RL Property Management

Our company cannot respond to this complaint.  The complaint is filled with false and mis-leading claims and statements.  Our company has acted with the utmost professionalism in all of our efforts related to this property.  If the original complaint can be revised to focus on the...

issue at hand and provide only true facts, we can respond.  Please find attached the code violation notice described in the complaint.  Both of these issues have been resolved.

You are responsible for all water/sewer charges.  We have reviewed the charges and meter readings and everything is correct.  Your behavior in our office required us to contact the police.

We offered you 2 options: 1) to adjust your rent to reflect the lack of AC 2) to install central AC.  You chose to turn down both of these options.  It seemed to us that you were looking for a way to back out of the lease for personal reasons.

We assigned a vendor[redacted] Heating and Air, the work order to repair your furnace and fix your pipes on 10/7/2015.  As far as we know, they have been to your unit already since then.  If you are still having issues, you need to contact them at ###-###-####.  They are a good company and always take care of the work we ask them to take care of.   The only reason they would not have completed the work by now would be because a tenant gave them issues in some way.
Additionally, lying in an official Revdex.com complaint will likely be grounds for fraud charges.  I would keep your responses truthful moving forward.

Your current past-due balance is $1590.00.

We understand that you are upset that you have fallen behind on rent payments.  We have a standard policy on rent collection and eviction filings.  After a review of...

your records, it appears that we have set up a payment plan for you.  We are not obligated in any way to set up payment plans, so we have gone above and beyond here to help you out. Hopefully this payment plan allows you to get caught up on rent.  We would like continue having you as a resident but we must follow our policies on rent collection.

We had already responded to [redacted]'s formal appeal regarding the damage charges she incurred after moving out.  The damage charges were found to be fair after a careful 2nd review.  No further action will be taken on this matter.

Your social security number was submitted incorrectly to us by you.  We would have had no way to know this until attempting to obtain your credit report. We required the extra payment to cover the cost of running your application a 2nd time.

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receipt showing the costs and deductions from the security deposit. appeal was requested from me once I was given notification of it and the follow up for the denial of the appeal. I have the contact info of [redacted] ###-###-#### who was the private contractor who performed the maintenance of the clogged toilet and the back screen door, where I had to come out of pocket for the materials and labor. the amount of money deducted from the deposit was excessive, for example broken handle door to the fridge was charged 100.00 and it only needed glue to be put on the handle with pressure to put it together. basement door was the exterior needing paint and sanding down and this goes along with the rear and bedroom door panel as well. reinstalling the bathroom vanity cabinet door handle was just placing screws in the handle and screwing it together. all materials were present and it was normal wear and tear/ cosmetic maintenance of living in an apartment.  the lease that is attached to the email shows you that myself and husband were under the previous owner's lease and never signed a lease with RL Property Management. If there are any questions or concerns, please feel free to contact me.   
Complaint: 11609898
I am rejecting this response because:
Regards,
Sara Reddae

The WORST property management company I have ever seen. And let me preface this by saying, I personally work in property management and my roommate/boyfriend is a previous maintenance technician for a property management company. So we know exactly how things should run.
Let’s start with the prior to our move in. After viewing the German Village home, we loved the space and noted a few things down that needed fixed before we moved in. I made sure to give a note of these items to the leasing consultant in writing. Upon our day of move-in, I noticed the back door to the house was unlocked. Not a big deal, but sloppy. Once walking through the house, we noticed nothing had been cleaned prior to our arrival. Layers of dust caked the floors, fixtures, etc. The bathrooms were disgusting. Black rims around the inside of the toilets, and dirt all over the tubs. There were pee stains from the previous tenant’s dog on the carpets as well. After noticing those issues, we started noticing the maintenance issues. All of the issues I mentioned initially as well as new ones— broken/shattered basement window which is a safety issue, no railing on the outside porch which is a building code violation, stairway railing was hanging off the wall, claw foot tub shower fixture (shower curtain hangs off of) was hanging off the ceiling non functional, doorbell was not functional, previous residents trash in the backyard, a leak coming from the basement drain line, half bath toilet not flushing properly, none of the smoke detectors worked and many were missing from crucial areas (kitchen, bedroom, 3rd floor) and there was much more.
Now I admit, normally I am not the type to nitpick but it was VERY obvious they did not send anyone out to clean the unit before move in nor did a maintenance punch out. When I called to ask why none of this had been done, I got an answer as to the railings and the basement window which in exact words, “We forgot, but it will be fixed soon.” and to the rest that they would send someone out. The person they sent out fixed the railing issue and send he would bring by smoke detectors and carbon monoxide detectors the next day at noon, and he never showed up. He told us the toilet issue wasn’t a big deal just to jiggle the handle.
Less than a week later we get an email from the company telling us to remove the large amount of debris located in the back area. I told them it was not ours, rather it was there when we moved in and they promptly apologized and sent someone to remove it. Later on in the month, we noticed a utility technician in our driveway area turning off our water line. An important fact to know, I attempted to set up the water utility myself but RL told me they would take care of it and put it in our names. Immediately we called RL multiple times with no response. When they finally called back they said they had not put the water in our name but would do so. In that time period, our water was indeed shut off due to their negligence.
Let’s fast forward to a few months later when there was a leak in the basement on a Saturday afternoon. I immediately called the maintenance hotline which is 24/7 and reported the problem. The operator took down my info and went to call a technician to come out. She comes back on the line to say that no one answered her call and she would forward our info to the office. Days passed and the office never called me back.
In the winter when our kitchen water supply and drain lines froze, a technician was sent out and he ran a new drain line. Based on plumbing code, with a 1-1/2 inch drain line you need to have a quarter inch per foot slope on the line. This was achieved by stacking a pile of rocks and trash laying under the crawl space to attempt to get a slope instead of strapping the pipe to the floor joist.
On a slightly positive note, we did complain that we were getting no air flow to our second floor and that there was a 8-10 degree difference in the temperature between the 1st and 2nd floor. They ended up replacing SOME duct work (although we were told the entire duct system would be replaced). While we appreciated the effort, their work did not fix the problem. There was no distinguishable difference made.
The last straw was tonight when our power suddenly went out. After checking the block, we were the only ones without power. We did all the normal breaker stuff and then I called AEP to ensure there were no outages and that our account was up to date. All was fine. So I call the emergency maintenance request line and the guy answering the phone tells me that there is no on call person for electrical issues and we can expect someone to be out to our house in 3-5 business days! It was pitch black in our house, our food in the fridge was about to spoil, there was no hot water, and we have to wait how many days? After he said that, I was livid. Then I asked, well what about leaks and plumbing issues? Is there someone on call for that? Yes he said, there was. Funny because when I had a leak, there was no one available.
In that time of looking at the electrical panel, we noticed the panel and distribution feeder circuits are a severe life safety hazard (may short out and cause a fire due to the age of the circuit breakers themselves). The electrical service has an exterior disconnect breaker, which is corroded and aged, which leads to a correctly sized panel that was obviously installed by an inexperienced or unlicensed electrician. In addition there are pigtailed wires, which need to be directly hardwired to the breaker. The craftsmanship of the installation is more than questionable and if the maintenance technicians had observed the property before we moved in, this situation could have been avoided. We will report this issue to them along with the power outage.

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receipt showing the costs and deductions from the security deposit. appeal was requested from me once I was given notification of it and the follow up for the denial of the appeal. I have the contact info of [redacted] ###-###-#### who was the private contractor who performed the maintenance of the clogged toilet and the back screen door, where I had to come out of pocket for the materials and labor. the amount of money deducted from the deposit was excessive, for example broken handle door to the fridge was charged 100.00 and it only needed glue to be put on the handle with pressure to put it together. basement door was the exterior needing paint and sanding down and this goes along with the rear and bedroom door panel as well. reinstalling the bathroom vanity cabinet door handle was just placing screws in the handle and screwing it together. all materials were present and it was normal wear and tear/ cosmetic maintenance of living in an apartment.  the lease that is attached to the email shows you that myself and husband were under the previous owner's lease and never signed a lease with RL Property Management. If there are any questions or concerns, please feel free to contact me.  
 
Complaint: 11609898
I am rejecting this response because:
Regards,
Sara Reddae