Rod's Auto Repair, Inc.

Upon reviewing the pictures, the service department determined that the damages were not consistent with manufacturing defects, but rather, breakage. Therefore, the claim was denied. While we apologize to the customer about the breakage, there's nothing more we can do outside of charging for repairs...

since this falls outside of what the manufacturer covers (and therefore, credits us for).

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the ongoing issues. Upon reviewing the pictures the customer submitted we have decided to exchange the sofa for a new one since the stretching (customer refers to as "holes") is irreparable. The loveseat, however, is standard and we found nothing wrong with it. The customer can call...

us at any time to schedule the exchange for a new sofa.

The service department has rejected the damaged claim as not being a manufacturing defect (this is after already servicing the issue). Should the customer wish to appeal the service department's decision, the customer may contact Lee Anne A[redacted] at [redacted] Brandywine, MD [redacted]

Our response is the same as before.

I will cancel the delivery fee and refund the $150.99 the customer paid for delivery. To receive the discount, the customer must come into the store with the credit card used during the purchase. The amount will be credited back directly to the card. We hope this mitigates the issues regarding the time it's taken for the furniture arrive at our warehouse from the manufacturer.

We apologize for the inconvenience. We have contacted the customer to schedule an exchange of the damaged piece.

To clarify, we're absolutely not refunding the GBS warranty. As Rania and Cheryl explained to the customer (who was extremely rude), we only refund warranties if and only if the customer does not use the warranty within 5 years. Upon checking with GBS, the customer has been extensively using the GBS...

warranty and is in fact scheduled to receive services from one of their technicians within the coming month. Therefore, the customer does not meet the conditions for a refund of the warranty.

First I don't have you so nobody and they always going to say something like that to no takecare the the issues that I have with I know there soga is  when they deliver  they dragged it  and they cut  with a knife  and I don't notice it when they deliver it yes I noticed that after the 72 hours  what is an issues  so if not willing to fix it I cannot bring it back to the store and return it  that's simple  there really bad [redacted]
I am rejecting this response because:
Regards,
[redacted]

But we've looked into the furniture. The customer is having issues with particularities we don't consider to be manufacturing defects. If this persists, the customer is welcome to contact either services@[redacted]furniture.biz or appeal to the board of directors atBoard of Directors: Lee Anne A[redacted]Brandywine, MD [redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is currently accepted.The matter is not resolved untill they inspect the items damaged and matter is resolved.matter is not resolved they have made a promise only.please kkep the matter open until it is resolved.
Regards
[redacted].

We do not understand this complaint. The customer has accepted delivery of all of our furniture, as recently as November 8. Furthermore, there do not appear to be any additional charges outside of what the customer has ordered nor have there been notes indicating that the customer has taken issue with any price discrepancy. Rather, we've been working very consistently with the customer to provide optimal service and address their concerns with regards to the furniture. If the customer is confident that there is an issue with pricing or the charges made, then they can contact the store to discuss it. However, upon searching through the customer's invoices, we find no such discrepancies to exist.

The merchandise has been delivered as of 8/3. We hope the customer found the merchandise to be satisfactory.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am...

rejecting this response because:
I cannot accept or reject this response yet.  They are sending a technician to look at the furniture on the 8th of september.  They have not come yet so I do not know what the outcome will be or if I will be satisfied.  Please keep my case open.
Regards,
[redacted]

The table is not reported as damaged; therefore, we opted not to exchange or repair it. We immediately exchanged the cuddler, however, once we found that that was damaged (because the customer notified us of the damages very shortly after delivery).

We have attempted to contact the customer but all attempts were left unanswered. We are still willing to address the customer's issues. Should the customer wish to contact us, they may do so at their convenience.

[To assist us in bringing this matter to a close, you must...

give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
The company has still not addressed the dishonestly on part of its employees that lead to this situation.  I will accept a phone call or email from said person, but will not close said claim until Marlo contacts me as this was promised and has yet to be done.  I do not believe this company.
Regards,
[redacted]

While we certainly apologize for the experience, we will not be giving the customer the refund for the delivery fee since "no fit" issues - as stated in our sales contract - are not considered to be the fault of the store.

Our general manager, Lee Anne, informed the customer that we'll service the merchandise (despite the fact that we found no manufacturing defects according to the description the customer provided).With regards to the accent pillow, we have placed an order for one and will be able to provide the customer with one as soon as we have it in our warehouse. We appreciate the customer's continued patience.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response...

because:  Because Marlo refuses refund me my $300- for a table I never requested
Regards,
[redacted]