Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below This issue has yet to be resolvedRobo3D contacted me and said they had a refund on the way to me, and well as a shipping label to return their productIt has been over weeks since these claims were made, and still nothingI have tried contacting them back, and left voicemails.? Thanks, [redacted] ***615-892- Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I had replied to Braydon's email on May 24th and have not heard back sinceI feel that the issue has not been resolved as stated on the Revdex.com websiteI also continue to see other customers with very similar issues posting on social media complaining about the issue of no communication via ROBO 3D Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I had replied to Braydon's email on May 24th and have not heard back sinceI feel that the issue has not been resolved as stated on the Revdex.com websiteI also continue to see other customers with very similar issues posting on social media complaining about the issue of no communication via ROBO 3D.? Regards, [redacted]
Hello Revdex.com,? ? We have been trying to do everything we can to make things right with this customer and nothing seems to be solving itI offered to replace the unit with a brand new unit for no chargeI also offered for him to return the unit and give him a full refundWe have actually refunded him the cost of a refurbished unit and told him he could keep the entire machine without returning itWe essentially paid him $and he still has a 3D printer unitWe are trying to resolve this case and move on pleaseI can forward all emails to you if you would like to read the entirety of conversationsYou will see that I am trying to do everything we can to make sure the customer is completely taken care ofSince we offered to fully refund or fully replace the unit for a brand new unit and both of these requests were denied by the customer, I am not sure what more I can do.?
Hi Sir, We have run out of the first small batch of replacement parts and should have already received replacements by the time I am sending thisWe are extremely sorry that the part is out of stock as this will never be a problem in the future, but with our first units headed out, we did not anticipate some of the issues that required replacementWe will be better and keeping stock of all components
[A default letter is provided here which indicates your acceptance of the business's? response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does - AND if the new printer functions properly, will consider this complaint resolved Regards, [redacted] ***
I ordered a product on 8/from Robo3D from their websiteIt was a refurbished 3d printerAfter entering in my information I opted to finance my order through a company called Affirm which is on there websiteSo after being approved for financing I figured I'd be getting my unit soonWell now as of 9/I still have no unitThey never shipped itThey said the IP didn't match my addressI run a vpn all the time as I value my privacySo after calling twice on Thursday of last week and got no answer after getting a voicemail from Robo3DI've also been in communication with them via email to discuss this and reverify my address on 9/and have still heard no updates and even called again todayLater this month my first payment on a printer that I still don't have will beginThis is beyond unacceptable
I purchased a Robo 3D R1+ December From the time I pulled the printer out of the box, it has never worked correctly, and trips the breaker in my houseI called tech support that night and tried helping them diagnose and get the printer up and runningThey could not help with my issue, and said "tier 2" support would be in contact shortly"Tier 2" emailed me time and said my issue didn't make since and if the printer wouldn't work, I needed to return it to *** Electronics*** has a ZERO return policy on ALL 3D printers no matter whatAll warranties are to be handled by the manufacturerI replied back to the email stating that and "tier 2" CLOSED THE TICKET Ever since, I have constantly tried contacting Robo 3D to just fix the printerI have now purchased another printer and no longer have a use for the Robo 3D printerFinally after countless hours on the phone with "tier 1" support, I messaged their FaceBook page with my complaint and that I was needing a refund on
I purchased this printer for my son for school for $It worked for about a month and then stopped printing correctlyHe has contacted customer support at least a dozen times, and was always put off with the promise that Tier support would contact him or they would set up a Skype call with an engineerAfter about six weeks of them putting him off, I got involved myself, and the result was the sameAfter posting on their Facebook page, other users contacted us to let us know they had the same experience - the item didn't work and customer service did nothing to resolve itWe have requested a return or replacement immediately with no responseMy son has already missed 2+ months of school work, and I have a $paper weight
Technical support is awful drug there feet to get it past their return policy ,,, then when I got frustrated and stated so , they have now refused service to me ,,, I had bought D printer that never worked
I am unaware of what the actual issue is with this caseThe customer was waiting on replacement parts but was made aware that there was a delay on components at the timeI am showing that the delivery date of the replacement parts was May 16, Is there anything further I can help with?
My Robo R3D printer has had multiple parts fail since purchase, support has been very slow in resolving these issuesMy current issue has been sitting for days with zero response from supportOver the course of around months, my printer has been out of commission for two weeks or more on three separate occasions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had replied to Braydon's email on May 24th and have not heard back sinceI feel that the issue has not been resolved as stated on the Revdex.com websiteI also continue to see other customers with very similar issues posting on social media complaining about the issue of no communication via ROBO 3D.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I
reviewed appear below
This issue has yet to be resolvedRobo3D contacted me and said they had a refund on the way to me, and well as a shipping label to return their productIt has been over weeks since these claims were made, and still nothingI have tried contacting them back, and left voicemails. Thanks,*** ***615-892-
Regards,
*** ***
I am unaware of what the actual issue is with this caseThe customer was waiting on replacement parts but was made aware that there was a delay on components at the timeI am showing that the delivery date of the replacement parts was May 16, Is there anything further I can help with?
I purchased a NEW R+Plus 3D printed and when it malfunctioned they replaced my NEW unit with a REFURBISHED unit and when that unit malfunctioned they refunded me the price of a REFURBISHED unit not a NEW unit which is what I paid for and the difference in $I feel that they have taken advantage of me a stolen $from me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I
reviewed appear below
This issue has yet to be resolvedRobo3D contacted me and said they had a refund on the way to me, and well as a shipping label to return their productIt has been over weeks since these claims were made, and still nothingI have tried contacting them back, and left voicemails. Thanks,*** ***615-892-
Regards,
*** ***
Purchased a new Robo R3D printerThe unit as of this writing is approximately weeks oldIt has required replacement parts or maintenance every week I have owned itThe first unit I received had a broken door hingeReturned it to the vendorThe replacement machine had the screw securing the bed fall off mid-print, the knob that feeds material into the extrusion nozzle has fallen off the shaft twice during a build, at weeks the spring loaded pins on the PC board connection failed rendering the machine uselessI received a new design replacement bed, printed a part and it was fixed to the bed so securely I had to literally chisel the part off of the bed, damaging the new bed
I have been an engineer, engineering manager and engineering Vice-President for over yearsThis is one of the worst designs I have ever encountered
As a minimum I would think a replacement machine is not out of the question
Hi Revdex.com and customer, I was made aware that my customer service has resolved this issue and the customer has received their componentsIf there is still an issue, I, as the founder of Robo 3D, will happily deal with thisI am not in the business to disappoint customers and am more than willing
to right this wrongI am going to message the customer directly and solve this issue promptly.
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below This issue has yet to be resolvedRobo3D contacted me and said they had a refund on the way to me, and well as a shipping label to return their productIt has been over weeks since these claims were made, and still nothingI have tried contacting them back, and left voicemails.? Thanks, [redacted] ***615-892- Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I had replied to Braydon's email on May 24th and have not heard back sinceI feel that the issue has not been resolved as stated on the Revdex.com websiteI also continue to see other customers with very similar issues posting on social media complaining about the issue of no communication via ROBO 3D Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I had replied to Braydon's email on May 24th and have not heard back sinceI feel that the issue has not been resolved as stated on the Revdex.com websiteI also continue to see other customers with very similar issues posting on social media complaining about the issue of no communication via ROBO 3D.? Regards, [redacted]
Hello Revdex.com,? ? We have been trying to do everything we can to make things right with this customer and nothing seems to be solving itI offered to replace the unit with a brand new unit for no chargeI also offered for him to return the unit and give him a full refundWe have actually refunded him the cost of a refurbished unit and told him he could keep the entire machine without returning itWe essentially paid him $and he still has a 3D printer unitWe are trying to resolve this case and move on pleaseI can forward all emails to you if you would like to read the entirety of conversationsYou will see that I am trying to do everything we can to make sure the customer is completely taken care ofSince we offered to fully refund or fully replace the unit for a brand new unit and both of these requests were denied by the customer, I am not sure what more I can do.?
Hi Sir, We have run out of the first small batch of replacement parts and should have already received replacements by the time I am sending thisWe are extremely sorry that the part is out of stock as this will never be a problem in the future, but with our first units headed out, we did not anticipate some of the issues that required replacementWe will be better and keeping stock of all components
[A default letter is provided here which indicates your acceptance of the business's? response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does - AND if the new printer functions properly, will consider this complaint resolved Regards, [redacted] ***
I ordered a product on 8/from Robo3D from their websiteIt was a refurbished 3d printerAfter entering in my information I opted to finance my order through a company called Affirm which is on there websiteSo after being approved for financing I figured I'd be getting my unit soonWell now as of 9/I still have no unitThey never shipped itThey said the IP didn't match my addressI run a vpn all the time as I value my privacySo after calling twice on Thursday of last week and got no answer after getting a voicemail from Robo3DI've also been in communication with them via email to discuss this and reverify my address on 9/and have still heard no updates and even called again todayLater this month my first payment on a printer that I still don't have will beginThis is beyond unacceptable
I purchased a Robo 3D R1+ December From the time I pulled the printer out of the box, it has never worked correctly, and trips the breaker in my houseI called tech support that night and tried helping them diagnose and get the printer up and runningThey could not help with my issue, and said "tier 2" support would be in contact shortly"Tier 2" emailed me time and said my issue didn't make since and if the printer wouldn't work, I needed to return it to *** Electronics*** has a ZERO return policy on ALL 3D printers no matter whatAll warranties are to be handled by the manufacturerI replied back to the email stating that and "tier 2" CLOSED THE TICKET Ever since, I have constantly tried contacting Robo 3D to just fix the printerI have now purchased another printer and no longer have a use for the Robo 3D printerFinally after countless hours on the phone with "tier 1" support, I messaged their FaceBook page with my complaint and that I was needing a refund on
I purchased this printer for my son for school for $It worked for about a month and then stopped printing correctlyHe has contacted customer support at least a dozen times, and was always put off with the promise that Tier support would contact him or they would set up a Skype call with an engineerAfter about six weeks of them putting him off, I got involved myself, and the result was the sameAfter posting on their Facebook page, other users contacted us to let us know they had the same experience - the item didn't work and customer service did nothing to resolve itWe have requested a return or replacement immediately with no responseMy son has already missed 2+ months of school work, and I have a $paper weight
Technical support is awful drug there feet to get it past their return policy ,,, then when I got frustrated and stated so , they have now refused service to me ,,, I had bought D printer that never worked
I am unaware of what the actual issue is with this caseThe customer was waiting on replacement parts but was made aware that there was a delay on components at the timeI am showing that the delivery date of the replacement parts was May 16, Is there anything further I can help with?
My Robo R3D printer has had multiple parts fail since purchase, support has been very slow in resolving these issuesMy current issue has been sitting for days with zero response from supportOver the course of around months, my printer has been out of commission for two weeks or more on three separate occasions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had replied to Braydon's email on May 24th and have not heard back sinceI feel that the issue has not been resolved as stated on the Revdex.com websiteI also continue to see other customers with very similar issues posting on social media complaining about the issue of no communication via ROBO 3D.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I
reviewed appear below
This issue has yet to be resolvedRobo3D contacted me and said they had a refund on the way to me, and well as a shipping label to return their productIt has been over weeks since these claims were made, and still nothingI have tried contacting them back, and left voicemails. Thanks,*** ***615-892-
Regards,
*** ***
I am unaware of what the actual issue is with this caseThe customer was waiting on replacement parts but was made aware that there was a delay on components at the timeI am showing that the delivery date of the replacement parts was May 16, Is there anything further I can help with?
I purchased a NEW R+Plus 3D printed and when it malfunctioned they replaced my NEW unit with a REFURBISHED unit and when that unit malfunctioned they refunded me the price of a REFURBISHED unit not a NEW unit which is what I paid for and the difference in $I feel that they have taken advantage of me a stolen $from me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I
reviewed appear below
This issue has yet to be resolvedRobo3D contacted me and said they had a refund on the way to me, and well as a shipping label to return their productIt has been over weeks since these claims were made, and still nothingI have tried contacting them back, and left voicemails. Thanks,*** ***615-892-
Regards,
*** ***
Purchased a new Robo R3D printerThe unit as of this writing is approximately weeks oldIt has required replacement parts or maintenance every week I have owned itThe first unit I received had a broken door hingeReturned it to the vendorThe replacement machine had the screw securing the bed fall off mid-print, the knob that feeds material into the extrusion nozzle has fallen off the shaft twice during a build, at weeks the spring loaded pins on the PC board connection failed rendering the machine uselessI received a new design replacement bed, printed a part and it was fixed to the bed so securely I had to literally chisel the part off of the bed, damaging the new bed
I have been an engineer, engineering manager and engineering Vice-President for over yearsThis is one of the worst designs I have ever encountered
As a minimum I would think a replacement machine is not out of the question
We are replacing the customers machine with a new one
Hi Revdex.com and customer, I was made aware that my customer service has resolved this issue and the customer has received their componentsIf there is still an issue, I, as the founder of Robo 3D, will happily deal with thisI am not in the business to disappoint customers and am more than willing
to right this wrongI am going to message the customer directly and solve this issue promptly.