Riverview Toyota

Dear Administrator, On the 9th of July 2015, *** ***z visited our dealership Upon reviewing our inventory and assessing her needs, she elected to purchase a Toyota RAVIt was Internet priced at $Mrs *** took her time filling out and signing preliminary paperwork and a
credit application with our staffIt was her preferred choice to use only $As her means of cash down and finance the remaining balanceShe was given options on various terms and options on cash down at that time After she completed all the document signing and accepted the disclosed terms and conditions, Mrs*** was provided a thorough explanation of the features and options on her new RAVShe left the dealership happy and satisfied with her purchaseOur records show a great picture of her with our salesman during the “celebration” process of our storeThe contract was then submitted for approval and the title securing phase of the transaction took place within our accounting department. It should be noted that Mrs *** originally inquired about our Dealership via our websiteShe put in an internet lead on the 2nd of JulyOn the 8th of July, one of our associates reached out and called her to schedule an appointment to view our inventoryShe was quick to say that she needed to purchase a car soon and asked about cash down requirements during that callOn the 11th of July, she called the salesman and asked if it was possible to “trade” her new car in for another vehicleShe claimed that she wanted to be 100% satisfied and wondered if there was anything that the dealership could do to helpWe offered to fix her issues with a “brake light” and to Detail the vehicle againShe agreed to bring it in and set an appointment for the 14th of JulyOn the 13th of July, one of our Internet Relations managers reached out to respond to a “lead” that appeared untouched in our systemIt was indeed Mrs ***’s lead and her conversation confirmed her desire to “trade” her new car in lieu of her issues with the RAV It should also be noted that Mrs*** told our Finance Manager and Salesperson that she needed to trade it in to satisfy her husbandHe allegedly threatened her if she were to keep the carAs an additional foot note, Mrs *** “bounced’ her initial down payment of $She was good about bringing in cash a couple days later to replace her bad check.On the 17th of July, *** ***z came into the Dealership to trade her car in for a CorollaAll of our documentation clearly supports the possibility of a denial of credit for unforeseen circumstances and her signatures endorse her awareness of this factShe again left the dealership and we attempted to secure a loanNeedless to say, the second transaction was denied approval and we had no option but to give her the RAVback. Multiple incoming and outgoing calls from our data center confirm the dialogue above and our staff also concludes that she was well aware of her purchase on the 9th of JulyWe try our best to satisfy the consumer 100% of the time and take pride in being the top CSI Toyota dealership in the Phoenix MetroWe are open to assisting Mrs *** in any future issues regarding her purchase and want to make every attempt to service her car during her ownership tenure.Thank you in advance.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had the opportunity to collaborate with this Toyota dealer twice with the intended purchase of a Ravand a Corolla My first complaint is regarding the Ravas it was the first vehicle I attempted to purchase through financial assistanceI also gave $USD in cash as part of the down payment and they neglected to give me a receipt as proof of payment due to closing time I also did not like the customer service as the sales associate, who went by James, failed to show me vehicles I was interested as he stated to believing I did not qualify for new models The entire evening I was accompanied by a friend that is more than willing to testify the events of the night Her name is *** *** *** and I can provide her contact information if requestedThat night I paid the $500, qualified for a loan, and took the Rav I called the following day asking if I could exchange the vehicle as I was not content with the vehicle and the sales associate stated that he would need to speak to his manager to see if this was an option Afterwards, I received a call from the associate and he stated that the manager wanted me to wait three days before I could return/exchange the vehicle They failed to mention that the three day grace period of returning/exchanging vehicles would be over by the time the manager wanted me to return the vehicle to the dealer (of which I learned just recently) I waited the three days and spoke to a different Toyota sales associate named *** who began showing me newer Toyota car models that I could potentially obtain by exchanging the Rav *** used text messages to contact me and to show me the vehicles *** mentioned that by returning the Rav4, I could potentially obtain a preowned vehicle for a lower price and a lower monthly plan After returning to the dealer, *** *** from the financial team stated that I would need to obtain a newer model, hence the Corolla, in order to qualify for a monthly plan that fit my budget Then Mr***l and I discussed and agreed that six year plan would work best Mr***l then cancelled the Ravcontract and had me sign to surrender the vehicle that same night in order to initiate the Corolla contract Mr***l also requested that I complement the rolled over $downpayment from the Ravwith another $of which I paid with my credit card I have a bank statement to show that I paid these $towards the corolla down payment to have a total down payment of $ I took the vehicle home that night and reviewed the documents at home that same night I noticed that the documents stated that the corolla payment plan would be for seven instead of the agreed six years The next day I went and returned the vehicle and had Mr***l cancel the corolla contract and surrendered the vehicle.After leaving the Toyota dealer, I walked to a Nissan dealer and applied for a vehicle using my same credit Nissan assured me that my credit was clean and was not being used Toyota I was able to make a deal with Nissan and took a vehicle home.The next few days, I received notices from Toyota financial services by mail stating that I did not qualify for any financing with ToyotaKeep in mind they had cleared me the same day of the Ravand the corolla.On aug morning, I noticed the same Ravwas parked in front of my house right off the driveway along the sidewalk I found the keys in an envelope in my mailbox with my phone number written on it and Toyota dealer logo on the upper left cornerI was not made aware this would be parked here prior to that morning I live in front of an elementary where buses and cars use the street It is a hazard to have the vehicle there but I refuse to move it because I am not the owner as I surrendered the vehicle The Toyota dealer does not want to take responsibility of the Ravand I have attempted to contact Mr***l to verify why this vehicle is by my home if we had mutually closed the contract and to have someone pick up the vehicle and he refuses to speak to meI was able to speak to a different financial representative from that same Toyota dealer and they stated that it is off their hands I refuse to pay for the Ravand refuse to take responsibility if something occurs to the Ravdue to its parking placement.If Revdex.com and Toyota gives me the opportunity to sit down with me and Mr***l, I would gladly clarify my side of the story as I have absolutely nothing to hide I hope Toyota and Mr***l have the common courtesy to do the same
Regards,
Lucila ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
The intent of this complaint was to inform management, not to receive free services.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have personally spoke to [redacted] on this issue. I informed him we had a signed credit app in his file, that he signed for us to run his credit. I also informed him I will work with the Credit reporting agencys to take off the inquiry. I have calls in and waiting for a response on how to have...

the inquiry removed. I will stay in contact with [redacted] until this issue is resolved.[redacted]General ManagerRiverview Toyota

I bought a new car here and in the paperwork process asked about the "loan application" the salesman was filling out since I was paying cash. He assured me it was "Just to get all of (my) information gathered" to process the other paperwork. I learned after the fact that they had done a hard hit on my credit but in the little glass box they tried to sell me a loan, telling me how going into debt could make me money. [redacted] was the "finance manager" on my sale and he is not to be trusted.
Most recently (11/4/14) I took in my car for the "free" included service. Two hours to rotate my tires but then came the up-sell. While being careful not to say anything was "wrong" with my car they said because of the 15k miles, it "needed" an alignment, new air filter and tire balancing at a cost of $235. The tires are wearing just perfectly so no alignment or balancing needed. They also wanted $60 for an air filter I can get at [redacted] for $10 and change myself in about 3 minutes. The invoice said they had "cleaned" the air filter. When I got home, I took it out and found they had not cleaned it at all unless they saved all of the desert blossom petals and put them back in after they "cleaned" it. I had marked my wheels and the tires had not been rotated. To top it off, they lost my key and it took them 15 minutes to find it so I could leave. The "Assistant Service Manager" did not know how to start the car or move the display from trip to total miles. He did not seem to know anything about cars and had to be coached at every step. I saw several people telling him what to do as I waited for what turned out to be nothing. They don't do the included new car services, bill Toyota for them and then use it to waste the customer's time and try to up-sell.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:The intent of this complaint was to inform management, not to receive free services.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I appreciate the fact Riverview is trying to resolve this despite the fact their salesman, [redacted] and the finance manager tricked me into giving them info for a credit app under the guise of "We just need to get all of your information." I look forward to seeing this resolved as he and I have discussed by phone per his promise to remove the unrequested hard hit on my credit. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

We spoke to this Mr. [redacted] today about this issue. We have offered him a full detail on his truck and a full tank of gas for his inconvenience. We also will take care of his next tire rotation.
We informed him his Toyota Care is good for two years from date of purchase...

but, the third year will have to be taken care of by Riverview Toyota as this was an in house negotiation.
We do hope we are able to keep Mr. [redacted] as a customer and earn back his trust.
Rich S[redacted]
General Manager
Riverview Toyota

We spoke to this Mr. [redacted] today about this issue. We have offered him a full detail on his truck and a full tank of gas for his inconvenience. We also will take care of his next tire rotation. We informed him his Toyota Care is good for two years from date of purchase but, the third year...

will have to be taken care of by Riverview Toyota as this was an in house negotiation.We do hope we are able to keep Mr. [redacted] as a customer and earn back his trust.Rich S[redacted]General Manager Riverview Toyota

Dear Administrator, On the 9th of July 2015, [redacted]z visited our dealership.  Upon reviewing our inventory and assessing her needs, she elected to purchase a 2011 Toyota RAV4. It was Internet priced at $16994. Mrs [redacted] took her time filling out and signing preliminary paperwork...

and a credit application with our staff. It was her preferred choice to use only $500. As her means of cash down and finance the remaining balance. She was given options on various terms and options on cash down at that time.  After she completed all the document signing and accepted the disclosed terms and conditions, Mrs. [redacted] was provided a thorough explanation of the features and options on her new RAV4. She left the dealership  happy and satisfied with her purchase. Our records show a great picture of her with our salesman during the “celebration” process of our store. The contract was then submitted for approval and the title securing phase of the transaction took place within our accounting department. It should be noted that Mrs [redacted] originally inquired about our Dealership via our website. She put in an internet lead on the 2nd of July. On the 8th of July, one of our associates reached out and called her to schedule an appointment to view our inventory. She was quick to say that she needed to purchase a car soon and asked about cash down requirements during that call. On the 11th of July, she called the salesman and asked if it was possible to “trade” her new car in for another vehicle. She claimed that she wanted to be 100% satisfied and wondered if there was anything that the dealership could do to help. We offered to fix her issues with a “brake light” and to Detail the vehicle again. She agreed to bring it in and set an appointment for the 14th of July. On the 13th of July, one of our Internet Relations managers reached out to respond to a “lead” that appeared untouched in our system. It was indeed Mrs [redacted]’s lead and her conversation confirmed her desire to “trade” her new car in lieu of her issues with the RAV4.  It should also be noted that Mrs. [redacted] told our Finance Manager and Salesperson that she needed to trade it in to satisfy her husband. He allegedly threatened her if she were to keep the car. As an additional foot note, Mrs [redacted] “bounced’ her initial down payment of $500. She was good about bringing in cash a couple days later to replace her bad check.On the 17th of July, [redacted]z came into the Dealership to trade her car in for a 2015 Corolla. All of our documentation clearly supports the possibility of a denial of credit for unforeseen circumstances and her signatures endorse her awareness of this fact. She again left the dealership and we attempted to secure a loan. Needless to say, the second transaction was denied approval and we had no option but to give her the RAV4 back. Multiple incoming and outgoing calls from our data center confirm the dialogue above and our staff also concludes that she was well aware of her purchase on the 9th of July. We try our best to satisfy the consumer 100% of the time and take pride in being the top CSI Toyota dealership in the Phoenix Metro. We are open to assisting Mrs [redacted] in any future issues regarding her purchase and want to make every attempt to service her car during her ownership tenure.
Thank you in advance.[redacted]

Please see attached 2nd response to Mrs, [redacted] #[redacted]Thank you in advance,[redacted]

I appreciate the honest, competent, efficient service advisors employed at Riverview Toyota. Previously, this was not the case at another Toyota dealer.

I bought a new car here and in the paperwork process asked about the "loan application" the salesman was filling out since I was paying cash. He assured me it was "Just to get all of (my) information gathered" to process the other paperwork. I learned after the fact that they had done a hard hit on my credit but in the little glass box they tried to sell me a loan, telling me how going into debt could make me money. [redacted] was the "finance manager" on my sale and he is not to be trusted.
Most recently (11/4/14) I took in my car for the "free" included service. Two hours to rotate my tires but then came the up-sell. While being careful not to say anything was "wrong" with my car they said because of the 15k miles, it "needed" an alignment, new air filter and tire balancing at a cost of $235. The tires are wearing just perfectly so no alignment or balancing needed. They also wanted $60 for an air filter I can get at [redacted] for $10 and change myself in about 3 minutes. The invoice said they had "cleaned" the air filter. When I got home, I took it out and found they had not cleaned it at all unless they saved all of the desert blossom petals and put them back in after they "cleaned" it. I had marked my wheels and the tires had not been rotated. To top it off, they lost my key and it took them 15 minutes to find it so I could leave. The "Assistant Service Manager" did not know how to start the car or move the display from trip to total miles. He did not seem to know anything about cars and had to be coached at every step. I saw several people telling him what to do as I waited for what turned out to be nothing. They don't do the included new car services, bill Toyota for them and then use it to waste the customer's time and try to up-sell.

I appreciate the fact Riverview is trying to resolve this despite the fact their salesman, [redacted] and the finance manager tricked me into giving them info for a credit app under the guise of "We just need to get all of your information." I look forward to seeing this resolved as he and I have discussed by phone per his promise to remove the unrequested hard hit on my credit. 

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had the opportunity to collaborate with this Toyota dealer twice with the intended purchase of a 2011 Rav4 and a 2015 Corolla.  My first complaint is regarding the Rav4 as it was the first vehicle I attempted to purchase through financial assistance. I also gave $500 USD in cash as part of the down payment and they neglected to give me a receipt as proof of payment due to closing time.  I also did not like the customer service as the sales associate, who went by James, failed to show me vehicles I was interested as he stated to believing I did not qualify for new models.  The entire evening I was accompanied by a friend that is more than willing to testify the events of the night.  Her name is [redacted] and I can provide her contact information  if requested. That night I paid the $500, qualified for a loan, and took the Rav4.  I called the following day asking if I could exchange the vehicle as I was not content with the vehicle and the sales associate stated that he would need to speak to his manager to see if this was an option.  Afterwards, I received a call from the associate and he stated that the manager wanted me to wait three days before I could return/exchange the vehicle.  They failed to mention that the three day grace period of returning/exchanging vehicles would be over by the time the manager wanted me to return the vehicle to the dealer (of which I learned just recently).  I waited the three days and spoke to a different Toyota sales associate named [redacted] who began showing me newer Toyota car models that I could potentially obtain by exchanging the Rav4.  [redacted] used text messages to contact me and to show me the vehicles.  [redacted] mentioned that by returning the Rav4, I could potentially obtain a preowned vehicle for a lower price and a lower monthly plan.  After returning to the dealer, [redacted] from the financial team stated that I would need to obtain a newer model, hence the Corolla, in order to qualify for a monthly plan that fit my budget.  Then Mr. [redacted]l and I discussed and agreed that six year plan would work best.  Mr. [redacted]l then cancelled the Rav4 contract and had me sign to surrender the vehicle that same night in order to initiate the Corolla contract.  Mr. [redacted]l also requested that I complement the rolled over $500.00 downpayment from the Rav4 with another $500 of which I paid with my credit card.  I have a bank statement to show that I paid these $500.00 towards the corolla down payment to have a total down payment of $1000.00.  I took the vehicle home that night and reviewed the documents at home that same night.  I noticed that the documents stated that the corolla payment plan would be for seven instead of the agreed six years.  The next day I went and returned the vehicle and had Mr. [redacted]l cancel the corolla contract and surrendered the vehicle.
After leaving the Toyota dealer, I walked to a Nissan dealer and applied for a vehicle using my same credit.  Nissan assured me that my credit was clean and was not being used Toyota.  I was able to make a deal with Nissan and took a vehicle home.
The next few days, I received notices from Toyota financial services by mail stating that I did not qualify for any financing with Toyota. Keep in mind they had cleared me the same day of the Rav4 and the corolla.
On aug 17 morning, I noticed the same Rav4 was parked in front of my house right off the driveway along the sidewalk.  I found the keys in an envelope in my mailbox with my phone number written on it and Toyota dealer logo on the upper left corner. I was not made aware this would be parked here prior to that morning.  I live in front of an elementary where buses and cars use the street.  It is a hazard  to have the vehicle there but I refuse to move it because I am not the owner as I surrendered the vehicle.  The Toyota dealer does not want to take responsibility of the Rav4 and I have attempted to contact Mr. [redacted]l to verify why this vehicle is by my home if we had mutually closed the contract and to have someone pick up the vehicle and he refuses to speak to me. I was able to speak to a different financial representative from that same Toyota dealer and they stated that it is off their hands.  I refuse to pay for the Rav4 and refuse to take responsibility if something occurs to the Rav4 due to its parking placement.
If Revdex.com and Toyota gives me the opportunity to sit down with me and Mr. [redacted]l, I would gladly clarify my side of the story as I  have absolutely nothing to hide.  I hope Toyota and Mr. [redacted]l have the common courtesy to do the same.

Regards,

Lucila [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Thank you for your responses to my Complaint  Letter to the Revdex.com and the [redacted]  of Arizona.

I have read your letter numerous times in an attempt to determine  why I am so perplexed  by the content.

I finally put my finger on it

No one at The Berge Group  / Riverview Toyota is willing to step up to the plate and take any kind of responsibility for this tragedy. I made a mistake going to the dealership, a mistake I own, and will pay for over the next 10 years.   My take, from the first time I contacted  Riverview (AFTER THE DATE OF supposed SALE ) was a dealership with an overall  sense of arrogance, making  self-righteous  statements  with a condescending  attitude. This posture was noticed throughout the dealership, regardless of position or title.   It's this obvious and unattractive demeanor that surprised me based  on the many negative customer  reviews over “questionable”  sales practices and tactics that I have read.  Most reviews, surprisingly, I found on Riverview  Toyota's  own website and the website of the Revdex.com. Along with the current “F” rating that Riverview  Toyota presently holds with the Revdex.com and the negative rating given by Consumer Complaint  Agency, I would have expected  a mindset and approach  of staff to be on the opposite side of the spectrum displaying  honest transparency, a straightforward approach to customer  appreciation,  and an obvious, yet humble and unspoken,  display  of integrity throughout.

The Consumer  Complaint  Agency  has released the following statement  regarding Riverview Toyota:

[redacted]”Aug.2, 2014 Case  #[redacted] Successfully  Archived. The party/organization    has  been officially  censured by the [redacted] and a negative designation has been filed in permanent [redacted] records. We regret that a more favorable  outcome could  not be reached, but be aware that your complaint will remain on record and will serve as a stem warning to others to avoid all dealings with the party in question. A resolution can still very likely be achieved,  but the organization  will retain its negative designation due to a lack of a more timely response.”

To formally address the case in question ([redacted] vs Riverview  Toyota), to provide a rebuttal to your Official  Response and to the Original Complaint, I offer the following statements  which have * not been addressed by Riverview Representatives and have consistently been stated, both verbally and in written format, without waiver, since April 26, 2014:

• I was not provided an opportunity to review the BINDING SALES  DOCUMENTS,  at the dealership!   I was DENIED THE RIGHT to REVIEW,  APPROVE,  REJECT  or NEGOTIATE  the terms of the contract,  i.e.;  interest rate, PRICE, term of the loan, service contracts  ($3500 in non-authorized fees added), etc. After I had left the dealership,  I was SHOCKED  when I was told that 'I would find all the SIGNED sales documents  in the glove box.’   Why?

• I question the truthfulness of my original signature on certain  binding documents,  and the reluctance to allow me to view the original documents.

• I question the practice  of adding  fees/services  to a contract without authorization and using a digital signature to approve a contract,  whose terms were never  disclosed,  nor authorized.

• After requesting via email (attached) a copy of the [redacted] several times since the date  of supposed sale, I question the practice of receiving  a [redacted] History Report, & Buyer’s Guide  6 weeks  after the sale date,  & especially  A [redacted] REPORT  that reveals specific  negative information regarding the prior and only owner, a RENTAL AGENCY.  So the 39,400 odometer  reading weren’t necessarily  miles driven by someone  who CARED much ABOUT THE LIFE EXPECTANCY of the VEHICLE LIKE THEY MIGHT  if it were their own. I think that’s a fair assumption.  THIS CHANGES  THE ENTIRE TRANSACTION.  The purpose  of such disclosure (as was stated by you regarding the accidents  on the trade-in)  is to have this  information in order to make  a reasoned and informed decision  regarding a vehicle purchase. Your failure to disclose such information to a potential purchaser,  i.e. me, HAS HAD A MAJOR IMPACT  on my psyche and it validates  what I already knew regarding practices of Riverview Toyota. Moreover,  it has definitely confirmed  my decision  regarding this purchase, especially at your over-inflated  price of $15,000 . Without saying, this fact also GREATLY affects  the resale value of this vehicle  then, now and anytime in the futu re. This is exactly the purpose of laws pertaining to full disclosure PRIOR  to contract  or terms  authorization.

• Further, I challenge  your statement  in your “Response”  to the Revdex.com, in part: #5 where you state “[redacted] requested copies of the Buyers Guide and a [redacted] showing no accidents from [redacted], our GSM, he informed [redacted] that she could pick them up at our receptionist stand. We have mailed them to her certified. The Buyer’s Guide, as well as the [redacted] were presented to [redacted] at the time of purchase and she signed each one respectively. (Please see enclosed).  Such conversation never occurred.

• Although I have copies  of each document  with a questionable  signature, the documents  were not “enclosed”  as stated,  for the Revdex.com and [redacted]  review. I will forward  each of them with this rebuttal. My request is to review  the originals, which would have original signatures. That is the only acceptable   solution.

• The statement made...'that  I provided  the sales person, [redacted], with the figure of $400 when questioned about the amount of monthly rent I pay...'  is 100% inaccurate.  I know and will swear in court - against his word. I provided a figure, as well as legal documentation  to verify, that my only monthly  income  is Social Security Disability of $2060, and my monthly apartment  payment $1040.  I first questioned this when I received TEN DENIAL LETTERS FROM AUTO LENDERS over the next week, following the sale. Strange because I quickly received  a loan  approval from Toyota's dealership partner, Toyota Financial Corporation, while at the dealership  on 4-24-14.  It shouldn't take a genius, but being in Residential  Lending for 28 years, I knew something was wrong.  The result:  After calling several of the lenders who denied my credit, I found that those companies  were provided an application  stating I pay $1040 in monthly rent and Toyota Financial (as well as the copy of the credit application  provided to me by [redacted], Corporate Operations Liaison)  stating that I pay $400.00 in monthly rent.  This has been referred to as fraud.

[redacted] I am requesting to review the original Credit Application.   This should eliminate  further misunderstanding  as to who has committed  credit fraud.

• You state in your letter that I approved the interest rate of 14.25%-  I will review  the original document  that is in your file stating I approved of this rate.  I am not in possession of a copy of this document  which  I never signed since I would remember approving an interest rate of 14.25%  which I did not knowingly and voluntarily due prior to the purchase  of the vehicle.

• You pointed out the 2 accidents  I experienced  in the 2005 Highlander that I drove to the dealership,  as if I didn't disclose.    It was the same accident  that happened  2 times, the front bumper.   I offered  an invoice for the first repair and an estimate for the 2nd repair of $2,192.00. I had been offered  $9200 from a competing  Toyota dealer up north, but who cares now, right? Thank you anyway for my "Bad [redacted]"  but this shouldn't had been a surprise to anyone.

• [redacted]I need to see the [redacted] and Auction referenced  figures, and I'm not referring  to the figures that were used to input numbers on "internal deal screen".   I don't believe  you would guess on a figure as important as this. I approved the payoff, but not the trade-in value. I own the error on the $1000 discount coupon, and thank you for the $5 Target gift card.   I was not reading  the entire sentence.

• I need the Finance Office Manager to provide an acceptable explanation with evidence  to show where I have signed (a document other than the Contract)  approving the terms  of this purchase or this purchase is Null and Void. Again, this request has fallen on deaf ears and no response  has been given to date. In my case, I was told to sign the Digital pad providing a Digital Signature PRIOR TO terms  of Contract being disclosed/approved by me, P[redacted].   Unbeknownst to the buyer, me,  your Finance Office Manager entered the digisig wherever necessary  on the closing forms.  Your dealership then simply provided the digitally signed contract and some of the other forms to me and thus refused  me,  the customer, the lawful right to reject,  or negotiate new terms.

• OUTSIDE OF accommodating my request  to cancel the  $2,000 Vehicle Service Contract Application, within 30 days of sale date, which I did not authorize be included in the sale, OUTSIDE  OF Mr. [redacted]'s offer of $12,000 to buy back the vehicle  if, in addition to the vehicle,  I provide  him a cashier's check for $5000. Refresh my memory. Didn’t I just pay $7,500 48 hours prior?  Are these the accommodations to which you are referring?

The following are comments  on the remarks made in your letter regarding my e-mail to Will [redacted], which was sent to [redacted] following a phone call with him, which was 2 days after I was at the dealership:

Using topics such as "my walk with the Lord" and offers  of his assistance  to “.. hook me up with a lady friend of his to attend a bible study at his church on Wednesday  in the coming week....”  proved to be in astonishingly bad taste for a professional sales person. It was part of sick sales  tactics and I fell  for it thinking he was being genuine and concerned  for my spiritual condition. I feel complete humiliation for believing words that I know now were only a simple part of his pitch. The real fox,  however, was revelws to him over the phone, my concerns regarding this purchase.   It is actually to [redacted] you may want to point your finger, as it was HIS WORDS and HIS ATTITUDE that following day that set  a fire of fury in my gut and all I could think and cry was HOW DARE YOU USE GOD AS A FISHING POLE.  HOW DARE you. My fury has not diminished. Your employee  used Jesus Christ to sell a car.... I have warned those seeking  to buy a car to know who it is that is selling the car. I should have  walked when I told [redacted] I was tired and needed to get home. I will always regret that decision. April 24, 2014 will forever stick in my mind.

Since April 26, 2014, I have been encouraged by various local groups, as well as Toyota Motor Sales & Toyota Financial, to make attempts  to work out this unfortunate situation directly with the dealership.  This has not been successful  and feel it is time to get another layer of arbitration  involved. I have been making attempts  to get answers, from the dealership, yet I continue to get vague responses, similar to those you provided to the Revdex.com and Attorney General's office, which was, and I quote from paragraph two of your letter:  "We  have spoken to [redacted]  on numerous occasions  regarding her issues and we have tried to explain in detail as well as accommodate her requests to resolve any problem she may have. (See enclosed correspondence between Riverview Toyota and [redacted]).”

My situation as of 8-30-14 Due to the many fraudulent credit applications sent from the Finance Manager at Riverview on April 24, 2014, I have had a drop of 50-75 points in an already wounded FICO score, resulting in a score less than 600. I brought up my previous credit history with [redacted] as soon as he brought up the word FINANCING. Hence no new financing available to me anytime in the near . I have a vehicle that just blew a tire and the transmission has become worrisome, even with 39,800 miles. This can be attributed to the Rental Agency's inappropriate driving and apparent lack of proper maintenance of the car . I have put less than 500 miles on this vehicle. Based on [redacted], the resale value has been  severely affected. As you are aware I am on disability and need immediate transportation to doctors’ appointments. Having had to cancel many in the past is putting a strain on my recovery leaving me unable to search for employment. I have been requesting assistance to resolve this matter for more than four (4) months and it needs to be resolved now. I do not want this damaged vehicle. I no longer feel safe driving this vehicle and have no f inancial ability to make necessary repairs myself.

HOW CAN your sales associates, your Finance Manager, your General Sales Manager and now your General Manager choose to ignore their role in causing intense financial hardship to a person that walked into y our place of business for advice on options available? You have ignored your responsibility in putting people in safe vehicles, into vehicles that are better financially suited for them, then refuse, REFUSE to own up to shady sales techniques and tactics which cause unnecessary hardships to consumers for months  after the fact using condescending tones, patronizing words,  and lofty attitudes meant to intimidate? Many consumers have taken their complaints with Riverside to this point and quit....cannot con tinue to fight....You  will find I am different.

MY REQUEST:   I have been requesting an appointment with [redacted] for several weeks now and have not heard back. I am requesting  that I may meet with you.  My initial agenda is simply to review the original documents  in the credit file. It is only after then  that additional requests can be made. Based on the findings, I may have additional requests.

I would like to discuss the details of having a Mediator involvement.  I am seeking counsel on this topic as it may be too late for mediation to be successful. I look forward to hearing from you soon. My phone # is [redacted]  and email is [redacted].

Regards,

I just purchased a new 2014 Tundra from Brent Berge's Riverview Toyota to anyone. I wasn't planning on purchasing a new truck but my sales person [redacted] was able to find the right vehicle that fit my needs. I am so happy with the new truck and I recommend this dealership. At no time did [redacted] pressure a sale! Over all we only took 3 hours to make the purchase and the negotiations only less than an hour. If you do plan on buying a toyota, see [redacted]!

We spoke to this Mr. [redacted] today about this issue. We have offered him a full detail on his truck and a full tank of gas for his inconvenience. We also will take care of his next tire rotation.
We informed him his Toyota Care is good for two years from date of purchase...

but, the third year will have to be taken care of by Riverview Toyota as this was an in house negotiation.
We do hope we are able to keep Mr. [redacted] as a customer and earn back his trust.
Rich S[redacted]
General Manager
Riverview Toyota

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

The intent of this complaint was to inform management, not to receive free services.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have personally spoke to [redacted] on this issue. I informed him we had a signed credit app in his file, that he signed for us to run his credit. I also informed him I will work with the Credit reporting agencys to take off the inquiry. I have calls in and waiting for a response on how to have...

the inquiry removed. I will stay in contact with [redacted] until this issue is resolved.[redacted]General ManagerRiverview Toyota