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Rod's Auto Repair, Inc.

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Reviews Rod's Auto Repair, Inc.

Rod's Auto Repair, Inc. Reviews (102)

We understand the customer would like a new table. We have contacted the customer and scheduled a delivery for a brand new table top to be exchanged on 2/13. The customer is also scheduled for a service technician to inspect and repair the chips and other issues with the server and dresser for 2/14....

We are confident that this will resolve the issues the customer is having and have informed the customer to contact us if there are any other issues following the service technician's repair.

The parts were ordered and meant to be left at the customer's home. Once the parts arrive, the technician installs them. Therefore, the customer needs to call our service department to facilitate a time to have the parts installed.

The customer made the deliberate choice of picking up the merchandise because they did not want to wait for the delivery. While we apologize about the ordeal, we did not force the customer to pick up the merchandise. Consequently, we will not be issuing any refunds. If the customer would like to...

report any manufacturing damages, they must call the customer service number provided at ###-###-####.

We have spoken to the customer and will be refunding $100.00 back to their account. We apologize for any inconvenience this experience has caused.

Customer is scheduled to receive the delivery tomorrow, 11/19.

Complaint: [redacted]
I am rejecting this response because: I don't need refund since GBS has agreed to fix our issues. My complaint is against the employees at Marlo who are not equipped to handle difficult situations and instead chooses to be combative and unprofessional with their handling of such situations. Regards,
[redacted]

We apologize for the damaged the customer received. We're also sorry for the delayed response time; the service department attempts to repair the merchandise back to manufacturing specifications. If these repairs are not done to the customer's satisfaction, the service department will replace with...

new items.

The customer is scheduled to receive a delivery today, 7/19. We apologize for the time it took to contact the customer, but we were waiting on the accent chairs to arrive from the manufacturer in early August. Once those come in, we will contact the customer and deliver them as well. We thank the...

customer for his continued patience.

The customer did indeed receive a free delivery. The additional $138.00 is the sales tax.

Unfortunately, the service department could not confirm whether or not the damages had been done during delivery or whether it was like that during the purchase (these are floor model items and as such, they're sold 'as is.' Therefore, we will not be servicing the merchandise.

We would have no problem sending new boxsprings if we felt that they were the cause of the problem; however, we have determined that the boxsprings are not causing the problem. Therefore, we will not be exchanging the boxsprings.

We've looked into this and as we told the customer, there's no way this is of a different color than the one they saw in the showroom. This particular set only comes in three colors - all of which vary so drastically that there's no way there can be any confusion as to which is which. The customer...

received the right color. We understand that some of this may have been damaged; we are replacing a side of the sectional on 7/17.

That's not a "generic message" we give to everyone. It was restating the technicians's conclusions based on his expert observation.

We sincerely apologize for the time it's taken for the merchandise to arrive from the manufacturer. While it is hard to determine approximate dates, we go by the estimates that we get from the manufacturer itself which we then relay to the customer. We have delivered the merchandise that's already...

come in and will deliver the bedroom set as soon as it is delivered to our warehouse. We thank the customer for their continued patience as we resolve this matter.

[redacted] [redacted] [redacted]
 Complaint: [redacted]
I am rejecting this response because: one I made the claim the same day the deliver dropped off the furniture and ran off so the response is null. Second have already tried to contact Marlo and they keep giving me the run around so their response is null again. 
Regards,
[redacted]

Upon review of the complaint, we have found that the merchandise is correct. If the customer is adament that this is the wrong piece then the should contact me at [redacted] (please include invoice number in message title with ATTN marked to Salem). If possible, the customer should...

send pictures of the damaged merchandise so that we can better as the issues.

[To assist us in bringing this matter to a close, you must give us a...

reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I've been in communication with the warranty company and I'm aware that accidental damage warranty doesn't cover this damage. Per the warranty company this is not accidental damage, it is manufacturer damage thus the reason I'm contacting Marlo. Besides, how does leather peel anyway? And, because Marlo has undergone different ownership shouldn't effect me as the customer. The new owners also incurs the old business issues.
Regards,
Dorinda Bowers

We have called the customer and discussed an exchange of the defective fireplace with him. We will place the new one on order and once it arrives we will deliver it to the customer. We thank the customer for his patience throughout this process.

The peeling reported by [redacted] is being reviewed by the factory. To have this issue within a few months of having the merchandise is alarming. We are awaiting a response from the factory to determine if this is a manufacturer's defect or if the customer may have caused this.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because:this is a generic response you are giving to everyone. How come a piece of furniture will start making noise if it was made with solid wood. How can a cushion be deformed in such little time. I don't accept your response and you need to do something about it
Regards,
[redacted]

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Address: 1417 Broad St, Boise, Idaho, United States, 83714-4867

Phone:

904 0 0
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Web:

www.atei.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Rod's Auto Repair, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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