[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I paid my car off in the time allotted and I want someone to explain to me why there is not refundThe amount that was paid was in lue of me having an accident for my vehicle to be covered if I did not have an accident then the money should be refunded IT WAS NEVER USED Regards, [redacted]
I apologize for the delay on the check reimbursement for the hours of laborI am mailing a check today to [redacted] for $We are appreciative of his business and hope he has a better experience with Waldorf Ford in the future
[redacted] received a year/ unlimited mile warranty on the PCM part It is not a year/unlimited warranty on the check engine light, which can come on for multiple reasons The vehicle also has an ABS and suspension codes indicating further issues are expected The offer of cost of part only repairs for the heater tube was fair, considering it is an unrelated issue to the PCM replacement We will repair any concerns she has currently with the vehicle at a fair price and provide a loaner vehicle
When the customer came in with the vehicle on 12/28/as referenced, there were DTCs (Data Trouble Codes) set for the Oxygen sensorsA failed oxygen sensor which monitors fuel trim can cause an engine cut offThe next time the vehicle was inspected and test driven, the vehicle was setting DTCs for the EGR system (Exhaust Gas Recirculation)A failure of this system can also cause an engine cut offIn an effort to satisfy the customer, a loaner vehicle was provided to them during the second inspection and a substantial discount was offered to correct this failureThe customer declined the second repair and when they saw the check engine light on they assumed it was for the original DTCsHad the DTCs been the same as before, we would have rectified the concernBeing as this is a separate failed system, the customer is responsible for the repairsThe vehicle has over 189,miles on it and even after this concern is fixed, it is highly possible that another system failure could occur due to its age and mileageI will gladly offer to inspect the vehicle again at no charge to the customerIf it is related to the repair performed initially for the oxygen sensors, I will assist with fixing the concernIf the concern is caused by the EGR or any other no related system component then it will be the customer's responsibility to cover the cost of the repairs
We have received the complaint from [redacted] in regards to her [redacted] [redacted] brought her vehicle in due to a check engine light May 19th with 167,miles After diagnosing the check engine light issue, a failing PCM was found and replaced, along with some additional repairs The vehicle was test driven for approximately miles and the light did not turn back on [redacted] picked up her vehicle, and returned the next day with a vibration concern when driving above miles per hour After diagnosing, the aftermarket tires and rims were out of balance We suggested she take the vehicle back to the place where they installed the tires to balance them correctly, to avoid her paying the additional charge for us to perform the balance Most reputable places will balance for free if they installed the tires improperly Approximately ten days later, [redacted] returned stating the check engine light was back on We offered to diagnose the issue at no charge, and found a hole in the heater control valve tube behind the engine, along with a code for the ABS and suspension The customer declined the repairs We would like the opportunity to repair the vehicle for the codes that were presented We would also like to see if there may be an aftermarket warranty available that [redacted] could purchase to help with costs of repairs Due to the high mileage on the vehicle, it is not uncommon for issues to arise and purchasing a warranty would help alleviate out of pocket expenses Unfortunately, the aftermarket warranty does not have a rental option available If [redacted] were to bring her vehicle back in to be repaired, we will place her in a loaner vehicle from the sales deprtment, so that she is provided transportationTell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have spoken with *** *** since the complaint was filed. We have reimbursed him for the rental he was in and gave him a comparable vehicle to the one he purchased as a loaner. The Vehicle should be fixed and returned to *** *** today. We apologize for the
inconvenience he has suffered
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
After researching into *** ***'s GAP refund, I found that the cancellation was processed on April 18th. Unfortunately, due to the original loan date of June and the payoff date in March 2016, there was no refund due back to the customer. We should have mailed notification
informing the customer as such and will change our process in the future to notify all customers once a cancellation has been processed, not just ones receiving refunds. We apologize for the lack of communication, as someone should have contacted you sooner with this information
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I seems as though we are not coming to a consensusTo address your response, not once in person or on the invoice was is implied or stated that I have a year warranty on the pcm. It also has not yet been address as to why the pcm itself cost double the amount compared to those at established auto storesYou have not address that the abs is an issue, according to my invoice the ABS was reprogrammed and paid for out of my pocketEither the issue was corrected a the time or as you stated in our last conversation, that you can "erase" those codesIssues that was not address but placed on my invoice and added to charges.I had to purchase a rental car on the memorial day weekendI had to take an unpaid day off, and trouble someone else to drive me there and backAfter on numerous occasion asking for a loaner car I was told you could not provide oneI paid in full the day I picked my car upI called each and every time as soon as an issue arise and kept you abreast of the situationWhat happen to the value of customer service or genuine concern for the client? I myself witness a client complaining that they are there returning their vehicle for improper service to their vehicle for the same issue they initially brought their car in forHow many complaints are going un resolved?...I stand on my terms for reimbursement for my unpaid day off, a loaner vehicle and the issues fixed on my vehicle at no additional expense to myselfin addition because now I am aware that you could've offered me a loaner car I would like partial reimbursement for my rental car and a copy of said year warranty of the pcm chip and a one year warranty on the other parts that will be repaired.My
Regards,
*** ***
*** *** purchased a vehicle from Waldorf Ford on August 8th, At this time, insurance information was provided through *** for policy # ***An insurance card was provided with the totaled vehicle information and the same information was filled out of the insurance portion of
the Maryland title application signed by the customer, and the agreement to furnish current insurance on the vehicle, also signed by the customerThe “Agreement to Furnish Insurance Policy” is a document we use to clarify to the customer that they are responsible for obtaining insurance on the vehicleThe dealership cannot obtain insurance on behalf of the customer and it is highly unusual for a sales or finance person to offer to purchase insurance for the customerI apologize if *** *** was under this impression and will make sure all sales staff is aware of the laws in regards to insuranceIn the conversation with *** ***, she did not say that anything was used without the customer’s permissionShe simply gave the facts that the “Agreement to Furnish Insurance Policy” was signed by the customer and there was not a copy of the updated insurance card in the fileThe insurance information that was submitted to MVA was on the Maryland title application signed by the customerWaldorf Ford never received any notifications that there was not insurance on the vehicle, or we would have gladly informed the customer to resolve this much sooner, to avoid a situation like this from happeningWe would like to offer to pay half of the $1,as a token of customer goodwill to help resolve this situation for the customerI would also recommend that *** *** gets insurance on the vehicle, if he has not already
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I paid my car off in the time allotted and I want someone to explain to me why there is not refundThe amount that was paid was in lue of me having an accident for my vehicle to be covered if I did not have an accident then the money should be refunded IT WAS NEVER USED
Regards,
*** ***
*** *** purchased a *** from our dealership in January 2015. She brought the vehicle in several times with a concern of the vehicle not starting. We were unable to duplicate the concerns, and brought in the *** Representative from the manufacturer as well; too see if
there was anything wrong with the vehicle. The *** Rep was also unable to duplicate the concerns. She expressed she would like to start the process for Lemon Law to get a replacement vehicle, which she did. However, the vehicle did not qualify under the Lemon Law, so we offered to trade her out of the vehicle into a new vehicle. She did not want a new vehicle, but the exact same vehicle. We provided a rental car for her for the duration of the services, until we felt we reached a point where there were no issues with her vehicle and a rental was not necessary. We are still willing to trade her out of her vehicle and into a new one, if she would like, but it can only be through a deal process, since her vehicle does not qualify under the Lemon Law for a “replacement”Tell us why here
I apologize that *** *** never received the check for his upfit rebateI have attached a copy of the original check to show we did send paymentI will check with our bank today and if it has not been cashed, we will re-issue todayIf there is a different address to send payment, or if ***
*** would like to pick it up, please let me knowAgain, I apologize for the delayed response and payment not being received on time
*** *** received a year/ unlimited mile warranty on the PCM part. It is not a year/unlimited warranty on the check engine light, which can come on for multiple reasons. The vehicle also has an ABS and suspension codes indicating further issues are expected. The offer of cost of part only repairs for the heater tube was fair, considering it is an unrelated issue to the PCM replacement. We will repair any concerns she has currently with the vehicle at a fair price and provide a loaner vehicle
When the customer came in with the vehicle on 12/28/as referenced, there were DTCs (Data Trouble Codes) set for the Oxygen sensorsA failed oxygen sensor which monitors fuel trim can cause an engine cut offThe next time the vehicle was inspected and test driven, the vehicle was setting
DTCs for the EGR system (Exhaust Gas Recirculation)A failure of this system can also cause an engine cut offIn an effort to satisfy the customer, a loaner vehicle was provided to them during the second inspection and a substantial discount was offered to correct this failureThe customer declined the second repair and when they saw the check engine light on they assumed it was for the original DTCsHad the DTCs been the same as before, we would have rectified the concernBeing as this is a separate failed system, the customer is responsible for the repairsThe vehicle has over 189,miles on it and even after this concern is fixed, it is highly possible that another system failure could occur due to its age and mileageI will gladly offer to inspect the vehicle again at no charge to the customerIf it is related to the repair performed initially for the oxygen sensors, I will assist with fixing the concernIf the concern is caused by the EGR or any other no related system component then it will be the customer's responsibility to cover the cost of the repairs
We have received the complaint from *** *** *** in regards to her *** ***. *** *** brought her vehicle in due to a check engine light May 19th with 167,miles. After diagnosing the check engine light issue, a failing PCM was found and replaced, along with some
additional repairs. The vehicle was test driven for approximately miles and the light did not turn back on. *** *** picked up her vehicle, and returned the next day with a vibration concern when driving above miles per hour. After diagnosing, the aftermarket tires and rims were out of balance. We suggested she take the vehicle back to the place where they installed the tires to balance them correctly, to avoid her paying the additional charge for us to perform the balance. Most reputable places will balance for free if they installed the tires improperly. Approximately ten days later, *** *** returned stating the check engine light was back on. We offered to diagnose the issue at no charge, and found a hole in the heater control valve tube behind the engine, along with a code for the ABS and suspension. The customer declined the repairs. We would like the opportunity to repair the vehicle for the codes that were presented. We would also like to see if there may be an aftermarket warranty available that *** *** could purchase to help with costs of repairs. Due to the high mileage on the vehicle, it is not uncommon for issues to arise and purchasing a warranty would help alleviate out of pocket expenses. Unfortunately, the aftermarket warranty does not have a rental option available. If *** *** were to bring her vehicle back in to be repaired, we will place her in a loaner vehicle from the sales deprtment, so that she is provided transportationTell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. To clarify we were informed yesterday 3/by MVA that the old insurance card information is not valid according to their standards, for registering a car for license platesIt must be the vehicle that is being registered on that insurance card so that the vin numbers matchWe were informed that no insurance was on file for the Ford by Ford representatives yesterdayOnly our previous vehicle was on fileAs a lien holder, they should have been notified by MVAI see that there were many oversights in this situation across the boardI would like to thank Waldorf Ford for accepting some of the responsibility in this confusion and appreciate their dedication to customer satisfactionIn the future I would urge that they clarify to each customer that Ford will not notify insurances of new car purchases and that it is the sole customers responsibility. Please advise how they intend to reimburse us the $563.50.
Regards,
*** ***
*** *** brought his vehicle in for service and has a "alcohol-detecting" device installedWe were unable to start the vehicle without additional tubes, that he failed to bring inInstead of purchasing new tubes, the customer opted to stay with the vehicle during repairs, so that he could
continue to blow into the vehicle to be worked onIt is very unusual to have customers sitting in the vehicle during repairs, and may have resulted in his belief of the "Garbage, hasty repair"We will take this under advisement and will require customers to purchase additional tubes, so they don't have to remain with the vehicle during the repairsWe do apologize for adding the wrong coolant to the vehicle, deducted the coolant repair from his service ticket and *** *** did not pay for that concernWhen the customer and technician returned from the test drive, he air intake cover was not installed because the vehicle was not returned into the shop and parked in customer parkingWe have sent the air intake cover to the customer as he requestedWe apologize for his experience, feel we have addressed his concerns, and changed the way we do business in the future so this does not happen again
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I paid my car off in the time allotted and I want someone to explain to me why there is not refundThe amount that was paid was in lue of me having an accident for my vehicle to be covered if I did not have an accident then the money should be refunded IT WAS NEVER USED Regards, [redacted]
I apologize for the delay on the check reimbursement for the hours of laborI am mailing a check today to [redacted] for $We are appreciative of his business and hope he has a better experience with Waldorf Ford in the future
[redacted] received a year/ unlimited mile warranty on the PCM part It is not a year/unlimited warranty on the check engine light, which can come on for multiple reasons The vehicle also has an ABS and suspension codes indicating further issues are expected The offer of cost of part only repairs for the heater tube was fair, considering it is an unrelated issue to the PCM replacement We will repair any concerns she has currently with the vehicle at a fair price and provide a loaner vehicle
When the customer came in with the vehicle on 12/28/as referenced, there were DTCs (Data Trouble Codes) set for the Oxygen sensorsA failed oxygen sensor which monitors fuel trim can cause an engine cut offThe next time the vehicle was inspected and test driven, the vehicle was setting DTCs for the EGR system (Exhaust Gas Recirculation)A failure of this system can also cause an engine cut offIn an effort to satisfy the customer, a loaner vehicle was provided to them during the second inspection and a substantial discount was offered to correct this failureThe customer declined the second repair and when they saw the check engine light on they assumed it was for the original DTCsHad the DTCs been the same as before, we would have rectified the concernBeing as this is a separate failed system, the customer is responsible for the repairsThe vehicle has over 189,miles on it and even after this concern is fixed, it is highly possible that another system failure could occur due to its age and mileageI will gladly offer to inspect the vehicle again at no charge to the customerIf it is related to the repair performed initially for the oxygen sensors, I will assist with fixing the concernIf the concern is caused by the EGR or any other no related system component then it will be the customer's responsibility to cover the cost of the repairs
We have received the complaint from [redacted] in regards to her [redacted] [redacted] brought her vehicle in due to a check engine light May 19th with 167,miles After diagnosing the check engine light issue, a failing PCM was found and replaced, along with some additional repairs The vehicle was test driven for approximately miles and the light did not turn back on [redacted] picked up her vehicle, and returned the next day with a vibration concern when driving above miles per hour After diagnosing, the aftermarket tires and rims were out of balance We suggested she take the vehicle back to the place where they installed the tires to balance them correctly, to avoid her paying the additional charge for us to perform the balance Most reputable places will balance for free if they installed the tires improperly Approximately ten days later, [redacted] returned stating the check engine light was back on We offered to diagnose the issue at no charge, and found a hole in the heater control valve tube behind the engine, along with a code for the ABS and suspension The customer declined the repairs We would like the opportunity to repair the vehicle for the codes that were presented We would also like to see if there may be an aftermarket warranty available that [redacted] could purchase to help with costs of repairs Due to the high mileage on the vehicle, it is not uncommon for issues to arise and purchasing a warranty would help alleviate out of pocket expenses Unfortunately, the aftermarket warranty does not have a rental option available If [redacted] were to bring her vehicle back in to be repaired, we will place her in a loaner vehicle from the sales deprtment, so that she is provided transportationTell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have spoken with *** *** since the complaint was filed. We have reimbursed him for the rental he was in and gave him a comparable vehicle to the one he purchased as a loaner. The Vehicle should be fixed and returned to *** *** today. We apologize for the
inconvenience he has suffered
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
After researching into *** ***'s GAP refund, I found that the cancellation was processed on April 18th. Unfortunately, due to the original loan date of June and the payoff date in March 2016, there was no refund due back to the customer. We should have mailed notification
informing the customer as such and will change our process in the future to notify all customers once a cancellation has been processed, not just ones receiving refunds. We apologize for the lack of communication, as someone should have contacted you sooner with this information
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I seems as though we are not coming to a consensusTo address your response, not once in person or on the invoice was is implied or stated that I have a year warranty on the pcm. It also has not yet been address as to why the pcm itself cost double the amount compared to those at established auto storesYou have not address that the abs is an issue, according to my invoice the ABS was reprogrammed and paid for out of my pocketEither the issue was corrected a the time or as you stated in our last conversation, that you can "erase" those codesIssues that was not address but placed on my invoice and added to charges.I had to purchase a rental car on the memorial day weekendI had to take an unpaid day off, and trouble someone else to drive me there and backAfter on numerous occasion asking for a loaner car I was told you could not provide oneI paid in full the day I picked my car upI called each and every time as soon as an issue arise and kept you abreast of the situationWhat happen to the value of customer service or genuine concern for the client? I myself witness a client complaining that they are there returning their vehicle for improper service to their vehicle for the same issue they initially brought their car in forHow many complaints are going un resolved?...I stand on my terms for reimbursement for my unpaid day off, a loaner vehicle and the issues fixed on my vehicle at no additional expense to myselfin addition because now I am aware that you could've offered me a loaner car I would like partial reimbursement for my rental car and a copy of said year warranty of the pcm chip and a one year warranty on the other parts that will be repaired.My
Regards,
*** ***
*** *** purchased a vehicle from Waldorf Ford on August 8th, At this time, insurance information was provided through *** for policy # ***An insurance card was provided with the totaled vehicle information and the same information was filled out of the insurance portion of
the Maryland title application signed by the customer, and the agreement to furnish current insurance on the vehicle, also signed by the customerThe “Agreement to Furnish Insurance Policy” is a document we use to clarify to the customer that they are responsible for obtaining insurance on the vehicleThe dealership cannot obtain insurance on behalf of the customer and it is highly unusual for a sales or finance person to offer to purchase insurance for the customerI apologize if *** *** was under this impression and will make sure all sales staff is aware of the laws in regards to insuranceIn the conversation with *** ***, she did not say that anything was used without the customer’s permissionShe simply gave the facts that the “Agreement to Furnish Insurance Policy” was signed by the customer and there was not a copy of the updated insurance card in the fileThe insurance information that was submitted to MVA was on the Maryland title application signed by the customerWaldorf Ford never received any notifications that there was not insurance on the vehicle, or we would have gladly informed the customer to resolve this much sooner, to avoid a situation like this from happeningWe would like to offer to pay half of the $1,as a token of customer goodwill to help resolve this situation for the customerI would also recommend that *** *** gets insurance on the vehicle, if he has not already
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I paid my car off in the time allotted and I want someone to explain to me why there is not refundThe amount that was paid was in lue of me having an accident for my vehicle to be covered if I did not have an accident then the money should be refunded IT WAS NEVER USED
Regards,
*** ***
*** *** purchased a *** from our dealership in January 2015. She brought the vehicle in several times with a concern of the vehicle not starting. We were unable to duplicate the concerns, and brought in the *** Representative from the manufacturer as well; too see if
there was anything wrong with the vehicle. The *** Rep was also unable to duplicate the concerns. She expressed she would like to start the process for Lemon Law to get a replacement vehicle, which she did. However, the vehicle did not qualify under the Lemon Law, so we offered to trade her out of the vehicle into a new vehicle. She did not want a new vehicle, but the exact same vehicle. We provided a rental car for her for the duration of the services, until we felt we reached a point where there were no issues with her vehicle and a rental was not necessary. We are still willing to trade her out of her vehicle and into a new one, if she would like, but it can only be through a deal process, since her vehicle does not qualify under the Lemon Law for a “replacement”Tell us why here
I apologize that *** *** never received the check for his upfit rebateI have attached a copy of the original check to show we did send paymentI will check with our bank today and if it has not been cashed, we will re-issue todayIf there is a different address to send payment, or if ***
*** would like to pick it up, please let me knowAgain, I apologize for the delayed response and payment not being received on time
*** *** received a year/ unlimited mile warranty on the PCM part. It is not a year/unlimited warranty on the check engine light, which can come on for multiple reasons. The vehicle also has an ABS and suspension codes indicating further issues are expected. The offer of cost of part only repairs for the heater tube was fair, considering it is an unrelated issue to the PCM replacement. We will repair any concerns she has currently with the vehicle at a fair price and provide a loaner vehicle
When the customer came in with the vehicle on 12/28/as referenced, there were DTCs (Data Trouble Codes) set for the Oxygen sensorsA failed oxygen sensor which monitors fuel trim can cause an engine cut offThe next time the vehicle was inspected and test driven, the vehicle was setting
DTCs for the EGR system (Exhaust Gas Recirculation)A failure of this system can also cause an engine cut offIn an effort to satisfy the customer, a loaner vehicle was provided to them during the second inspection and a substantial discount was offered to correct this failureThe customer declined the second repair and when they saw the check engine light on they assumed it was for the original DTCsHad the DTCs been the same as before, we would have rectified the concernBeing as this is a separate failed system, the customer is responsible for the repairsThe vehicle has over 189,miles on it and even after this concern is fixed, it is highly possible that another system failure could occur due to its age and mileageI will gladly offer to inspect the vehicle again at no charge to the customerIf it is related to the repair performed initially for the oxygen sensors, I will assist with fixing the concernIf the concern is caused by the EGR or any other no related system component then it will be the customer's responsibility to cover the cost of the repairs
We have received the complaint from *** *** *** in regards to her *** ***. *** *** brought her vehicle in due to a check engine light May 19th with 167,miles. After diagnosing the check engine light issue, a failing PCM was found and replaced, along with some
additional repairs. The vehicle was test driven for approximately miles and the light did not turn back on. *** *** picked up her vehicle, and returned the next day with a vibration concern when driving above miles per hour. After diagnosing, the aftermarket tires and rims were out of balance. We suggested she take the vehicle back to the place where they installed the tires to balance them correctly, to avoid her paying the additional charge for us to perform the balance. Most reputable places will balance for free if they installed the tires improperly. Approximately ten days later, *** *** returned stating the check engine light was back on. We offered to diagnose the issue at no charge, and found a hole in the heater control valve tube behind the engine, along with a code for the ABS and suspension. The customer declined the repairs. We would like the opportunity to repair the vehicle for the codes that were presented. We would also like to see if there may be an aftermarket warranty available that *** *** could purchase to help with costs of repairs. Due to the high mileage on the vehicle, it is not uncommon for issues to arise and purchasing a warranty would help alleviate out of pocket expenses. Unfortunately, the aftermarket warranty does not have a rental option available. If *** *** were to bring her vehicle back in to be repaired, we will place her in a loaner vehicle from the sales deprtment, so that she is provided transportationTell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. To clarify we were informed yesterday 3/by MVA that the old insurance card information is not valid according to their standards, for registering a car for license platesIt must be the vehicle that is being registered on that insurance card so that the vin numbers matchWe were informed that no insurance was on file for the Ford by Ford representatives yesterdayOnly our previous vehicle was on fileAs a lien holder, they should have been notified by MVAI see that there were many oversights in this situation across the boardI would like to thank Waldorf Ford for accepting some of the responsibility in this confusion and appreciate their dedication to customer satisfactionIn the future I would urge that they clarify to each customer that Ford will not notify insurances of new car purchases and that it is the sole customers responsibility. Please advise how they intend to reimburse us the $563.50.
Regards,
*** ***
*** *** brought his vehicle in for service and has a "alcohol-detecting" device installedWe were unable to start the vehicle without additional tubes, that he failed to bring inInstead of purchasing new tubes, the customer opted to stay with the vehicle during repairs, so that he could
continue to blow into the vehicle to be worked onIt is very unusual to have customers sitting in the vehicle during repairs, and may have resulted in his belief of the "Garbage, hasty repair"We will take this under advisement and will require customers to purchase additional tubes, so they don't have to remain with the vehicle during the repairsWe do apologize for adding the wrong coolant to the vehicle, deducted the coolant repair from his service ticket and *** *** did not pay for that concernWhen the customer and technician returned from the test drive, he air intake cover was not installed because the vehicle was not returned into the shop and parked in customer parkingWe have sent the air intake cover to the customer as he requestedWe apologize for his experience, feel we have addressed his concerns, and changed the way we do business in the future so this does not happen again