Ron Carr Roofing

Initial Business Response / [redacted] (1000, 5, 2016/08/01) */ We were given a response date of Aug 2nd on this complaint Mr [redacted] has filed a second Revdex.com on the same situation therefore we will be using that new case number moving forward We are investigating MrLudrmans concern and will be working witgh a dealership close to Mr [redacted] for an inspection so we can determine the issue at hand New case number for Mr [redacted] is Complaint Case #: XXXXXXXX Consumer: [redacted] Case Opened: XXXX- Thank you [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response / [redacted] (3000, 13, 2016/09/06) */ To [redacted] Appreciate all you have tried to do, but I am writing to inform you of the progress of open compaint # XXXXXXXX on 8/1/or # XXXXXXXX on 8/4/against Jayco IncBecause of my misunderstanding of the compaint tt's on the emails days apart, I must have been sending the response of the complaint to the wrong placesThe different emails I have received have said the case is closed, respond within days, or duplicate responseHere is one in writing hoping it will provide some clarity on the present situation I am asking for a new tire since I have been putting air in this tire since it left Buffalo Rv and parkedJayco authorized a big fat plug as a repair and I did not damage the tire I am asking for [redacted] compensation for organizing the repair of the new 23RB Jayco we paid [redacted] to Buffalo RV with frame bolts loose and many other damages( explanation for compensation below) 3, [redacted] in return for buying base spindle mounts because the table sways a foot in each direction Upon discovering frame bolts backed off 1/inch on June 26,on the new trailer frame I did not move it so further damage would not be createdJayco customer service or their Buffalo RV repair representative offered no relief in repair or suggestions on how to make this trailer roadworthy so it could be taken to get fixedWe sat here from June 26, on Finally I directed Jayco's customer service to get in contact with a structure representative from Jayco and within that afternoon I received instructions to make the trailer roadworthy The next bridge to cross since Jayco stuck with Buffalo RV,s non communicative service and no recommenation to get service elsewhere was initiated, I took the responsibility to find another Trailer repair service took it in and the bolts plus other repairs were fixed with in daysThis is why I want [redacted] for doing Jayco's employees jobYou give a company [redacted] you expect them to help youInstead you are sold new trailer with loose frame bolts, overtighened plumbing fittings from the factory, sucking air that had to be replaced, a water pump that had to be rebuilt, a flat tire, bench screws missing, molding falling off, a broken antenna and other minor distractions Presently I have a big fat plug in the new tire I finally changed because I got sick of putting air in since it came from Buffalo 1W (one of the screws that was supposed to go in the bench probably went Into the tire as the trailer was moved at Jayco) and if it wasn't for ME we would still be sitting here with no use of a new trailerIt was ok to accept the [redacted] but leaving us sit was ok tooJayco would still be waiting for someone to come up with an Idea and Buffalo RV hasn't contacted us to this day on how to repair the trailer in order to bring it in for the August 29, appointment which never happened because they did not communicate with usIf it was'nt for ME, I would be winterizing this broken down trailer in my driveway next month or the month after Appreciate any help you can provide; [redacted] XXXXX phone XXX-XXX-XXXX Email- [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/10/26) */ Re: Case No.: XXXXXXXX Name: ***, [redacted] and [redacted] Vin No.: [redacted] — Jayco Pinnacle 34RLTS Travel Trailer Dear Ms [redacted] Your letter dated October 18, was received in our office the same dayWe respond accordingly After review of the above complaint, we find the Jayco Towable Limited Warranty for this trailer expired several years agoJayco Towable Limited Warranty extends months from the date the original purchaser accepts delivery from their Jayco authorized dealershipThe Jayco Towable Limited Warranty for Mrand Mrs***'s camper expired on April 22, Jayco stands behind the printed Limited Warranty as published 100%In some instances, the requests or concerns are outside the scope of our Limited WarrantyJayco considers these requests, and may make an offer of good faithIn fact, Jayco did extend an offer for good faith repairs to the Kopynis unit just beyond the expiration of their Jayco Towable Limited WarrantyWe respectfully decline the [redacted] request to extend their Towable Limited Warranty 5,years beyond their purchase date Even though the Jayco Motorized Limited Warranty has expired for this vehicle, Jayco Customer Service Department remains committed to assisting our customers with technical support through our authorized dealerships/service centersThe Jayco Customer Service Department can be reached via telephone at (XXX) XXX-XXXX Thank you for this opportunity to respondRespectfully, [redacted] Consumer Affairs Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) As previously stated, we had problems with the slide unit from the beginningAccording to my service records, the slide unit was REPLACED in April At that time, we requested an extension on the warranty [redacted] at Jayco told us that they would not extend the warranty, BUT if we had any problems to call her and they would take care of it The slide has always operated as though it is "struggling" and it did operate satisfactorily until this last trip this summerWe made approximately six stops and the last night the slide would not fully extend and really struggled to retract So, Jayco's response that they wouldn't honor a warranty that was five plus years is not accurateThe warranty time on the slide unit that was replaced should have been from April 2013, just over two years The Pinnacle model is Jayco's "Top of the Line" and should provide years of serviceWe have had nothing but trouble with the fifth wheel since we purchased it in March According to the literature from Schwintek on their new in-wall slide mechanism it is "designed to give you, the RV enthusiast, a lifetime of trouble free service"It goes on to mention the new, advanced features designed to "make you're RV experience more enjoyable"Well, so far it has caused us nothing but frustration We just paid [redacted] to have this so called "Trouble Free" slide replaced, which means this is the THIRD one installed Final Business Response / [redacted] (4000, 9, 2016/11/01) */ Re: Case No.: XXXXXXXX Name: ***, [redacted] and [redacted] Vin No.: [redacted] —Jayco Pinnacle 34RLTS Travel Trailer Dear Ms [redacted] We received notice of the ***'s rebuttal to our previous response on October 27, We respond accordingly The ***'s point out Jayco replaced their slide unit in April The ***'s also point out Jayco denied their request for an extended warranty Jayco Towable Limited Warranty extends years (months) from the date the original purchaser accepts delivery from their Jayco authorized dealership The Jayco Towable Limited Warranty for Mrand Mrs***'s camper expired April 22, Even if we had honored the ***'s request in April for an extended warranty, it too would have expired April 22, Again, we respectfully decline the ***'s request to extend their Towable Limited Warranty years beyond their purchase date Jayco remains committed to our valued customers by offering one of the best warranties in the recreational vehicle industryThe Jayco Customer Service Department can be reached via telephone at (XXX) XXX-XXXX Thank you for this opportunity to respond [redacted] Consumer Affairs Manager

Initial Business Response / [redacted] (1000, 8, 2016/06/07) */ June 7, SENT VIA EMAIL: [redacted] @northemindiana.Revdex.com,org Ms [redacted] Revdex.com Complaint Department [redacted] Fort Wayne, IN XXXXX Re: Case NoXXXXXXXX Serial No.: Fl UL—Jayco Precept UL Dear Ms, [redacted] I never received an actual letter from your company, only an email, We respond accordingly Jayco is ready and willing to support our customer per the terms of the Jayco Limited WarrantyI have spoke to Hope's Campers and they are also ready and willing to make any appropriate repairs per the terms of Jayco's Limited Warranty, We request that the customer make an appointment with Hope's Campers to resolve any remaining warrantable itemsThe two year Limited Warranty for this purchase expires on August 15, Jayco has addressed the customers concern with ride quality and believes that all equipment is performing as intended, This has been confirmed by inspections from Hope's Campers on the Jayco installed equipment and from Ford's dealership in Longview, TX who inspected the chassis componentsThe customer has owned several previous motor homes but none have been of the Class A typeEach motor home will ride differently and Jayco is not responsible for customers perception of how the motor home should rideAftermarket parts are available for better ride quality if the customer should choose to do soJayco has been building RV's for over years and manufactures according to all standards and codes.Ford's technician does not have the knowledge or background to make these determinations Again, Jayco is ready and willing to support our customer with any warrantable items that need to be resolved but the ride quality has already been addressed with our customer and we apologize that they disagree with our findings Craig wcomer Consumer Affairs Manager Jayco Motorhome Group Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never spoken with Mr [redacted] He has stated that Hope's Camper confirmed the inspections for the chassis when in fact they do not have the equipment nor mechanics to perform such inspectionThe mechanic in Texas did state that because of the short wheel base that the ride would really not be that comfortableHe never gave it a ratingFurthermore, to correct Mr [redacted] we have owned prior class a motorhomesItasca and a Itasca, both purchased from Olathe Ford RV in Kansas For the Precept 31UL, Jayco has extended the wheel base for this model from 190" to 228"If this particular unit has no issues with regard to the chassis or ride then why is Jayco extending the wheelbaseIf the unit needs additional "aftermarket" products where is the JRide? Final Business Response / [redacted] (1000, 23, 2016/07/22) */ July 22, SENT VIA EMAIL: [redacted] Ms [redacted] Revdex.com Complaint Department [redacted] Fort Wayne, IN XXXXX Re: Case No, [redacted] - [redacted] Serial No,: Fl UL—Jayco Precept 31UL Dear Ms [redacted] Jayco's position on this matter remains the sameJayco has reached out to our customer and offered an inspection and test drive on the drivability concerns of the RV for a final determination if warrantable defects are present or notI have advised our customer that a motor home is essentially a house on wheels and riding in a motor home can be like standing in your house with a near category hurricane and 7,earthquake happening at the same timeNoises and vibrations are going to be a natural characteristic for this type of RVThe customer is currently considering this opportunity Respectfully, [redacted] Consumer Affairs Manager Jayco Motorhome Group Final Consumer Response / [redacted] (3000, 28, 2016/08/01) */ The issues with this unit has been ongoing since last OctoberSpeaking with over three different people at Jayco along the way and now Mr [redacted] comes on board at the 11th hour to attempt to remedy issues, and states for the second time "Jayco's position still remains the same." In the past I was asked to drive this unit to Indiana and now they are offering to come to usAfter reading his second response, we have decided to trade in the Jayco Precept at a substantial loss for a Thor HurricaneWe are now enjoying the much smoother ride of a motor home that does not have the construction flaws and design flaws the Jayco team cannot own up toIf Jayco believes that a category one hurricane or a seven Richter scale earthquake is a riding experience customers should expect in a vehicle with MSRP of more than [redacted] thousand , then they should share that standard with their prospective customers and not market a "J-ride " as a superior rideWe have owned many class A motor homes for years and the Jayco Precept is the worst driving and riding experience since our elementary school memories riding in the yellow school busFortunately Jayco has recently been acquired by Thor a company that is more experienced building Class A motor homes, and we hope Thor will correct the obvious flaws they inherited with the Precept lineWe will not be recommending Jayco products or dealers to our friends as result of this bad customer experienceAfter driving our Thor Hurricane for [redacted] miles since purchase, I will testify that we enjoy the ride quality we came to expect from the industry with ThorThe Hurricane is far superior to the Precept and the ride is much smoother than the laughable standard of category one hurricane or seven Richter scale earthquake! A kindly $$ refund would be greatly appreciated!

Initial Business Response / [redacted] (1000, 30, 2016/01/19) */ The Business responded to this complaint but asked that its response not to be published Initial Consumer Rebuttal / [redacted] (2000, 32, 2016/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have came to an agreeable resolution to the issues with the trailer Thank you, [redacted]

Initial Business Response / [redacted] (1000, 16, 2016/03/28) */ March 23, SENT VIA EMAIL: ***@neindianaRevdex.com.org Ms [redacted] Revdex.com Complaint Department [redacted] Fort Wayne, IN XXXXX Re: Case NoXXXXXXXX Serial No.: [redacted] — Jayco Jay Flight Travel Trailer Dear Ms [redacted] Your letter dated March 3, was received in our office March 7, 2016, and we respond accordingly Jayco has reviewed this matter and discussed it with Traveland RVMr [redacted] 's frustrations with his trailer are apparent in his communicationsJayco sincerely apologizes to the [redacted] for the inconveniences they have been causedTraveland RV, advised they always work with a customer to plan around the times a customer tells the dealer they need to use their trailerAs an example, the roof covering was replaced in the fall, after the camping season was completedOur files show that all warrantable repairs have been made at no cost to the customer The [redacted] continue to have warranty until April 30, Jayco is of the opinion that Jayco's Towable Limited Warranty has not failed to fulfill its essential purposeA copy of the Limited Warranty is attached for reviewJayco and Traveland RV will continue to monitor the warranty on the [redacted] 's trailer throughout their second yearIf there are continuing issues at the end of their warranty, we ask the [redacted] to contact Jayco Customer Service at X (XXX) XXX-XXXX for consideration of any outstanding issues Thank you for the opportunity to respond Respectfully, (31,0' N_ [redacted] A [redacted] Consumer Affairs Manager/Towables Attachment: pgs Initial Consumer Rebuttal / [redacted] (3000, 18, 2016/03/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Jayco and Traveland have honoured the warranty and conducted countless repairsThe question is: When is a trailer considered a "lemon"? I have scheduled an eighth service appointment to fix the slide that is tearing itself apart and a broken water heaterAll of the cabinet doors are splitting apart (replacements being ordered)This trailer is under year old and I have not experienced a single trip that has not been impacted by serious failures in the productI initially assumed that Jayco offered a year warranty given the craftsmanship of the product, but I now feel that it will take at least years of constant servicing to remedy surfacing issuesI grow more concerned about what deficiencies are hidden in the walls that I cannot seeThis is the first time I have regretted not getting an extended warranty

Initial Business Response / [redacted] (1000, 14, 2015/05/20) */ Please see the attached business response Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have to wonder why my convertible automobile never leaked as it too, is manufactured with a soft surface, attached cover(A hybrid automobile -with a tent portion, so to speak!) Amazingly even when I used a HOSE UNDÈR PRESSURE TO CLEAN IT!!!? OMG..., YES I EVEN USED A HOSE WITH WATER COMING OUT OF IT UNDER PRESSURE -SOMETIMES RIGHT UP AGAINST THE SEAM AREAS..., AND.., VIOLA, NO LEAKS! I don't recall ever hearing from friends either that their "NEW" vehicle tops leaked! Go Figure!!!? Hmmmm?! There was never a single word anywhere about this vehicle leaking and that the buyer should expect it to do so! And to be prepared to experience and replace ruined mattresses and bedding as a result of said leakage! There was never a word mentioned about "seasoning" the threading material either, until JAYCO sent the selling dealer a well "aged" three or four sheet document about it I guess I can rest assured in assuming -unlike the manufacturers of convertible top, automobiles- JAYCO is incapable of designing and/or constructing a quality item! And, once built and sold, JAYCO could care less about quality: After all, they did get my money! YES, YES..., MY MISTAKE! "LET THE BUYER BEWARE" FORGET ABOUT DOING THE RIGHT THING IN THIS SITUATION! Thàt is very apparently their only interest! The company's founder may have been interested -as advertised- in providing a quality product..., but that was then! There are many companies that were founded many years ago under that very same premise! I will not buy from them either -even because of word of mouth, descriptions of themThere are many companies that have bit the dust too, due to product quality issues! AND, THEY ACTUALLY SCRATCH THEIR HEADS AND WONDER(?)..., WHY!!? Where did we fail!!!? SERIOUSLY!???????? Enough of that.., they're happy.., they have my money! They could not care less about anything I have to say here! However, I would think there should be a health warning on products such as this..., I am certainly not the only individual that has allergies to mold and mildew that may grow on such surfaces after the water leaks on the mattresses and bedding, sleeping platforms, etc." And while I did not pay MSRP for it.., I did spend thousands of dollars of my money on it.., and I am the person that is out all of that money I do have to wonder if the individual fabricating the response -if one were to assume, she/he did not work in this industry and would therefore not be privy to the "stated inherent characteristic" leakage- would be satisfied with the response provided and then feel comfortable using a product they spent thousands of their dollars on while getting wet every time it rained!? Not to mention the inevitable mold and mildew that would follow! Oh yes, what am I thinking..., of course they would! There is a check box above, asking if I accept JAYCO's response? What choice do I have? I don't have the funds to do otherwise..., they have my money! A better question is -especially for future buyers: Am I -better yet- YOU tell me.., Should I, be satisfied with the response?! Final Business Response / [redacted] (4030, 19, 2015/06/08) */ This letter is in response to your letter dated June 1, We respond accordingly We respect Mr***'s thoughts and opinionHowever, Jaycols position remains the same as previously stated in our letter of May 18, Thank you for the opportunity to respond

Initial Business Response / [redacted] (1000, 5, 2016/11/14) */ Dear Ms [redacted] This in response to your letter of October 31, received in our office November 8, After reviewing the above complaint, we find the Jayco Towable Limited Warranty for MrFerrucci's Jay Flight expired March 20, Attached is a copy of the Jayco Towable Limited Warranty for Mr [redacted] reviewAfter speaking with [redacted] Director of Operations for Vans RV Center, we understand MrFerruci did purchase and extended warranty underwritten by Protective Asset ProtectionWe also understand Mr [redacted] explained to Mr [redacted] the items in question are not warrantable items under either of these warrantiesIf Mr [redacted] has questions regarding the lack of coverage under Protective Asset Protection, he will need to contact them directlyIf Mr [redacted] has questions regarding the lack of coverage under Jayco Towable Limited Warranty, I can be reached at XXX-XXX-XXXX ext [redacted] Thank you for this opportunity to respond Sincerely, [redacted] Consumer Affairs Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called vans rv on 3-9-she had address my warrenty concerns also placed a note in my file she then said since I get my winterizing done at vans at the end of the year if anu thing else needs repairs it can be done in one shot when I told service this they were not willing to except the fact that the lady told me to bring in at the end of the year even though I had a written letter which states this from vans rv the told me she hsd been fired for doing this type of stuff so I'm not sure how that is my problem I was told I was good (vans rv was very rude not helpful and not willing to work with me they also never called me to preform any work that wasn't under warranty they had my camper for over weeks before any work was performed so they had plenty of time to call me which that never happen the aren't a good dealer to repesent the jayco brand and name I will never purchase anther jayco product if this is the aggravation that comes with this product have a wonderful day

Initial Business Response / [redacted] (1000, 6, 2017/07/25) */ June 22, Revdex.com of Northern Indiana [redacted] Parnell Ave Fort Wayne, IN XXXXX Re: Case [redacted] G2BXXXXX Dear Ms [redacted] We have received your correspondence dated July 12, regarding [redacted] Thank you for contacting us regarding these concerns and giving us the opportunity to respond When Mrand Mrs [redacted] purchased their unit from Shoeder's Marine & Sport Center on April 7, 2017, Jayco provided a two year Limited WarrantyUnder the terms of the warranty we will cover defects in material and workmanship that are attributable to JaycoWarranty repairs can be obtained by contacting a Jayco dealer and scheduling an appointment with their service centerPlease keep in mind that any Jayco dealer can complete warranty repairs, the unit does not have to be taken back to the selling dealer If Mrand Mrs [redacted] have any questions regarding warranty coverage they can contact our Customer Service Team at XXX-XXX-XXXX and speak with a representative Respectfully, [redacted] Consumer Affairs Manager Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have contacted BOTH business several times and nothing is doneOur camper was at [redacted] both times for the water damage and not fixedShoeders blames Jayco and Jayco blames [redacted] it's been a constant game between the two We have lost several hundreds of dollars between lost reservations and gas hauling this unit back and forth Final Business Response / [redacted] (4000, 10, 2017/07/28) */ [redacted] with Jayco's Customer Service Team contacted the customer and discussed repairsHe then contacted the dealer and assisted with scheduling repairsThe customer informed [redacted] that the dealer has discussed trading them into a different unit and is currently working on that as well

Initial Business Response / [redacted] (1000, 6, 2016/08/22) */ Ms [redacted] Revdex.com Complaint Department [redacted] Fort Wayne, IN XXXXX Re: Case No.: [redacted] - [redacted] Serial No.: E1MUXXXX -XXXX Greyhawk Class C Motorhome 29KS Dear Ms [redacted] Your letter dated August 19, was received in our office August 19, We respond accordingly After researching Mr [redacted] 's complaint, we have discovered that Mr [redacted] is not the original owner of the motorhome, Jayco's Limited Warranty "applies to the first consumer purchaser only." Therefore, Jayco is unable to offer any assistance in this matter and respectfully declines the customer's request Thank you for your patience and cooperation in this matter Sincerely, [redacted] Consumer Affairs Coordinator Enclosures Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) When this RV was purchased, we were told by Dixie RV that the original warranty was transferable because the RV was less than years oldWe were told that it still would have the Jayco warrantyIt is now over years because it has been in and out of the service at Dixie RV for this problem from September 2015, which was months after the purchase was madeIs this a transferable warranty, or is this an issue with Dixie RV sales, giving us the wrong information? Also, why does Jayco service state to us that this is a known issue that their RV's are not equipped to handle the temperatures we have in this area? If you would give full disclosure to the performance of your products, many people who live and camp in the south would not buy your products Final Business Response / [redacted] (1000, 12, 2016/09/09) */ Mr [redacted] 's concern is understood, however as previously indicated Jayco's Limited Warranty "applies to the first consumer purchaser only." Therefore, Jayco is unable to offer any assistance in this matter and respectfully declines the customer's request Respectfully, [redacted] Consumer Affairs Manager

Initial Business Response / [redacted] (1000, 5, 2017/10/04) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @jayco.com Jayco has received a request from Mr [redacted] and I will be working with him directly towards resolution of his concerns Thank you

Initial Business Response / [redacted] (1000, 15, 2015/08/27) */ Your letter dated August 10, was received in our office April 14, We respond accordingly Please note that rust or corrosion are not warrantable by Jayco, Inc., and our published Towable Limited WarrantyThe Limited Warranty states in pertinent part under the section titled "What Is Not Covered"; "By way of example only, this Limited Warranty does not cover any of the following: defects in materials, components, or parts of the RV not attributable to Jaycoincluding failure to maintain the RV in accordance with the owner's manual.., including any acts of weather or damage or corrosion due to the environment., .scratches, chips, or dents on any surface...of the RV,.are specifically excluded from the coverage of this warranty." A copy of the Jayco Towable Limited Warranty is attached for reference Additionally, the owner's manual states, under Section 13, Exterior, page 13-5, Trailer Frame; "Sand, pebbles, objects on the highway, climate (salt air exposure) or ice inhibiting chemicals used during the winter months will damage the paint, inviting rust and other deteriorationPeriodically inspect the exterior exposed areas, clean and repaint the steel members occasionally and whenever you notice rust or paint chipped away, to insure protection." So to clarify all this, the maintenance of the frame and other underbelly parts are the responsibility of the ownerNevertheless, Jayco and [redacted] are committed to working with the [redacted] in a fair and equitable mannerWe respectfully request they contact the service department at [redacted] for further guidance in this matter Thank you for the opportunity to respondSincerely, [redacted] Consumer Affairs Manager/Jayco Towables CC: [redacted] s, Vice President, [redacted] Final Consumer Response / [redacted] (3000, 11, 2015/08/10) */ The claim was factual and based on the fact I expect companies to honor warranties, as I am sure the Revdex.com does as wellIt also noted on the back that I had been asked to provide the VIN, which I did email to you the very next day after it was requested of meIt was sent on Jul If you did not receive this, here is the VIN number againPlease advise The VIN is [redacted] Thank you, [redacted]

Initial Business Response / [redacted] (1000, 14, 2016/11/21) */ Please excuse our delayed response to Mr [redacted] 's complaint Upon opening our investigation into the above complaint, we found our customer service department working directly with Mr [redacted] through Jayco Service Center in Middlebury, IN Jayco stands behind our two (2) year Towable Limited Warranty as publishedIn some instances, the requests or concerns are outside the scope of our WarrantyJayco considers these requests, and may make an offer of customer good willTo date, Jayco has made several such concessions for Mr [redacted] Even though our gestures of customer good will appear to have gone unnoticed, Jayco remains in contact with Mr [redacted] as we continue to assist him in resolving any remaining warrantable issues through Robert ***, a Jayco Authorized Dealership/Service Center in Mesa, AZ where Mr [redacted] stays during winter months Thank you for this opportunity to respond Initial Consumer Rebuttal / [redacted] (3000, 16, 2016/11/22) */ I don't know what their concessions were they put in light switches because they broke the light Now Iam back home they want it packed up to move so someone can take photos then what about fixing it what do we do, where do we stay it's our home .it was their fault for sending it in this condition,I need these answers,otherwise take it back and fix their mess or better yet swap it out,or give us back our money and the money they still owe usThe dealer is a few blocks away send someone there to meet with me for their photos I left them a message to call me this morning Sent from my iPhone Final Business Response / [redacted] (1000, 35, 2017/08/24) */ Information we have available indicates that Mr [redacted] was contacted on August 7th by Mike [redacted] at Robert ***His contact was to inform Mr [redacted] that repairs were completedMike asked Mr [redacted] for an address to return the unit to and they were going to deliver it to him Final Consumer Response / [redacted] (3000, 37, 2017/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealer ,and Mike in as have been wonderful ,support from factory has been much better since Lisa's involvement .after a year of promises I recieved my tire check as she told me.we spoke on a couple remaining things , shades ,gaskets papers pertaining to any follow up and a couple others, this happened after I contacted the Revdex.com as things had hit a parts issue and the tire thing had not happened is feeling better because of that and their communication hopeing we will be done, the dealer has said they can finish them at the storage area,they had been temporary shut off by Jayco leaving us very worried.since then things have been moving on thank you

Initial Business Response / [redacted] (1000, 5, 2016/09/02) */ Ms [redacted] Revdex.com Complaint Department [redacted] Fort Wayne, IN XXXXX Re: Case No.: XXXXXXXX VIN No.: 1FDXE4FS3GDCXXXXX Model No: Jayco Greyhawk 31DS Dear Ms [redacted] This in response to your letter of August 23, We have reviewed the above complaint and find this unit remains under Jayco Towable Limited Warranty After speaking with Mr [redacted] , we understand he is working directly with Seven O's, Inc., the Jayco authorized dealership where he purchased his motorhome, to resolve his issues Jayco remains committed to resolving issues through our Customer Service Department working directly with our customers, and with the assistance of our authorized dealershipsIf customers experience difficulty working with a particular dealership, we encourage them to contact Jayco Customer Service Department via telephone at (XXX) XXX-XXXX Sincerely, [redacted] Consumer Affairs Manager

Initial Business Response / [redacted] (1000, 5, 2016/11/23) */ This is in response to the above complaint received in our office November 21, Jayco stands behind our two (2) year Towable Limited Warranty as publishedIn some instances, the requests or concerns are outside the scope of our WarrantyJayco considers these requests, and may make an offer of customer good will Jayco remains in contact with Mr [redacted] as we assist him in resolving this issue, as well as any warrantable issues through Apache Village, a Jayco Authorized Dealership/Service Center in Hazelwood, MO Thank you for this opportunity to respondSincerely, [redacted] Consumer Affairs Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] at Jayco contacted me and agreed to arrange service at Apache Village a Jayco Authorized DealershipApache Village refused to perform any Warranty service on a Jayco Trailer that wasn't purchased specifically at their dealershipI emailed [redacted] Business days ago to report this problem and have not yet received a response Final Consumer Response / [redacted] (2000, 9, 2016/12/01) */ [redacted] at Jayco facilitated the bed/dinette being reinforced to support two adults at Mid-State RV in Vandalia IlI appreciate his work in resolving this issueThis case can be closed as resolved satisfactorily

Initial Business Response / [redacted] (1000, 8, 2016/07/12) */ Ms [redacted] Revdex.com Complaint Department [redacted] Fort Wayne, IN XXXXX Re: Case No: [redacted] - [redacted] Serial No.: FlJNOXXX -XXXX Jayco Jay Feather SLX Travel Trailer Dear Ms [redacted] Your letter dated June 27, was received in our office June 27, We respond accordingly Jayco Customer Service has made contact with Ms [redacted] and Western RV Country LTD., and has addressed most of Ms [redacted] 's warrantable items in a timely mannerJayco understands there are a few remaining items to be resolved, Ms [redacted] has been advised to contact Western RV to make an appointment to have her warrantable issues repaired under the terms of the published Limited WarrantyMs [redacted] is also encouraged to contact [redacted] Warranty Supervisor, Jayco Customer Service, at our toll free number at (XXX) XXX-XXXX, should she need further assistance Thank you for the opportunity to respondJayco looks forward to continued service for our valued customer Sincerely, [redacted] Consumer Affairs Coordinator Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe Jayco is just passing the buck as one would sayThis unit is obviously flawed to the point whereas after EVERY trip it is in for warranty workWay to stand behind your productI look forward to camping in it sometime in the next....well who knows whenCause it's always brokenThank you for building a piece of junk and selling it to a family of Will never purchase another unit with the Jayco name on it, or Starcraft, or anything else you're affiliated withStep up your game JaycoI'm sure there are other companies that would have gladly made the trade in attempt to have a happy customer instead of an irate one, who might I add can not go camping! Final Business Response / [redacted] (1000, 16, 2016/09/01) */ Ms [redacted] Revdex.com Complaint Department [redacted] Fort Wayne, IN XXXXX Re: Case No.: XXXXXXXX Serial No.: [redacted] — Jayco Jay Feather SLX Travel Trailer [redacted] Dear Ms [redacted] This letter is in follof the Jayco response sent August 31, We respond accordingly Jayco Customer Service has been in recent communication with Mrs [redacted] Mrs [redacted] has stated that the warrantable issues have been addressed at the dealership and the customer now has possession of the travel trailerMrs [redacted] 's continues to have our Jayco 2-year Towable Limited Warranty until June 26, Mrs [redacted] has been encouraged to contact Western RV Country, as well as Jayco Customer Service at the toll free number of X-XXX-XXX-XXXX, should she need any further assistanceJayco believes this matter has been resolved Thank you for your patience and cooperation in this matterSincerely, [redacted] Consumer Affairs Coordinator Enclosures

Initial Business Response / [redacted] (1000, 6, 2016/12/21) */ Please see attachment Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ This letter is in response to further correspondence from the customer, forwarded from your office, received August 14, We respond accordingly Jayco's position on this matter remains the same as previously stated and will continue to honor the Jayco Limited Warranty as publishedIn regards to the new items our customer has mentioned, these items are currently being addressed per the terms of the published Jayco Limited Warranty Jayco and World Wide RV continue to be ready and willing to support our customers warrantable needsThank you for the opportunity to respond Sincerely, Craig [redacted] Consumer Affairs Manager Jayco Motorhome Group Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) After receiving the motor home from World Wide RV my wife and I left for our vacation (What was left of it) to MNOne hour north of home the AC started to malfunctionIt does not work on max AC and the air is not cold only a little cooler than outside airWe have to run the generator and motor home acUpon leaving MN we had a rain storm turned on the windshield wipers and the drivers side wiper fell offalso our electric steps stopped working making it very diffucult to enter and exit the motor homeThe black water tank is the same type tank as original and I have the same problemwaste builds up on the shelf below the opening in the toiletI would have to fill the tank over half full in order for waste to reach waterMaking it necessary to dump the tank oftenAs for the compartment doors Jayco has changed them on other customers RV's at their cost to keep that customer happyI have letters if needed Final Business Response / [redacted] (4030, 13, 2015/08/26) */ This letter is in response to your letter of July 29, 2015, received in our office August 3, This Revdex.com complaint letter had also been received and answered to through the Revdex.com of Boise, IDOur position has not changed and we respond accordingly First and foremost, we apologize to MrMayo for any inconveniences caused from the dash NC blowing only through the defrost vents and while the motor home was in for serviceI have contacted the authorized Jayco dealership where our customer has taken the motor home for serviceThe vacuum motor was replaced and the dash A/C system is working as it shouldThere were no other concerns brought to the authorized dealerships attention and our customer picked up the motor home on July 23, in regards to our customers concern with the black holding tank, Jayco believes this item to be resolvedThe holding tank was replaced and the flushing valve was relocated to address our customers complaint in October of Jayco recommends using more water in the bottom of the holding tank and also while flushing to keep the solids from building upPeriodically, the holding tank will need cleaning and the use of the no-fuss flushing valve will assist with this cleaning processCleaning of the black holding tank should be a part of routine maintenance completed by our customers While MrMayo has expressed dissatisfaction with how the compartment doors open, there have been no reported failures of the component, and Jayco would not be participating in upgrading MrMayo to side opening compartment doorsAftermarket products are available to our customer that will allow the compartment doors to perform as he would likeIt is the regular process of any manufacturer to continually upgrade and add features to new product designThis process is driven by our sales and marketing team, not from service related items The sole purpose of any warranty is to repair or replace defects in materials, components, or parts of a productWhile no manufacturer wants their customers to experience issues with their products, Jayco is proud that we offer a two-year warranty to give them piece of mind if a defect should arise Jayco and World Wide RV continue to be ready and willing to support our customers warrantable needsThank you for the opportunity to respond Sincerely Craig [redacted] Consumer Affairs Manager/Jayco Motor homes

Initial Business Response /* (1000, 8, 2016/09/29) */
Ms*** ** ***
Revdex.com Complaint Department *** *** ***
Fort Wayne, IN XXXXX
Re: Case No.: *** *** ***
Product: Jayco Melbourne Motor Home 29D
VIN No.: FDXE4FS7CDBXXXXX
Dear Ms***
Your letter dated
September 14, was received in our office September 19, We also received your follwith the VIN number on September 29, We respond accordingly
After review of the above complaint, we find Mrs*** *** is not the first owner of this vehicle, Jayco Motorized Limited Warranty, which extends months after the original purchaser accepts delivery from an authorized Jayco dealerThis limited warranty "applies to the first customer purchaser only", and is not transferrable to other owners
Even though the Jayco Motorized Limited Warranty no longer applies to this vehicle, Jayco Customer Service Department remains committed to assisting our customers with technical support through our authorized dealerships/service centersThe Jayco Customer Service Department can be reached via telephone at (XXX) XXX-XXXX
Thank you for your patience and cooperation in this matter
Initial Consumer Rebuttal /* (3000, 10, 2016/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am well aware that I am not the original owner and that the warranty has expiredI was not expecting Jayco to cover this problem
This was not what the complaint was aboutIt was the untimely and rude customer service that the dealer and I received from your parts departmentI find it unacceptable that weeks after the wheel rim and parts for it was still not received and according to your parts department it was not even going to be shipped out until September 28th, which would have made it weeks since the request for the
rimIt is also about the inferior responses that your employees gave every time they were call concerning this matterEvery time they were called (and there were more than calls) we were told something different concerning this matterYour customer service is right at the top of the worst I have ever dealt with and your response to this matter is no betterIt doesn't make a difference whether there was a warranty or not, the problem was not solved
Final Business Response /* (4000, 12, 2016/10/10) */
Ms*** ** ***
Revdex.com Complaint Department *** *** ***
Fort Wayne, IN XXXXX
Re: Case No.: *** *** ***
Product: Jayco Melbourne Motor Home 29D
VIN No.: ***
Dear Ms***:
This in response to Mrs***'s rebuttal regarding the above matter, which we received on October 5,
We apologize for the delay and inconvenience caused by the shipment of incorrect partsYour local dealership has since received the parts you ordered; however, we understand you have decided to have your repairs completed elsewhere
Jayco Customer Service Department remains committed to assisting our customers with technical support through our authorized dealerships/service centersThe Jayco Customer Service Department can be reached via telephone at (XXX) XXX-XXXX
Thank you for understanding
Sincerely,
*** ***
Consumer Affairs Manager
Final Consumer Response /* (4200, 14, 2016/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response as their response to my problem was not in a timely manner forcing me to seek a solution to my problem elsewhere due to the fact that I was going to loose my job if I was not able to be at the job site by Oct1stThis was repeatedly explained to the service department the numerous times they were contacted and then them sending the wrong parts (total incompetence or lack of training)Due to their incompetence and making me wait even longer for the correct parts I had no choice but to find another solution to my problemI can only say that Jayco is in much need of improving their customer service and parts department

Initial Business Response /* (1000, 16, 2016/02/18) */
We are in the process of investigating this complaintFurther information is still coming inOnce we have received the information we need to make and informed response, we will respond back to you as soon as possible
Thank you in
advance for your anticipated patience and understanding in this matter
Initial Consumer Rebuttal /* (3000, 18, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Jayco Inchas had plenty of time to process or investigate this complaintI believe it's in the best interest of both parties that with the Revdex.com help we arbitrate this complaint as soon as possibleOur RV is still out of service and I will follow up with additional information after this responseMr*** S***

Initial Business Response /* (1000, 5, 2017/09/08) */
Re: *** ***, Case Number: VIN ***-10AXXXXX
Dear Ms***
We have received your email dated August 30, regarding Mr***, Thank you for contacting us regarding his concerns and giving us the opportunity to
respond
When Mr***'s purchased his motor home from Albany RV on March 29, 2017, Jayco provided a two year Limited WarrantyThe two year Limited Warranty covers defects in materials and
workmanship attributable to Jayco and is valid thru March 29, Jayco has and will continue to honor this Limited Warranty
In an effort to resolve Mr***'s concerns I spoke with the ***'s directly and with *** *** and *** *** the warranty manager and VP of Customer Service for Albany RV, respectivelyI have asked Albany RV, the selling and servicing dealer, to contact Mr*** and coordinate a mutually agreeable service appointment to resolve any remaining warrantable itemsAlso, Albany RV's claim for the alignment to the vehicle has been approved by Jayco so reimbursement can now be made to Mr*** in a timely manner by Albany RV
The most important aspect of our business is our customersI sincerely hope that we can restore Mr***'s faith in Jayco and his productMr*** can contact me directly if further assistance is required
Respectfully,
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2017/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
as of todays date 9-15-all that has happened is nothing but talk
weeks have gone by and NOTHING has been done
the dealer calls and makes statements as does Jayco and then no action and no call backs
so after all this I am still sitting in my drive for over days and nothing at all has been resolved but them sending reply letters to the Revdex.com and the STATE A G
going to pursue this with legal council