non-authorized fees added), etcAfter I had left the dealership, I was SHOCKED when I was told that 'I would find all the SIGNED sales documents in the glove box.’ Why?
• I question the truthfulness of my original signature on certain binding documents, and the reluctance to allow me to view the original documents
• I question the practice of adding fees/services to a contract without authorization and using a digital signature to approve a contract, whose terms were never disclosed, nor authorized
• After requesting via email (attached) a copy of the *** *** *** several times since the date of supposed sale, I question the practice of receiving a *** History Report, & Buyer’s Guide weeks after the sale date, & especially A *** REPORT that reveals specific negative information regarding the prior and only owner, a RENTAL AGENCY So the 39,odometer reading weren’t necessarily miles driven by someone who CARED much ABOUT THE LIFE EXPECTANCY of the VEHICLE LIKE THEY MIGHT if it were their ownI think that’s a fair assumption THIS CHANGES THE ENTIRE TRANSACTION The purpose of such disclosure (as was stated by you regarding the accidents on the trade-in) is to have this information in order to make a reasoned and informed decision regarding a vehicle purchaseYour failure to disclose such information to a potential purchaser, i.eme, HAS HAD A MAJOR IMPACT on my psyche and it validates what I already knew regarding practices of Riverview ToyotaMoreover, it has definitely confirmed my decision regarding this purchase, especially at your over-inflated price of $15,Without saying, this fact also GREATLY affects the resale value of this vehicle then, now and anytime in the futu reThis is exactly the purpose of laws pertaining to full disclosure PRIOR to contract or terms authorization
• Further, I challenge your statement in your “Response” to the Revdex.com, in part: #where you state “*** requested copies of the Buyers Guide and a *** showing no accidents from *** ***, our GSM, he informed *** that she could pick them up at our receptionist standWe have mailed them to her certifiedThe Buyer’s Guide, as well as the *** were presented to *** at the time of purchase and she signed each one respectively(Please see enclosed) Such conversation never occurred
• Although I have copies of each document with a questionable signature, the documents were not “enclosed” as stated, for the Revdex.com and *** *** *** reviewI will forward each of them with this rebuttalMy request is to review the originals, which would have original signaturesThat is the only acceptable solution
• The statement made...'that I provided the sales person, *** ***, with the figure of $when questioned about the amount of monthly rent I pay...' is 100% inaccurate I know and will swear in court - against his wordI provided a figure, as well as legal documentation to verify, that my only monthly income is Social Security Disability of $2060, and my monthly apartment payment $ I first questioned this when I received TEN DENIAL LETTERS FROM AUTO LENDERS over the next week, following the saleStrange because I quickly received a loan approval from Toyota's dealership partner, Toyota Financial Corporation, while at the dealership on 4-24- It shouldn't take a genius, but being in Residential Lending for years, I knew something was wrong The result: After calling several of the lenders who denied my credit, I found that those companies were provided an application stating I pay $in monthly rent and Toyota Financial (as well as the copy of the credit application provided to me by *** ***, Corporate Operations Liaison) stating that I pay $in monthly rent This has been referred to as fraud
*** I am requesting to review the original Credit Application This should eliminate further misunderstanding as to who has committed credit fraud
• You state in your letter that I approved the interest rate of 14.25%- I will review the original document that is in your file stating I approved of this rate I am not in possession of a copy of this document which I never signed since I would remember approving an interest rate of 14.25% which I did not knowingly and voluntarily due prior to the purchase of the vehicle
• You pointed out the accidents I experienced in the Highlander that I drove to the dealership, as if I didn't disclose It was the same accident that happened times, the front bumper I offered an invoice for the first repair and an estimate for the 2nd repair of $2,I had been offered $from a competing Toyota dealer up north, but who cares now, right? Thank you anyway for my "Bad ***" but this shouldn't had been a surprise to anyone
• ***I need to see the *** and Auction referenced figures, and I'm not referring to the figures that were used to input numbers on "internal deal screen" I don't believe you would guess on a figure as important as thisI approved the payoff, but not the travalueI own the error on the $discount coupon, and thank you for the $Target gift card I was not reading the entire sentence
• I need the Finance Office Manager to provide an acceptable explanation with evidence to show where I have signed (a document other than the Contract) approving the terms of this purchase or this purchase is Null and VoidAgain, this request has fallen on deaf ears and no response has been given to dateIn my case, I was told to sign the Digital pad providing a Digital Signature PRIOR TO terms of Contract being disclosed/approved by me, P*** Unbeknownst to the buyer, me, your Finance Office Manager entered the digisig wherever necessary on the closing forms Your dealership then simply provided the digitally signed contract and some of the other forms to me and thus refused me, the customer, the lawful right to reject, or negotiate new terms
• OUTSIDE OF accommodating my request to cancel the $2,Vehicle Service Contract Application, within days of sale date, which I did not authorize be included in the sale, OUTSIDE OF Mr***'s offer of $12,to buy back the vehicle if, in addition to the vehicle, I provide him a cashier's check for $Refresh my memoryDidn’t I just pay $7,hours prior? Are these the accommodations to which you are referring?
The following are comments on the remarks made in your letter regarding my e-mail to Will ***, which was sent to *** following a phone call with him, which was days after I was at the dealership:
Using topics such as "my walk with the Lord" and offers of his assistance to “hook me up with a lady friend of his to attend a bible study at his church on Wednesday in the coming week....” proved to be in astonishingly bad taste for a professional sales personIt was part of sick sales tactics and I fell for it thinking he was being genuine and concerned for my spiritual conditionI feel complete humiliation for believing words that I know now were only a simple part of his pitchThe real fox, however, was revelws to him over the phone, my concerns regarding this purchase It is actually to *** *** you may want to point your finger, as it was HIS WORDS and HIS ATTITUDE that following day that set a fire of fury in my gut and all I could think and cry was HOW DARE YOU USE GOD AS A FISHING POLE HOW DARE youMy fury has not diminishedYour employee used Jesus Christ to sell a carI have warned those seeking to buy a car to know who it is that is selling the carI should have walked when I told *** I was tired and needed to get homeI will always regret that decisionApril 24, will forever stick in my mind
Since April 26, 2014, I have been encouraged by various local groups, as well as Toyota Motor Sales & Toyota Financial, to make attempts to work out this unfortunate situation directly with the dealership This has not been successful and feel it is time to get another layer of arbitration involvedI have been making attempts to get answers, from the dealership, yet I continue to get vague responses, similar to those you provided to the Revdex.com and Attorney General's office, which was, and I quote from paragraph two of your letter: "We have spoken to *** *** on numerous occasions regarding her issues and we have tried to explain in detail as well as accommodate her requests to resolve any problem she may have(See enclosed correspondence between Riverview Toyota and *** ***).”
My situation as of 8-30-Due to the many fraudulent credit applications sent from the Finance Manager at Riverview on April 24, 2014, I have had a drop of 50-points in an already wounded FICO score, resulting in a score less than I brought up my previous credit history with *** *** as soon as he brought up the word FINANCINGHence no new financing available to me anytime in the near I have a vehicle that just blew a tire and the transmission has become worrisome, even with 39,milesThis can be attributed to the Rental Agency's inappropriate driving and apparent lack of proper maintenance of the car I have put less than miles on this vehicleBased on ***, the resale value has been severely affectedAs you are aware I am on disability and need immediate transportation to doctors’ appointmentsHaving had to cancel many in the past is putting a strain on my recovery leaving me unable to search for employmentI have been requesting assistance to resolve this matter for more than four (4) months and it needs to be resolved nowI do not want this damaged vehicleI no longer feel safe driving this vehicle and have no f inancial ability to make necessary repairs myself
HOW CAN your sales associates, your Finance Manager, your General Sales Manager and now your General Manager choose to ignore their role in causing intense financial hardship to a person that walked into y our place of business for advice on options available? You have ignored your responsibility in putting people in safe vehicles, into vehicles that are better financially suited for them, then refuse, REFUSE to own up to shady sales techniques and tactics which cause unnecessary hardships to consumers for months after the fact using condescending tones, patronizing words, and lofty attitudes meant to intimidate? Many consumers have taken their complaints with Riverside to this point and quit....cannot con tinue to fight....You will find I am different
MY REQUEST: I have been requesting an appointment with *** *** for several weeks now and have not heard backI am requesting that I may meet with you My initial agenda is simply to review the original documents in the credit fileIt is only after then that additional requests can be madeBased on the findings, I may have additional requests
I would like to discuss the details of having a Mediator involvement I am seeking counsel on this topic as it may be too late for mediation to be successfulI look forward to hearing from you soonMy phone # is ***-***-*** and email is ***
Regards,
*** ***

On May 20th I brought my Toyota Tundra pickup in for a 45,mile serviceI had bought my truck new at this facility in I was to have the oil and filter changed as well as a tire rotation, multi point inspection including brakes and a detailing that I bought as a package when I first bought the truck
I was charged $for the service
What I found out later that day was the following: the detailing was not done, but documented it wasThe tire rotation was not done nor the brake check and tire checkThe fluid levels were never topped offThe cabin filter was never checked
I have paper worked documenting that this was all donewhen I called the service manager the first time, Robert S***, he said that tis could not be trueWhen I called the second time, he asked me if I had locking lug nuts on my wheels; which I do notHe told me he had reviewed the video tape of the service, as they video tape all services in the bays, and found that the tires wer

We spoke to this customer and they will be coming in on 11/to pick up a new keyThis will ba done as a good will as this key is not covered under warrantyWe are offering this as a way to keep our customer happy.Thank you,*** ***General Manager

Very unprofessional establishmentI owe around $22,on a car that is worth around $15,because I rolled negative equity from a car I got the year beforeIt was my fault for not expecting them to try and put me in to a new carI asked over email if it were possible for me to give them the $15,car and another used car that I own and get in to a cheaper car to get my loan amount lowered and get rid of some of the negative equityI was told many times that this was possibleI came in and sat down there for hours while they “tried” to do what they told me was possibleThey tried to put me in to a Corolla with a $dollar payment and a down payment of $2,They did not try to help me at allI wasted my timeThe General Sales manager was supposed to call me a week ago and I have heard nothingI have tried contacting Toyota to have him call me multiple times and still nothingI received a call from the used car manager who was very rude and unhelpful telling me that the GSM would call me at his convenienceI would never recommend that anyone get a car from hereThey are trying to take advantage of people who don’t know any better

The experience was completely comfortableThey were clear with offers to contact any one with questions about the vehicle All the people involved provided consistent information and were open to questions Riverview Toyota has a team that is friendly and very easy to deal withAt all times details were explainedAt the end of the purchasing process the feeling was one of complete satisfaction