Road Runner Moving & Storage Service LLC

I have broken property resulting from a move that they are not repairing/replacingI was misled about the insurance protection
I reserved a move with Rodger, when I asked about insurance he said I was covered up to $10,He advised me that if I needed more than that I would need to purchase a policyI was told what to expect with the process and was given incorrect informationI was told I would pay for the reservation at that time which ws $on my debit cardI was told $would be debited at the time of pickup and then again at deliveryI was told I needed a check/cash, and the full $was due when they arrived- I paid by check 3/29/Then they attempted to charge me first for packing/tape-which was to be includedThen they said it was because I took more space than estimatedThen they agreed that I was correct and should only have a balance of $The day of delivery (5/4/18) I was told they were incorrect I owed them $and only cash/money order is accepted-

Our movers did not arrive when they said they would and did not return our calls until after the date had passed.In May 2018, we hired Road Runners Moving and Storage to conduct an interstate move between Boston and New OrleansThe sales rep I spoke with was *** ***We also used Road Runners to transport our car and had issues with that as well, but not as egregious as the moveAt the time we signed our contract in mid-May, we paid a $depositWe were given a discounted rate for allowing a day pick up windowMovers were to come between 7/19-7/and we were told we would get days notice before the movers cameThis would be a full service moveWhen the pick up window dhrew close, we did not hear from anyone and had to contact Road Runner repeatedlyFinally we were told by *** that our moving date was 7/and that we would be contacted on 7/by our mover *** before the end of the business day with an estimated arrival windowWe never heard from *** on

Absolutely the worst and unprofessional moving company that I've ever experiencedMy 1st time relocating long distance and I shopped around in need of a moving companyThe company Sales Rep *** *** is real good at luring you and promising you how efficient this company is From the moment I secured the Binding Agreement on ThursDec20th, giving them my deposit, it went downhillMovers didnt show up as scheduledWhen picked up items, got my pick up monies, overcharged me and I havent seen or heard from any of them till Thursday, Dec27thThe General Manager finally returned my call and gave me nothing but excusesPlease DO NOT USE THIS COMPANY!

Misleading sales practices - verbally guaranteed delivery by particular date - unable to deliver and ignored calls with regard to the matter
On December and 8, Sales manager Michael *** created proposal for one small truck move of my goods from *** to New *** I indicated that I would only be in New Orleans dec 25-and would need assurance that the truck would arrive dec so that I could receive the furnitureHe told me he could not promise 26th because movers would be off on the 25th, but would
promise 26th or 27thHe said they could not put that in the written guarantee because "in case there was a hurricane or something like that" but that he was the manager and would
Make sure it would get there on timeI called the dispatch on the 26th to see when my furniture was coming as I had not heard from anyoneThe dispatcher told me that "best case the furniture would be there by the 31st" I told him that after the 29th I would be out of town until mid-feb, whi