Rock Road Auto Plaza

REGARDING MR [redacted] COMPLAINT, HE DID GET APPROVED FOR THE DODGE JOURNEY BASED ON THE INFORMATION HE GAVE USHE STATED ON HIS APPLICATION THAT HE WAS ON HIS JOB FOR MONTHS BUT HE LIED AND WAS ONLY ON HIS JOB FOR ONE WEEK AND IN SECONDARY FINANCING THE LENDERS VERIFY ALL THE INFORMATION PROVIDED MR [redacted] WAS TOLD THIS AND THAT WE WOULD NEED THE VEHICLE BACK BECAUSE OF HIS STATEMENTS HE PROVIDED ON HIS APPLICATION WE HAVE NO REASON TO FALSIFY DOCUMENTS BECAUSE WE THE DEALERSHIP KNOWS THAT THE LENDERS WILL VERIFY ALL INFORMATION THEREFORE WE WOULD NOT GET PAID FROM THE LENDER WE ARE IN BUSINESS TO SELL CARS AND NOT JUST GIVE PEOPLE THE VEHICLE FOR IT TO BE RETURNEDWE WOULD GO OUT OF BUSINESSHE DID KNOW HE FALSIFIED THE INFORMATION

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have now honored the agreement that was made at the time I purchased the vehicle as of yesterday Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 15, 2016/02/12) */ TO WHOM IT MAY CONCERN: REGARDING CASE #XXXXXXX MRS [redacted] COMPLAINT, HER AND HUSBAND DID COMPLAIN ABOUT THE NOISE IN THE REAR WHEEL AND I [redacted] DID SAY I WOULD HAVE IT REPAIRED AND WE SET THEM AN APPOINTMENT TO HAVE IT FIXED THE NEXT DAYMRS [redacted] DID NOT SHOW UP FOR HER APPOINTMENT TO HAVE IT REPAIRED OR THE NEXT TWO APPOINTMENTS THAT WERE SETAND APPROXIMATELY TWO WEEKS LATER THEY JUST SHOW UP WANTING IT FIXEDAND WE DID FIX ITTHE SEATBELT LIGHT FLASHING ON AND OFF IS A SAFETY LIGHT TO REMIND THE CUSTOMER TO BUCKLE UPSHE STATES THAT SHE HASNT DRIVEN THE VEHICLE BECAUSE OF MECHANICAL ISSUES, WE DID NOT KNOW THIS BECAUSE SHE HAS NOT INFORMED ANYONE HEREROCK ROAD AUTO PLAZA HAS NOT A PROBLEM WITH TRYING TO HELP WITH THIS ISSUE ALL THE CUSTOMER HAS TO DO IS CALL AND KEEP THE APPOINTMENTS THEY MAKETHANK YOU FOR TIME [redacted]

Revdex.com: My warranty issue was resolved and my catalytic converter was repairedHOWEVER I did make the owner aware of the small oil leak the vehicle has and there was no offer made to repair that as well as the caliper in which the repair shop claimed they fixI'm tired of going back and forth I have a repair guy who says that the oil leak is in those cars and nothing serious and I am going to fix the caliper myself....I SHOULDNT HAVE TO FIX things that were wrong at the time of purchaseHowever the things requested in this complaint have been resolvedThx

TO WHOM IT MAY CONCERN, IN RESPONSE TO COMPLAINT BY MISS [redacted] ***, THE ONLY THING THAT IS TRUE IN HER COMMENTS IS THAT SHE APPLIED FOR THE LOAN ON THE TOWN AND COUNTRY AS FOR SHAWN INGNORING HER IS UNTRUE SHAWN AND ROCK ROAD AUTO PLAZA ARE IN THE BUSINESS TO MAKE MONEY AND WE WOULD HAVE SOLD HER THE VAN BUT IT HAD ISSUES YES WE DID SELL THE TOWN AND COUNTRY AT THE AUCTION BECAUSE IT HAD A LOT OF MECHANICAL PROBLEMS THIS WAS EXPLAINED TO [redacted] *** WE ALSO TOLD HER WE WOULD TRY TO FIND HER ANOTHER MINIVAN AROUND THE SAME PRICE RANGE, BUT WE WERE UNSUCCESSFUL AND TOLD HER WE WOULD TRY TO GET HER APPROVED ON A MORE EXPENSIVE VEHICLE BUT WE WOULD NEED MORE MONEY DOWN ROCK ROAD AUTO PLAZA AND SHAWN ARE EXTREMELY SORRY THAT WE COULDNT SELL HER THAT MINIVAN IT JUST HAD TO MANY MECHANICAL ISSUESTHANK YOU FOR YOUR TIME

We're sorry to hear about the car not functioning properlyThe car did belong to the son of the GM, however that manager is no longer with Rock RoadWe will absolutely fix the odometer as that is a serious concern and we would also like to take a look at the air conditioning problem you reported If the customer could have the car brought to Cave Springs Auto Service and Tire, or contact the dealership to make arrangements we will begin the process of amending the vehicle

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ROCKROADAUTOPLAZA.COM TO WHOM IT MAY CONCERN: TO START OFF MR [redacted] DID PAY SALE PRICE FOR THE VEHICLEWHERE HE GOT SALE PRICE AND I [redacted] WENT OVER THE PAPERWORK WITH MR [redacted] AND EXPLAINED PRICE AND PAYMENTS WITH HIMAND AS FOR THE CONTRACT AND PAPERWORK BEING MAILED TO HIM IS UTTERLY UNTRUTHFULWE DO NOT MAIL A CUSTOMER HIS/HER PAPERWORK UNDER ANY CIRCOMSTANCESTHEY ARE GIVEN THEIR PAPERWORK BEFORE THEY LEAVE THE DEALERSHIP WITH NO EXCEPTIONI HAVE COPIES OF THE PAPERWORK AND THE ADMINSTRATIVE FEE WHICH IS ON HIS CONTRACT AND RETAIL BUYERS ORDER IS ONLY $NOT $WHICH HE STATESWHAT I AM NOT REALLY UNDERSTANDING IS WHAT HIS DESIRED RESOLUTION ISHE WANTS BALL JOINTS REPAIRED MONTHS AFTER HE BOUGHT HIS CARAND WHY IS COMPLAINING MONTHS AFTER HE BOUGHT HIS VEHICLENOTHING THIS CUSTOMER HAS STATED IS TRUE EXCEPT THAT HE BOUGHT THE VEHICLE FROM USHE STATES HE HAD TRANMISSION ISSUES NOT BALL JOINT ISSUESI CANNOT FIX HIS BALL JOINTS MONTHS AFTER HE PURCHASEDTHANK YOU FOR YOUR CONSIDERATION

Initial Business Response /* (1000, 7, 2015/08/05) */
TO WHOM IT MAY CONCERN: REGARDING CASE# XXXXXXX MISS *** *** HAS HER CAR AND IS DRIVING ITYES THE ALTENATOR WENT OUT ON THE KIA FORTE AND HAS BEEN REPAIRED EVEN BEFORE Revdex.com GOT THE COMPLAINTAND EVERYTHING IS FINE WITH HER LOANAS FAR
AS GAS GOES WE DID PUT GAS IN HER VEHICLE WHEN SHE PICKED IT UP WHEN THE ALTERNATOR WAS REPLACEDTHE REASON SHE DIDNT GAS WHEN SHE PURCHASED THE VEHICLE WE WERE CLOSING AT THE TIME AND TOLD HER TO BRING BACK THE NEXT DAY AND WE WOULD GET GAS FOR HER THENAS FAR AS I KNOW SHE IS VERY SATIFIED WITH HER PURCHASE

This complaint has been fully resolve with *** ***Please check with him to verifyLet me know if there is anything else that I need to doThanks

REGARDING MR*** COMPLAINT, WE HAVE NO IDEA WHAT MR*** IS TALKING ABOUTWE HAVE NO EARNEST MONEY FROM HIM. HE DID COME TO OUR DEALERSHIP IN APRIL AND TRY TO REFINANCE HIS VEHICLEBUT IF HE WAS HERE TO REFINANCE HIS VEHICLE WHY WOULD HE LEAVE EARNEST MONEY FOR A DIFFERENT VEHICLE
HE CANT PICK OUT HIMSELF. IM SORRY MR*** IS UPSET WITH US BUT I DO NOT UNDERSTAND THE COMPLAINT. WE DID NOT RECIEVE ANY MONIES FROM MR***. IF WE HAD RECIEVED ANY, IT WOULD HAVE BEEN RETURNED TO HIM OR HE WOULD HAVE RECIEVED A VEHICLE INSTEAD

Initial Business Response /* (1000, 5, 2015/07/02) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXXX-XXXX
Contact Email: ***@ROCKROADAUTOPLAZA.COM
TO WHOM IT MAY CONCERN: IN RESPONSE TO THIS COMPLAINT, *** *** WAS NOT PROMISED A KEY REMOTE AND HEAD REST AT THE TIME
OF THE SALEIT IS MY RULE THAT EVERY CUSTOMER TEST DRIVES A VEHICLE BEFORE THEY PURCHASE IT WITH NO EXCEPTIONSAND THIS WAS THE CASE WITH MISS ***SHE TEST DROVE THE MALIBU BEFORE SHE PURCHASED ITNOTHING WAS MENTIONED ABOUT THE ITEMS WHEN SHE SIGNED THE PAPERWORKI HAVE A FORM THAT EVERY CUSTOMER SIGNS BEFORE THEY LEAVE WHITH THE VEHICLE AND IT IS CALLED A WE OWEAND IT STATES NOTHING PROMISED AND NOTHING OWED WITH MISS *** SIGNATUREI PERSONALLY WAS WITH MISS *** WHEN SHE SIGNED HER PAPERWORKAND NOTHING WAS STATED ABOUT THESE ITEMS WHEN SHE SIGNED THE WE OWE FORMWHAT SHE IS STATING IS NOT TRUEIF YOU WOULD LIKE A COPY OF THIS FORM I COULD FAS AR EMAIL IT TO YOUTHANK YOU FOR YOUR CONSIDERATION

TO WHOM IT MAY CONCERN, IN REGARDS TO MS***S' COMPLAINT, I REVIEWED HER DEAL AND IT LOOKS LOOKS LIKE SHE WAS GIVEN FOR THE MAGNUM AND SHE OWED WHICH IS AN EQUITY OF WHICH WAS DEDUCTED FROM THE PURCHASE OF THE CHEVROLET IMPALASHE IS CORRECT WHEN SHE SAYS
THAT NOT ONE PERSON REMAINS EMPLOYED AT ROCK ROAD AUTO PLAZA WHEN SHE PURCHASED THE IMPALABUT EVEN SO, OF EQUITY WAS DEDUCTED FROM HER PURCHASE OF THE NEW VEHICLE AND NOT ADDEDTHE BALANCE WAS NOT ADDED TO HER NEW VEHICLE BUT WAS PAID IN FULL BY ROCK ROAD AUTO PLAZA THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER *** ***

I'm sorry about the miscommunication in this matterI believe that the matter has been resolve with the customerWe had sent her a tracking number for the mail that was sent out that had the check, cd's and garage code in it

Initial Business Response /* (1000, 7, 2015/09/08) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ROCKROADAUTOPLAZA.COM
TO WHOM IT MAY CONCERN: REGARDING CASE #XXXXXXX MISS [redacted] DID HAVE CONCERNS 3 WEEKS AFTER SHE PURCHASED A 2008 BMW X3....

APPARENTLY 3 DASH LIGHTS CAME ON WHICH WERE A TIRE PRESSURE LIGHT, TAILGATE LIGHT AND STEERING ANGLE SENSOR. AND WHEN SHE BROUGHT IT TO THE REPAIR SHOP, THE REPAIRS WERE DONE. AT THE COST TO US. SO I'M A LITTLE CONFUSED. THE REPAIRS WERE DONE AND YET SHE IS STATING THAT SHE WANTS IT REPAIRED. THERE WAS NOT ANY COST TO HER. THE REPAIRS WERE DONE ON 08/20/2015 AND YET SENT THE COMPLAINT ON 08/21/2015. FOR ROCK ROAD AUTO PLAZA THE DESIRED RESOLUTION WAS COMPLETED. THANK YOU FOR YOUR TIME AND CONSIDERATION. [redacted]

REGARDING MR. [redacted] COMPLAINT, HE DID GET APPROVED FOR THE 2012 DODGE JOURNEY BASED ON THE INFORMATION HE GAVE US. HE STATED ON HIS APPLICATION THAT HE WAS ON HIS JOB FOR 5 MONTHS BUT HE LIED AND WAS ONLY ON HIS JOB FOR ONE WEEK.  AND IN SECONDARY FINANCING THE LENDERS VERIFY ALL THE INFORMATION...

PROVIDED.  MR. [redacted] WAS TOLD THIS AND THAT WE WOULD NEED THE VEHICLE BACK BECAUSE OF HIS FALSE STATEMENTS HE PROVIDED ON HIS APPLICATION.  WE HAVE NO REASON TO FALSIFY DOCUMENTS BECAUSE WE THE DEALERSHIP KNOWS THAT THE LENDERS WILL VERIFY ALL INFORMATION.  THEREFORE WE WOULD NOT GET PAID FROM THE LENDER.  WE ARE IN BUSINESS TO SELL CARS AND NOT JUST GIVE PEOPLE THE VEHICLE FOR IT TO BE RETURNED. WE WOULD GO OUT OF BUSINESS. HE DID KNOW HE FALSIFIED THE INFORMATION.

We're sorry to hear about the car not functioning properly. The car did belong to the son of the GM, however that manager is no longer with Rock Road. We will absolutely fix the odometer as that is a serious concern and we would also like to take a look at the air conditioning problem you reported....

If the customer could have the car brought to Cave Springs Auto Service and Tire, or contact the dealership to make arrangements we will begin the process of amending the vehicle.

Initial Business Response /* (1000, 5, 2015/07/22) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ROCKROADAUTOPLAZA.COM
TO WHOM IT MAY CONCERN: REGARDING [redacted] CASE#XXXXXXX BASED ON THE INFORMATION MR. [redacted] GAVE US, WE GOT HIM APPROVED....

AND UPON VERIFICATION OF HIS EMPLOYMENT, THE PLACE HE SAID HE WAS EMPLOYED AT, WOULD NOT VERIFY HE WORKED THERE. UPON SEVERAL ATTEMPTS TO VERIFY HIS EMPLOYMENT, THE BANK COULD NOT VERIFY EMPLOYMENT. AND HIS EMPLOYER WAS NOT REGISTERED WITH THE STATE. SO THE BANK CANCELLED THE DEAL BECAUSE HE COULDNT PROVE INCOME. WE HAVE A BAILMENT CONTRACT AND CONDITIONAL DELIVERY AGREEMENT THAT WE DELIVER EVERY VEHICLE BASED ON THE INFORMATION THE CUSTOMER GIVES US IS ACCURATE AND TRUE. IF FOR ANY REASON IT IS NOT TRUE THE CUSTOMER MUST RETURN THE VEHICLE IMMEDIATELY. WHICH MR. [redacted] DID NOT. HE HAD THE VEHICLE FOR 31 DAYS. MR [redacted] CAME IN 07/21/2015 WITH THE VEHICLE AND WE REACH AN AGREEMENT WHICH HE SIGNED. WE SHOOK HANDS AND AS FAR AS I KNOW HE LEFT UNDERSTANDING THE SITUATION AND WITH A REFUND CHECK. IF MR [redacted] DIDNT MISINFORM US ABOUT BEING ACTUALLY EMPLOYED HE WOULD STILL HAVE THE VEHICLE. THANK YOU FOR YOUR CONSIDERATION. [redacted] GM

Initial Business Response /* (1000, 7, 2015/09/10) */
TO WHOM IT MAY CONCERN: REGARDING CASE#XXXXXXX ROCK ROAD AUTO PLAZA HAS TALK TO CUSTOMER AND HAS RESOLVED THE ISSUE AND MR [redacted] SAID HE WOULD RESCIND THE COMPLAINT. IF THERE IS ANY OTHER ISSUES PLEASE FEEL FREE TO CONTACT ME,[redacted]...

AT XXX-XXX-XXXX OR BY EMAIL [redacted]@ROCKROADAUTOPLAZA.COM. THANK YOU FOR YOUR COSIDERATION.

Revdex.com:
My warranty issue was resolved and my catalytic converter was repaired. HOWEVER I did make the owner aware...

of the small oil leak the vehicle has and there was no offer made to repair that as well as the caliper in which the repair shop claimed they fix. I'm tired of going back and forth I have a repair guy who says that the oil leak is normal in those cars and nothing serious and I am going to fix the caliper myself....I SHOULDNT HAVE TO FIX things that were wrong at the time of purchase. However the things requested in this complaint have been resolved. Thx.

Initial Business Response /* (1000, 15, 2016/02/12) */
TO WHOM IT MAY CONCERN: REGARDING CASE #XXXXXXX MRS. [redacted] COMPLAINT, HER AND HUSBAND DID COMPLAIN ABOUT THE NOISE IN THE REAR WHEEL AND I [redacted] DID SAY I WOULD HAVE IT REPAIRED AND WE SET THEM AN APPOINTMENT TO HAVE IT...

FIXED THE NEXT DAY. MRS [redacted] DID NOT SHOW UP FOR HER APPOINTMENT TO HAVE IT REPAIRED OR THE NEXT TWO APPOINTMENTS THAT WERE SET. AND APPROXIMATELY TWO WEEKS LATER THEY JUST SHOW UP WANTING IT FIXED. AND WE DID FIX IT. THE SEATBELT LIGHT FLASHING ON AND OFF IS A SAFETY LIGHT TO REMIND THE CUSTOMER TO BUCKLE UP. SHE STATES THAT SHE HASNT DRIVEN THE VEHICLE BECAUSE OF MECHANICAL ISSUES, WE DID NOT KNOW THIS BECAUSE SHE HAS NOT INFORMED ANYONE HERE. ROCK ROAD AUTO PLAZA HAS NOT A PROBLEM WITH TRYING TO HELP WITH THIS ISSUE ALL THE CUSTOMER HAS TO DO IS CALL AND KEEP THE APPOINTMENTS THEY MAKE. THANK YOU FOR TIME [redacted]