Roll Off Dumpster Direct

“Are you good men and true?”

Not Roll Off Dumpster Direct folks anyway.

We needed a 30 foot dumpster, got the permit, and I paid for it almost 3 weeks out to avoid any hassle later. I was told two days was plenty of time but we had been working on the house and my husband took vacation time for this project.

It was supposed to be delivered tomorrow, but I got an email telling me they had no dumpsters. I called and spoke to a man who was the manager, I think. I told him we booked out in advance so this exact problem wouldn’t happen, I was promised it wouldn’t so I paid for the reservation of the dumpster. We even sent the a photo of our yard so they could see the dimensions.

Very early this morning I got an email saying there were no trucks at all for me for tomorrow. I called Roll Off Dumpster Direct and a man told me he was the only person there and couldn’t help me. I explained I reserved the dumpster weeks ago so this wouldn’t happen - we arranged our summer into purging and with no real notice I’m told I’m just out of luck? He didn’t care. He said I could have the dumpster next week, not hearing my husband too this week off for this project. I wanted to talk to someone else and he yelled at me, told me “Jason” was in charge and all he’d do was refund my money. As if it was ever a question he wouldn’t return money for a service I didn’t get. He hung up on me.

He wasn’t forthright, his attitude was terrible, he didn’t try to help me and just kept saying he was sorry. Apparently a reservation doesn’t guarantee you a truck - not even a $700+ dumpster already paid for.

Never going there again, will post a Yelp review and any other place I can find. They charge a cancellation fee and I thought about demanding one from him because this threw a huge wrench in our hard worked plans.

Instead I found BudgetDumpster.com and they were polite, cheaper, will bring me a dumpster tomorrow and our schedule will stay on track.

Maybe this was a favor I couldn’t see while reading “cancel” this morning from the first place because Budget Dumpster was polite from the beginning and helpful too. I’m happy we’re going with them.

I used these people 3 times before and was very pleased. This time, I ordered just the 20 yard dumpster because I didn't have too much. I emailed them before I put anything questionable in it to be sure they would take it and honored their rules. When they removed it the dumpster was only 3/4 full. Yet, they went into my bank account and took another $300 because they said it was 3 tons too much! How are we supposed to weigh the stuff we put on it? I paid over $700 for a smaller dumpster that wasn't even completely full. I emailed them and received no response to my complaint. They will take extra money from you whether it is legitimate or not. I am complaining to the attorney general in Pa. also. In addition, they will not give you any form of proof that the dumpster was, indeed, over the weight limit. It's just their word.

I will make this simpleOrdered yddumpster Company stated that size not available, so delivered yard Driver said no problem, same priceJust didn't have size ordered Blocked use of my garage for car, but OKI get a bigger dumpster Submitted a request for pickup (apparently a day late) They rescheduled pickup because they were running behind I was charged for another week because "they" were running behind A month after pickup, I receive email that they are charging my account another 200+ dollars in daysActually, just saw the debit on our bank account Of course, this was for the additional tonnage that would not have occurred if we would have had the size dumpster delivered that was actually ordered Were we supposed to weigh our debris before placing in dumpster? 1) Email / Call should have been provided regarding charges for any additional tonnage, despite the fact that we were provided a larger dumpster than ordered 2) There was not any time to react if we did have any questions about charges 3) Appearance of "Bait and Switch"Up-sale disguised as "doing the right thing" May not have been so bad if they had been more upfront about it

We received a call from [redacted] on 9/12/The reason for her call was to request a weight ticket for her dumpster rentalin turn, we requested the weight ticket from Our 3rd party vendor, [redacted] We did not receive a response from [redacted] until our 7th request on 10/6/Upon receipt of the weight ticket, we learned that the weight of [redacted] 's dumpster was tons, not tons as originally billed to us by [redacted] See attached weight ticketAs such, we corrected the invoice we sent to [redacted] and the $charge for additional weight was refunded.We work tirelessly to earn our customers' trust, and understand this is a very frustrating experience for ***We greatly apologize it took days to resolve the matter.We will learn from this situation and hope future customers see the corrective efforts we are making to provide the very best service possible.Jason A

We made arrangements to lease a dumpster to [redacted] at her request via telephone on 6/5/On the phone and in a confirmation email that was sent to [redacted] at 9:51am on 6/5/it was explained that payment was required based on the total weight of the materials the cardholder placed in the containerSuch payment terms are standard in the container rental business and are fair since we have a cost for waste disposal at the landfill based on weight[redacted] made the required initial payment of $This payment covers the delivery of the dumpster and removal of up to tons of wasteAny additional weight is billed at $69/ton, as explained on our website, on the phone, and in the confirmation email.After the container was picked up from your cardholder, the materials in the container were weighed as this is standard practice for roll-off dumpstersIt was determined that the weight of the materials in the dumpster was tonsWhile [redacted] disagrees with this weight, please understand the landfill is owned by an unrelated party, [redacted] , and uses scales regulated by the Bureau of Weights & Measures[redacted] states that the dumpster arrived later than she wishedUnfortunately we cannot guarantee delivery times due to a host of factors including traffic, service requests of other customers, truck maintenance, and 3rd party landfill operationsIn fact, we go out of our way to inform customers to have dumpsters delivered the day before starting any project if timing is an issue.We work tirelessly to earn our customers' trust, and understand this is a very frustrating experience for [redacted] However, we have upheld our obligation and deserve to be compensated as such.Andrea U

Not dependable Did not deliver dumpster as ordered on two separate occasions Even worse credit card was billed when no service received

In regards to [redacted] 's Statement of the Problem, her request that the charge be placed on a different credit card was honored and we refunded her card immediatelyOur merchant processor, [redacted] , releases the funds immediately as wellIt may be [redacted] ’s bank’s policy to not refund her card for several daysWhile that is unfortunate, it is something over which we have no controlNevertheless, we regret the negative sentiments expressed by [redacted] towards our company and we will take proactive steps to inform customers of potential delays in receiving refunds on their cards going forward,With utmost respect to [redacted] and the Revdex.com,Ronald KChief Operating Officer

We made arrangements to lease a dumpster to [redacted] at her request via telephone on 6/5/On the phone and in a confirmation email that was sent to [redacted] at 9:51am on 6/5/it was explained that payment was required based on the total weight of the materials the cardholder placed in the containerSuch payment terms are standard in the container rental business and are fair since we have a cost for waste disposal at the landfill based on weight[redacted] made the required initial payment of $This payment covers the delivery of the dumpster and removal of up to tons of wasteAny additional weight is billed at $69/ton, as explained on our website, on the phone, and in the confirmation email.After the container was picked up from your cardholder, the materials in the container were weighed as this is standard practice for roll-off dumpstersIt was determined that the weight of the materials in the dumpster was tonsWhile [redacted] disagrees with this weight, please understand the landfill is owned by an unrelated party, Waste Management, and uses scales regulated by the Bureau of Weights & Measures[redacted] was informed that her dumpster did indeed sit overnight before being dumped the following morningPlease keep in mind a tarp sits over the debris while the dumpster is on the truckIt is possible a small amount of water may have gotten in the dumpsterHowever, please understand that had the dumpster sat on [redacted] 's property overnight, the same amount of rain, if not more (no tarp), would have been in the dumpsterUnfortunately, dispatch cannot factor in acts of nature such as rain when scheduling deliveries and removalsDispatch acts in best faith to deliver and remove all dumpsters as quickly as possible, rain or shine.We promise no harm was meant to [redacted] is any wayWe have no further information to provide in regards to the letter sent to us by the Revdex.com dated 8/17/2017.Andrea U

Please see attachedin regards to [redacted] Statement of the Problem, she has her facts regarding her requested delivery and removal dates incorrectWe use software to keep track of all phone calls and service requests down to the second [redacted] scheduled delivery for March 20", and removal for April 15", See attached order history,Nevertheless, we regret the negative sentiments expressed by [redacted] towards our Company and we will take proactive steps to better inform customers regarding service dates and potential fees resulting from removal dates greater than days after the delivery dateWe aim to achieve 100% customer satisfaction, even in cases where customers misunderstand information pertinent to their dumpster rentals and related charges,With utmost respect to [redacted] and the Revdex.com,Andrea U**Customer Service Manager [redacted]

I ordered a a cubic foot dumpster from Roll Off Dumpster Direct and was told this included delivery, taxes and disposal of tons (7000lbs.) in my price of $ I really didn't have to get the 30ft dumpster I ordered and could have used a cubic ftinstead because it wasn't even 1/full when the guys finished loading it I took a picture and called and spoke with a Mr Joe the same day it was delivered on October 24, and was informed by him and received a confirmation e-mail it would be removed tomorrow the 25th By 6:pm my wife informed me that the dumpster still had not been removed I called and spoke with a Ms K*** who said she would send me a final invoiceThen the next thing I know I am getting an alert that Rolloff Dumpster Direct has taken an additional $out of my account for additional tons There is no way the total weight of the debris was tons or 12,340lbs I was informed that dumpster companies collect extra monies by over billi

We made arrangements to lease a dumpster to *** *** request*** claims in her complaint that during the removal of the dumpster on October 20, that the driver damaged electrical wiresWhile we do not doubt the validity of ***’s claim, unfortunately our insurance
company is sticking to the terms and conditions of the rental agreement, whereby it states “Customer assumes all liabilities for damage to driving surfaces, pavement or road surfaces and entire container placement siteAs such, we did not reimburse *** for the eletrician's invoice as she requested and we suggested *** file a homeowners insurance claim.We work tirelessly to earn our customers' trust, and understand this is a very frustrating experience for ***In fact, we contacted our party provider of the roll off dumpster service to see if they would compensate ***, but unfortunately they denied our claimWe will learn from this situation and hope future customers see the corrective efforts we are making to provide the very best service possible

I was sent an invoice with an additional cost of $for an additional tons which was charged to my credit card without any proof or weight slip includedI requested a weight slip from them repeatedly for two weeks and they kept putting me off or saying they would email it to me and finally they said I would have it the next day but I never received it

Worse customer service in the worldKeepKim in Billing is a nasty womanAvoid this company

We made arrangements to lease a dumpster to *** *** at her requestAs *** claims in her complaint, she experienced an unforeseen delay in removing her dumpsterIn addition, she received poor customer service and we have already taken steps to rectify the error by our customer service
representativeWe work tirelessly to earn our customers’ trust, but admittedly we performed poorly in this caseWe reached out to *** to express our regret for the poor service and tried to offer a detailed explanation of the cause of the delay in the removal of her dumpsterWe will learn from this situation and hope future customers see the corrective efforts we are making to provide the very best service possible

I recently got a roll-off dumpster Supposed to be at my house before noon showed up at and now they are charging me for additional disposal fee which is outrageous for what we put in the dumpster We had a contract for tons and they are charging me for another tons I tore off 2-square of shingles that is pounds....they are saying it was pounds How they operate their business is they say they will be there hire other drivers and dumpster to be delivered They say I don39t have a case and that they can be late

I will make this simpleOrdered yddumpster
Company stated that size not available, so delivered yard
Driver said no problem, same priceJust didn't have size ordered
Blocked use of my garage for car, but OKI get a bigger dumpster
Submitted a request for pickup (apparently a day late)
They rescheduled pickup because they were running behind
I was charged for another week because "they" were running behind
A month after pickup, I receive email that they are charging my account
another 200+ dollars in daysActually, just saw the debit on our bank account
Of course, this was for the additional tonnage that would not have occurred
if we would have had the size dumpster delivered that was actually ordered
Were we supposed to weigh our debris before placing in dumpster?
1) Email / Call should have been provided regarding charges for any additional
tonnage, despite the fact that we were provided a larger dumpster than ordered
2) There was not any time to react if we did have any questions about charges
3) Appearance of "Bait and Switch"Up-sale disguised as "doing the right thing"
May not have been so bad if they had been more upfront about it

As [redacted] accurately described in his complaint, his dumpster was delivered on October 24 and removed on October 25th. The weight of the materials placed in the dumpster weighed 6. 17 tons and as such an invoice was generated in the amount of $234.96 for the 2.67 tons over the included...

3.50 tons. As proof of the weight, we have provided a weight ticket from the 3rd party state regulated disposal facility. See the attached weight ticket.We work tirelessly to earn our customers' trust, and understand this is a very frustrating experience for [redacted]. However, we cannot control the weight of the contents placed in the dumpster and we must pay the disposal facility for all weight in each and every dumpster. This is described very clearly and in bold font as part of our order process, as well as in our terms and conditions. We hope this explanation satisfies [redacted].

We made arrangements to lease a dumpster to [redacted] request. [redacted] claims in her complaint that during the removal of the dumpster on October 20, 2015 that the driver damaged electrical wires. While we do not doubt the validity of [redacted]’s claim, unfortunately our insurance company...

is sticking to the terms and conditions of the rental agreement, whereby it states “Customer assumes all liabilities for damage to driving surfaces, pavement or road surfaces and entire container placement site. As such, we did not reimburse [redacted] for the eletrician's invoice as she requested and we suggested [redacted] file a homeowners insurance claim.We work tirelessly to earn our customers' trust, and understand this is a very frustrating experience for [redacted]. In fact, we contacted our 3 party provider of the roll off dumpster service to see if they would compensate [redacted], but unfortunately they denied our claim. We will learn from this situation and hope future customers see the corrective efforts we are making to provide the very best service possible.

Please see attached.
in regards to [redacted] [redacted] Statement of the Problem, she has her facts regarding her requested delivery and removal dates incorrect. We use software to keep track of all phone calls and service requests down to the second. [redacted] scheduled...

delivery for March 20", 2015 and removal for April 15", 2015. See attached order history,Nevertheless, we regret the negative sentiments expressed by [redacted] towards our Company and we will take proactive steps to better inform customers regarding service dates and potential fees resulting from removal dates greater than 21 days after the delivery date. We aim to achieve 100% customer satisfaction, even in cases where customers misunderstand information pertinent to their dumpster rentals and related charges,With utmost respect to [redacted] and the Revdex.com,Andrea U**Customer Service Manager [redacted]

We received a call from [redacted] on 9/12/2016. The reason for her call was to request a weight ticket for her dumpster rental. in turn, we requested the weight ticket from Our 3rd party vendor, [redacted]. We did not receive a response from [redacted] until our 7th request on...

10/6/16. Upon receipt of the weight ticket, we learned that the weight of [redacted]'s dumpster was 1.27 tons, not 3.0 tons as originally billed to us by [redacted]. See attached weight ticket. As such, we corrected the invoice we sent to [redacted] and the $73.50 charge for additional weight was refunded.We work tirelessly to earn our customers' trust, and understand this is a very frustrating experience for [redacted]. We greatly apologize it took 24 days to resolve the matter.We will learn from this situation and hope future customers see the corrective efforts we are making to provide the very best service possible.Jason A