Road Runner Moving & Storage Service LLC

We hired them to move our daughter from SC to MD The truck showed up to MD with just the driver and no movers We had to unload itNo compensation [redacted] (XXX-XXX-XXXX)was the sales rep who quoted me a price on the move He did not tell me that they subleased out I was told that the pickup wld be 9-12, that changed to 3- I was told from the manager, [redacted] (XXX-XXX-XXXX) that he wld look into it also if there was a price increase from the over the phone quote, I would be told ahead of time That didn't happen I was quoted $1,and after the truck was loaded and they had her stuff I was told $1,They said it was because of additional boxes So okay I said fine they obviously had me in a corner The move was on 12/30/pick up in SC The delivery came on 12/at 6:p.mwith just the driver, NO movers My daughter and I had to unload the truck with [redacted] the driver If this company could not do a move because of a holiday, then they should

They didn't show up during the day pickup window and never called to notify meThen they kept my security deposit without providing any service I scheduled my move with another mover and the salesman from Road Runner called me multiple times telling me they could beat their priceI told the salesman, [redacted] that I didn't like that they quoted based on volume and he promised me that if I stuck to my moving inventory, they wouldn't charge me any overages, so I agreed to give them my businessHe assured me I fit into their routes perfectly and there'd be no risk of not getting my stuff picked up on time The pickup for my long distance move was scheduled for Oct 29-They called me on the 28th to let me know they'd arrive 7a-10a on the 29th, but the driver never showed or calledI called the driver and finally got a call back hours after the pickup window was missedDriver told me he'd arrive later that night, however he never showed up againLate on the 29th he to

We recently paid thiscompany money to move our stuff from Pompano Beach to Austin and it would be an understatement to call it a [redacted] We were given a slew of promises, and deals, and guarantees and everything sounded great ( [redacted] the operations manager later admitted that the sales people lie to us to make the sale) but needless to say, it didn't end up so great I don't want to list every single disappointment incurred, although I can if you likeI'm sure you know about the incredible over two week delay in our move and the bevy of lies we were told by the staffBut also, the move job itself was schotty, several items which were "expertly packed" by your wonderful movers arrived brokenI figured I would just leave an honest facebook review and move on with my life until yesterday when I finally got around to hooking up the record player that you guys moved, spoiler, it's also broken The staff is incredibly rude, they will hang up on you, they will ignore your calls, they wont call you when they say they willThey will charge more when your stuff finally arrivesAnd your stuff will be broken I honestly don't know how they have ratings higher than or stars anywhere, it's incredibly shady and has me questioning the validity of these review services, Revdex.com included P.SI forgot to mention the bed bugs we found in a couple boxes, no doubt from sitting in some dirty warehouse for unplanned weeksThat was fun, I'll attach that pic too

senior citizen with medical issues that has medical supplies in moving van that is nowhere to be found delivery date-July at latest and still have not received my furniture and medical suppliesCompany has repeatedly lied about when they will deliver my shipment They had said it is in Maryland but I still havent received anything They also lied about how much their services cost and charged me double what they originally quoted [redacted] was the sales representative, he will not call me back I am on a fixed income and this company scammed me

Household Goods picked on Dec 12, and not delivered until January 21, No status and telling dummy dates for delivery At the time of taking b ooking, guy named [redacted] from Road Runner Moving & Storage( [redacted] , North Miami Beach, FL XXXXX DOT#: XXXXXXX MC#: XXXXX) assured me that goods will take 5-business days to be deliveredHis binding estimate mentioned that goods get delivered in 2-business days for distance more than miles but less than milesAt the time of taking order, he gave me information that he is the manager and not a broker, but later on I realized that he was just a broker when Big Boy Moving & Storage(D.B.A Great Van Lines [redacted] , Miami FL XXXXX US DOT: XXXXXXX MC: XXXXXX) instead of Road Runner came to pick up my goods on December 12, 2017(as per planned pickup)I had given the first available date at the new location to be December 19, in the document that I signed at the time of pic

Pros: the guys who came and got my things knew what they were doing, and nothing was damaged on arrival Cons: Sub-par communication It took nearly a month for my things to arrive from Florida (to Tennessee), and I was given no less than FIVE different ETAs by customer service I was also assured that I would receive an email and text when the truck left the warehouse, but instead, I was given a two-hour notice before arrival (Sunday morning, AM), and oh by the way, we only accept cash or a money order and it has to be paid in full If I had been given a little warning, that wouldn't have been a problem, but on a Sunday morning, I had to do some major scrambling Last thing: the guys who delivered my items had no tools, not even a pair of scissors; I had to provide everything This was a stressful and unpleasant experience, and I strongly advise against using this as your moving company

Our movers did not arrive when they said they would and did not return our calls until after the date had passed.In May 2018, we hired Road Runners Moving and Storage to conduct an interstate move between Boston and New OrleansThe sales rep I spoke with was [redacted] We also used Road Runners to transport our car and had issues with that as well, but not as egregious as the moveAt the time we signed our contract in mid-May, we paid a $depositWe were given a discounted rate for allowing a day pick up windowMovers were to come between 7/19-7/and we were told we would get days notice before the movers cameThis would be a full service moveWhen the pick up window dhrew close, we did not hear from anyone and had to contact Road Runner repeatedlyFinally we were told by [redacted] that our moving date was 7/and that we would be contacted on 7/by our mover [redacted] before the end of the business day with an estimated arrival windowWe never heard from [redacted] on

They didn't show up during the day pickup window and never called to notify meThen they kept my security deposit without providing any service
I scheduled my move with another mover and the salesman from Road Runner called me multiple times telling me they could beat their priceI told the salesman, *** *** that I didn't like that they quoted based on volume and he promised me that if I stuck to my moving inventory, they wouldn't charge me any overages, so I agreed to give them my businessHe assured me I fit into their routes perfectly and there'd be no risk of not getting my stuff picked up on time
The pickup for my long distance move was scheduled for Oct 29-They called me on the 28th to let me know they'd arrive 7a-10a on the 29th, but the driver never showed or calledI called the driver and finally got a call back hours after the pickup window was missedDriver told me he'd arrive later that night, however he never showed up againLate on the 29th he to

To assist in my daughter's move to Pueblo Colorado, I decided to commission a professional moving and storage company to handle the loading, storage and delivery of her household goodsAfter researching companies online and requesting multiple quotes for services, I decided upon Roadrunner Moving and Storage out of North Miami Beach Florida (***Miami Beach, FL XXXXX)We were assigned the Customer Representative ***After planning for the goods to be loaded at my daughter's home in Cookeville, TN on 11/16/17, we released an ACH payment of $to the company to cover the deposit, with $remaining on the total estimate of $
The company contacted my daughter shortly after the arrangements were made, to request the date be changed to Friday, 11/17/17, due to a scheduling conflict to which she agreed because, at that time, there was no issue in waiting an extra day
At approx10:AM, on Friday 11/17/17, *** contacted my daughter by

Pros: the guys who came and got my things knew what they were doing, and nothing was damaged on arrival
Cons: Sub-par communication It took nearly a month for my things to arrive from Florida (to Tennessee), and I was given no less than FIVE different ETAs by customer service I was also assured that I would receive an email and text when the truck left the warehouse, but instead, I was given a two-hour notice before arrival (Sunday morning, AM), and oh by the way, we only accept cash or a money order and it has to be paid in full If I had been given a little warning, that wouldn't have been a problem, but on a Sunday morning, I had to do some major scrambling Last thing: the guys who delivered my items had no tools, not even a pair of scissors; I had to provide everything
This was a stressful and unpleasant experience, and I strongly advise against using this as your moving company

Road Runner Order XXXXXXX Pick up of furniture was a week lateDelivery week lNo one will tell me delivery date or share driver's name & phone number
Road Runner Order XXXXXXX Pick up of furniture was a week lateDelivery is a week lateNo one will tell me delivery date or share driver's name & phone number
Furniture was picked up in Charlottesville Va last Thursday(a week later than contracted for) to be delivered to Bloomington ILHave been calling several times daily, people are nice & polite but don't call back with information or respond to emails
I don't know where the high end & expensive dining room table, leaves, & chairs areRoad Runner will not confirm a delivery date, share the driver's name, or driver's phone numberThey took a substantial deposit up front with a balance due at delivery

senior citizen with medical issues that has medical supplies in moving van that is nowhere to be found
delivery date-July at latest and still have not received my furniture and medical suppliesCompany has repeatedly lied about when they will deliver my shipment
They had said it is in Maryland but I still havent received anything
They also lied about how much their services cost and charged me double what they originally quoted
*** was the sales representative, he will not call me back
I am on a fixed income and this company scammed me

We recently paid thiscompany money to move our stuff from Pompano Beach to Austin and it would be an understatement to call it a *** We were given a slew of promises, and deals, and guarantees and everything sounded great (*** the operations manager later admitted that the sales people lie to us to make the sale) but needless to say, it didn't end up so great
I don't want to list every single disappointment incurred, although I can if you likeI'm sure you know about the incredible over two week delay in our move and the bevy of lies we were told by the staffBut also, the move job itself was schotty, several items which were "expertly packed" by your wonderful movers arrived brokenI figured I would just leave an honest facebook review and move on with my life until yesterday when I finally got around to hooking up the record player that you guys moved, spoiler, it's also broken
The staff is incredibly rude, they will hang up on you, they will ignore your calls, they wont call you when they say they willThey will charge more when your stuff finally arrivesAnd your stuff will be broken
I honestly don't know how they have ratings higher than or stars anywhere, it's incredibly shady and has me questioning the validity of these review services, Revdex.com included
P.SI forgot to mention the bed bugs we found in a couple boxes, no doubt from sitting in some dirty warehouse for unplanned weeksThat was fun, I'll attach that pic too

The worst moving company! Do not use this company!!!

Household Goods picked on Dec 12, and not delivered until January 21, No status and telling dummy dates for delivery
At the time of taking b ooking, guy named *** *** from Road Runner Moving & Storage(*** ***, North Miami Beach, FL XXXXX DOT#: XXXXXXX MC#: XXXXX) assured me that goods will take 5-business
days to be deliveredHis binding estimate mentioned that goods get delivered in 2-business days for distance more
than miles but less than milesAt the time of taking order, he gave me information that he is the manager
and not a broker, but later on I realized that he was just a broker when Big Boy Moving & Storage(D.B.A Great Van
Lines ***, Miami FL XXXXX US DOT: XXXXXXX MC: XXXXXX) instead of Road Runner came to pick up
my goods on December 12, 2017(as per planned pickup)I had given the first available date at the new location to be
December 19, in the document that I signed at the time of pic

Dishonesty during sell processBreach of contractLack of responsiveness to resolve issueLying to customerFinancial damage and emotional distress
In May 2018, I received a quote for a move from VA to FLThe sales rep was *** ***The moving estimate number is XXXXXXX I told *** very clearly that my moving date had to be July as I was leaving the state on July She assured verbally and in writing that July was going to be the pick up dateShe said that she'd give me a discount, a "flexibility discount ' , but it didn't mean that I had a window for pick upShe assured me again and again that the pick up date was going to be July I trusted her word and signed the contractThe Friday before the move, I called the company and told another rep that my move was scheduled for 7/and I needed to know the time the movers were going to be showing upShe told me that on 7/22(Sunday), they would be calling meShe never said that there was a 2- day windowOn Sun

We hired them to move our daughter from SC to MD The truck showed up to MD with just the driver and no movers We had to unload itNo compensation
*** *** (XXX-XXX-XXXX)was the sales rep who quoted me a price on the move He did not tell me that they subleased out I was told that the pickup wld be 9-12, that changed to 3- I was told from the manager, *** ***(XXX-XXX-XXXX) that he wld look into it also if there was a price increase from the over the phone quote, I would be told ahead of time That didn't happen I was quoted $1,and after the truck was loaded and they had her stuff I was told $1,They said it was because of additional boxes So okay I said fine they obviously had me in a corner The move was on 12/30/pick up in SC The delivery came on 12/at 6:p.mwith just the driver, NO movers My daughter and I had to unload the truck with *** the driver If this company could not do a move because of a holiday, then they should

This company changed prices of service after picking up my belongings, stole my 60" 3D TV, and all of my glass dishes/china
The purpose of this claim is to identify the items that were damaged or lost during my move with Road Runner Moving/ Better Rate MoversFirst I'd like to state that both of these companies target innocent people during vulnerable times of movingThe company I started this move with, Road Runner Movers, worked with Better Rate Movers to transport my things from Arlington, VA to Richmond, TX with a "guaranteed" rate to only scam me at the time of pick-up/delivery and change the priceWhen I refused to pay the movers the inflated price and not tip the movers (after being told that I should give them a 10% tip by their lead mover), my 51" 3-D Samsung television, dishes/china & glasses miraculously came up missing
When my things arrived to the storage unit on 1/22/18, the movers informed me that they notified the team in New York that items were missing from my

See below our dispute with the this branchThey continue to hold our furniture hostage even though we tried to settle this dispute with them on 10/1/
Our move date was September 21, wherein, we were informed by the movers that we had exceeded our estimated cubic feet capacity and that they were requesting additional funds in excess of $2,from us due to this overageWe instructed the mover that this could not be the case as we had shared our inventory with our Customer Service consultant and could not possibly be that much overThe mover suggested that we call the General Manager but neither the mover or myself could not reach himThe duration of our attempts to contact the GM exceeded minutes
The mover advised that our entertainment center was over sized (even though the inventory listing clearly has it listed as 'large') and this was causing the excess overage of cubic feetHe requested additional funds from us to cover the excess cost and we refused to pay

Fhttp://westpalmbeach.ebindr.com/ebindr/images/icons16x/scrub.jpgraudulently charged for an interstate move and will not answer complaints
On Oct30, I contracted with Road Runner Moving and Storage to move me from SC to MAI received a reasonable quote for $including all fees and chargesWhen the truck arrived on 11/10/my items were haphazardly packed into a truck bearing the name of MJ Relocation, LLCI was given no Bill of Lading at that time, nor was I made aware of the volume that was packed in the truck
When the truck arrived at my apartment in MA, the driver gave me the Bill of Lading containing no details of what was packed, only vague entries like "box"He insisted that I sign the form and date it for the day he loadedI felt intimidated by him since I was alone at the time he arrivedHe then insisted that I get a cashier's check for an additional $before he would unload my belongingsAfter I gave him the cashier's check he moved the items insi