Rock Road Auto Plaza

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have now honored the agreement that was made at the time I purchased the vehicle as of yesterday.
Sincerely,
[redacted]

TO WHOM IT MAY CONCERN, IN RESPONSE TO COMPLAINT BY MISS [redacted], THE ONLY THING THAT IS TRUE IN HER COMMENTS IS THAT SHE APPLIED FOR THE LOAN ON THE 2008 TOWN AND COUNTRY.  AS FOR SHAWN INGNORING HER IS UNTRUE.  SHAWN AND ROCK ROAD AUTO PLAZA ARE IN THE BUSINESS TO MAKE MONEY AND WE...

WOULD HAVE SOLD HER THE VAN BUT IT HAD ISSUES.  YES WE DID SELL THE 2008 TOWN AND COUNTRY AT THE AUCTION BECAUSE IT HAD A LOT OF MECHANICAL PROBLEMS.  THIS WAS EXPLAINED TO [redacted].  WE ALSO TOLD HER WE WOULD TRY TO FIND HER ANOTHER MINIVAN AROUND THE SAME PRICE RANGE, BUT WE WERE UNSUCCESSFUL AND TOLD HER WE WOULD TRY TO GET HER APPROVED ON A MORE EXPENSIVE VEHICLE BUT WE WOULD NEED MORE MONEY DOWN.  ROCK ROAD AUTO PLAZA AND SHAWN ARE EXTREMELY SORRY THAT WE COULDNT SELL HER THAT MINIVAN.  IT JUST HAD TO MANY MECHANICAL ISSUES. THANK YOU FOR YOUR TIME.

Initial Business Response /* (1000, 5, 2015/07/08) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ROCKROADAUTOPLAZA.COM
TO WHOM IT MAY CONCERN: TO START OFF MR [redacted] DID PAY 15298.50 SALE PRICE FOR THE VEHICLE. WHERE HE GOT 11999.00 SALE...

PRICE AND I [redacted] WENT OVER THE PAPERWORK WITH MR [redacted] AND EXPLAINED PRICE AND PAYMENTS WITH HIM. AND AS FOR THE CONTRACT AND PAPERWORK BEING MAILED TO HIM IS UTTERLY UNTRUTHFUL. WE DO NOT MAIL A CUSTOMER HIS/HER PAPERWORK UNDER ANY CIRCOMSTANCES. THEY ARE GIVEN THEIR PAPERWORK BEFORE THEY LEAVE THE DEALERSHIP WITH NO EXCEPTION. I HAVE COPIES OF THE PAPERWORK AND THE ADMINSTRATIVE FEE WHICH IS ON HIS CONTRACT AND RETAIL BUYERS ORDER IS ONLY $199.00 NOT $1200.00 WHICH HE STATES. WHAT I AM NOT REALLY UNDERSTANDING IS WHAT HIS DESIRED RESOLUTION IS. HE WANTS BALL JOINTS REPAIRED 11 MONTHS AFTER HE BOUGHT HIS CAR. AND WHY IS COMPLAINING 11 MONTHS AFTER HE BOUGHT HIS VEHICLE. NOTHING THIS CUSTOMER HAS STATED IS TRUE EXCEPT THAT HE BOUGHT THE VEHICLE FROM US. HE STATES HE HAD TRANMISSION ISSUES NOT BALL JOINT ISSUES. I CANNOT FIX HIS BALL JOINTS 11 MONTHS AFTER HE PURCHASED. THANK YOU FOR YOUR CONSIDERATION.