Ron Dennis Fencing, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This became a Revdex.com issue when Window World would not return our phone callsIt wasn't until last week that we were able to get a return phone call to get on the scheduleWe still do not have a resolution to the other issues as the tech that came out said "there was nothing wrong" with some of the windows that we had issues withWe just want what we paid for.
Regards,
*** * *** ***

The customer was installed on 9-and paid in fullThanks

the windows were installed on 9/1/but I had to wait three and a half months for installation when I was told it would be 6-weeks causing me to loose income on the rental house and contacting the Revdex.comI think you should be told the wait is longer than quoted

We are very sorry for the delay in deliveryDuring the holidays the factory is delayed in manufacturing because of factory closingAlso, we ran into a few days of bad weatherWe will double check on delivery dates and get back with Mrs*** as soon as possible.We will pass along a small
discount for the delay. Thanks, *** ***Customer Service Manager

We are very sorry for the inconvenience that this may have causedWe will make sure that the job will be finished in a timely manner and it will be to your expectationsAgain, we are sorry and will be contacting you to finishThanks !

We are very sorry that this has happenedWe have all the materials to complete the job but the weather has kept us behind in our install departmentWe are more than weeks behind due to the floods, snow and rainAgain, we are sorry and we will get this scheduled asap. ***
***

This issue has not been resolved They have never called me back when I made my complaint to schedule a time to meet with me The widows
according to the installer were not going to fit properly and they were not the tempered glass that they were suppose to be for the safety of my children Esthetically the kitchen cottage window would not of been what I was promised by the salesman It was a botched job and I'm not using them for new windows.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed. On the day of install we were called and told the install would not happen No one ever showed up to fix the windowWindow world has not fulfilled their contract which states 4-weeksAfter multiple excuses and weeks later the complaint was filed.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response said it was peak season and that was the reason for delay I ordered my windows and paid $dollars as down payment for the windows on May 15, The sales person promised delivery in 6-weeks Now they have said installation is 9-1- Maybe it will happen I sure hope so, as this delay has cost me several months rent Nothing was ever said about peak season I think waiting three and a half months for windows promised in weeks is not resolving the problem Future customers need to be told the truth about wait timeNo one ever contacted me that it would be longer than 6-weeks, when I did call I was told they were on the truck, which now I know was a lieI do not believe the reason is peak season from May 15, till Sept 1, Please keep my complaint as UNRESOLVED
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.During our initial consultation with the salesman, we were told 4-weeks until delivery. He may have pointed to the contract which does say up to weeks, but I don't remember specific reference to this. If summer is their busy season, then the salesman should STATE THAT during the consultation, instead of promising things that their company cannot deliver. We signed a contract based on 4-weeks because we are teachers and can be present for the work to be done in the summer. 4-weeks would have been greatweeks could have been worked out. Now, we will have to take days off work, costing us money and inconvenience The contract says "typically up to weeks" and it has now been nearly - so the bottom line is that they have blown even the worst case scenario estimate by over 30%. WW mentions a clause about "human error, factory error, etc"; this clause is on the back of the contract and I do not remember any reference to it during our meeting (my signature is not present on any of the lines on the back of the contract). At any rate, this clause is so generic that it seems to excuse anything that might happen, making Window World unaccountable for almost anything: "While errors are few, unforseen conditions such as human error, factory error, warranty issues, weather, etc. These issues are not subject to discount or reimbursement". I am not asking for a discount or a reimbursement (typically to be paid back for something you paid for yourself) - I am asking to terminate the contract because they did not deliver on their part of the deal.All of these things could have possibly been excused had they made any attempt to communicate with me. We made phone calls to their office after the time period we expected to hear from them passed. A Window World representative has yet to contact me, despite the fact that they did not deliver on the product I paid for in the time they promised. During the second call, I was told that the representative would get in touch with the factory and call me back - she still hasn't called. I would also point out that the response from WW still makes no reference as to when they might deliver on the windows.
Regards,
*** ***

I was told our office left a message last week that we were going to credit her card back as requestedHer card was credited on 10/1/for her full deposit back of $3650.00 We deeply apologize for the frustration and inconvenienceIf you have any further questions, please let us know.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** *** has been completed and he has paid in fullWe had one window come in broken and we have installed the new one and he called and paid us with a credit cardWe are glad this job is completedSorry for any inconvenience Thanks.

To whom it may concern This as all been resolved thanks *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***I have seen plenty of days where this work could have been doneThe workers themselves told me that doors could even be installed on rainy daysNow we are into monthsI wish to cancel the remaining order since they do not have the man power to support their business crisis

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Per Mr***'s vm - company resolved issue

We are very sorry about any inconvenience this may have causedWe had the installation scheduled and we showed up and he canceled at the doorOur policy is you have days after signing the contractsWe can’t cancel after the custom made window has arrived alreadyWe can keep the window and the
deposit or we can install and collect the balancePlease let us know what the next step isThank you!!*** ***