Ron Dennis Fencing, Inc.

We are sorry that this situation has taken some timeWe have been in contact with the door manufacturer about Mrs***'s doors and haven't got an answer back from them about this situationI did contact the next level of management at the door facility and expect an answer soon on
the credit so we may refund her the moneyWe have been in contact with her via email that we are working on thisAgain, we are very sorry and we hope to have an answer today or early next weekWe are as frustrated as her about this situation and working quickly to resolve\Sincerely,*** ***

The sales rep has tried to make contact with Mrs*** to talk about how we can resolve this issueWe even mailed out a post card on 4/18/The contract that she signed with us doesn't state any of the tempered glass option that she is talking aboutShe did not sign off or pay for tempered glassWe have been trying to install the windows that she contracted us for since 2/9/We are looking forward to her call to schedule an appointment to resolve this matterThank you

Window World is very sorry for the inconvenience this may have causedOur service manager showed up to the home to analyze the situation and saw the major damage to the screeensWe do have a lifetime warranty on our windows and screens however it is meant for factory defect and not animal or
customer abuseI will re roll the screens if the customer brings them to us here at the warehouseThat’s always explained in our sales presentationAgain, we are sorry and will roll the screens at no cost if they are brought to us. *** ***

First off I would like to apologize to Ms*** for any miscommunication or inconveniences this may have causedHowever, according to our records we had Ms*** on the installation schedule only time which we did show up for on 7/8/We installed the windows on that date and found that one
had the incorrect grid patternThis was a manufacturing errorWe contacted the manufacturer that day and let them know they shipped us wrong grid patternsThis type of error usually takes about 2-weeks for us to receive the corrected sashesMrs*** did sign a contract with us on 4/25/for 7*** *** Package windows and basement hopper windowOn the back of that contract it clearly states that, Line #All of our windows are custom made at one of our manufacturing plants located around the country and shipped to any of our over Window World locationsThe time between when your order is placed and when the windows are ready to be installed, though not guaranteed is typically up to weeksLine #While errors are few and unforeseen conditions such as human error, factory error, warranty issues, weather, etcThese issues are not subject to discount or reimbursementMs*** agreed to and signed the contract on both of these linesMs*** and I spoke on the phone times the morning of the day she visited the officeDuring those conversations I kept trying to explain the situation to Ms*** but was unable to communicate with her while she was upset and demanding compensationI kept trying to explain that her windows were here and we would call to schedule a day to install her windows when the Installation Manager was back in the officeMs*** then decided to take it upon herself to come into the office with a gentleman that she claimed to be her attorneyWhen they arrived I took them into the warehouse to show her her windowsAt first glance I counted windows in Bay #and pointed it outUpon a closer look one of those windows was not hersSo I walked back into the office and rechecked the shipper to find out that the basement hopper was stored on the top shelf of Bay #(Hoppers are always stored on top shelf due to them being a smaller window to prevent accidental breakage) I'm truly sorry that it took weeks from the day she ordered until the day we installed the windows, but according to the contract no discount or compensation will be offeredAgain I apologize for any inconvenience this may have causedPlease call if I can help you any further.Sincerely,*** *** ***Window World Office Manager

Sorry for the inconvenience, we have called her many times to scheduleThe proper parts were ordered and this issue will be resolved soon

To whom it may concern,We are currently working on this matterWe take full responsibility for the delayThis matter will be resolved in the next few weeksthank you*** ***

I don't understand why this has become a Revdex.com issueMrs.*** has been on the service schedule for 6/16/for about a week nowSorry for any inconvenience this has caused

We have attempted to contact Mrs*** on several occasionsWe left messages on all the following dates 2/9/16, 2/11/16, 2/12/and was finally scheduled for install on 2/25/she cancelled the install on 2/25/So we again tried contacting her on 4/11/16, 4/18/and sent a post card as well on 4/18/We are wanting to get these windows installed A.S.A.Pso we can free up the warehouse spaceAgain we are looking forward to her return call at her earliest convenience.

We are so sorry this situation occurredWe did have some time issues due to the holidays and weather throughout December and JanuaryThe customer called and canceled then the installation manager called her to reinstate the job and she agreed to start overWe reordered the material and tried to
schedule the job and again it was canceledWe issued the customer a check and she should have it within a few daysAgain, we are very sorry this happened! *** ***

This complaint was a clear misunderstanding between the both of usThe situation has been solved and both parties are happyWe are very sorry for the inconvenience this has called.? ? *** Morris?

First off I would like to apologize for any inconvenience that this may have caused? Mrand Mrs***We are the middle of our peak season rite now and orders are taking longer than we anticipatedAll of our windows are custom made at our manufacturing plant plant and shipped to any of our
over Window World locationsThe time between when a order is placed and when the windows are ready to be installed, though not guaranteed is typically up to weeksEntry doors/laminate windows can take up to weeksAt that point we will call to set an installation dateHolidays, back orders and inclement weather may cause the arrival/installation date to be pushed out furtherWhile errors are few, unforeseen conditions such as human error, factory error, warranty issues, weather, etcThese issues are not subject to discount or reimbursementThis was discussed with the ***'s and signed off on by Mr*** on 6/5/when he met with *** *** to order the windowsAgain I apologize for the any inconvenience that this has caused

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.The company made NO effort to communicate with me until after the installation happened.? The bottom line is that they promised a product in a period of time, and took 2-times as long as they promised to deliver.? Their responses to my complaint reflect their general attitude toward customers - they have your money and feel that they don't owe you any customer service.? They were unwilling to return my calls and could not answer questions about why the delays were happening.? No adjustments or compensation was provided to make up for their inability to meet the terms of their contractThe installer did a good job (but of course he is an independent contractor).? One of the windows has a small bubble in it that we noticed when we cleaned the glass the day following the installation.In the end, I wish I had gone with a local installer and cannot recommend Window World to anyone.Regards,*** ***

we are very sorry to hear thisWe apologize for the problem.I will get with the owner and see what can be doneI was told when *** went out to the job that he fixed the gutterIt was clogged and he cleared the obstructionI will call Mr*** and see what needs to be done to the job
now.? *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.aAgain ? as I have stated before ? I spoke with "***" on 3-7-about canceling my order and he said he was going to meet with the owner and my sales rep to set up a time to meet with me at my house to discuss this issue ? I then told him my availability and he would contact me to set up the meeting? That was the last conversation I had with him? My complaint again was the large cottage window was mis-sized and would not esthetically be what we discussed in detail and reassured by my sales rep? Further more the huge safety concern as we sat at my kitchen table looking at the dangers of non-tempered glass how easily it could get broken ? The reasons that prompted me to make the phone call.? Thank youRegards,
*** ***

To whom it may concern,? ? ? ? ? This issue has been resolvedWe are sorry for the delay.? ? Thank You? *** ***

First off I would like to apologize for any inconvenience this may have causedWe are in the middle of peak season and are very busyAfter investigating the matter we do have Mrs*** scheduled for installation on 9/1/Again I do apologize for any inconvenience the delay has causedIf you
have any questions please give me a call.? Sincerely,*** ***Window World Office Manager***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
[redacted]I never received a post card? There was never a follow up phone call ? They have made no effort to rectify the issue at hand?