Roadrunner Transportation Systems

Roadrunner would like to apologize for the delay in processing this payment. A check will be sent out on 2/19. Thank you***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
while I did receive a partial payment from Roadrunner, it is only a portion of the claim I filed. I am NOT SATISFIED with the result of this and feel strongly that Roadrunner is simply trying to "pass the buck" and evade responsibility for the full claim. I expect Roadrunner to honor my FULL claim request regardless. I would also like to know what consumer protection laws are in place regarding the delay in them responding to my claim. I am led to believe they only had days and they did not comply by days. Does this give me additional action to continue my complaint?I realize the claim may have been "assumed closed" due to me being 1-days tardy in this response, so if I have to, I'd like to re-open this claim. Roadrunner has purposely delayed my claim in my opinion, and their "weak" generic apology below is not satisfactory. "sorry" just doesn't cut it. I demand they pay the sales tax I incurred as well as the freight charges I incurred. they apparently are trying to deny those claims.If they will not comply with my claim, I will require Roadrunner to release specific information for "Blue Grace" I have never heard of this company, don't have a "tracking number" or any identification, and believe that Roadrunner may have sub-contracted or off-loaded this to another company (Blue Grace). They cannot simply lead me off on a wild goose chase with this mysterious "Blue Grace" company with no identifying information for my particular shipment.Thanks,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This load was dispatched thru Central Dispatch as follows:Order ID: 06altima 05civic nyCurrent Status: DeliveredLast Updated: 2015-02-02:41:PST by Midwest AutoplexBelow is the dispatch sheet you have assigned to Roadrunner Transportation Services Inc..Order ID: 06altima 05civic nyCARRIER INFORMATIONCarrier: Roadrunner Transportation Services Inc.*** *** *** *** ** *** MC Number: ***Contact: *** RawiePhone: ***Phone 2: *** ***Fax: *** ***ORDER INFORMATIONDispatch Date: 02/04/2015Pickup Estimated: 02/05/2015Delivery Estimated: 02/07/2015Ship Via: OpenCondition: OperablePrice Listed: $1,200.00Total Payment to Carrier: $1,200.00On Delivery to Carrier: $1,200.00 *CODCompany** owes Carrier: $0.00 after COD is paid*Check on Delivery.**The company (broker, dealer, auction, rental company, etc.) that originated this dispatch sheet.Dispatch SheetMidwest AutoplexArsenal St.saint louis, MO 63139CoPhone: (314) 647-4351Dispatch InfoContact: Jeff GeislerPhone: 314-749-5258Fax: (866) 574-2163Total Vehicles: 2VEHICLE INFORMATION1 nissan altimaType: CarColor:Plate:VIN: ***Lot #:2 honda civicType: CarColor:Plate:VIN: ***Lot #:PICKUP INFORMATION*** *** *** ***
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*** *** DELIVERY INFORMATIONName: *** *** ***
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Regards,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
This is the correct company as it has the same phone number and US DOT: ***According to Central Dispatch the website used to engage this transporter.Business AddressBusinessTelephone and FaxMail AddressMailTelephone and FaxUndeliverableMail*** *** *** ***
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*** *** ***Regards,
*** ***

All shipments that move must be crated and placed on pallets for transportation prior to pick-upOur website has an estimated delivery date, it is an estimate based on freight volume at origin and the destinationThe shipment picked up on June 29th and delivered to customer on July 13th
Please note that weekends and Holidays and not calculated in the transit timeSince this freight moved over a long 4th of July Holiday weekend, the shipment did not move as quickly as it would have at other timesYou would need to contact the 3rd party to request any type of refund for shipping costsThe delivery window is not outside a delivery time that would substantiate any type of refundRoadrunner offers a guarantee service to customers, this would need to be requested prior to shipment picking up, this additional service was not requested I do apologize for the longer than delivery of the shipment, the customer has received delivery

We have received the claimants claim and met the Federal regulations of replying within days with a claim number that acknowledges we received the claim. We have days to process a claim in our system once received per National Motor Freight Regulations. The claim was
received and entered into our system on 12/7/15. The claimant contracted a 3rd party logistics company Amstan Logistics which apparently did not advise their customer in the event of a loss or damage that this would be the window of processing. We will process the claim within the guidelines set by NMFC

The claim was processed based on the limits of liability afforded the carrier per Carmack (Claims Law). The claimant filed for special damages that are allowed to be excluded by this legislation. The shipment was not guaranteed in any means and the shipper chose to ship in such a
manner. We paid the claim based on the liability limits afforded through the shipment contract with the 3rd party

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We informed the company of the issue immediately, we signed for the order under protest, and we contacted [redacted] as instructed. All paperwork was filed with him. We contacted the company immediately following delivery and we provided [redacted] with all the necessary paperwork as request by the second week of January of 2015. This claim was filed within the 9 months. After [redacted] and RoadRunner failed to contact us back we submitted the forms again. We have e-mails proving when the above took place and would be happy to provide them. I believe [redacted] failed to forward our information to RoadRunner. However, he stated that he is an agent of your company. I would be happy to supply e-mails and telephone records proving our attempts to contact you.In addition even after filing the paperwork again with your company in January, no one contacted us until May. If anyone is outside of the 9 month window it is due to negligence.Thank you,
Regards,
[redacted]

Do you have a pro or tracking number that you could provide?  While I still believe that we are not the proper company for this complaint, I have searched the name and address of your company, and find no deliveries to that address.

This matter was reviewed again.  This shipment moved through our system clear of any damage notations.  The consignee had the oppertunity to view the shipment at the time of delivery and note any possible damages, or any issues with the freight.  The consignee signed for this shipment...

free and clear of any damages or notations on how the pallet arrived.  In this situation, there is no way of knowing where the damage may have occured, or where the pallet may have been switched out.  As with all claims of a concealed damage nature, when the burden of proof rests on the claimant to prove that the damage could have only happened in shipping, that has not occured.  We offer 1/3 rd of the claimed amount which is standard in concealed damage situations.  Sincerely [redacted]Claims Manager

After some research I was able to find the Pro# for this shipment. The shipment has now cleared customs and customer has been contacted by a manager to arrange delivery of shipment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still find it hard to believe that this company is hiding behind such an insufficient excuse for their gross negligence in damaging and delaying a shipment. It almost seems like they implemented this policy to give them license to provide substandard service.I'm willing to negotiate a mutually agreed upon settlement, but refuse to let it sit as it does now.
Regards,
[redacted]

There is nothing else I can state regarding our stance than I have already stated.  Revdex.com please close this situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is not an acceptable response. We contacted [redacted], I attempted to use your website, left several telephone messages for you, and emails. I would like the Revdex.com to provide us with the contact information of the other individuals with the same issue. If this is not resolved class action litigation would most likely yield a positive outcome. I also believe that it would be in the best interest of the consumer to have this issue recorded with the business commission Wisconsin along with the states attorney. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As previously stated.  This item will stay open until a refund is given.  Your response is simply excuses and passing the blame for YOUR failure to ME the customer without people like myself you HAVE NO CUSTOMER.
Regards,
[redacted]

Carmack is in place to protect both the carrier and the customer  based on the mode and at the price point a product is shipped. Limits of liability are not insurance  but the guidelines that are established for the industry in the event a shipment is distressed.  Third parties such as the one used in this case educate the customer at the time of the requested pickup entry into their system. As the carrier we expect that communication has occurred and that the shipper is aware based on the price point they chose to move their freight they understand the respective limits.  We settled this claim based on those respective guidelines.

[redacted]Jan 24 (1 day ago)tocomplaints,meThank you, [redacted] We have made multiple attempts to contact them, and have heard nothing. After the denied our claim, all communication was cut off. We're simply trying to get the money back we spent to do their job. Nothing more.I...

look forward to hearing what results you get![redacted], FounderHayes & Sons Furniturewww.hayesandsonsfurniture.comfacebook.com/hayesandsonsfurniture[redacte...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Nova-rae Walbridge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response is completely inaccurate as to the context of my situation.  1. The person I spoke with stated that the shipment "SHOULD HAVE BEEN ON FRIDAY'S TRUCK".  I asked for someone to return my call from management.  NOBODY CALLED ME BACK.2. I called again to inquire as to the delay and ask for my refund.  The person responding on the phone took all the notes and said "SOMEONE WILL CALL YOU BACK". Once again "NOBODY CALLED ME BACK". 3.  The shipper FITNESS SUPERSTORE had been assured that MY SHIPMENT would make it to me by the promised date of 2/10 which as articulated on the shipment bill.  It is clear that no effort was made to do this as the warehouse person could not explain why something less important wasn't pulled off and mine placed on the truck that left on Friday February 5th.4.  Your statement of the shipment being paid by the shipper is incorrect.  Who do you think is paying it?  I AM.  My request for a refund still stands.5.  You clearly do not understand WHO YOUR CUSTOMER IS and nor do you care what your customer thinks as TWICE I have asked to speak to someone and TWICE you have clearly demonstrated that you do not speak to customers.  6.  Your statement about me not being available is because I spoke to your team and to original shipper of BEING OUT OF THE COUNTRY AS OF SATURDAY FEB 13 - 20.  This is the entire REASON for getting this shipment to me by Feb 10, the 12th at the latest.  Your statements are false and it is clear you wish to NOT RESOLVE THIS ISSUE. 
Regards,
[redacted]