RL Property Management

We understand that you are upset that you have fallen behind on rent payments We have a standard policy on rent collection and eviction filings After a review of your records, it appears that we have set up a payment plan for you We are not obligated in any way to set up payment plans, so we have gone above and beyond here to help you outHopefully this payment plan allows you to get caught up on rent We would like continue having you as a resident but we must follow our policies on rent collection

Your social security number was submitted incorrectly to us by you We would have had no way to know this until attempting to obtain your credit reportWe required the extra payment to cover the cost of running your application a 2nd time

I don't know what date it was filed on I just know they put a day notice on my door then expect me to pay all these fees

You are responsible for all water/sewer charges We have reviewed the charges and meter readings and everything is correct Your behavior in our office required us to contact the police

Your current past-due balance is $

Above are the images/attachments showing the itemized... receipt showing the costs and deductions from the security deposit. appeal was requested from me once I was given notification of it and the follow up for the denial of the appeal. I have the contact info of [redacted] ###-###-#### who was the private contractor who performed the maintenance of the clogged toilet and the back screen door, where I had to come out of pocket for the materials and labor. the amount of money deducted from the deposit was excessive, for example broken handle door to the fridge was charged 100.00 and it only needed glue to be put on the handle with pressure to put it together. basement door was the exterior needing paint and sanding down and this goes along with the rear and bedroom door panel as well. reinstalling the bathroom vanity cabinet door handle was just placing screws in the handle and screwing it together. all materials were present and it was normal wear and tear/ cosmetic maintenance of living in an apartment. the lease that is attached to the email shows you that myself and husband were under the previous owner's lease and never signed a lease with RL Property Management. If there are any questions or concerns, please feel free to contact me. Complaint: 11609898 I am rejecting this response because: Regards, Sara Reddae

The WORST property management company I have ever seen And let me preface this by saying, I personally work in property management and my roommate/boyfriend is a previous maintenance technician for a property management companySo we know exactly how things should runLet’s start with the prior to our move in After viewing the German Village home, we loved the space and noted a few things down that needed fixed before we moved in I made sure to give a note of these items to the leasing consultant in writing Upon our day of move-in, I noticed the back door to the house was unlocked Not a big deal, but sloppy Once walking through the house, we noticed nothing had been cleaned prior to our arrival Layers of dust caked the floors, fixtures, etc The bathrooms were disgusting Black rims around the inside of the toilets, and dirt all over the tubs There were pee stains from the previous tenant’s dog on the carpets as well After noticing those issues, we started noticing the maintenance issues All of the issues I mentioned initially as well as new ones— broken/shattered basement window which is a safety issue, no railing on the outside porch which is a building code violation, stairway railing was hanging off the wall, claw foot tub shower fixture (shower curtain hangs off of) was hanging off the ceiling non functional, doorbell was not functional, previous residents trash in the backyard, a leak coming from the basement drain line, half bath toilet not flushing properly, none of the smoke detectors worked and many were missing from crucial areas (kitchen, bedroom, 3rd floor) and there was much moreNow I admit, normally I am not the type to nitpick but it was VERY obvious they did not send anyone out to clean the unit before move in nor did a maintenance punch out When I called to ask why none of this had been done, I got an answer as to the railings and the basement window which in exact words, “We forgot, but it will be fixed soon.” and to the rest that they would send someone outThe person they sent out fixed the railing issue and send he would bring by smoke detectors and carbon monoxide detectors the next day at noon, and he never showed up He told us the toilet issue wasn’t a big deal just to jiggle the handleLess than a week later we get an email from the company telling us to remove the large amount of debris located in the back areaI told them it was not ours, rather it was there when we moved in and they promptly apologized and sent someone to remove it Later on in the month, we noticed a utility technician in our driveway area turning off our water line An important fact to know, I attempted to set up the water utility myself but RL told me they would take care of it and put it in our namesImmediately we called RL multiple times with no responseWhen they finally called back they said they had not put the water in our name but would do soIn that time period, our water was indeed shut off due to their negligenceLet’s fast forward to a few months later when there was a leak in the basement on a Saturday afternoon I immediately called the maintenance hotline which is 24/and reported the problem The operator took down my info and went to call a technician to come out She comes back on the line to say that no one answered her call and she would forward our info to the office Days passed and the office never called me backIn the winter when our kitchen water supply and drain lines froze, a technician was sent out and he ran a new drain lineBased on plumbing code, with a 1-1/inch drain line you need to have a quarter inch per foot slope on the line This was achieved by stacking a pile of rocks and trash laying under the crawl space to attempt to get a slope instead of strapping the pipe to the floor joistOn a slightly positive note, we did complain that we were getting no air flow to our second floor and that there was a 8-degree difference in the temperature between the 1st and 2nd floor They ended up replacing SOME duct work (although we were told the entire duct system would be replaced) While we appreciated the effort, their work did not fix the problem There was no distinguishable difference madeThe last straw was tonight when our power suddenly went out After checking the block, we were the only ones without powerWe did all the breaker stuff and then I called AEP to ensure there were no outages and that our account was up to date All was fine So I call the emergency maintenance request line and the guy answering the phone tells me that there is no on call person for electrical issues and we can expect someone to be out to our house in 3-business days! It was pitch black in our house, our food in the fridge was about to spoil, there was no hot water, and we have to wait how many days? After he said that, I was livid Then I asked, well what about leaks and plumbing issues? Is there someone on call for that? Yes he said, there was Funny because when I had a leak, there was no one availableIn that time of looking at the electrical panel, we noticed the panel and distribution feeder circuits are a severe life safety hazard (may short out and cause a fire due to the age of the circuit breakers themselves)The electrical service has an exterior disconnect breaker, which is corroded and aged, which leads to a correctly sized panel that was obviously installed by an inexperienced or unlicensed electrician In addition there are pigtailed wires, which need to be directly hardwired to the breaker The craftsmanship of the installation is more than questionable and if the maintenance technicians had observed the property before we moved in, this situation could have been avoided We will report this issue to them along with the power outage

Above are the images/attachments showing the itemized receipt showing the costs and deductions from the security depositappeal was requested from me once I was given notification of it and the follow up for the denial of the appeali have the contact info of [redacted] ###-###-#### who was the private contractor who performed the maintenance of the clogged toilet and the back screen door, where I had to come out of pocket for the materials and laborthe amount of money deducted from the deposit was excessive, for example broken handle door to the fridge was charged and it only needed glue to be put on the handle with pressure to put it togetherbasement door was the exterior needing paint and sanding down and this goes along with the rear and bedroom door panel as wellreinstalling the bathroom vanity cabinet door handle was just placing screws in the handle and screwing it togetherall materials were present and it was wear and tear/ cosmetic maintenance of living in an apartment the lease that is attached to the email shows you that myself and husband were under the previous owner's lease and never signed a lease with RL Property ManagementIf there are any questions or concerns, please feel free to contact me Complaint: I am rejecting this response because: Regards, Sara Reddae

These application fees have been returned

No further action is being taken on this case

the way the matter was handled was not professional

The statement made by this management are falseThere has been no maintenance personnel whatsoever in our apartment since at least two monthsMy wife and I have been scooping water out of the sink since this began in order not to be flooded out of our apartment with refuse water coming out of the drainTo this very day, this management has been in complete denial and has done absolutely nothing to remedy the situation except make threats as you see in their latest responseThere is no fraud hereWe have all the necessary supporting evidence, from attempted phone calls, which they deny ever receiving, I have records and recordings of the calls that were made, with dates and timesIn addition, there is no proof whatsoever that any maintenance personnel has ever been in to our apartment at any time in October, during the time this complaint has continuedYes, we where given a notice that one would come, but they never cameWe even called to report this, however we were treated very disrespectfully and they even denied that we ever calledThe next step here is escrowThis treatment should not be tolerated at all

These issues were resolved by our company

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

The stated response is and inaccurateTo this very day the matters of complaints have not been resolvedNo maintenance personnel has come to our home, nor has our problems even been acknowledged by the managementThe furnace remains nonfunctional,
the sinks continue to to spew refuse from the drain and we have not been able to use it for about two months or soRoaches continue to invade our home

No I strongly disagree because I didn't pose myself a threat at any given time where she
needed to call the police on meI just wanted to see receipts showing where the rental office actually paid the water companyBut I guess because of the color of my skin, I'm automatically considered a threat, ridiculousI didn't need a printout of what I paid the rental office because I have access to that already through my bank; which is what the manager, Molly H***, ended up giving meShe was extremely rude and doesn't care about helping residents resolve issuesThis is no way to treat tenants, especially the ones who has never missed a payment and always pay on timeI went ahead and paid the water bill and wrote on the envelope that I want to start receiving receipts of them paying to the actual water company and yet again they sent me a plain receipt of me paying to them, (which is attached with this response).So how am I suppose to know that they're actually paying it to the water company? It's been problems with the meter before so I don't understand why they won't put in a request to have it servicedIt's like they want me to have to pay really high water bills

Please ask them to provide receipts of purchase for items and labor for the maintenance and proof of receipts or evidence of when items replaced were listed as brand new and put into the apartmentthe condition of the apartment was old and out dated, so to overinflate the price of labor and material is something that is what I am disputingi am requesting that out of the security deposit, that the only amount taken out of it are for the water bills that were unpaidwhen someone moves out of an apartment, they are usually not held responsible for cosmetic or wear and tear of living at an apartment, as well as providing for their own maintenceif that is case, they should deduct the money that was paid to *** for me paying for his labor and purchase of materials

They told me if I took down the reviews giving them a bad rating and told the truth in the reviews, they said if we took them down then they would refund us, so we took them down and received a check later in the mail, after calling them out on there b.s all
they said was "thanks" I hope everyone can see this though so they know they are a horrible place that scams people and the only way they will refund you is of you either give them stars (make them look good) or u just take your review down all together

We understand that you are upset that you have fallen behind on rent payments We have a standard policy on rent collection and eviction filings After a
review of your records, it appears that we have set up a payment plan for you We are not obligated in any way to set up payment plans, so we have gone above and beyond here to help you outHopefully this payment plan allows you to get caught up on rent We would like continue having you as a resident but we must follow our policies on rent collection

I don't know what date it was filed on I just know they put a 3 day notice on my door then expect me to pay all these fees