Initial Business Response / [redacted] (1000, 11, 2015/09/03) */ We have notified the carrier to discontinue delivering to this addressWe appreciate Ms [redacted] bringing this to our attentionThe delivery of this product is an Oand then requires the recipient to contact us to Opt-out of distributionWe don't show this address as an optin so the carrier was most likely delivering in errorWe apologize for this error and again appreciate that it was brought to our attention
Not sure who's email account this got hung up in or why it was never closedI spoke with customer and she informed me that her service has been impeccable since this delivery situation and can't be more pleased with her carrier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] will notify Revdex.com when payment is received for the period we agreed on We had a very enjoyable chat and we both understood each others situations This will resolve the trouble I went through Then the case can be closed
Complaint: [redacted] I am rejecting this response because: I will accept this when I receive check I have had problem with this company times with feeling they can deduct what ever from my account and it is a Revdex.com complaint when you have a newspaper account and you can't allow them privilege of doing deduction from an accountthe public should be made aware of your business practices so that makes it a Revdex.com issueWhen this subscription is done I will be done with Rockford Register Star TO much drama doing business with you and further more you never said you where sending a check Sincerely, [redacted]
I am not sure about the billing length or terms However, we show that the paper started on The subscription renewed on (probably a billing change), and is set to expire on Accounts do not automatically stop Newspaper subscriptions and disclosures states "papers will automatically renew unless otherwise notified"I attempted to contact customer today (1.31.17) and left a voice message explaining that the paper will automatically renew on unless I hear back from her before that I also provided my direct phone number
Complaint: [redacted] I am rejecting this response because: I got a call on February I,from customer service stating that they were depositing the $back into my checking account right then and so far it is 8:P.Mand I checked my account and no deposit was made for today and until that happens I will not close the complaint ( don't Trust them) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I researched the account and discovered: 1.5.17: Customer made an online ("web") payment Customer listed $for the subscription cost and another $for NIE (Newspapers in Education) donation, which is why the $was deducted from her bank account The customer service representative could only see the $because the postings go into two different fileswhich she is not privy to the NIE portal.1.7.17: We credited customer back $and put her on a lower rateOnly notes stated "Office Adjust".1.31.17: I called customer and left a voice message with the details, asking her to contact me at her earliest convenience I will adjust her account accordingly if needed
Regarding the "added on" charges the customer is claiming: The TV Book and magazines are included in the customers subscription cost The customer has an option of receiving a digital copy of their statementThe customers account can even be viewed at any time, simply by logging into their online account If the customer opts to have a printed statement, an additional charge will be charged, like nearly every company does now, to absorb manual labor, paper and postage costs I do not understand how the customer views the three items mentioned being worth 50% of their subscription cost I will contact customer to explain the payment options and to resolve the customer dispute With great pleasure while Exceeding Customer Expectations, [redacted] Register Star Newspaper Home Delivery Manager [redacted] @rrstar.com [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I just ended a very pleasant phone call with an RR Star staffer and he heard my concerns and what transpired as I recall it We agreed he would stop the subscription and he would look into what was said by the customer service staff We closed the matter in a friendly tone and he offered if I should want to restart my subscription I could obtain the heavily discounted rate Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Frankly, I don't believe anything the Rockford Register Star says Sincerely, [redacted]
I spoke with *** this morningAfter advising about all transactions over the past two years, he and I both agreed it was a miscommunicationOne week after the Register Star sent its second renewal notice, his wife hit on a Groupon offer, which placed a $payment credit to his accountHis
renewal rate was $for a one year termAs a result, the $payment purchased less than a full yearDue to the miscommunication, the Register Star agreed to apply credit so that the subscription stretches to a full year.*** said it was OK to share this information with the Revdex.com
Even though disclaimers are printed in the newspaper every day, in the premium editions and on customer billing statements, we provided customer with a rate that includes the premium editions. I contacted customer to follow up and she stated situation was immediately remedied earlier this
month
The call to the customer "yesterday" was my call following up with the customer to see if the situation has been properly resolved I will once again check to make sure customer is set up on the proper rate that was agreed too
*** *** called customer and convinced her to remainAgreed to place her rate back to $a monthThis was the rate she was paying before complaint occurredAlso, *** placed her on a 2-year rate guarantee for the issue and incorrect information she was receiving.Customer appeared to
be pleased with resolution
I recontacted customer on Customer stated that he was pleased with my follow up, but after thinking about it, felt he was still not provided adequate resolve from being mislead by remote support staff regarding mail delivery Customer lives in an area that we closed to home delivery, which also caused the mail service to be switched from 'exceptional (same day) delivery to standard delivery Even though the support staff was notified of the changes, it is apparent that not all support staff was properly notified.I value customer's comments and will address support staff Additional communication will be put in place in the future Mr*** and I agreed to an additional refund from to to satisfy service resolve
Initial Business Response / [redacted] (1000, 11, 2015/09/03) */ We have notified the carrier to discontinue delivering to this addressWe appreciate Ms [redacted] bringing this to our attentionThe delivery of this product is an Oand then requires the recipient to contact us to Opt-out of distributionWe don't show this address as an optin so the carrier was most likely delivering in errorWe apologize for this error and again appreciate that it was brought to our attention
Not sure who's email account this got hung up in or why it was never closedI spoke with customer and she informed me that her service has been impeccable since this delivery situation and can't be more pleased with her carrier
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] will notify Revdex.com when payment is received for the period we agreed on We had a very enjoyable chat and we both understood each others situations This will resolve the trouble I went through Then the case can be closed
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I will accept this when I receive check I have had problem with this company times with feeling they can deduct what ever from my account and it is a Revdex.com complaint when you have a newspaper account and you can't allow them privilege of doing deduction from an accountthe public should be made aware of your business practices so that makes it a Revdex.com issueWhen this subscription is done I will be done with Rockford Register Star TO much drama doing business with you and further more you never said you where sending a check Sincerely, [redacted]
I am not sure about the billing length or terms However, we show that the paper started on The subscription renewed on (probably a billing change), and is set to expire on Accounts do not automatically stop Newspaper subscriptions and disclosures states "papers will automatically renew unless otherwise notified"I attempted to contact customer today (1.31.17) and left a voice message explaining that the paper will automatically renew on unless I hear back from her before that I also provided my direct phone number
Complaint: [redacted] I am rejecting this response because: I got a call on February I,from customer service stating that they were depositing the $back into my checking account right then and so far it is 8:P.Mand I checked my account and no deposit was made for today and until that happens I will not close the complaint ( don't Trust them) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I researched the account and discovered: 1.5.17: Customer made an online ("web") payment Customer listed $for the subscription cost and another $for NIE (Newspapers in Education) donation, which is why the $was deducted from her bank account The customer service representative could only see the $because the postings go into two different fileswhich she is not privy to the NIE portal.1.7.17: We credited customer back $and put her on a lower rateOnly notes stated "Office Adjust".1.31.17: I called customer and left a voice message with the details, asking her to contact me at her earliest convenience I will adjust her account accordingly if needed
Regarding the "added on" charges the customer is claiming: The TV Book and magazines are included in the customers subscription cost The customer has an option of receiving a digital copy of their statementThe customers account can even be viewed at any time, simply by logging into their online account If the customer opts to have a printed statement, an additional charge will be charged, like nearly every company does now, to absorb manual labor, paper and postage costs I do not understand how the customer views the three items mentioned being worth 50% of their subscription cost I will contact customer to explain the payment options and to resolve the customer dispute With great pleasure while Exceeding Customer Expectations, [redacted] Register Star Newspaper Home Delivery Manager [redacted] @rrstar.com [redacted]
Tell us why here...I want my back
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I just ended a very pleasant phone call with an RR Star staffer and he heard my concerns and what transpired as I recall it We agreed he would stop the subscription and he would look into what was said by the customer service staff We closed the matter in a friendly tone and he offered if I should want to restart my subscription I could obtain the heavily discounted rate Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Frankly, I don't believe anything the Rockford Register Star says Sincerely, [redacted]
I spoke with *** this morningAfter advising about all transactions over the past two years, he and I both agreed it was a miscommunicationOne week after the Register Star sent its second renewal notice, his wife hit on a Groupon offer, which placed a $payment credit to his accountHis
renewal rate was $for a one year termAs a result, the $payment purchased less than a full yearDue to the miscommunication, the Register Star agreed to apply credit so that the subscription stretches to a full year.*** said it was OK to share this information with the Revdex.com
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Even though disclaimers are printed in the newspaper every day, in the premium editions and on customer billing statements, we provided customer with a rate that includes the premium editions. I contacted customer to follow up and she stated situation was immediately remedied earlier this
month
The call to the customer "yesterday" was my call following up with the customer to see if the situation has been properly resolved I will once again check to make sure customer is set up on the proper rate that was agreed too
*** *** called customer and convinced her to remainAgreed to place her rate back to $a monthThis was the rate she was paying before complaint occurredAlso, *** placed her on a 2-year rate guarantee for the issue and incorrect information she was receiving.Customer appeared to
be pleased with resolution
I recontacted customer on Customer stated that he was pleased with my follow up, but after thinking about it, felt he was still not provided adequate resolve from being mislead by remote support staff regarding mail delivery Customer lives in an area that we closed to home delivery, which also caused the mail service to be switched from 'exceptional (same day) delivery to standard delivery Even though the support staff was notified of the changes, it is apparent that not all support staff was properly notified.I value customer's comments and will address support staff Additional communication will be put in place in the future Mr*** and I agreed to an additional refund from to to satisfy service resolve