Robert Larson Hyundai

To whom it may concern in reference to complaint ID # [redacted].    We have cancelled the extended service contract, as well as the wheel protection and roadside assistance. The refund amount is $2,219.22 not including the 9.6 % for sales tax. The cancellations have been...

filed, and now are in process, because the cancellations are done thru a third party, and it takes 8 to 10 weeks to receive the refund amount. We thank you for your patients   Thank you for your time.   Best Regards, Beth D[redacted] Call Center/Customer Care Manager Larson Automotive Group 253-671-6405 EXT [redacted] Direct Line 253-248-1889

Complaint: [redacted]I am rejecting this response because:
 ive had my own wheel and tire centers tell me that the crack did not come from a pot hole or road damage. But it's a "stress fracture" in the wheel and is a defect of the wheel. So I don't know what rim and wheel repair they use because I've had numerous businesses tell me different. My insurance also said it's weird that Larson Hyundai told me that it's an insurance issue. Also to suggest that an Owner of a Lexus would be riding over pot holes and driving reckless and not take ANY ownership shows their class. I went to Larson Hyundai over other dealerships for my Lexus GS300 because I thought they were a reputable business. Obviously I was wrong and therefore I will never send anyone there for their cars or have anything to do with them ever again.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]