Hello Revdex.com, We have been trying to do everything we can to make things right with this customer and nothing seems to be solving itI offered to replace the unit with a brand new unit for no chargeI also offered for him to return the unit and give him a full refundWe have actually
refunded him the cost of a refurbished unit and told him he could keep the entire machine without returning itWe essentially paid him $and he still has a 3D printer unitWe are trying to resolve this case and move on pleaseI can forward all emails to you if you would like to read the entirety of conversationsYou will see that I am trying to do everything we can to make sure the customer is completely taken care ofSince we offered to fully refund or fully replace the unit for a brand new unit and both of these requests were denied by the customer, I am not sure what more I can do
SPENT MONEY PURCHASING REPAIR PARTS FOR MY PRINTERHAS BEEN OVER DAYS PARTS STILL HAVE NOT SHIPPEDBUSINESS IS DOING NOTHING TO HELP ME OUTTHEY CURRENTLY HAVE MY MONEY AND I HAVE NOT RECEIVED MY PARTSKEEP GIVING ME THE RUN AROUND NOT OFFERING ANY SORT OF SOLUTION TO MY ISSUETHEY ARE OVERCHARGING FOR A CHINESE MADE PRINTER THAT THEY CAN NOT OFFER SUPPORT FORREFUSE TO CALL ME BACK, I AM HAVING TO CALL THEMWENT DAYS AFTER THEY SAID THEY WILL CALL ME BACK BEFORE I PICKED UP THE PHONE AND CALLED THEMSTILL NO SOLUTION OFFERED
Hi Sir, We have run out of the first small batch of replacement parts and should have already received replacements by the time I am sending thisWe are extremely sorry that the part is out of stock as this will never be a problem in the future, but with our first units headed out, we did not
anticipate some of the issues that required replacementWe will be better and keeping stock of all components
Hello Revdex.com,? ? We have been trying to do everything we can to make things right with this customer and nothing seems to be solving itI offered to replace the unit with a brand new unit for no chargeI also offered for him to return the unit and give him a full refundWe have actually
refunded him the cost of a refurbished unit and told him he could keep the entire machine without returning itWe essentially paid him $and he still has a 3D printer unitWe are trying to resolve this case and move on pleaseI can forward all emails to you if you would like to read the entirety of conversationsYou will see that I am trying to do everything we can to make sure the customer is completely taken care ofSince we offered to fully refund or fully replace the unit for a brand new unit and both of these requests were denied by the customer, I am not sure what more I can do.?
[A default letter is provided here which indicates your acceptance of the business's? response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does - AND if the new printer functions properly, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I had replied to Braydon's email on May 24th and have not heard back since. I feel that the issue has not been resolved as stated on the Revdex.com website. I also continue to see other customers with very similar issues posting on social media complaining about the issue of no communication via ROBO 3D.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does - AND if the new printer functions properly, will consider this complaint resolved.
Regards,
[redacted]
Hi Revdex.com and customer, I was made aware that my customer service has resolved this issue and the customer has received their components. If there is still an issue, I, as the founder of Robo 3D, will happily deal with this. I am not in the business to disappoint customers and am more than willing...
to right this wrong. I am going to message the customer directly and solve this issue promptly.
Hi Sir, We have run out of the first small batch of replacement parts and should have already received replacements by the time I am sending this. We are extremely sorry that the part is out of stock as this will never be a problem in the future, but with our first units headed out, we did not...
anticipate some of the issues that required replacement. We will be better and keeping stock of all components.
Customer has been refunded and matter settled
Hello Revdex.com, We have been trying to do everything we can to make things right with this customer and nothing seems to be solving itI offered to replace the unit with a brand new unit for no chargeI also offered for him to return the unit and give him a full refundWe have actually
refunded him the cost of a refurbished unit and told him he could keep the entire machine without returning itWe essentially paid him $and he still has a 3D printer unitWe are trying to resolve this case and move on pleaseI can forward all emails to you if you would like to read the entirety of conversationsYou will see that I am trying to do everything we can to make sure the customer is completely taken care ofSince we offered to fully refund or fully replace the unit for a brand new unit and both of these requests were denied by the customer, I am not sure what more I can do
Have yet to receive warranty parts I should of received in almost a month with their call center giving me the run around
SPENT MONEY PURCHASING REPAIR PARTS FOR MY PRINTERHAS BEEN OVER DAYS PARTS STILL HAVE NOT SHIPPEDBUSINESS IS DOING NOTHING TO HELP ME OUTTHEY CURRENTLY HAVE MY MONEY AND I HAVE NOT RECEIVED MY PARTSKEEP GIVING ME THE RUN AROUND NOT OFFERING ANY SORT OF SOLUTION TO MY ISSUETHEY ARE OVERCHARGING FOR A CHINESE MADE PRINTER THAT THEY CAN NOT OFFER SUPPORT FORREFUSE TO CALL ME BACK, I AM HAVING TO CALL THEMWENT DAYS AFTER THEY SAID THEY WILL CALL ME BACK BEFORE I PICKED UP THE PHONE AND CALLED THEMSTILL NO SOLUTION OFFERED
Hi Sir, We have run out of the first small batch of replacement parts and should have already received replacements by the time I am sending thisWe are extremely sorry that the part is out of stock as this will never be a problem in the future, but with our first units headed out, we did not
anticipate some of the issues that required replacementWe will be better and keeping stock of all components
Hello Revdex.com,? ? We have been trying to do everything we can to make things right with this customer and nothing seems to be solving itI offered to replace the unit with a brand new unit for no chargeI also offered for him to return the unit and give him a full refundWe have actually
refunded him the cost of a refurbished unit and told him he could keep the entire machine without returning itWe essentially paid him $and he still has a 3D printer unitWe are trying to resolve this case and move on pleaseI can forward all emails to you if you would like to read the entirety of conversationsYou will see that I am trying to do everything we can to make sure the customer is completely taken care ofSince we offered to fully refund or fully replace the unit for a brand new unit and both of these requests were denied by the customer, I am not sure what more I can do.?
Refund has been issuedWas sent out to customer
[A default letter is provided here which indicates your acceptance of the business's? response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does - AND if the new printer functions properly, will consider this complaint resolved
Regards,
*** ***
We are replacing the customers machine with a new one
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I had replied to Braydon's email on May 24th and have not heard back since. I feel that the issue has not been resolved as stated on the Revdex.com website. I also continue to see other customers with very similar issues posting on social media complaining about the issue of no communication via ROBO 3D.
Regards,
[redacted]
Refund has been issued. Was sent out to customer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does - AND if the new printer functions properly, will consider this complaint resolved.
Regards,
[redacted]
Customer has been refunded and matter settled.
Hi Revdex.com and customer, I was made aware that my customer service has resolved this issue and the customer has received their components. If there is still an issue, I, as the founder of Robo 3D, will happily deal with this. I am not in the business to disappoint customers and am more than willing...
to right this wrong. I am going to message the customer directly and solve this issue promptly.
Hi Sir, We have run out of the first small batch of replacement parts and should have already received replacements by the time I am sending this. We are extremely sorry that the part is out of stock as this will never be a problem in the future, but with our first units headed out, we did not...
anticipate some of the issues that required replacement. We will be better and keeping stock of all components.