After reviewing Mr. [redacted]’s complaint, we have reviewed his file. We sat with Mr. and Mrs. [redacted] on March 29,2016 at their home. We presented them with our services and our legally binding contract they agreed to hire us for services and agreed to all our terms and conditions. Just from the complaint...
and client’s own admittance they are in breech of contract due to contacting the resort directly. Also, after reviewing the attorney above I have found that he is a personal injury attorney and do not feel that his “opinion” should have made any bearing on the slanderous claims Mr. [redacted] is making. What I did find in reviewing Mr. [redacted]’s file is that we have phone records of contacting or speaking with Mr. or Mrs. [redacted] on the following dates, as well as documented dates that we have sent correspondences to the resort. I will provide that all below. Mr. and Mrs. [redacted] are not entitled to a refund since they are in breech for contacting the resort during the process, also we are still diligently working on this file and corresponding with them as well as the resort. We kindly ask that you close this complaint satisfactory. Thank you
To whom it may concern, We received a complaint from Mr. [redacted], after reviewing the complaint we find it to be false. We met with Mr. [redacted] on Nov 16,2016 in regards to his interest of our services. He was provided a full and detailed contract of the services we offer. Mr. [redacted] agreed to and signed...
that he understood all of our terms including our refund policy which is state governed at 7 days. We have not received a request for a refund prior to this complaint. When we went and met with Mr. [redacted] we did express to him the definition of a perpetual deed which is the following “you possess a deed in your name that passes down to your children as part of your estate”. This is factual, there is no “false legal actions” being expressed by our company as we are not attorneys. We do not target clients based on age, gender, sex, religion or any other means and it is completely inaccurate for the client to state that we target the elderly. We respond to timeshare owners that have shown interest one way or another on being timeshare free. The fee that Mr. [redacted] was charged is a discount that was provided to him by his sales representative as our fee is typically much higher for the service that he contracted with us for. Also, per our legal and binding contract our client was not to have contact with the resort well under contract with us, and if the resort told him $300 it is only because they know he is working with a company otherwise that would not have been offered to him and this is also covered in the contract. Mr. [redacted] is not entitled to a refund due to him being outside the legally allotted time frame of 7 day and due to the breech of his contract per his admittance. We will continue to work on Mr. [redacted]’s file and complete our contractual agreement out. If he has any questions he can contact our corporate office. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] We are rejecting the offer because they say they want to talk to me but they don't call. They sent me an affidavit to sign yesterday and I will not sign it because it is not accurate. It is a lot of general information and the amounts of money are wrong. I cannot sign it with this information on it. They did not offer my money back for the lack of service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I do not feel this complaint should be dismissed. I feel this is a legitimate complaint due to the fact that this has been on going for 20 months. If my mother had not passed away, would this still be in limbo? And oh by the way, I do not know how much longer this will take to get resolved with the Time Share.
Regards,
[redacted]
We have received and reviewed the complaint from Mrs. [redacted]. We have spoken to Mrs. [redacted] and have addressed her concerns and questions. We have explained what we need from her to complete this file out and she has agreed to get that information to us as soon as she can. Once we receive this...
requested information we will get this file taken care of and then provide Mrs. [redacted] with the chain of documents for her records.
We have received Mr. [redacted]’s response to complaint #[redacted]. We have provided all supporting and noted information regarding correspondence with Mr. [redacted], the resort and all other agencies. We have done everything and continue to do everything that we contractually agreed to regarding Mr. [redacted]’s file. Mr. [redacted] continues to demand a refund, and after all the proven work we have done and will continue to do on this file he simply is not entitled to a refund. Per the contract that Mr. [redacted] signed (on page 2 section 5 titled: Termination of Contract) he was entitled by state regulations a 7 days period to cancel this agreement with no penalty. He did not request to terminate this contract within that time frame. We are asking that this be closed. We have made every reasonable effort to satisfy this complaint aside from giving Mr. [redacted] a full refund for work that has been performed and a contract that is still active and being worked on. Please find signed agreement attached. Thank you
I received a call from RCN after I filed a complaint with you and Bethany from RCN told me thatthe transfer of our timeshare has been completed and recorded and we will receive a copy of it and that we will not be responsible for the 2017 maintenance fee.Thank you.[redacted]
We have reviewed the complaint received by [redacted]. We would like to start by saying that she is not a client of ours and we are responding to this as a courtesy. We started working with [redacted] back in January 2016. We went and sat at her home and showed her the services we could offer...
her to help her be released of her ownership. [redacted] decided that she would like to proceed with a contract with us. On January 20,2016, a packet of documents was sent out to [redacted], she returned them incomplete in February, we called the client and explained what she was missing and mailed them back to her to complete. She completed them and mailed them back. We were in contact with the resort from February 18,2016 till August 23,2016. They wanted to tack extreme fees on to the client in order to let the property transfer out of the client’s name. We spoke to [redacted] on August 13,2016 about this matter in detail and came up with a new strategy. We had constant contact with [redacted] though till November of 2016. 9/14/16 left message and mailed documents 9/16/16 spoke to [redacted] and she received the documents 11/11/16 spoke to [redacted] and assisted her with the documents, she is having notarized on Monday & will then mail them in 11/22/16 received mailed in documents 11/23/16 Mailed documents to resort 2/23/17 sent email to client 3/24/17 Attempted Follow up/email no response 4/20/17 Called # not in service/emailed client-no response 5/9/17 Non-Compliance letter mailed to client 6/20/17 Call # not in service-email no response 7/19/17 Call # not in service still/still no reply to email 9/1/17 Received call that Mrs. [redacted] is deceased/Call her daughter Mrs. [redacted] 9/1/17 Spoke to Mrs. [redacted]-she claims we took her mom’s money in Jan 2016 & have "dropped the ball"/when I asked her why we were not notified her mom died last December/she became very rude, would not answer any questions. She became impossible to talk to and warned that the call would be disconnected if she continued. The call was discontinued. At this point we need proof of who Mrs. [redacted] is and what position she holds over [redacted]’s estate. We also will need a valid death certificate for [redacted]. As you can see Mrs. [redacted]’s claims are groundless as we did work closely with [redacted] until she was unreachable and we continued to try to reach her numerous times. We had no way of knowing of [redacted] passing until almost a year later when were notified. We would like to complete this file out and will continue to work on it as soon as we receive all the proper documentation listed above. We would like this complaint to be removed as this complaint is made from a non-consumer of RCN. Also, we spoke to Mrs. [redacted] on 9/15/2017 and she is aware of the items we need from her now and seems to better understand our process at this time. Thank you,
We emailed all information from the time share and any time we received a phone call we responded but could never get any one to answer the phone and asked us to use e mail which we did.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We initially filed a complaint with the Revdex.com with this company. I would like to rescind our complaint. There was a great misunderstanding between us. We were also told by a competitor of theirs horrible negative things, all of which we found out are NOT true. The owner called me personally and we spoke about the misunderstandings and he graciously answered all my questions. They are working to resolve our deed issue. This company has been nothing but helpful, kind and works with us with every step of he way.
I apologize that you do not find our response adequate for you. However, I cannot help but to consider that you are being coached on writing this complaint and response due to the lack of supportive evidence. We have legally binding contracts which outline all our services which I discussed in the previous response. Also, you have clearly been in breech of contract by contacting the resort. You state “Secondly, the fee of $300.00 was quoted one year prior to this contract and confirmed again by my son”, if this were to be a true statement I am unclear as to why you were still seeking assistance to get relieved from your timeshare if a YEAR prior to signing with our company the resort told you that you could be free and clear for $300.00? As we state in our agreement, if you receive a offer after the date of signing a contract with us, you are not entitled to a refund. Also, as our contract states you have 7 days from the time of signing to cancel if you were to change your mind. This is a groundless complaint were very evident facts of breech of contract. However we will continue to work on your file as needed to fulfill our obligations. I have attached our contract with all the highlighted areas of the terms of contract.Thank you
We spoke to Mr. [redacted] and he explained his problem to us. After doing research on the phone number he provided, we identified that we have his phone number in our database but with a different name than his. RCN then spoke to Mr. [redacted] again to explain that his DNC request was accommodated...
the first time we spoke to him, but due to a setting change in our system, his phone number, mistakenly, was called again. RCN has corrected the setting change to make sure that Mr. [redacted] will not be contacted again.
After reviewing Mr. [redacted]’s complaint, we have reviewed his file. We sat with Mr. and Mrs. [redacted] on March 29,2016 at their home. We presented them with our services and our legally binding contract they agreed to hire us for services and agreed to all our terms and conditions. Just from the complaint...
and client’s own admittance they are in breech of contract due to contacting the resort directly. Also, after reviewing the attorney above I have found that he is a personal injury attorney and do not feel that his “opinion” should have made any bearing on the slanderous claims Mr. [redacted] is making. What I did find in reviewing Mr. [redacted]’s file is that we have phone records of contacting or speaking with Mr. or Mrs. [redacted] on the following dates, as well as documented dates that we have sent correspondences to the resort. I will provide that all below. Mr. and Mrs. [redacted] are not entitled to a refund since they are in breech for contacting the resort during the process, also we are still diligently working on this file and corresponding with them as well as the resort. We kindly ask that you close this complaint satisfactory. Thank you
To whom it may concern, We received a complaint from Mr. [redacted], after reviewing the complaint we find it to be false. We met with Mr. [redacted] on Nov 16,2016 in regards to his interest of our services. He was provided a full and detailed contract of the services we offer. Mr. [redacted] agreed to and signed...
that he understood all of our terms including our refund policy which is state governed at 7 days. We have not received a request for a refund prior to this complaint. When we went and met with Mr. [redacted] we did express to him the definition of a perpetual deed which is the following “you possess a deed in your name that passes down to your children as part of your estate”. This is factual, there is no “false legal actions” being expressed by our company as we are not attorneys. We do not target clients based on age, gender, sex, religion or any other means and it is completely inaccurate for the client to state that we target the elderly. We respond to timeshare owners that have shown interest one way or another on being timeshare free. The fee that Mr. [redacted] was charged is a discount that was provided to him by his sales representative as our fee is typically much higher for the service that he contracted with us for. Also, per our legal and binding contract our client was not to have contact with the resort well under contract with us, and if the resort told him $300 it is only because they know he is working with a company otherwise that would not have been offered to him and this is also covered in the contract. Mr. [redacted] is not entitled to a refund due to him being outside the legally allotted time frame of 7 day and due to the breech of his contract per his admittance. We will continue to work on Mr. [redacted]’s file and complete our contractual agreement out. If he has any questions he can contact our corporate office. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] We are rejecting the offer because they say they want to talk to me but they don't call. They sent me an affidavit to sign yesterday and I will not sign it because it is not accurate. It is a lot of general information and the amounts of money are wrong. I cannot sign it with this information on it. They did not offer my money back for the lack of service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I do not feel this complaint should be dismissed. I feel this is a legitimate complaint due to the fact that this has been on going for 20 months. If my mother had not passed away, would this still be in limbo? And oh by the way, I do not know how much longer this will take to get resolved with the Time Share.
Regards,
[redacted]
We have received and reviewed the complaint from Mrs. [redacted]. We have spoken to Mrs. [redacted] and have addressed her concerns and questions. We have explained what we need from her to complete this file out and she has agreed to get that information to us as soon as she can. Once we receive this...
requested information we will get this file taken care of and then provide Mrs. [redacted] with the chain of documents for her records.
We have received Mr. [redacted]’s response to complaint #[redacted]. We have provided all supporting and noted information regarding correspondence with Mr. [redacted], the resort and all other agencies. We have done everything and continue to do everything that we contractually agreed to regarding Mr. [redacted]’s file. Mr. [redacted] continues to demand a refund, and after all the proven work we have done and will continue to do on this file he simply is not entitled to a refund. Per the contract that Mr. [redacted] signed (on page 2 section 5 titled: Termination of Contract) he was entitled by state regulations a 7 days period to cancel this agreement with no penalty. He did not request to terminate this contract within that time frame. We are asking that this be closed. We have made every reasonable effort to satisfy this complaint aside from giving Mr. [redacted] a full refund for work that has been performed and a contract that is still active and being worked on. Please find signed agreement attached. Thank you
I received a call from RCN after I filed a complaint with you and Bethany from RCN told me thatthe transfer of our timeshare has been completed and recorded and we will receive a copy of it and that we will not be responsible for the 2017 maintenance fee.Thank you.[redacted]
We have reviewed the complaint received by [redacted]. We would like to start by saying that she is not a client of ours and we are responding to this as a courtesy. We started working with [redacted] back in January 2016. We went and sat at her home and showed her the services we could offer...
her to help her be released of her ownership. [redacted] decided that she would like to proceed with a contract with us. On January 20,2016, a packet of documents was sent out to [redacted], she returned them incomplete in February, we called the client and explained what she was missing and mailed them back to her to complete. She completed them and mailed them back. We were in contact with the resort from February 18,2016 till August 23,2016. They wanted to tack extreme fees on to the client in order to let the property transfer out of the client’s name. We spoke to [redacted] on August 13,2016 about this matter in detail and came up with a new strategy. We had constant contact with [redacted] though till November of 2016. 9/14/16 left message and mailed documents 9/16/16 spoke to [redacted] and she received the documents 11/11/16 spoke to [redacted] and assisted her with the documents, she is having notarized on Monday & will then mail them in 11/22/16 received mailed in documents 11/23/16 Mailed documents to resort 2/23/17 sent email to client 3/24/17 Attempted Follow up/email no response 4/20/17 Called # not in service/emailed client-no response 5/9/17 Non-Compliance letter mailed to client 6/20/17 Call # not in service-email no response 7/19/17 Call # not in service still/still no reply to email 9/1/17 Received call that Mrs. [redacted] is deceased/Call her daughter Mrs. [redacted] 9/1/17 Spoke to Mrs. [redacted]-she claims we took her mom’s money in Jan 2016 & have "dropped the ball"/when I asked her why we were not notified her mom died last December/she became very rude, would not answer any questions. She became impossible to talk to and warned that the call would be disconnected if she continued. The call was discontinued. At this point we need proof of who Mrs. [redacted] is and what position she holds over [redacted]’s estate. We also will need a valid death certificate for [redacted]. As you can see Mrs. [redacted]’s claims are groundless as we did work closely with [redacted] until she was unreachable and we continued to try to reach her numerous times. We had no way of knowing of [redacted] passing until almost a year later when were notified. We would like to complete this file out and will continue to work on it as soon as we receive all the proper documentation listed above. We would like this complaint to be removed as this complaint is made from a non-consumer of RCN. Also, we spoke to Mrs. [redacted] on 9/15/2017 and she is aware of the items we need from her now and seems to better understand our process at this time. Thank you,
We emailed all information from the time share and any time we received a phone call we responded but could never get any one to answer the phone and asked us to use e mail which we did.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We initially filed a complaint with the Revdex.com with this company. I would like to rescind our complaint. There was a great misunderstanding between us. We were also told by a competitor of theirs horrible negative things, all of which we found out are NOT true. The owner called me personally and we spoke about the misunderstandings and he graciously answered all my questions. They are working to resolve our deed issue. This company has been nothing but helpful, kind and works with us with every step of he way.
I apologize that you do not find our response adequate for you. However, I cannot help but to consider that you are being coached on writing this complaint and response due to the lack of supportive evidence. We have legally binding contracts which outline all our services which I discussed in the previous response. Also, you have clearly been in breech of contract by contacting the resort. You state “Secondly, the fee of $300.00 was quoted one year prior to this contract and confirmed again by my son”, if this were to be a true statement I am unclear as to why you were still seeking assistance to get relieved from your timeshare if a YEAR prior to signing with our company the resort told you that you could be free and clear for $300.00? As we state in our agreement, if you receive a offer after the date of signing a contract with us, you are not entitled to a refund. Also, as our contract states you have 7 days from the time of signing to cancel if you were to change your mind. This is a groundless complaint were very evident facts of breech of contract. However we will continue to work on your file as needed to fulfill our obligations. I have attached our contract with all the highlighted areas of the terms of contract.Thank you
We spoke to Mr. [redacted] and he explained his problem to us. After doing research on the phone number he provided, we identified that we have his phone number in our database but with a different name than his. RCN then spoke to Mr. [redacted] again to explain that his DNC request was accommodated...
the first time we spoke to him, but due to a setting change in our system, his phone number, mistakenly, was called again. RCN has corrected the setting change to make sure that Mr. [redacted] will not be contacted again.