Hi,We send our products to an authorized camera repair center called ***They are a big company with many specialists with many years of experienceSince you and neither us, are professionals we need to rely on their outcomeWe will attach a copy of their reportIt clearly explains that all defects are not manufacturer defects, which means that unfortunately we cannot cover you for this issueWe sincerely apologize, we know this is not the response you were expectingWe suggest that you contact your local repair center to see if a cheaper price quote can be reached
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have spoken with the owner of the company who stated he would replace or repair my gray market item, also stated he would email me the shipping information and would honor the year warranty We spoke on Monday March [redacted] As of today I have not received the email I am very aware of what gray market equipment is, and I also know camera manufacturers are sueing to stop the sale of such equipment because of reasons like thisI still have my original receipts none of which state gray market In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Our original listing stated that this product was an import modelIt has stated so for the last years we were in business and we can prove itWe have just double checked with [redacted] directly as well and they have too confirmed that the listing stated that the product is an import model at the time of your purchaseIf you wish to fight against our database as well as ***'s we cannot stop youIn any case, the Nikon warranty is no longer effectiveThe tamron warranty will be honored, as we just confirmed with the manager, you were told to return the tamron lens to be sent to the local authorized professionals we use to test if the defect on the lens is indeed a defect that is covered by Tamron (manufacturer defects only)If you didn't receive the reply email, we suggest that you check your spam folder and if you still don't find it you will need to contact customer service directly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still consider it fraud if you advertise a one year warranty and refuse to honor it past months
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
you needed a correct sales receipt# *** that is on the invoice from getitdigital]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi,This camera was actually advertised as an import/ gray market with ayear seller warrantyYour claim regarding this not being as advertised is false.You will be able to get covered by our seller warranty if the defect is eligibleTo do so, please contact our customer service.If you want your
camera back, we will be happy to send it to youPlease decide how you wish to proceed
Hi,This was advertised to include a year seller warrantyRight underneath that we included 'warranty coverage: manufacturer defects, same as manufacturer warranty.'The manufacturer warranty will only cover you for year parts days labor, and we cover the exact same costsThis was advertised
in the listing.Please contact us with any further questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer
I HAVE spoken WITH Nikon, they were the ones that notified me of the fraudulent equipment Due to the fact this is not USA manufacturerd equipment no one will repair the Nikon The Tamron had it been USA manufacturerd would've came with a six year warranty Nothing I received at the time showed I was purchasing gray market equipment The attorney general states that a buyer must be made aware of gray market equipment prior to sale You can change the verbiage all you want but the fact is your website does not say it is gray market And at the time I don't believe it said imported either, as none of my paperwork I have say such either I have the original paperwork.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Like I stated before the owner of the company supposedly called Monday and said he would honor the warranty on the Tamron I am still waiting on shipping info When received I will dismiss my complaint Until then
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There are two storage slots for the cameraThe first is a CF slot (where the company is arguing was damaged by myselfThe other slot does not have any pins and thus can't be damaged and yet the SD card has the same problem with the Error Message "CARD Error' that was listed for the CF slot The bottom line is both slots gave the same meaage and both slots do not workIf, as the retailer is arguing, the CF slot is damaged because of pin damage this does not negate the fact that the other storage device also does not work and it does not have ins which can be damagedI expect Get It Digital to fix ths storage area if they will not fix the other This issue is not resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi there,We just confirmed with our customer service representative, and you are correctYou were supposed to receive a USA model.You can return this back to us for a full refund.Kind regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Hello,I still maintain that GetItDigital is using deliberately misleading advertising: If the ad states that the product has a "year seller warranty," even if it is followed by "same as manufacturer warranty" below it, then the implication is that the manufacturer also offers a year warrantyNowhere does it state that the manufacturer offers less than a year warranty or that it's limited in any way, and that thus, the offered year warranty is in any way lessenedIn this case, there was no indication to me, as the consumer, that I needed to send in the camera within days as opposed to any time within the full year.Additionally, a new development is that I've contacted the seller and have paid for the labor to receive the camera back (since the repair shop only holds it for two weeks), however, the faulty shutter error message STILL APPEARS.What do I do now?!Thank you. This was advertised to include a year seller warrantyRight underneath that we included 'warranty coverage: manufacturer defects, same as manufacturer warranty.'The manufacturer warranty will only cover you for year parts days labor, and we cover the exact same costsThis was advertised in the listing
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We understand that you feel that you have 'have shown you are a man of your word." Unfortunately, we do not support that, since we hardly feel that leaving us 2 negative feedbacks counts as following an agreement. We apologize but we will not reward your 2nd negative feedback. If you do follow our initial agreement, we will stick our our promise and send you the warranty. We hope you are successful. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I do have one question though. The business did say they'd refund me fully for the incorrect item. But I want to confirm with you guys and the seller that they'll cover the return shipping.
Sincerely,
[redacted]
Hi,We understand that there is an issue with your order and we will do our best to assist you in the most satisfactory way as possible.Your claims shows us an Order Number: [redacted].Your order # seems to be missing several digits. Please provide us with an order # that begins with E0 and is...
followed by 6 additional digits. You should be able to locate it from any of the emails sent to you.
Hi,We send our products to an authorized camera repair center called [redacted]. They are a big company with many specialists with many years of experience. Since you and neither us, are professionals we need to rely on their outcome. We will attach a copy of their report. It clearly explains that all defects are not manufacturer defects, which means that unfortunately we cannot cover you for this issue. We sincerely apologize, we know this is not the response you were expecting. We suggest that you contact your local repair center to see if a cheaper price quote can be reached.
Hi [redacted],Thank you for contacting us. We understand that you are having issues with your order and we will be happy to assist you in every way we can.Let us first state several facts so that there aren't any misunderstandings, before we continue addressing your claim. Your camera comes with a 3 year...
seller warranty which covers manufacturer defects only. As stated in our warranty polices, our warranty reflects the manufacturer's warranty which you can read online on the Nikon website or we can send you a copy of our warranty statement:1. The warranty covers your for the camera body ONLY. It does not cover any accessories which include the cables, battery, charger, strap, etc. If any of the accessories should get damaged during usage within the 3 year warranty period, it will need to be replaced on the consumer's expense.2. The camera body is covered for manufacturer defects ONLY. This means that if any malfunction is due to damage caused by the consumer, the costs of repair will not be covered by the seller. You have the option to pay us for the repair or we can ship the camera to you and you can repair it on your own or somewhere locally.Your camera was sent to a professional repair center for evaluation. This repair center has authorized experts who assess the damage and then send us a statement with the defect cause and repair costs. These experts are like doctors but for camera bodies, they know their cameras inside out and we trust that their assessment is correct. They showed us that the pins in the memory card slot were bent/ broken which was the reason the camera could not read the cards. This may have been caused accidentally, we understand that you treat your cameras "like babies" but even the most loving parents can cause unintentional physical harm to their babies. In any case, the fact of the matter is that the memory card slot worked for 7 months and then ceased to work. This most definitely was not caused by a manufacturer defect because if it was, you would have been receiving these errors on the first day of usage. If you want to take the camera directly to Nikon for evaluation and for a warranty price quote, you will see that you will receive the exact same assessment - that the memory card slot defect is not covered by the manufacturer warranty based on the above facts. If you have any other reasonable suggestions, we would be more than glad to consider them. However, we will not be able to cover the costs of damage for a camera body that was not as a result of a manufacturer defect. Kind regards
Our original listing stated that this product was an import model. It has stated so for the last 10 years we were in business and we can prove it. We have just double checked with [redacted] directly as well and they have too confirmed that the listing stated that the product is an import model at the time of your purchase. If you wish to fight against our database as well as [redacted]'s we cannot stop you. In any case, the Nikon warranty is no longer effective. The tamron warranty will be honored, as we just confirmed with the manager, you were told to return the tamron lens to be sent to the local authorized professionals we use to test if the defect on the lens is indeed a defect that is covered by Tamron (manufacturer defects only). If you didn't receive the reply email, we suggest that you check your spam folder and if you still don't find it you will need to contact customer service directly.
Revdex.com:
I have reviewed the response made by t he business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will attempt to give a positive feedback when I am 100% sure that you will honor your word so send me proof of some kind of warranty and I will do so. Until then I am contacting [redacted] in person to see how to EFFECTIVELY change the feedback I have shown I am a man of my word you are yet to do that. I have been in contact with the Nikon Corp and have been instructed on what to do if this does not happen.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi,We send our products to an authorized camera repair center called ***They are a big company with many specialists with many years of experienceSince you and neither us, are professionals we need to rely on their outcomeWe will attach a copy of their reportIt clearly explains that all defects are not manufacturer defects, which means that unfortunately we cannot cover you for this issueWe sincerely apologize, we know this is not the response you were expectingWe suggest that you contact your local repair center to see if a cheaper price quote can be reached
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have spoken with the owner of the company who stated he would replace or repair my gray market item, also stated he would email me the shipping information and would honor the year warranty We spoke on Monday March [redacted] As of today I have not received the email I am very aware of what gray market equipment is, and I also know camera manufacturers are sueing to stop the sale of such equipment because of reasons like thisI still have my original receipts none of which state gray market In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Our original listing stated that this product was an import modelIt has stated so for the last years we were in business and we can prove itWe have just double checked with [redacted] directly as well and they have too confirmed that the listing stated that the product is an import model at the time of your purchaseIf you wish to fight against our database as well as ***'s we cannot stop youIn any case, the Nikon warranty is no longer effectiveThe tamron warranty will be honored, as we just confirmed with the manager, you were told to return the tamron lens to be sent to the local authorized professionals we use to test if the defect on the lens is indeed a defect that is covered by Tamron (manufacturer defects only)If you didn't receive the reply email, we suggest that you check your spam folder and if you still don't find it you will need to contact customer service directly
We apologize that we were not able to assist youYou will still be covered for the year seller warranty in the case of a manufacturer warranty
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still consider it fraud if you advertise a one year warranty and refuse to honor it past months
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
you needed a correct sales receipt# *** that is on the invoice from getitdigital]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi,This camera was actually advertised as an import/ gray market with ayear seller warrantyYour claim regarding this not being as advertised is false.You will be able to get covered by our seller warranty if the defect is eligibleTo do so, please contact our customer service.If you want your
camera back, we will be happy to send it to youPlease decide how you wish to proceed
Hi,This was advertised to include a year seller warrantyRight underneath that we included 'warranty coverage: manufacturer defects, same as manufacturer warranty.'The manufacturer warranty will only cover you for year parts days labor, and we cover the exact same costsThis was advertised
in the listing.Please contact us with any further questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer
I HAVE spoken WITH Nikon, they were the ones that notified me of the fraudulent equipment Due to the fact this is not USA manufacturerd equipment no one will repair the Nikon The Tamron had it been USA manufacturerd would've came with a six year warranty Nothing I received at the time showed I was purchasing gray market equipment The attorney general states that a buyer must be made aware of gray market equipment prior to sale You can change the verbiage all you want but the fact is your website does not say it is gray market And at the time I don't believe it said imported either, as none of my paperwork I have say such either I have the original paperwork.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Like I stated before the owner of the company supposedly called Monday and said he would honor the warranty on the Tamron I am still waiting on shipping info When received I will dismiss my complaint Until then
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There are two storage slots for the cameraThe first is a CF slot (where the company is arguing was damaged by myselfThe other slot does not have any pins and thus can't be damaged and yet the SD card has the same problem with the Error Message "CARD Error' that was listed for the CF slot The bottom line is both slots gave the same meaage and both slots do not workIf, as the retailer is arguing, the CF slot is damaged because of pin damage this does not negate the fact that the other storage device also does not work and it does not have ins which can be damagedI expect Get It Digital to fix ths storage area if they will not fix the other This issue is not resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi there,We just confirmed with our customer service representative, and you are correctYou were supposed to receive a USA model.You can return this back to us for a full refund.Kind regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Hello,I still maintain that GetItDigital is using deliberately misleading advertising: If the ad states that the product has a "year seller warranty," even if it is followed by "same as manufacturer warranty" below it, then the implication is that the manufacturer also offers a year warrantyNowhere does it state that the manufacturer offers less than a year warranty or that it's limited in any way, and that thus, the offered year warranty is in any way lessenedIn this case, there was no indication to me, as the consumer, that I needed to send in the camera within days as opposed to any time within the full year.Additionally, a new development is that I've contacted the seller and have paid for the labor to receive the camera back (since the repair shop only holds it for two weeks), however, the faulty shutter error message STILL APPEARS.What do I do now?!Thank you. This was advertised to include a year seller warrantyRight underneath that we included 'warranty coverage: manufacturer defects, same as manufacturer warranty.'The manufacturer warranty will only cover you for year parts days labor, and we cover the exact same costsThis was advertised in the listing
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We understand that you feel that you have 'have shown you are a man of your word." Unfortunately, we do not support that, since we hardly feel that leaving us 2 negative feedbacks counts as following an agreement. We apologize but we will not reward your 2nd negative feedback. If you do follow our initial agreement, we will stick our our promise and send you the warranty. We hope you are successful. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I do have one question though. The business did say they'd refund me fully for the incorrect item. But I want to confirm with you guys and the seller that they'll cover the return shipping.
Sincerely,
[redacted]
Hi,We understand that there is an issue with your order and we will do our best to assist you in the most satisfactory way as possible.Your claims shows us an Order Number: [redacted].Your order # seems to be missing several digits. Please provide us with an order # that begins with E0 and is...
followed by 6 additional digits. You should be able to locate it from any of the emails sent to you.
Hi,We send our products to an authorized camera repair center called [redacted]. They are a big company with many specialists with many years of experience. Since you and neither us, are professionals we need to rely on their outcome. We will attach a copy of their report. It clearly explains that all defects are not manufacturer defects, which means that unfortunately we cannot cover you for this issue. We sincerely apologize, we know this is not the response you were expecting. We suggest that you contact your local repair center to see if a cheaper price quote can be reached.
Hi [redacted],Thank you for contacting us. We understand that you are having issues with your order and we will be happy to assist you in every way we can.Let us first state several facts so that there aren't any misunderstandings, before we continue addressing your claim. Your camera comes with a 3 year...
seller warranty which covers manufacturer defects only. As stated in our warranty polices, our warranty reflects the manufacturer's warranty which you can read online on the Nikon website or we can send you a copy of our warranty statement:1. The warranty covers your for the camera body ONLY. It does not cover any accessories which include the cables, battery, charger, strap, etc. If any of the accessories should get damaged during usage within the 3 year warranty period, it will need to be replaced on the consumer's expense.2. The camera body is covered for manufacturer defects ONLY. This means that if any malfunction is due to damage caused by the consumer, the costs of repair will not be covered by the seller. You have the option to pay us for the repair or we can ship the camera to you and you can repair it on your own or somewhere locally.Your camera was sent to a professional repair center for evaluation. This repair center has authorized experts who assess the damage and then send us a statement with the defect cause and repair costs. These experts are like doctors but for camera bodies, they know their cameras inside out and we trust that their assessment is correct. They showed us that the pins in the memory card slot were bent/ broken which was the reason the camera could not read the cards. This may have been caused accidentally, we understand that you treat your cameras "like babies" but even the most loving parents can cause unintentional physical harm to their babies. In any case, the fact of the matter is that the memory card slot worked for 7 months and then ceased to work. This most definitely was not caused by a manufacturer defect because if it was, you would have been receiving these errors on the first day of usage. If you want to take the camera directly to Nikon for evaluation and for a warranty price quote, you will see that you will receive the exact same assessment - that the memory card slot defect is not covered by the manufacturer warranty based on the above facts. If you have any other reasonable suggestions, we would be more than glad to consider them. However, we will not be able to cover the costs of damage for a camera body that was not as a result of a manufacturer defect. Kind regards
Our original listing stated that this product was an import model. It has stated so for the last 10 years we were in business and we can prove it. We have just double checked with [redacted] directly as well and they have too confirmed that the listing stated that the product is an import model at the time of your purchase. If you wish to fight against our database as well as [redacted]'s we cannot stop you. In any case, the Nikon warranty is no longer effective. The tamron warranty will be honored, as we just confirmed with the manager, you were told to return the tamron lens to be sent to the local authorized professionals we use to test if the defect on the lens is indeed a defect that is covered by Tamron (manufacturer defects only). If you didn't receive the reply email, we suggest that you check your spam folder and if you still don't find it you will need to contact customer service directly.
We apologize that we were not able to assist you. You will still be covered for the 1 year seller warranty in the case of a manufacturer warranty.
Revdex.com:
I have reviewed the response made by t he business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will attempt to give a positive feedback when I am 100% sure that you will honor your word so send me proof of some kind of warranty and I will do so. Until then I am contacting [redacted] in person to see how to EFFECTIVELY change the feedback I have shown I am a man of my word you are yet to do that. I have been in contact with the Nikon Corp and have been instructed on what to do if this does not happen.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]