Robert Larson Hyundai

To whom it may concern: We apologize for the inconvenience Mr [redacted] has experiencedOur customer care team has reached out to Mr [redacted] and have resolved the issueThe service contract was cancelled and refunded in the spring of but the lien holder did not cash the check and apply the funds to Mr [redacted] loanWe are in the process of reissuing he check directly to Mr***The GAP insurance was not cancelled in the spring of We are in the process of refunding the GAP policy back dated to the date Mr [redacted] traded in his Hyundai SonataIf there are any further questions please do not hesitate to reach out to our customer care department at [email protected] or by phone at 253-242- Larson Customer Care Team

To whom it may concern in reference to complaint ID # [redacted] We have cancelled the extended service contract, as well as the wheel protection and roadside assistanceThe refund amount is $2,not including the % for sales taxThe cancellations have been filed, and now are in process, because the cancellations are done thru a third party, and it takes to weeks to receive the refund amountWe thank you for your patients Thank you for your time Best Regards, Beth D [redacted] Call Center/Customer Care Manager Larson Automotive Group 253-671-EXT [redacted] Direct Line 253-248-

To Whom It May Concern, The Revdex.com did not have the proper contact information on file when this complaint was filed and it did not reach the appropriate departmentBetween 5-and 6-19, our Customer Care Team has made contact or attempted to contact the customer via phone and emailJust over 50% of the time, we were successful in speaking with her and working towards a resolution, the other times we left messagesMost recently, we spoke with and emailed her on 7-as she was visiting our store in an attempt to complete a car purchase and fully resolve this customer’s issue

Complaint: [redacted] I am rejecting this response because:I not only contacted them within the days but multiple times thereafterWe want nothing to do with company except for our money returned to us Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: ive had my own wheel and tire centers tell me that the crack did not come from a pot hole or road damage. But it's a "stress fracture" in the wheel and is a defect of the wheel. So I don't know what rim and wheel repair they use because I've had numerous businesses tell me different. My insurance also said it's weird that Larson Hyundai told me that it's an insurance issue. Also to suggest that an Owner of a Lexus would be riding over pot holes and driving reckless and not take ANY ownership shows their class. I went to Larson Hyundai over other dealerships for my Lexus GS300 because I thought they were a reputable business. Obviously I was wrong and therefore I will never send anyone there for their cars or have anything to do with them ever again.

When the customer purchased the vehicle in March of we had to reprint the contracts and have the customer resignThe customer has both copies of the contract but only one was submitted to *** *** for financingThe customer traded their VW Jetta with 189,miles inWe paid them
$for the tradeThey still owed $on the vehicle, with the trade in amount and the cash down their negative equity went to $1,The customer purchased a service contract for $The service contract covers more than just the power train on the vehicleIf the customer would like to cancel the service contract they can contact our Customer Care Team at ***The amount will be prorated and sent to the lien holder if their is oneThe total amount financed on the loan was $19,not $24,

We've have reach out to California DMV, We are awaiting a response from themWe will be follow up with them in tell we get some more information so we can get this all figured out

We have been in contact with the company that gives out these gift cards it looks like it was redeemed on 9/18/Here is a copy of the email the company sent to us. From: *** *** *. Sent: Friday, September 29, 2:PM To: '***@hotmail.com'
Subject: Your $Virtual Visa e-gift Card from Larson's Hyundai Hello ***, We have been informed that you did not receive your $Virtual Visa e-gift card for completing a test drive at Larson’s HyundaiI see that you incentive offer was redeemed on 9/18/I have resent the activation email, but for your convenience, below is the link you will use to activate the e-gift card. Click Here to activate your $Virtual Visa Activation If you have additional questions, please reach out to the Virtual Visa support team at 877-325-8444. Thank you, Ani H*** Dealer Support 855-532-32744 Client Services Lead AutoHookPOWERED BY Urban Science

The customer is requesting a refund for an Item we gave him for free.The MSRP was $22,The sale price was $20,With a difference of $2,399(Pulse Price $399)The customer was given an extra discount of $for the pulse systemThe item on the we owe was left on the contract to show that it was still on the vehicle but the customer was not charged for itWe have begun the process to cancel the extended warrantyA 3rd party holds the contract and unfortunately the dealership has to follow the process of having it cancelled and it can take 8-weeks to be refundedThank you for your time

*** *** brought his vehicle to us with a concern that his tire would not hold airUpon inspection we found that the wheel was crackedThe vehicle *** *** purchased came to us with scuff marks on the outer rim of the wheelWe had a 3rd party wheel repair company remove the tires and
wheels inspect and repair the scuff marksThe vehicle wheels check out fine aside from the scuffsThe vehicle was returned to our lot and remained in our pre-owned inventory for approximately days before *** *** purchased the vehicle, at no time did we need to add air to the tiresThis is one of those unfortunate events in which the rim most likely was victim of road damage such as a pot hole or other road debrisWe advise *** *** to contact his insurance company and place a claim for a replacement wheel

To Whom It May Concern,
We have reached out via phone and email in an attempt to contact this customer for further information
Thank you,
Larson Hyundai

Complaint:
I am rejecting this response because: It has been over four months since I
purchased this vehicle. I have contacted the above business several times, and they have continued to respond with the above excuse. If the vehicle was illegally titled, I request that the purchased be unwound
Sincerely,
Elton H***

We have reached out to Mr. H[redacted], We have done an exchange for a different vehicle to solve this matter.

Complaint: [redacted]I am rejecting this response because: the company once again failed to provide Adequate customer service. Furthermore before making contact with the business around 7/24, I recieved one email from them asking how it was going.  In my opinion,  this company does not care about customers or their feelings and that they come a dime a dozen.  Sincerely,[redacted]

To Whom It May Concern,
 
The Revdex.com did not have the proper contact information on file when this complaint was filed and it did not reach the appropriate department. Between 5-25 and 6-19, our Customer Care Team has made contact or attempted to contact the customer via phone and email. Just...

over 50% of the time, we were successful in speaking with her and working towards a resolution, the other times we left messages. Most recently, we spoke with and emailed her on 7-24 as she was visiting our store in an attempt to complete a car purchase and fully resolve this customer’s issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I not only contacted them within the 10 days but multiple times thereafter. We want nothing to do with company except for our money returned to us.
Sincerely,
[redacted]

To whom it may concern In the contract that Mr. [redacted] singed it states that it is the customer resonability to contact the service manager within 10 days for an appointment, and if the customer should fail to do so. The contract should be null, and void after 30 days.However, as a good...

will gesture we will still apply the nonrefundable Items (Simonize, and lowjack) to Mr. [redacted]’s vehicle. Our customer care manager will falcate the appointment, and she has a direct line that she can be reached at 253-248-[redacted].  Monday-Friday 8am-5pm.

The customer is requesting a refund for a Item we gave him for free. The MSRP was $22,910 The sale price was $20,511 With a difference of $2,399 The customer was given a extra discount of $399 for the pulse system. The item on the we owe was left on the contract to show that it was still on the...

vehicle but the customer was not charged for it. We have begun the process to cancel the extended warranty. The cancellation has been submitted to the company who holds the service contract. Once the contract is cancelled funds will be transferred to the lien holder in approximately 8-10 weeks. Thank you for your time. Sincerely, Beth D[redacted] Call Center/Customer Care Manager Larson Automotive Group 253-671-6405 EXT [redacted]

To whom it may concern:
 
 
We apologize for the inconvenience Mr. [redacted] has experienced. Our customer care team has reached out to Mr. [redacted] and have resolved the issue. The service contract was cancelled and refunded in the spring of 2015 but the lien holder did not cash the check and...

apply the funds to Mr. [redacted] loan. We are in the process of reissuing he check directly to Mr. [redacted]. The GAP insurance was not cancelled in the spring of 2015. We are in the process of refunding the GAP policy back dated to the date Mr. [redacted] traded in his Hyundai Sonata. If there are any further questions please do not hesitate to reach out to our customer care department at [email protected] or by phone at 253-242-4192
 
 
Larson Customer Care Team