August 29, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding an international wire transferI regret the frustration this situation caused you Unfortunately, [redacted] , of our staff, was unable to reach you by phone to address your concernsHowever, after a thorough review, she sent you a message via usaa.com on August 23, 2017, confirming the wire transfer was returned by USAA as there was no account number providedIn addition, we confirmed the funds are waiting to be returned to Nova Banco, and that the Bank of New York [redacted] would need an amendment from Nova Banco with the account information in order to send it to USAAIf you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***
January 18, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your deposit account We regret any inconvenience this matter may have caused you As [redacted] , of our staff, indicated in her email message, you are not eligible for a Deposit@Mobile® transaction limit increase According to the Remote Deposit Capture User Agreement, “We reserve the right to impose limits on the amount(s) and/or number of deposits that you transmit using the Services and to modify such limits from time to time.” The FSB acts in accordance with all applicable banking regulations and with our core values of service, loyalty, honesty, and integrity In fairness to all members, we apply our policy regarding deposit limits consistently, and as Ms [redacted] z advised, we are unable to honor your request for an exception If you have additional questions on this matter, Ms [redacted] z remains available to assist you We appreciate your service to our country and you allowing us to reply to you Sincerely, [redacted] ***
[redacted] I am responding to your submission regarding your checking account with the USAA Federal Savings Bank We regret any difficulty you may have experienced with this matter [redacted] , of our staff, attempted to contact you to assist with your request in paying the balance owed to your checking account Ms [redacted] remains available to provide you with options on how to make the payment and can be contacted at [redacted] *** We appreciate you allowing us to reply to you Sincerely, [redacted]
August 10, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your second submission regarding your service experience with the selling of your property Thank you for speaking with [redacted] , of our staff, who addressed your concerns regarding the fees for the pest inspection and treatmentAs discussed, these fees were a requirement by the Veterans Administration and not USAAIf you have any additional questions, Ms [redacted] remains available to assist you We appreciate the opportunity to review your concerns again Sincerely, [redacted] ***
February 14, Technical Sergeant [redacted] , USAFRComplaint ID #: [redacted] Dear Sergeant [redacted] : I am responding to your submission regarding your recent consumer loan experience I regret that we did not meet your service expectations as we make every effort to ensure our members’ accounts are serviced efficiently and accurately Unfortunately, [redacted] , of our staff, was unsuccessful in his attempts to contact you; however, our records indicate that on February 3, 2017, a title release request was processed If you have additional questions, Mr [redacted] remains available to assist youThank you for the opportunity to replySincerely, [redacted]
February 12, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your credit card payment and deposit On January through February 1, 2018, you made two credit card payments and a remote deposit to your checking account Holds were placed in keeping with the USAA Credit Card Agreement, the Depository Agreement and Disclosures, and the Remote Deposit Capture User Agreement On February 2, 2018, you spoke with a member of our staff, who declined to remove the holds because the account was delinquent and over the spending limit Thank you for speaking with [redacted] , of our staff, who confirmed the payment holds were no longer in place and advised you that any training opportunities would be addressed appropriately The USAA Federal Savings Bank acts in accordance with applicable banking regulations and with our core values of service, loyalty, honesty, and integrity, and your allegations of wrongdoing are unfounded If you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC Other bank products are issued and serviced by USAA Federal Savings Bank, except for Mortgage products Mortgage products are originated by USAA Federal Savings Bank and may be serviced by a third party mortgage loan servicer
October 21, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your second submission regarding the USAA joint checking account ending in ***I understand that you spoke with [redacted] , of our staff, again and that she provided you with the written account confirmation information you were seekingShould you need any additional assistance, Ms [redacted] remains availableThank you for allowing us to review your concerns again and to respond to youSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I would like to add that if the account was paid off in an amount that was less than was needed to settle the original debt, why was I not receiving statement each month letting me know that I had a balance The first time I received a notification that there was an outstanding amount, I also received a collection call I don't think this is a fair practice by USAA Regards, [redacted]
March 6, Sergeant [redacted] ***, USA (Ret.) Complaint ID #: [redacted] Dear Sergeant [redacted] I am responding to your submission regarding your vehicle repossession experience and your deposit account with the USAA Federal Savings Bank (FSB) On September 18, 2017, we responded to your previous submission regarding the repossessionAs we found no evidence of wrongdoing, we must decline your request for compensation On February 19, 2018, we sent you a letter indicating that the FSB is exercising its right to no longer do banking business with you per our Depository Agreement and that the account ending in [redacted] would be closed on March 21, Unfortunately, [redacted] ***, of our staff, was unable to contact you by phone to address your deposit account concernsIf you have additional questions on this matter, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***
June 19, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your experience surrounding a check deposit hold with the USAA Federal Savings Bank (FSB) Please know that our employees are expected to be courteous and informative and that we strive to provide quality service Coaching has been provided to those involved to ensure other members do not have a similar occurrence Our records reflect that on June 3, 2015, a $10,check was deposited into your joint checking account; however, the deposit amount entered was $1, A partial funds hold was immediately applied Subsequently, the deposit amount was corrected and those funds were placed on hold In addition and in accordance with the Depository Agreement and Disclosures (DAD), which is provided to all account holders and available for your review on usaa.com, a restriction was placed on your account The DAD states, “If FSB suspects that irregular, unauthorized, or unlawful activities may be involved with your account, FSB may 'freeze' (or place a hold on) the balance in your account and in other FSB accounts, without any liability to you, pending an investigation of such suspected activities.” On June 12, 2015, you spoke with [redacted] , of our FSB staff, who removed the account restriction That same day, the partial funds hold was also removed Mrs [redacted] , your feedback is appreciated, and I apologize for the frustration and inconvenience this matter caused Thank you for allowing us to review your situation and to reply to you Sincerely, [redacted]
January 8, [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding your access to usaa.comWe regret any conflicting information you may have received, and we hope you find the following information responsive to your concernsTo the extent allowed by law, our business policy prohibits USAA and its affiliates from doing business with a member who has caused USAA to suffer a financial lossWhen basic principles are compromised, we believe it is in the best interest of the association to limit access to usaa.com [redacted] , of our staff, thoroughly reviewed your account and confirmed that it has been seven years from your bankruptcy filingAs such, your access to usaa.com has been restoredWe were unable to substantiate your comments about an insurance representative; however, you may contact USAA [redacted] if you wish to inquire about a specific product or service or if you need assistance with your usaa.com accessShould you have any questions, Mr [redacted] remains available to assist you and can be reached at the telephone number listed above, Extension ***Thank you for allowing us to reply to youSincerely, [redacted]
May 27, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission about the funds transfer in your deposit account with the USAA Federal Savings Bank Thank you for bringing this matter to our attention On May 24, 2016, we reversed the funds transfer and reimbursed your account for fees which resulted from the transfer activity We regret any inconvenience you may have experienced, and your feedback was shared with the appropriate areas [redacted] , of our staff, was unable to reach you by telephone Should you have any further questions, MsHoover can be reached at [redacted] or [redacted] *** We appreciate you allowing us to reply to you Sincerely, [redacted]
June 15, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission regarding the nonsufficient fund (NSF) fees that were assessed on your deposit account with the USAA Federal Savings Bank (FSB) [redacted] ***, of our FSB staff, was unsuccessful in her attempts to reach you by telephone and emailNonetheless, she conducted a thorough review of your account and determined that the NSF fees were applied appropriatelyTherefore, we respectfully decline your request for reimbursementIf you have additional questions, or would like to discuss other options to avoid NSF fees in the future, Ms [redacted] remains available to assist youWe appreciate you allowing us to reply to youSincerely, [redacted] ***
June 1, MrMichael A [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your experience when you contacted the USAA Federal Savings Bank about a deposit hold I apologize for the frustration you experienced as we strive to provide quality service to our entire membership, and feedback about your situation has been shared with the appropriate areas [redacted] , of our staff, was unsuccessful in her attempts to reach you by telephone to address your concerns Nonetheless, a thorough review of your account was conducted which confirmed that the hold was released on the appropriate date If you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***
November 29, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your credit card account with the USAA Savings BankThank you for speaking with [redacted] , of our staff, who submitted a payment for the remaining balance and refunded the finance charge The closure of the credit card account will be reported to the credit bureaus as is the standard practice If you have additional questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted] *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC
February 27, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your joint checking account ending in [redacted] with USAA Federal Savings Bank (FSB)We regret any frustration you experienced [redacted] of our staff, was unsuccessful in her attempts to speak with you regarding your concerns; nonetheless, she conducted a thorough review of your accountWhile Ms [redacted] validated that the account had an overdrawn balance on November 19, 2016, she was unable verify a payment to the account in NovemberAs a result of the overdrawn balance, funds were withdrawn from your mother’s accounts and your account ending in [redacted] to reconcile account ***Between December 18, and February 3, 2017, three automated debits were returned due to an insufficient balance, and the account was assessed three non-sufficient fund (NSF) fees, yielding an overdrawn balance of $Therefore, the $cash advance on February 3, 2017, coupled with the withdrawal of $from one of your mother’s accounts, brought the account to a zero balanceSince the overdrawn balance was reconciled, all accounts have been updated to a status, effective February 23, However, account [redacted] remains open as we have no closing instructions on file Mrs [redacted] , our core values of service, loyalty, honesty, and integrity are at the center of everything we doPlease note that the withdrawals to your mother’s accounts were done in accordance with the FSB's Depository Agreement and Disclosures, which is provided to all account holders and is available on usaa.comIf you have any additional questions, Ms [redacted] remains available to assist you We appreciate the opportunity to reply Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Yes I know that usaa bank is holding over thousand dollars and that's fraud and also everything else they can be sued for and all of it
November 20, Staff Sergeant [redacted] ***, USAR Complaint ID #: [redacted] Dear Staff Sergeant [redacted] I am responding to your submission regarding unauthorized activity on your account Unfortunately, members of our staff were unable to reach you by phone to address your concerns If you wish to discuss this matter, [redacted] is available to assist you and can be reached at (***) ***- USAA (***) or (***) ***-***, Extension We appreciate you allowing us to reply to you Sincerely, [redacted] ***
August 11, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding a deposit hold in your USAA Federal Savings Bank (FSB) checking account FSB deposit accounts are governed by the Depository Agreement and Disclosures (DAD), which is provided to all account holders and is available at usaa.com In addition, the Remote Deposit Capture User Agreement (Agreement) provides information regarding items deposited using remote deposit capture services such as USAA’s Deposit@Mobile Regarding funds availability, the Agreement maintains, “You agree that items transmitted using the Services are not subject to the funds availability requirements of Federal Reserve Board Regulation CCFSB will hold the funds for up to seven business days from the date of depositIn some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with FSB and its affiliates, transaction and experience history, and such other factors as FSB, in its sole discretion, deems relevant.” Thank you for speaking with [redacted] , of our FSB staff, about your concerns As Ms [redacted] advised, a hold notification is typically displayed both before and after a deposit is completed with Deposit@Mobile You explained that you did not receive the initial hold notification prior to completing the deposit, and Ms [redacted] confirmed that updating the USAA mobile app to the most current version should rectify this issue There were no nonsufficient funds fees assessed to your checking account during the duration of the deposit hold I hope that your conversation with Ms [redacted] reassured you that your satisfaction is important to us If you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]
October 3, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your checking account with the USAA Federal Savings Bank (FSB)We did recognize an opportunity for more prompt handling in our review of the accountI regret any frustration you have experienced as we strive to provide quality service to our entire membership USAA was founded on four core values - honesty, loyalty, integrity, and serviceThese values guide all of our business decisions, and our members have come to expect them in everything we doIn keeping with the company’s core values and our commitment to the membership as a whole, USAA has adopted a policy that affects members who do not meet certain levels of conduct in their business transactions with usOur policy prohibits USAA and its affiliates from continuing to do business, to the extent allowed by law, with a member who engages in activity that compromises our principlesBased on the documentation we have, we are confident that the appropriate resolution has been rendered [redacted] , of our staff, was unsuccessful in reaching you by telephoneNonetheless, she confirmed that your account was closed on September 29, 2016, and a check for the remaining balance was mailed to your address on recordShould you have additional questions, Ms [redacted] remains available to assist you We appreciate the opportunity to review this matter and to respond to you Sincerely, [redacted]
August 29, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding an international wire transferI regret the frustration this situation caused you Unfortunately, [redacted] , of our staff, was unable to reach you by phone to address your concernsHowever, after a thorough review, she sent you a message via usaa.com on August 23, 2017, confirming the wire transfer was returned by USAA as there was no account number providedIn addition, we confirmed the funds are waiting to be returned to Nova Banco, and that the Bank of New York [redacted] would need an amendment from Nova Banco with the account information in order to send it to USAAIf you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***
January 18, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your deposit account We regret any inconvenience this matter may have caused you As [redacted] , of our staff, indicated in her email message, you are not eligible for a Deposit@Mobile® transaction limit increase According to the Remote Deposit Capture User Agreement, “We reserve the right to impose limits on the amount(s) and/or number of deposits that you transmit using the Services and to modify such limits from time to time.” The FSB acts in accordance with all applicable banking regulations and with our core values of service, loyalty, honesty, and integrity In fairness to all members, we apply our policy regarding deposit limits consistently, and as Ms [redacted] z advised, we are unable to honor your request for an exception If you have additional questions on this matter, Ms [redacted] z remains available to assist you We appreciate your service to our country and you allowing us to reply to you Sincerely, [redacted] ***
[redacted] I am responding to your submission regarding your checking account with the USAA Federal Savings Bank We regret any difficulty you may have experienced with this matter [redacted] , of our staff, attempted to contact you to assist with your request in paying the balance owed to your checking account Ms [redacted] remains available to provide you with options on how to make the payment and can be contacted at [redacted] *** We appreciate you allowing us to reply to you Sincerely, [redacted]
August 10, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your second submission regarding your service experience with the selling of your property Thank you for speaking with [redacted] , of our staff, who addressed your concerns regarding the fees for the pest inspection and treatmentAs discussed, these fees were a requirement by the Veterans Administration and not USAAIf you have any additional questions, Ms [redacted] remains available to assist you We appreciate the opportunity to review your concerns again Sincerely, [redacted] ***
February 14, Technical Sergeant [redacted] , USAFRComplaint ID #: [redacted] Dear Sergeant [redacted] : I am responding to your submission regarding your recent consumer loan experience I regret that we did not meet your service expectations as we make every effort to ensure our members’ accounts are serviced efficiently and accurately Unfortunately, [redacted] , of our staff, was unsuccessful in his attempts to contact you; however, our records indicate that on February 3, 2017, a title release request was processed If you have additional questions, Mr [redacted] remains available to assist youThank you for the opportunity to replySincerely, [redacted]
February 12, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your credit card payment and deposit On January through February 1, 2018, you made two credit card payments and a remote deposit to your checking account Holds were placed in keeping with the USAA Credit Card Agreement, the Depository Agreement and Disclosures, and the Remote Deposit Capture User Agreement On February 2, 2018, you spoke with a member of our staff, who declined to remove the holds because the account was delinquent and over the spending limit Thank you for speaking with [redacted] , of our staff, who confirmed the payment holds were no longer in place and advised you that any training opportunities would be addressed appropriately The USAA Federal Savings Bank acts in accordance with applicable banking regulations and with our core values of service, loyalty, honesty, and integrity, and your allegations of wrongdoing are unfounded If you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC Other bank products are issued and serviced by USAA Federal Savings Bank, except for Mortgage products Mortgage products are originated by USAA Federal Savings Bank and may be serviced by a third party mortgage loan servicer
October 21, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your second submission regarding the USAA joint checking account ending in ***I understand that you spoke with [redacted] , of our staff, again and that she provided you with the written account confirmation information you were seekingShould you need any additional assistance, Ms [redacted] remains availableThank you for allowing us to review your concerns again and to respond to youSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I would like to add that if the account was paid off in an amount that was less than was needed to settle the original debt, why was I not receiving statement each month letting me know that I had a balance The first time I received a notification that there was an outstanding amount, I also received a collection call I don't think this is a fair practice by USAA Regards, [redacted]
March 6, Sergeant [redacted] ***, USA (Ret.) Complaint ID #: [redacted] Dear Sergeant [redacted] I am responding to your submission regarding your vehicle repossession experience and your deposit account with the USAA Federal Savings Bank (FSB) On September 18, 2017, we responded to your previous submission regarding the repossessionAs we found no evidence of wrongdoing, we must decline your request for compensation On February 19, 2018, we sent you a letter indicating that the FSB is exercising its right to no longer do banking business with you per our Depository Agreement and that the account ending in [redacted] would be closed on March 21, Unfortunately, [redacted] ***, of our staff, was unable to contact you by phone to address your deposit account concernsIf you have additional questions on this matter, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***
June 19, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your experience surrounding a check deposit hold with the USAA Federal Savings Bank (FSB) Please know that our employees are expected to be courteous and informative and that we strive to provide quality service Coaching has been provided to those involved to ensure other members do not have a similar occurrence Our records reflect that on June 3, 2015, a $10,check was deposited into your joint checking account; however, the deposit amount entered was $1, A partial funds hold was immediately applied Subsequently, the deposit amount was corrected and those funds were placed on hold In addition and in accordance with the Depository Agreement and Disclosures (DAD), which is provided to all account holders and available for your review on usaa.com, a restriction was placed on your account The DAD states, “If FSB suspects that irregular, unauthorized, or unlawful activities may be involved with your account, FSB may 'freeze' (or place a hold on) the balance in your account and in other FSB accounts, without any liability to you, pending an investigation of such suspected activities.” On June 12, 2015, you spoke with [redacted] , of our FSB staff, who removed the account restriction That same day, the partial funds hold was also removed Mrs [redacted] , your feedback is appreciated, and I apologize for the frustration and inconvenience this matter caused Thank you for allowing us to review your situation and to reply to you Sincerely, [redacted]
January 8, [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding your access to usaa.comWe regret any conflicting information you may have received, and we hope you find the following information responsive to your concernsTo the extent allowed by law, our business policy prohibits USAA and its affiliates from doing business with a member who has caused USAA to suffer a financial lossWhen basic principles are compromised, we believe it is in the best interest of the association to limit access to usaa.com [redacted] , of our staff, thoroughly reviewed your account and confirmed that it has been seven years from your bankruptcy filingAs such, your access to usaa.com has been restoredWe were unable to substantiate your comments about an insurance representative; however, you may contact USAA [redacted] if you wish to inquire about a specific product or service or if you need assistance with your usaa.com accessShould you have any questions, Mr [redacted] remains available to assist you and can be reached at the telephone number listed above, Extension ***Thank you for allowing us to reply to youSincerely, [redacted]
May 27, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission about the funds transfer in your deposit account with the USAA Federal Savings Bank Thank you for bringing this matter to our attention On May 24, 2016, we reversed the funds transfer and reimbursed your account for fees which resulted from the transfer activity We regret any inconvenience you may have experienced, and your feedback was shared with the appropriate areas [redacted] , of our staff, was unable to reach you by telephone Should you have any further questions, MsHoover can be reached at [redacted] or [redacted] *** We appreciate you allowing us to reply to you Sincerely, [redacted]
June 15, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission regarding the nonsufficient fund (NSF) fees that were assessed on your deposit account with the USAA Federal Savings Bank (FSB) [redacted] ***, of our FSB staff, was unsuccessful in her attempts to reach you by telephone and emailNonetheless, she conducted a thorough review of your account and determined that the NSF fees were applied appropriatelyTherefore, we respectfully decline your request for reimbursementIf you have additional questions, or would like to discuss other options to avoid NSF fees in the future, Ms [redacted] remains available to assist youWe appreciate you allowing us to reply to youSincerely, [redacted] ***
June 1, MrMichael A [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your experience when you contacted the USAA Federal Savings Bank about a deposit hold I apologize for the frustration you experienced as we strive to provide quality service to our entire membership, and feedback about your situation has been shared with the appropriate areas [redacted] , of our staff, was unsuccessful in her attempts to reach you by telephone to address your concerns Nonetheless, a thorough review of your account was conducted which confirmed that the hold was released on the appropriate date If you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***
November 29, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your credit card account with the USAA Savings BankThank you for speaking with [redacted] , of our staff, who submitted a payment for the remaining balance and refunded the finance charge The closure of the credit card account will be reported to the credit bureaus as is the standard practice If you have additional questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted] *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC
February 27, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your joint checking account ending in [redacted] with USAA Federal Savings Bank (FSB)We regret any frustration you experienced [redacted] of our staff, was unsuccessful in her attempts to speak with you regarding your concerns; nonetheless, she conducted a thorough review of your accountWhile Ms [redacted] validated that the account had an overdrawn balance on November 19, 2016, she was unable verify a payment to the account in NovemberAs a result of the overdrawn balance, funds were withdrawn from your mother’s accounts and your account ending in [redacted] to reconcile account ***Between December 18, and February 3, 2017, three automated debits were returned due to an insufficient balance, and the account was assessed three non-sufficient fund (NSF) fees, yielding an overdrawn balance of $Therefore, the $cash advance on February 3, 2017, coupled with the withdrawal of $from one of your mother’s accounts, brought the account to a zero balanceSince the overdrawn balance was reconciled, all accounts have been updated to a status, effective February 23, However, account [redacted] remains open as we have no closing instructions on file Mrs [redacted] , our core values of service, loyalty, honesty, and integrity are at the center of everything we doPlease note that the withdrawals to your mother’s accounts were done in accordance with the FSB's Depository Agreement and Disclosures, which is provided to all account holders and is available on usaa.comIf you have any additional questions, Ms [redacted] remains available to assist you We appreciate the opportunity to reply Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Yes I know that usaa bank is holding over thousand dollars and that's fraud and also everything else they can be sued for and all of it
November 20, Staff Sergeant [redacted] ***, USAR Complaint ID #: [redacted] Dear Staff Sergeant [redacted] I am responding to your submission regarding unauthorized activity on your account Unfortunately, members of our staff were unable to reach you by phone to address your concerns If you wish to discuss this matter, [redacted] is available to assist you and can be reached at (***) ***- USAA (***) or (***) ***-***, Extension We appreciate you allowing us to reply to you Sincerely, [redacted] ***
August 11, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding a deposit hold in your USAA Federal Savings Bank (FSB) checking account FSB deposit accounts are governed by the Depository Agreement and Disclosures (DAD), which is provided to all account holders and is available at usaa.com In addition, the Remote Deposit Capture User Agreement (Agreement) provides information regarding items deposited using remote deposit capture services such as USAA’s Deposit@Mobile Regarding funds availability, the Agreement maintains, “You agree that items transmitted using the Services are not subject to the funds availability requirements of Federal Reserve Board Regulation CCFSB will hold the funds for up to seven business days from the date of depositIn some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with FSB and its affiliates, transaction and experience history, and such other factors as FSB, in its sole discretion, deems relevant.” Thank you for speaking with [redacted] , of our FSB staff, about your concerns As Ms [redacted] advised, a hold notification is typically displayed both before and after a deposit is completed with Deposit@Mobile You explained that you did not receive the initial hold notification prior to completing the deposit, and Ms [redacted] confirmed that updating the USAA mobile app to the most current version should rectify this issue There were no nonsufficient funds fees assessed to your checking account during the duration of the deposit hold I hope that your conversation with Ms [redacted] reassured you that your satisfaction is important to us If you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]
October 3, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your checking account with the USAA Federal Savings Bank (FSB)We did recognize an opportunity for more prompt handling in our review of the accountI regret any frustration you have experienced as we strive to provide quality service to our entire membership USAA was founded on four core values - honesty, loyalty, integrity, and serviceThese values guide all of our business decisions, and our members have come to expect them in everything we doIn keeping with the company’s core values and our commitment to the membership as a whole, USAA has adopted a policy that affects members who do not meet certain levels of conduct in their business transactions with usOur policy prohibits USAA and its affiliates from continuing to do business, to the extent allowed by law, with a member who engages in activity that compromises our principlesBased on the documentation we have, we are confident that the appropriate resolution has been rendered [redacted] , of our staff, was unsuccessful in reaching you by telephoneNonetheless, she confirmed that your account was closed on September 29, 2016, and a check for the remaining balance was mailed to your address on recordShould you have additional questions, Ms [redacted] remains available to assist you We appreciate the opportunity to review this matter and to respond to you Sincerely, [redacted]