Rodeo Kia

Mr. [redacted] came to our dealership on April 25th for an oil change and a noise in his A/C in his 2006 Kia Sorento. We did the oil change and gave Mr. [redacted] an estimate on the A/C repair (it needed a compressor) and he declined the repair. Mr. [redacted] Sorento has 126230 miles on it and is out...

of warranty. The A/C compressor went out on his car according to him shortly after he left the dealership. A compressor can go out at any time and the customer was aware of the problem when he came to our dealership. We have offered him a discount on this service and he still refused. The prior experience he had at the dealership was under different ownership.