Ron Carr Roofing

Initial Business Response /* (1000, 6, 2016/08/22) */
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No.: [redacted] - [redacted]
Serial No.: E1MUXXXX -XXXX Greyhawk Class C Motorhome 29KS
Dear Ms. [redacted]
Your letter dated August 19, 2016...

was received in our office August 19, 2016. We respond accordingly.
After researching Mr. [redacted]'s complaint, we have discovered that Mr. [redacted] is not the original owner of the motorhome, Jayco's Limited Warranty "applies to the first consumer purchaser only." Therefore, Jayco is unable to offer any assistance in this matter and respectfully declines the customer's request.
Thank you for your patience and cooperation in this matter.
Sincerely,
[redacted]
Consumer Affairs Coordinator
Enclosures
Initial Consumer Rebuttal /* (3000, 8, 2016/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When this RV was purchased, we were told by Dixie RV that the original warranty was transferable because the RV was less than 2 years old. We were told that it still would have the Jayco warranty. It is now over 2 years because it has been in and out of the service at Dixie RV for this problem from September 2015, which was 4 months after the purchase was made. Is this a transferable warranty, or is this an issue with Dixie RV sales, giving us the wrong information? Also, why does Jayco service state to us that this is a known issue that their RV's are not equipped to handle the temperatures we have in this area? If you would give full disclosure to the performance of your products, many people who live and camp in the south would not buy your products.
Final Business Response /* (1000, 12, 2016/09/09) */
Mr. [redacted]'s concern is understood, however as previously indicated Jayco's Limited Warranty "applies to the first consumer purchaser only." Therefore, Jayco is unable to offer any assistance in this matter and respectfully declines the customer's request.
Respectfully,
[redacted]
Consumer Affairs Manager

Initial Business Response /* (1000, 5, 2017/10/04) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@jayco.com
Jayco has received a request from Mr. [redacted] and I will be working with him directly towards resolution of his concerns.
Thank you

Initial Business Response /* (1000, 16, 2016/03/28) */
March 23, 2016
SENT VIA EMAIL: [redacted]@neindianaRevdex.com.org
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No. XXXXXXXX
Serial No.: [redacted] — 2015 Jayco Jay Flight Travel Trailer
Dear Ms....

[redacted]
Your letter dated March 3, 2016 was received in our office March 7, 2016, and we respond accordingly.
Jayco has reviewed this matter and discussed it with Traveland RV. Mr. [redacted]'s frustrations with his trailer are apparent in his communications. Jayco sincerely apologizes to the [redacted] for the inconveniences they have been caused. Traveland RV, advised they always work with a customer to plan around the times a customer tells the dealer they need to use their trailer. As an example, the roof covering was replaced in the fall, after the camping season was completed. Our files show that all warrantable repairs have been made at no cost to the customer.
The [redacted] continue to have warranty until April 30, 2017. Jayco is of the opinion that Jayco's Towable Limited Warranty has not failed to fulfill its essential purpose. A copy of the Limited Warranty is attached for review. Jayco and Traveland RV will continue to monitor the warranty on the [redacted]'s trailer throughout their second year. If there are continuing issues at the end of their warranty, we ask the [redacted] to contact Jayco Customer Service at X (XXX) XXX-XXXX for consideration of any outstanding issues.
Thank you for the opportunity to respond.
Respectfully, (31,0' N_
[redacted] A. [redacted]
Consumer Affairs Manager/Towables
Attachment: 4 pgs.

Initial Consumer Rebuttal /* (3000, 18, 2016/03/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Jayco and Traveland have honoured the warranty and conducted countless repairs. The question is: When is a trailer considered a "lemon"? I have scheduled an eighth service appointment to fix the slide that is tearing itself apart and a broken water heater. All of the cabinet doors are splitting apart (replacements being ordered). This trailer is under 1 year old and I have not experienced a single trip that has not been impacted by serious failures in the product. I initially assumed that Jayco offered a 2 year warranty given the craftsmanship of the product, but I now feel that it will take at least 2 years of constant servicing to remedy surfacing issues. I grow more concerned about what deficiencies are hidden in the walls that I cannot see. This is the first time I have regretted not getting an extended warranty.

Initial Business Response /* (1000, 6, 2017/08/29) */
Re: Case # [redacted]
Dear Ms. [redacted]
We have received your correspondence dated August 24, 2017 regarding [redacted]. Thank you for contacting us regarding these concerns and giving us the opportunity to respond.
On...

Monday, August 28th, [redacted] with the Jayco Customer Service Team contacted Guardian
RV regarding repairs to Mr. [redacted]'s unit. [redacted] informed Guardian RV that he will be sending parts to them directly for repairs instead of his original plan of sending parts to the Jayco
dealer in the Houston, Texas area. Guardian RV agreed to this due to the current weather situation in the Houston area. After his call with Guardian RV [redacted] then contacted Mr. [redacted] and updated him on the plan to move forward with repairs.
If Mr. [redacted] is interested in contacting our Customer Service Team with any other questions or concerns they can be reached at XXX-XXX-XXXX.
Respectfully, [redacted]
Consumer Affairs Manager

Initial Business Response /* (1000, 8, 2016/07/12) */
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No. : [redacted] - [redacted]
Serial No.: FlJNOXXX -XXXX Jayco Jay Feather SLX Travel Trailer
Dear Ms. [redacted]
Your letter dated June 27, 2016...

was received in our office June 27, 2016. We respond accordingly.
Jayco Customer Service has made contact with Ms. [redacted] and Western RV Country LTD., and has addressed most of Ms. [redacted]'s warrantable items in a timely manner. Jayco understands there are a few remaining items to be resolved, Ms. [redacted] has been advised to contact Western RV to make an appointment to have her warrantable issues repaired under the terms of the published Limited Warranty. Ms. [redacted] is also encouraged to contact [redacted] Warranty Supervisor, Jayco Customer Service, at our toll free number at (XXX) XXX-XXXX, should she need further assistance.
Thank you for the opportunity to respond. Jayco looks forward to continued service for our valued customer.
Sincerely,

[redacted]
Consumer Affairs Coordinator
Initial Consumer Rebuttal /* (3000, 11, 2016/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe Jayco is just passing the buck as one would say. This unit is obviously flawed to the point whereas after EVERY trip it is in for warranty work. Way to stand behind your product. I look forward to camping in it sometime in the next....well who knows when. Cause it's always broken. Thank you for building a piece of junk and selling it to a family of 5. Will never purchase another unit with the Jayco name on it, or Starcraft, or anything else you're affiliated with. Step up your game Jayco. I'm sure there are other companies that would have gladly made the trade in attempt to have a happy customer instead of an irate one, who might I add can not go camping!
Final Business Response /* (1000, 16, 2016/09/01) */
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No.: XXXXXXXX
Serial No.: [redacted] — 2016 Jayco Jay Feather SLX Travel Trailer [redacted]
Dear Ms. [redacted]
This letter is in follow-up of the Jayco response sent August 31, 2016. We respond accordingly.
Jayco Customer Service has been in recent communication with Mrs. [redacted]. Mrs. [redacted] has stated that the warrantable issues have been addressed at the dealership and the customer now has possession of the travel trailer. Mrs. [redacted]'s continues to have our Jayco 2-year Towable Limited Warranty until June 26, 2017. Mrs. [redacted] has been encouraged to contact Western RV Country, as well as Jayco Customer Service at the toll free number of X-XXX-XXX-XXXX, should she need any further assistance. Jayco believes this matter has been resolved.
Thank you for your patience and cooperation in this matter. Sincerely,
[redacted]
Consumer Affairs Coordinator
Enclosures

Initial Business Response /* (1000, 15, 2015/08/27) */
Your letter dated August 10, was received in our office April 14, 2015. We respond accordingly.
Please note that rust or corrosion are not warrantable by Jayco, Inc., and our published Towable Limited Warranty. The Limited Warranty states in...

pertinent part under the section titled "What Is Not Covered";
"By way of example only, this Limited Warranty does not cover any of the following: defects in materials, components, or parts of the RV not attributable to Jayco... including failure to maintain the RV in accordance with the owner's manual.., including any acts of weather or damage or corrosion due to the environment., .scratches, chips, or dents on any surface...of the RV. ,.are specifically excluded from the coverage of this warranty."
A copy of the Jayco Towable Limited Warranty is attached for reference.
Additionally, the owner's manual states, under Section 13, Exterior, page 13-5, Trailer Frame;
"Sand, pebbles, objects on the highway, climate (salt air exposure) or ice inhibiting chemicals used during the winter months will damage the paint, inviting rust and other deterioration. Periodically inspect the exterior exposed areas, clean and repaint the steel members occasionally and whenever you notice rust or paint chipped away, to insure protection."
So to clarify all this, the maintenance of the frame and other underbelly parts are the responsibility of the owner. Nevertheless, Jayco and [redacted] are committed to
working with the [redacted] in a fair and equitable manner. We respectfully request they contact the service department at [redacted] for further guidance in this matter.
Thank you for the opportunity to respond. Sincerely,
[redacted]
Consumer Affairs Manager/Jayco Towables
CC: [redacted]s, Vice President, [redacted]
Final Consumer Response /* (3000, 11, 2015/08/10) */
The claim was factual and based on the fact I expect companies to honor warranties, as I am sure the Revdex.com does as well. It also noted on the back that I had been asked to provide the VIN, which I did email to you the very next day after it was requested of me. It was sent on Jul 29. If you did not receive this, here is the VIN number again. Please advise.
The VIN is [redacted]

Thank you,
[redacted]

Initial Business Response /* (1000, 9, 2016/07/05) */
July 1, 2016
SENT VIA EMAIL: [redacted]@northernindiana.Revdex.com.org
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No. [redacted] & [redacted]
Serial No.: G1VXXXXX XXXX Jayco Octane Super Lite...

Travel Trailer
Dear Ms. [redacted]
Your initial letter dated June 6, 2016 and second letter dated June 21, 2016 were received in our office. We apologize for the delay.
Jayco Customer Service has reviewed this matter and made contact to discuss with the Davises. It is our understanding a resolution is under way for the Davises and we believe this matter will be completed in the next couple of weeks.
Thank you for the opportunity to resolve this matter with our customers.

[redacted]
Consumer Affairs Coordinator
Initial Consumer Rebuttal /* (3000, 11, 2016/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Jayco made contact with us and suggested a option that we would accept. They were to send us the resulution in the mail this week but we have not received any further correspondence from as they had stated they would do. Until
we receive the resulution offer and review and sign it this issue has not been resolved.
[redacted] and [redacted]
Final Business Response /* (1000, 14, 2016/07/25) *
July 22, 2016
SENT VIA EMAIL: [redacted]@northernindiana.Revdex.com.org
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No.: [redacted] & Kathy [redacted]
Serial [redacted] G1VXXXXX — 2016 Octane Super Lite Travel Trailer
Dear Ms, King:
Your letter dated June 6, 2016 and second letter dated June 21, 2016 were received in our office. We respond accordingly and apologize for the delay.
Jayco Customer Service has made contact with the Davises and made an offer of assistance which the Davises have accepted. We appreciate the opportunity the Davises have given us to work with them and look fotward to completing this matter to their satisfaction.
Thank you for your patience and cooperation in this matter. Sincerely,
[redacted]
Consumer Affairs Coordinator

Initial Business Response /* (1000, 8, 2016/06/07) */
June 7, 2016
SENT VIA EMAIL: [redacted]@northemindiana.Revdex.com,org
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No. XXXXXXXX
Serial No.: Fl UL0096 —2015 Jayco Precept 31 UL
Dear Ms, [redacted]
I never...

received an actual letter from your company, only an email, We respond accordingly.
Jayco is ready and willing to support our customer per the terms of the Jayco Limited Warranty. I have spoke to Hope's Campers and they are also ready and willing to make any appropriate repairs per the terms of Jayco's Limited Warranty, We request that the customer make an appointment with Hope's Campers to resolve any remaining warrantable items. The two year Limited Warranty for this purchase expires on August 15, 2017.
Jayco has addressed the customers concern with ride quality and believes that all equipment is performing as intended, This has been confirmed by inspections from Hope's Campers on the Jayco installed equipment and from Ford's dealership in Longview, TX who inspected the chassis components. The customer has owned several previous motor homes but none have been of the Class A type. Each motor home will ride differently and Jayco is not responsible for customers perception of how the motor home should ride. Aftermarket parts are available for better ride quality if the customer should choose to do so. Jayco has been building RV's for over 50 years and manufactures according to all standards and codes.Ford's technician does not have the knowledge or background to make these determinations.
Again, Jayco is ready and willing to support our customer with any warrantable items that need to be resolved but the ride quality has already been addressed with our customer and we apologize that they disagree with our findings.
Craig wcomer
Consumer Affairs Manager Jayco Motorhome Group
Initial Consumer Rebuttal /* (3000, 10, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never spoken with Mr. [redacted] He has stated that Hope's Camper confirmed the inspections for the chassis when in fact they do not have the equipment nor mechanics to perform such inspection. The mechanic in Texas did state that because of the short wheel base that the ride would really not be that comfortable. He never gave it a 10 rating. Furthermore, to correct Mr. [redacted] we have owned 2 prior class a motorhomes. 2003 Itasca and a 2007 Itasca, both purchased from Olathe Ford RV in Kansas.
For the 2017 Precept 31UL, Jayco has extended the wheel base for this model from 190" to 228". If this particular unit has no issues with regard to the chassis or ride then why is Jayco extending the wheelbase. If the unit needs additional "aftermarket" products where is the JRide?
Final Business Response /* (1000, 23, 2016/07/22) */
July 22, 2016
SENT VIA EMAIL: [redacted]
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No, [redacted] - [redacted]
Serial No,: Fl UL0096 —2015 Jayco Precept 31UL
Dear Ms. [redacted]
Jayco's position on this matter remains the same. Jayco has reached out to our customer and offered an inspection and test drive on the drivability concerns of the RV for a final determination if warrantable defects are present or not. I have advised our customer that a motor home is essentially a house on wheels and riding in a motor home can be like standing in your house with a near category 1 hurricane and 7,0 earthquake happening at the same time. Noises and vibrations are going to be a natural characteristic for this type of RV. The customer is currently considering this opportunity.
Respectfully,

[redacted]
Consumer Affairs Manager Jayco Motorhome Group
Final Consumer Response /* (3000, 28, 2016/08/01) */
The issues with this unit has been ongoing since last October. Speaking with over three different people at Jayco along the way and now Mr. [redacted] comes on board at the 11th hour to attempt to remedy issues, and states for the second time "Jayco's position still remains the same." In the past I was asked to drive this unit to Indiana and now they are offering to come to us. After reading his second response, we have decided to trade in the Jayco Precept at a substantial loss for a 2015 Thor Hurricane. We are now enjoying the much smoother ride of a motor home that does not have the construction flaws and design flaws the Jayco team cannot own up to. If Jayco believes that a category one hurricane or a seven Richter scale earthquake is a riding experience customers should expect in a vehicle with MSRP of more than [redacted] thousand , then they should share that standard with their prospective customers and not market a "J-ride " as a superior ride. We have owned many class A motor homes for years and the 2015 Jayco Precept is the worst driving and riding experience since our elementary school memories riding in the yellow school bus. Fortunately Jayco has recently been acquired by Thor a company that is more experienced building Class A motor homes, and we hope Thor will correct the obvious flaws they inherited with the Precept line. We will not be recommending Jayco products or dealers to our friends as result of this bad customer experience. After driving our 2015 Thor Hurricane for [redacted] miles since purchase, I will testify that we enjoy the ride quality we came to expect from the industry with Thor. The Hurricane is far superior to the Precept and the ride is much smoother than the laughable standard of category one hurricane or seven Richter scale earthquake! A kindly $$ refund would be greatly appreciated!

Initial Business Response /* (1000, 8, 2016/12/21) */
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No.: [redacted]
Product: 2014 Eagle Premier 321 RLTS
VIN No.: 1 [redacted]
Dear Ms. [redacted]
Your letter dated December 5, 2016...

was received in our office December 6, 2016. We respond accordingly.
After review of the above complaint, we find Mr. [redacted] is not the first owner of this vehicle. Jayco Towable Limited Warranty extends 24 months after the original purchaser accepts delivery from an authorized Jayco dealer. This limited warranty "applies to the first customer purchaser only", and is not transferrable to other owners.
Even though the Jayco Towable Limited Warranty no longer applies to this vehicle, Jayco Customer Service Department remains committed to assisting all Jayco owners with technical support through our authorized dealerships/service centers. The Jayco Customer Service Department can be reached via telephone at (XXX) XXX-XXXX.
Thank you for your patience and cooperation in this matter. Sincerely,

[redacted]
Consumer Affairs Manager

Initial Business Response /* (1000, 9, 2016/02/12) */
Your letters dated January 21, 2016 and February 5, 2016 have been received by this office on January 26, 2016, and February 9, 2016 respectively. We respond accordingly.
Jayco has discussed this matter with Mr. [redacted]s selling dealer, Boyer RV...

Center. It is our understanding that Mr. [redacted] advised his dealer that he did not remove the drain plug from his water heater and drain the water heater. We see that Mr. [redacted] provided pages 8-12 and 8-13 from his Jayco Towable owner's manual, as attachments to his Revdex.com complaint. He did not include pages 8-5, 8-10, and 8- 11. Please find all five pages, 8-5, 8-10, 8-11, 8-12, and 8-13 attached.
All pages starting with an "8" come from the Jayco Towable owner's manual, Section 8 — Plumbing Systems.
On Page 8-5 there are two statements of relevance to the water heater;
"Read the safety and operating information provided in the manufacturer's user guide (Atwood Mobile Products) before attempting to activate the water heater."
"Draining and winterization
If the RV is to be stored over the winter months, the water heater must be drained to prevent damage from freezing. It is recommended the water heater be drained and bypassed during the winterization process particularly if introducing RV antifreeze into the plumbing system."
Page 8-10 discusses "DRAINING THE FRESH WATER SYSTEM". In the second paragraph it identifies, "The water heater has its own drain plug" thereby advising the owner that there is a drain plug for the water heater and the water heater is part of the draining of the fresh water system. After the second paragraph, there are seven (7) bullet points. No, 7 listed on page 8-11 states:
7. "Relieve the water pressure using the water heater P&T valve BEFORE removing the water heater drain plug. Otherwise, if there is any water pressure present the water will spray out of the opening when the drain plug is removed."
Page 8-12 discusses, "WINTERIZING THE PLUMBING SYSTEM", In the text following it states in pertinent parts;
"Failure to prepare your RV may cause water supply lines and the water heater to freeze."
"Repairs due to freezing are not covered under the terms of the Towable Limited Warranty."
NOTE: The water heater must be drained to prevent damage from freezing, it is recommended the water heater be drained and bypassed during the winterization process particularly if introducing the RV antifreeze into the plumbing system."
Mr [redacted] had adequate information in the Jayco Towable owner's manual to instruct him to drain the water heater. Additionally Atwood Mobile Products who warrants the water heater, provides a manufacturer user's guide that also instructs the owner during winterization, to drain the water heater by way of the drain plug, Boyer RV Center reports they did a walk-through and instructional session with the customer at the time of delivery, and the winterization process was part of that instruction as well.
Jayco does not believe this was the fault of our Jayco Towable owner's manual, or the Atwood manufacturer user's guide, or [redacted] Center. Therefore Jayco must respectfully decline participation in this matter.
Thank you for the opportunity to respond. Sincerely,
atii0
Gail [redacted]
Consumer Affairs Manager

Initial Consumer Rebuttal /* (3000, 11, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The manual is very unclear, poorly written, and vague. There is no mention of exactly how to drain the water heater, and the winterization steps are not complete on their own.
Customer service was rude and accusatory when I contacted them.
I am still unhappy with the build quality of the RV. It has been in service multiple times since I purchased it, and it's less than a year old. I do not expect it to last, and I severely regret the purchase.
I will never again purchase a Jayco product, and will be certain my troubles are heard by others.
Final Business Response /* (4000, 13, 2016/02/16) */
Your letters dated January 21, 2016 and February 5, 2016 have been received by this office on January 26, 2016, and February 9, 2016 respectively. We respond accordingly.
Jayco has discussed this matter with Mr. [redacted]'s selling dealer, [redacted] Center. It is our understanding that Mr. [redacted] advised his dealer that he did not remove the drain plug from his water heater and drain the water heater. We see that Mr. [redacted] provided pages 8-12 and 8-13 from his Jayco Towable owner's manual, as attachments to his Revdex.com complaint. He did not include pages 8-5, 8-10, and 8- 11. Please find all five pages, 8-5, 8-10, 8-11, 8-12, and 8-13 attached.
All pages starting with an "8" come from the Jayco Towable owner's manual, Section 8 — Plumbing Systems.
On Page 8-5 there are two statements of relevance to the water heater;
"Read the safety and operating information provided in the manufacturer's user guide (Atwood Mobile Products) before attempting to activate the water heater."
"Draining and winterization
If the RV is to be stored over the winter months, the water heater must be drained to prevent damage from freezing. It is recommended the water heater be drained and bypassed during the winterization process particularly if introducing RV antifreeze into the plumbing system."
Page 8-10 discusses "DRAINING THE FRESH WATER SYSTEM". In the second paragraph it identifies, "The water heater has its own drain plug" thereby advising the owner that there is a drain plug for the water heater and the water heater is part of the draining of the fresh water system. After the second paragraph, there are seven (7) bullet points. No, 7 listed on page 8-11 states:

7. "Relieve the water pressure using the water heater P&T valve BEFORE removing the water heater drain plug. Otherwise, if there is any water pressure present the water will spray out of the opening when the drain plug is removed."
Page 8-12 discusses, "WINTERIZING THE PLUMBING SYSTEM", In the text following it states in pertinent parts;
"Failure to prepare your RV may cause water supply lines and the water heater to freeze."
"Repairs due to freezing are not covered under the terms of the Towable Limited Warranty."
NOTE: The water heater must be drained to prevent damage from freezing, it is recommended the water heater be drained and bypassed during the winterization process particularly if introducing the RV antifreeze into the plumbing system."
Mr [redacted] had adequate information in the Jayco Towable owner's manual to instruct him to drain the water heater. Additionally Atwood Mobile Products who warrants the water heater, provides a manufacturer user's guide that also instructs the owner during winterization, to drain the water heater by way of the drain plug, [redacted] Center reports they did a walk-through and instructional session with the customer at the time of delivery, and the winterization process was part of that instruction as well.
Jayco does not believe this was the fault of our Jayco Towable owner's manual, or the Atwood manufacturer user's guide, or [redacted] Center. Therefore Jayco must respectfully decline participation in this matter.
Thank you for the opportunity to respond. Sincerely,
Gail [redacted]
Consumer Affairs Manager

Initial Business Response /* (1000, 5, 2016/10/26) */
Re: Case No.: XXXXXXXX
Name: [redacted], [redacted] and [redacted]
Vin No.: 1 [redacted] — 2011 Jayco Pinnacle 34RLTS Travel Trailer
Dear Ms. [redacted]
Your letter dated October 18, 2016 was received in our office the same day. We respond...

accordingly.
After review of the above complaint, we find the Jayco Towable Limited Warranty for this trailer expired several years ago. Jayco Towable Limited Warranty extends 24 months from the date the original purchaser accepts delivery from their Jayco authorized dealership. The Jayco Towable Limited Warranty for Mr. and Mrs. [redacted]'s camper expired on April 22, 2013.
Jayco stands behind the printed Limited Warranty as published 100%. In some instances, the requests or concerns are outside the scope of our Limited Warranty. Jayco considers these requests, and may make an offer of good faith. In fact, Jayco did extend an offer for good faith repairs to the Kopynis unit just beyond the expiration of their Jayco Towable Limited Warranty. We respectfully decline the [redacted] request to extend their Towable Limited Warranty 5,5 years beyond their purchase date.
Even though the Jayco Motorized Limited Warranty has expired for this vehicle, Jayco Customer Service Department remains committed to assisting our customers with technical support through our authorized dealerships/service centers. The Jayco Customer Service Department can be reached via telephone at (XXX) XXX-XXXX.
Thank you for this opportunity to respond. Respectfully,
[redacted]
Consumer Affairs Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As previously stated, we had problems with the slide unit from the beginning. According to my service records, the slide unit was REPLACED in April 2013. At that time, we requested an extension on the warranty. [redacted] at Jayco told us that they would not extend the warranty, BUT if we had any problems to call her and they would take care of it.
The slide has always operated as though it is "struggling" and it did operate satisfactorily until this last trip this summer. We made approximately six stops and the last night the slide would not fully extend and really struggled to retract.
So, Jayco's response that they wouldn't honor a warranty that was five plus years is not accurate. The warranty time on the slide unit that was replaced should have been from April 2013, just over two years.
The Pinnacle model is Jayco's "Top of the Line" and should provide years of service. We have had nothing but trouble with the fifth wheel since we purchased it in March 2011.
According to the literature from Schwintek on their new in-wall slide mechanism it is "designed to give you, the RV enthusiast, a lifetime of trouble free service". It goes on to mention the new, advanced features designed to "make you're RV experience more enjoyable". Well, so far it has caused us nothing but frustration.
We just paid [redacted] to have this so called "Trouble Free" slide replaced, which means this is the THIRD one installed.
Final Business Response /* (4000, 9, 2016/11/01) */
Re: Case No.: XXXXXXXX
Name: [redacted], [redacted] and [redacted]
Vin No.: 1 [redacted] —2011 Jayco Pinnacle 34RLTS Travel Trailer
Dear Ms. [redacted]
We received notice of the [redacted]'s rebuttal to our previous response on October 27, 2016. We respond accordingly.
The [redacted]'s point out Jayco replaced their slide unit in April 2013. The [redacted]'s also point out Jayco denied their request for an extended warranty.
Jayco Towable Limited Warranty extends 2 years (24 months) from the date the original purchaser accepts delivery from their Jayco authorized dealership.
The Jayco Towable Limited Warranty for Mr. and Mrs. [redacted]'s camper expired April 22, 2013. Even if we had honored the [redacted]'s request in April 2013 for an extended warranty, it too would have expired April 22, 2015.
Again, we respectfully decline the [redacted]'s request to extend their Towable Limited Warranty 5.5 years beyond their purchase date.
Jayco remains committed to our valued customers by offering one of the best warranties in the recreational vehicle industry. The Jayco Customer Service Department can be reached via telephone at (XXX) XXX-XXXX.
Thank you for this opportunity to respond.
[redacted]
Consumer Affairs Manager

Initial Business Response /* (1000, 14, 2016/11/21) */
Please excuse our delayed response to Mr. [redacted]'s complaint.
Upon opening our investigation into the above complaint, we found our customer service department working directly with Mr. [redacted] through Jayco Service Center in Middlebury,...

IN.
Jayco stands behind our two (2) year Towable Limited Warranty as published. In some instances, the requests or concerns are outside the scope of our Warranty. Jayco considers these requests, and may make an offer of customer good will. To date, Jayco has made several such concessions for Mr. [redacted].
Even though our gestures of customer good will appear to have gone unnoticed, Jayco remains in contact with Mr. [redacted] as we continue to assist him in resolving any remaining warrantable issues through Robert [redacted], a Jayco Authorized Dealership/Service Center in Mesa, AZ where Mr. [redacted] stays during winter months.
Thank you for this opportunity to respond.
Initial Consumer Rebuttal /* (3000, 16, 2016/11/22) */
I don't know what their concessions were they put in 2 light switches .1 because they broke the light . Now Iam back home they want it packed up to move so someone can take photos then what about fixing it what do we do, where do we stay it's our home .it was their fault for sending it in this condition,I need these answers,otherwise take it back and fix their mess or better yet swap it out,or give us back our money and the money they still owe us. The dealer is a few blocks away send someone there to meet with me for their photos I left them a message to call me this morning
Sent from my iPhone
Final Business Response /* (1000, 35, 2017/08/24) */
Information we have available indicates that Mr. [redacted] was contacted on August 7th by Mike [redacted] at Robert [redacted]. His contact was to inform Mr. [redacted] that repairs were completed. Mike asked Mr. [redacted] for an address to return the unit to and they were going to deliver it to him.
Final Consumer Response /* (3000, 37, 2017/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer ,and Mike in as have been wonderful ,support from factory has been much better since Lisa's involvement .after a year of promises I recieved my tire check as she told me.we spoke on a couple remaining things , shades ,gaskets papers pertaining to any follow up and a couple others, this happened after I contacted the Revdex.com as things had hit a parts issue and the tire thing had not happened is feeling better because of that and their communication hopeing we will be done, the dealer has said they can finish them at the storage area,they had been temporary shut off by Jayco leaving us very worried.since then things have been moving on thank you

Initial Business Response /* (1000, 5, 2016/09/02) */
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No.: XXXXXXXX
VIN No.: 1FDXE4FS3GDCXXXXX Model No: 2016 Jayco Greyhawk 31DS
Dear Ms. [redacted]
This in response to your letter of August 23,...

2016.
We have reviewed the above complaint and find this unit remains under Jayco Towable Limited Warranty.
After speaking with Mr. [redacted], we understand he is working directly with Seven O's, Inc., the Jayco authorized dealership where he purchased his motorhome, to resolve his issues.
Jayco remains committed to resolving issues through our Customer Service Department working directly with our customers, and with the assistance of our authorized dealerships. If customers experience difficulty working with a particular dealership, we encourage them to contact Jayco Customer Service Department via telephone at (XXX) XXX-XXXX.
Sincerely,

[redacted]
Consumer Affairs Manager

Initial Business Response /* (1000, 5, 2016/08/05) */
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No,: XXXXXXXX
Serial No.: [redacted] — 2016 Jayco Precept 31 UL
Dear Ms. [redacted]
Your letter dated July 14, 2016 was received in our office...

July 25, 2016. We respond accordingly.
After review of the above complaint, we find this unit remains under the Jayco Motorized Limited Warranty, which extends 24 months after the first retail purchaser accepts delivery from an authorized Jayco dealer.
Jayco remains committed to resolving issues through our Customer Service Department working directly with our customers, and with the assistance of our authorized dealerships.
The Jayco Customer Service Department can be reached via telephone at (XXX) XXX- XXXX.
Thank you for your patience and cooperation in this matter.
Initial Consumer Rebuttal /* (3000, 11, 2016/08/25) */
[redacted]
The response Jayco provided was just a boilerplate, generic reply. It did not address any of the issues with this defective, poorly built, motorhome. I just received a Recall Notice from Jayco yesterday regarding a problem with defective bolts that anchor the driver and passenger front seats. If the motorhome were to stop too fast, the seats might cause the driver and passenger to fly through the front window. This is just one more defect in this poorly constructed motorhome. In addition to the my initial letter, these are additional complaints that I have after driving it approximately 500 miles:
In the 41 days that the RV was at the Manteca Trailer and RV dealership, they detected additional problems necessitating the replacement of the solenoid. Since this did not correct the refrigerator LOdc problem, two new batteries were installed. They also replaced the driver side window and new keyless entry lock, as the first one never was able to be programmed.
Final Business Response /* (4000, 14, 2016/09/14) */
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No.: XXXXXXXX
VIN No.: [redacted] Model No: 2016 Precept 31 UL
Dear Ms. [redacted]
This will serve as an update regarding the above matter.
Jayco remains in contact with Mrs. [redacted] as we work to resolve her remaining warrantable issues through Manteca Trailer and Motorhome, LLC., the Jayco Authorized Dealership/Service Center from which she purchased her motorhome.
Thank you for this opportunity to respond. Sincerely,
[redacted]
Consumer Affairs Manager
Final Consumer Response /* (2000, 21, 2016/10/06) */
Dear Indiana Revdex.com,
Jayco, the manufacturer, has completely resolved my problem. They are a stand-up company and really back their warranty and product. I am a very satisfied consumer. Please close this complaint. Thank you.
[redacted]

Initial Business Response /* (1000, 6, 2017/07/07) */
July 7, 2017
Revdex.com of Northern Indiana [redacted]
4011 Parnell Ave
Fort Wayne, IN XXXXX
Re: Case [redacted]
Dear Ms. [redacted]
We have received your correspondence dated June 30, 2017 regarding Mr. [redacted]. Thank you for...

contacting us regarding these concerns and giving us the opportunity to respond.
When Mr. [redacted] purchased his Jayco Pinnacle from [redacted] on November 30, 2015, Jayco provided a two year Limited Warranty with his unit. Under the terms of this warranty substantial defects in material or workmanship attributable to Jayco will be covered.
The Owner's Manual Mr. [redacted] received with his unit specifically states that it is the customer's responsibility and obligation to return their unit to a Jayco dealer for warranty service
repair. This information can be found in the Warranty & Service section on page six. In addition, page twelve also references that Jayco does not control the scheduling of service work
at the independent, authorized dealerships. Therefore you may encounter some delays in scheduling or completion of work.
We do realize situations occur where a Jayco dealer is not the best repair option. Under those circumstances the retail customer can contact Jayco's Customer Service Team and discuss a mobile service completing necessary repairs. If that avenue is approved the customer can then contact a mobile service and schedule necessary repairs.
Mr. [redacted] can contact our Customer Service Team at XXX-XXX-XXXX with any future questions or concerns.
Respectfully, [redacted]
[redacted]
Consumer Affairs Manager
Initial Consumer Rebuttal /* (3000, 8, 2017/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
mobile service? that would of been nice and you would of made us pay for all the labor. Keep in mind this is a roof that cracked in half its not a small problem its a big problem!
dont worrie we will clean up all the mold thanks Jayco
WE WILL NEVER BUY ANOTHER JAYCO AGAIN!
[redacted] and [redacted]
Hi there!
We just purchased a new 2016 top of the line Jayco Pinnacle 5th wheel from [redacted] in [redacted] Not only do we have a bunch of issues with the fifth wheel but we also had one of worst experiences with a few of the [redacted] staff as well a long day with tons of hiccups. We went to [redacted] on my wife's birthday 11-29-15 to look around and after looking at a few models we settled on the Pinnacle. We had previously visited the same [redacted] when they were having their weekend sale and we spoke with the Jayco rep and he went through the whole line and explained a lot of the features your company has that others don't as well as how well the product is made and your warranty.
On 11-29-15 we put a deposit down on the unit and explained to the manager as well as the sales rep that we need the unit the next day. Waiting is not an option and that we would choose something different or go somewhere else if the unit would not be ready on that time frame. We were told that the unit would have at least four guys on it and any issues would be fixed and gone through before we even got there. Our appt time was 11 am; we purposely got there later to make sure the unit would be ready when we got there. We were told the day before we would be given a walk through with a tech and given a short tutorial of how to work the unit. The tech did an amazing job showing us how to work the unit. When we got there we were ecstatic as we have been saving for years to be able to do this move. However, after being at [redacted] all day and problem after problem arising and people, acting like we were bothering them for legit problems we were finding. My husband asked for I owe you slips so we could have a tech come out and have the problems fixed.
By 4:30 we had signed the papers and handed over our check and as soon as that happened it was like we were pieces of dirt after that happened.
Honestly, we paid [redacted] thousand in cash through a cashier's check from our bank and we shouldn't be treated like crap! weather we paid $500 or 1 mill but the point is as soon as they got paid it was like we were on our own and we were pests to them. Plus, right before the unit was set to leave; the warranty person came over and hassled my husband to sign an extended warranty and was threatening him that the price goes up after he steps out the door and that he had to sign a waiver before he left. After my husband explained to her that he was dizzy and starving not feeling good from not eating anything all day from being stuck there at the lot all day.
We were told that [redacted] world was not responsible for any issues with the unit after we left the lot. We were to call Jayco for any other issues that had arrived. I myself asked the man that we signed the title papers with who we needed to call if problems were to arise. I mean come on it's a new product things go wrong. Weather it's a car, a sewing machine or an Rv; something is bound to eventually come up. So I wanted to know for myself who to call, after reading a liability form for the warranty; I asked the, man who I call if a problem were to come up. He looked at me square in the face and said I have no idea, ask your sales man! As he rudely rushed out of the room as I was asking another question. . It felt like a total slap in our faces.. This happened right after we gave them the check, do you see where I'm going with this. It's like oh we will promise you the moon and stars until you pay and then we throw you out in the cold.. Not a great feeling ya know?
Below is a list of the things we found wrong with the unit most of which my husband found while at the lot. However we have found a few more things since we have had the unit here in the campground.
1. The Kitchen Flooded 3 days later as a pipe let lose
2. The Carpet is loose and raised in the living room; we were told that they would need to keep the unit for an additional three days. Even after we explained to them we had no choice and we had to take the unit home that day. .
3. The top Ac unit was never check and the fuse had popped which again my husband caught and had to make the technicians take a look at it and replace the fuse as they were pushing him to leave the lot.
4. The living slide on the right side (passenger) was left open and got stuck. They wanted the driver to deliver it to us like that. We have no truck yet so we needed [redacted] to deliver it to us. My husband had the delivery guy call the manager and he sent over a man who had to reset the slide and it works and comes in now.
5. Then after the slide was shut it was ck eyed and they still tried to pull the unit out of the lot. My husband said no way, fix it. We have no truck and can not just bring it back.
6. As they were leaving my husband noticed the unit didn't even have a temp tag, which we asked for earlier in the day when we signed the papers for the title over to us. We were told they would absolutely give us a 45 day temp tag. However once again they dropped the ball.
7. My husband also found a crack in the kick plate going up the steps, the inverter for the refrigerator doesn't even turn on, the garbage can drawer does not close at all( this was supposedly fixed as well on the lot ) , all the big rollers for the blackout shades do not work properly and those were supposed to be ordered and fixed as well. My husband received an I owe you tickets for those after they made a huge deal about giving him the tickets for each of those items he found .
8. Today we found scratches all over the counter on the island and the table in the kitchen; those were not found when we were on the lot. So I called to Jayco and reported those today. We know they are not from us as we have been putting towels down through the whole move in and we have place mats on the table.
9. In the hallway going to the bedroom the trim on the floor is cracked as well the door frame and the framing around the glass on the bedroom door is peeling laminate.
10. 2 different usb ports don't work ( should have been checked Im doing the work to fix them
11. The Main Fan in the kitchen keeps dropping power every 20 to 30 mins..
12. Main manager from camping work in Oakwood called us on Tuesday Dec 17th 2015 , stated that he would try to have our warranty extended through jayco. He stated he would work on it and
13. call us back today and he never called us back. He also promised he would email us and call however we never received a call back from him.. ( he called back and said sorry that's it.. there is nothing he can do for us.. called at 6:31 at night... )
14.
We don't feel we are asking for a lot here, we paid a lot for this unit and we worked hard to get the money to purchase it. We expect the quality we were promised and are very disappointed with the service from [redacted] world and all the problems arising with the unit. As far as Jayco is concerned, we are blown away with the unit as a whole. We love the woodwork as well as the design .
Good Morning,
Just wanted to send you a little note to let you know that we received a call from [redacted] this morning from camping world Oakwood his extension 1206. While we do appreciate him calling and trying to get to the bottom of our issues, he was basically telling us we were misinformed and that we needed to contact camping world directly for warranty work and went on and on about how he apologized for the issues and miscommunications. We brought up a main issue that was not in the letter that has been bugging my wife since we purchased the unit to [redacted], he basically told her she was misinformed .. Of course she was misinformed, she was trying to explain to him how she was treated and how the warranty liability was pulled out of her hand by the finance manager after she was asking questions about who was responsible for issues should any arise after we left the lot. He took the paper rudely told her Jayco is responsible after you leave this lot. My wife then said well in the warranty it states that certain things are covered by CW and he cut her off and said ask your sales man and walked out. My wife even mentioned this upset to the sales man and the tech that was showing me through the Rv and both said yeah well...
To be honest, we have a small business of our own and if we ever treated any of our clients this way they would be coming at us full barrels. We provide a service and customer service is key when dealing with people. Our experience, should have been one of joy and excitement not one of grieve, mental exhaustion and yelling and screaming. We understand t
Final Consumer Response /* (4200, 12, 2017/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
well never got a call back from them! my rv is wet and I fixed it.. im 50 miles in the woods too far from anyone.. thanks jayco for all your support
I will never spend that much money again on a junk rv..
I cannot bring this in my wife is sick and my truck needs work.. Jayco can careless I would never buy another rv from them again..
We have had floods , eletical problems you name it we had the problem.. We saved Jayco a ton of money we fixed everything are self.. This one thing we ask them to fix and they give us a hard time and super rude on the phone to us..
look at the list of stuff we had to deal with in the passed..
ps. our awning is still all messed up are tank vaulves are so hard to pull there going to snap off
Final Business Response /* (4000, 15, 2017/07/17) */
Jayco's Customer Service Team can be reached at XXX-XXX-XXXX and will be able to assist you with your concerns. They operate in a rotating call queue and you will have the opportunity to speak with a representative instead of leaving a message for a return call. We are ready and willing to stand behind the terms of our two year Limited Warranty.
Based on the YouTube video that has been posted to your account it appears as though you have completed the repair. If you have additional questions or concerns, or if you are still in need of warranty repairs, please contact us at your earliest convenience.

Initial Business Response /* (1000, 5, 2015/08/06) */
This letter is in response to further correspondence from the customer, forwarded from your office, received August 14, 2015. We respond accordingly.
Jayco's position on this matter remains the same as previously stated and will continue to...

honor the Jayco Limited Warranty as published. In regards to the new items our customer has mentioned, these items are currently being addressed per the terms of the published Jayco Limited Warranty.
Jayco and World Wide RV continue to be ready and willing to support our customers warrantable needs. Thank you for the opportunity to respond.
Sincerely,
Craig [redacted]
Consumer Affairs Manager Jayco Motorhome Group
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After receiving the motor home from World Wide RV my wife and I left for our vacation (What was left of it) to MN. One hour north of home the AC started to malfunction. It does not work on max AC and the air is not cold only a little cooler than outside air. We have to run the generator and motor home ac. Upon leaving MN we had a rain storm turned on the windshield wipers and the drivers side wiper fell off. also our electric steps stopped working making it very diffucult to enter and exit the motor home. The black water tank is the same type tank as original and I have the same problem. waste builds up on the shelf below the opening in the toilet. I would have to fill the tank over half full in order for waste to reach water. Making it necessary to dump the tank often. As for the compartment doors Jayco has changed them on other customers RV's at their cost to keep that customer happy. I have letters if needed.
Final Business Response /* (4030, 13, 2015/08/26) */
This letter is in response to your letter of July 29, 2015, received in our office August 3, 2015. This Revdex.com complaint letter had also been received and answered to through the Revdex.com of Boise, ID. Our position has not changed and we respond accordingly.
First and foremost, we apologize to Mr. Mayo for any inconveniences caused from the dash NC blowing only through the defrost vents and while the motor home was in for service. I have contacted the authorized Jayco dealership where our customer has taken the motor home for service. The vacuum motor was replaced and the dash A/C system is working as it should. There were no other concerns brought to the authorized dealerships attention and our customer picked up the motor home on July 23, 2015.
in regards to our customers concern with the black holding tank, Jayco believes this item to be resolved. The holding tank was replaced and the flushing valve was relocated to address our customers complaint in October of 2014. Jayco recommends using more water in the bottom of the holding tank and also while flushing to keep the solids from building up. Periodically, the holding tank will need cleaning and the use of the no-fuss flushing valve will assist with this cleaning process. Cleaning of the black holding tank should be a part of routine maintenance completed by our customers.
While Mr. Mayo has expressed dissatisfaction with how the compartment doors open, there have been no reported failures of the component, and Jayco would not be participating in upgrading Mr. Mayo to side opening compartment doors. Aftermarket products are available to our customer that will allow the compartment doors to perform as he would like. It is the regular process of any manufacturer to continually upgrade and add features to new product design. This process is driven by our sales and marketing team, not from service related items.
The sole purpose of any warranty is to repair or replace defects in materials, components, or parts of a product. While no manufacturer wants their customers to experience issues with their products, Jayco is proud that we offer a two-year warranty to give them piece of mind if a defect should arise.
Jayco and World Wide RV continue to be ready and willing to support our customers warrantable needs. Thank you for the opportunity to respond.
Sincerely
Craig [redacted]
Consumer Affairs Manager/Jayco Motor homes

Initial Business Response /* (1000, 6, 2016/05/26) */
May 25, 2016
SENT VIA EMAIL: [redacted]@northernindiana.Revdex.com.org
Ms. [redacted]
Revdex.com/Northern Indiana Complaint Department
[redacted] Fort Wayne, IN XXXXX
Re: Case No.: [redacted], [redacted]
Serial No.: XXXXXXXX XXXX Jayco Seismic...

Wave Fifth-Wheel 35W
Dear Ms. [redacted]
Your letter of May 18, 2016 has been received in our office and we respond accordingly.
First and foremost, we sincerely apologize to Mr. [redacted] for any of the inconveniences expressed in his letter. Jayco has reviewed this matter with the selling dealer, Thompson Family RV. Mr.
[redacted]'s Fifth-Wheel had been repaired, inspected, and has been deemed safe. Although the first repair was not up to Mr. [redacted]'s liking, a second repair was completed per Mr. [redacted]'s request.
This repair was done by River Road Trailer Repair, through Thompson Family RV. The weld on the spring hanger has been cleaned and Mr. [redacted] has expressed his approval to the Thompson representative.
Jayco does not believe a replacement or refund obligation is warranted in this case. Our Jayco Towable Limited Warranty does not cover incidental or consequential damages. It is Jayco's
position that our Jayco Towable Limited Warranty has not failed its essential purpose. A copy of the Limited Warranty is attached for reference. Jayco and Thompson Family RV remain committed to working with Mr. [redacted]. Mr. [redacted] continues to have warranty through March 19, 2018.
Thank you for the opportunity to respond. Respectfully,
[redacted]
Consumer Affairs Coordinator
Initial Consumer Rebuttal /* (3000, 14, 2016/06/14) */
Good evening,
Jayco did nothing to that affect. To my understanding the service manager stated to Jayco that they could not repair this unit. Jayco sent the parts to Apache Village to patch this unit even after they were told they could not make repairs. Jayco asked me to find a repair shop in the area and I explained to them that that should be for their company to do and this brand new unit should not has malfunctioned. The manager from Thompson Rv in Davenport IA found Midwest Trailers locally that made the repair. Midwest Trailers ordered another kit in order to make this repair. We were inconvenienced from this defective unit.
Final Business Response /* (1000, 16, 2016/06/15) */
June 14, 2016
SENT VIA EMAIL: [redacted]@northernindiana.Revdex.com.org
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No. XXXXXXXX
Serial No.: XXXXXXXX —2015 Jayco Seismic Wave Fifth-Wheel
Dear Ms. [redacted]
Your letter dated June 14, 2016 has been received in our department June 14, 2016, and we respond accordingly.
Jayco's position remains the same as previously stated in our response letter dated May 25, 2016. Our Jayco Towable Limited Warranty does not cover incidental or consequential damages. It is our understanding that all warrantable repairs have been completed. If not, we respectfully ask Mr. [redacted] to contact Jayco Customer Service at (XXX) XXX-XXXX for assistance in any warrantable repairs.
Jayco continues to remain ready and willing to fulfill our obligations under the terms of our published Limited Warranty. Thank you.
Respectfully,
[redacted]
[redacted]
Consumer Affairs Coordinator

Initial Business Response /* (1000, 8, 2016/01/29) */
Your letter dated January 13, 2016 was received in our office January 19, 2016. We respond accordingly.
Jayco has been in communication with Mr, [redacted]. We have made an offer to Mr. [redacted] to resolve his complaints and he has accepted....

Jayco and Mr.[redacted] are in the process of completing this resolution. Therefore we believe this will close this matter.
Thank you for the opportunity to respond.
Sincerely,
Initial Consumer Rebuttal /* (3000, 15, 2016/02/12) */
This complaint is not closed, Jayco has not made good with their agreement with me and will not return my phone calls
Final Business Response /* (4000, 19, 2016/02/25) */
Your letter dated February 12, 2016 was received in our office February 16, 2016. We respond accordingly.
Jayco continues in communication with Mr. [redacted], To date, all warrantable repairs in regards to Mr. [redacted]'s travel trailer have been completed. Mr. [redacted] will be using his travel trailer this spring and will advise Jayco on the status of his product.
Thank you for the opportunity to respond,

Darlene [redacted]
Consumer Affairs Coordinator

Initial Business Response /* (1000, 9, 2018/01/02) */
We have received your correspondence dated August 11, 2017 regarding [redacted] . Thank you for contacting us regarding these concerns and giving us the opportunity to respond.
When Ms. [redacted] purchased her unit from White Horse RV Center on...

November 18, 2016, Jayco
provided a two year Limited Warranty. The two year Limited Warranty covers defects in material or workmanship that are attributable to Jayco.
Based on the information Ms. [redacted] has provided, Jayco is requesting an opportunity to have the unit transported to our factory service center in Middlebury, Indiana for inspection and repair. After repairs are completed, we are requesting that Ms. [redacted] pick her unit up at our factory service center. This will give her an opportunity to inspect the completed repairs and discuss the work with our staff. Jayco is willing to reimburse fuel expenses for her trip to Jayco and her trip back home.
We look forward to working with Ms. [redacted] towards resolution of her concerns. Respectfully,

Angela [redacted]
Consumer Affairs Manager

Initial Business Response /* (1000, 8, 2016/07/28) */
July 28, 2016
SENT VIA EMAIL: [redacted]
Ms. [redacted]
Revdex.com Complaint Department [redacted]
Fort Wayne, IN XXXXX
Re: Case No.: XXXXXXXX — [redacted]
Serial No.: [redacted] — 2016 Jaye° North Point...

Fifth-Wheel 301RETS
Dear Ms. [redacted]
Your letter dated July 13, 2016 was received in our office July 13, 2016. We respond accordingly. I apologize for the delay.
Our Jayco Warranty Supervisor has made contact with Mr. [redacted] and arranged to have warrantable repairs made to the camper. Mr. [redacted] is using his trailer at this time, and he will be contacting our supervisor when he returns. We encourage Mr. [redacted] to continue to work with Jayco Customer Service for his warrantable needs.
Thank you for the Revdex.com's patience and opportunity to respond. Sincerely,
[redacted]
Consumer Affairs Coordinator