We are sorry to hear about the issues you have been experiencingYour dedicated community manager has been notified and will be contacting you directlyYour feedback is greatly appreciated and will help us improve upon the service we provide the residents of our managed communitiesThank you
To whom it may concern, Please find our second response to Complaint ID [redacted] attached for review Should you have any questions or concerns, please do not hesitate to reach outKindest regards, Ashley T***FirstService Residential
I understand what they are saying that they sent out letters, but my point is that I specifically called in to see exactly what needed to be corrected after the first letter The gentleman said he didn't specifically know what the fine was for and he would have someone call me back to let me know I never got a call back I thought my yard was in good condition and if I don't know what specifically needs to be fixed then how do I know what to do Up until these notices, every other notice has always showed a specific picture of what needs to be done I keep my yard maintained and from other residents in Rancho El Dorado, I am not the only one that this is happening tooIf fines are going to be assessed then there should be evidence of specifically what needs to be rectified if a picture is not provided and just not a letter of basically stating general maintenance
Mr***, purchased the property at [redacted] on March 4, and at his request all the disclosure documents were delivered electronically to [redacted] on February 10, at 9:00amThe disclosure documents include the Declaration of Covenants, Conditions, Restrictions Easements for Andersen Springs (“CC&Rs”), which outline the homeowner’s obligationsOne the items outlined in“CC&Rs” is the obligation to pay the Assessments as they become dueThe Assessments for the Community Associations are due on April 1st, and October 1stThe assessment obligation is outlined on,pages 5,6,and of the disclosure package, attached are the referenced pagesPage 314, also outlines the Association’s collections policy, should assessments not be paid as they become due.After failing to pay the April Semi-Annual Assessment Mr [redacted] ’s account was transitioned to the Association’s collections attorney on September 10, Mr [redacted] contacted FirstService Residential regarding delinquency notices almost year after his account was transitioned to the Collections Attorney.It was at this time; it was noted that data entry mistake resulted in the delinquency notices not being delivered Mr [redacted] First Service Residential waived $due to the data entry mistake.The waiver of $was excluded from the amount collected by the collections attorneyThe wavier was processed after the assessments were brought current, attached is a copy of the ledger
To whom it may concern, Please find our response to Complaint ID [redacted] _ [redacted] attached for review Should you have any questions or concerns, please do not hesitate to reach outKindest regards, Ashley TuteloFirstService Residential
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Quite frankly the customer service is unacceptableI clearly provided the data listed as to why the $fee was not listed in the first letter, the payment was made within the dates listed on the letter and the fee was still chargedI will not call a phone number to file a complaint because I followed the terms of the initial letterA phone call to do what? Provide the same data I provided on the Revdex.com website? I would hope that first residential would actually just provide GREAT customer service and waive the fee Regards, [redacted]
Please find our response to Complaint [redacted] attached with supporting documentation for review Should you have any questions or concerns, please do not hesitate to reach outKindest regards,Ashley T***FirstService Residential
Please find our second response to... Complaint ID 12034369 regarding [redacted] . Should you have additional questions or concerns, please do not hesitate to reach out.To whom it may concern:After a full review of this account, the late fees applied to Mr. [redacted] account on 1/16/2017 are valid.Per The Plaza Residences’ delinquent policy, each homeowner is given a 15-day grace period to pay their assessment that is due on the 1st of each month. On January 16, 2017, when delinquencies were processed for all Plaza Residences Homeowners, Mr. [redacted] ’s January assessment was outstanding for the amount of $340.15 and therefore late fees were applied.The Plaza Residences’ received Mr. [redacted] January assessment payment on 1/17/2017, which was after the set grace period.However, due to Mr. [redacted] ’s good pay history and to show goodwill, we have processed a one-time courtesy waiver of the late fees totaling $45.00. In the future to prevent late fees, payments must be received and posted by the 15th of each month. Please submit payments 5-7 business days prior to grace period.If the homeowner would like an updated account ledger, he may contact our 24/7 Care Center at [redacted] or email [redacted] Kind regards, Ashley T***FirstService Residential
The account number for the property located at *** * *** *** *** ** *** is: ***Enclosed is a copy of the current billing statement that will be mailed on December 15, In addition to the current billing statement, enclosed are all of the payment options available, as well as a user guide for electronic billing statementsPlease note, that neither a billing statement or account number is required to submit a payment.Payments can be identified and posted using the property address
Please our 2nd response to Complaint ID# 1*** attached Should you have further questions or concerns, please do not hesitate to reach out. Kindest regards,Ashley T***FirstService Residential
To whom it may concern, Please find our second response to Complaint ID *** *** attached for review Should you have any questions or concerns, please do not hesitate to reach out. Kindest regards, Ashley T***FirstService Residential
This response does not explain the logic behind charging late fees for late fees even when there is no balance dueThe letter is a generic letter and does nothing to solve what most consumer protection groups would consider predatory billing practices
We are sorry to hear about the issues you have been experiencingYour dedicated community manager has been notified and will be contacting you directlyYour feedback is greatly appreciated and will help us improve upon the service we provide the residents of our managed communitiesThank
you
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The documents provided in the response are still insufficient as they do not show an account number TO ACTUALLY PAY. Furthermore, First Service is STILL TO THIS DAY is unable to send me a bill in writing even after REQUESTING it half a dozen times.I have had to call First Services' HORRIBLE customer service group countless times, they either cannot or will not help. They hang up on people, transfer to dead--ends or "accounts payable" who doesn't know anything. I have appealed to the community manager, her boss and corporate. ALL either ignore my pleas or are unable to help
Per the attached letter sent to Ms*** on June 2nd, the account balance at that time was $Ms*** initiated payment via a third party processing center, *** for $which did not include the $demand letter chargeWhen initiating payment via ***, there is a
disclaimer to please allow 3-business days for processing and receiving*** also charges a processing fee for their services, this fee in not assessed by *** *** *** *** or by FirstService ResidentialShould Ms*** wish to receive a refund of the processing fee amount she would need to contact the vendor directly,###-###-####
I understand what they are saying that they sent out...
letters, but my point is that I specifically called in to see exactly what needed to be corrected after the first letter. The gentleman said he didn't specifically know what the fine was for and he would have someone call me back to let me know. I never got a call back. I thought my yard was in good condition and if I don't know what specifically needs to be fixed then how do I know what to do. Up until these notices, every other notice has always showed a specific picture of what needs to be done. I keep my yard maintained and from other residents in Rancho El Dorado, I am not the only one that this is happening too. If fines are going to be assessed then there should be evidence of specifically what needs to be rectified if a picture is not provided and just not a letter of basically stating general maintenance.
Please find our formal response to Complaint ID [redacted].Should you have any questions or concerns, please do not hesitate to reach out.Kindest regards,Ashley T[redacted]FirstService Residential
Complaint ID 12034369 regarding [redacted]. Should you have additional questions or concerns, please do not hesitate to reach out.To whom it may concern:After a full review of this account, the late fees applied to Mr. [redacted] account on 1/16/2017 are valid.Per The Plaza Residences’ delinquent policy, each homeowner is given a 15-day grace period to pay their assessment that is due on the 1st of each month. On January 16, 2017, when delinquencies were processed for all Plaza Residences Homeowners, Mr. [redacted]’s January assessment was outstanding for the amount of $340.15 and therefore late fees were applied.The Plaza Residences’ received Mr. [redacted] January assessment payment on 1/17/2017, which was after the set grace period.However, due to Mr. [redacted]’s good pay history and to show goodwill, we have processed a one-time courtesy waiver of the late fees totaling $45.00. In the future to prevent late fees, payments must be received and posted by the 15th of each month. Please submit payments 5-7 business days prior to grace period.If the homeowner would like an updated account ledger, he may contact our 24/7 Care Center at [redacted] or email [redacted] Kind regards, Ashley T[redacted]FirstService Residential
Please find FirstService Residential's response to Complaint ID [redacted] with supporting documentation attached for review. Should you have any questions or concerns, please do not hesitate to reach out. Kindest regards,Ashley [redacted]FirstService Residential
We are sorry to hear about the issues you have been experiencingYour dedicated community manager has been notified and will be contacting you directlyYour feedback is greatly appreciated and will help us improve upon the service we provide the residents of our managed communitiesThank you
To whom it may concern, Please find our second response to Complaint ID [redacted] attached for review Should you have any questions or concerns, please do not hesitate to reach outKindest regards, Ashley T***FirstService Residential
I understand what they are saying that they sent out letters, but my point is that I specifically called in to see exactly what needed to be corrected after the first letter The gentleman said he didn't specifically know what the fine was for and he would have someone call me back to let me know I never got a call back I thought my yard was in good condition and if I don't know what specifically needs to be fixed then how do I know what to do Up until these notices, every other notice has always showed a specific picture of what needs to be done I keep my yard maintained and from other residents in Rancho El Dorado, I am not the only one that this is happening tooIf fines are going to be assessed then there should be evidence of specifically what needs to be rectified if a picture is not provided and just not a letter of basically stating general maintenance
Mr***, purchased the property at [redacted] on March 4, and at his request all the disclosure documents were delivered electronically to [redacted] on February 10, at 9:00amThe disclosure documents include the Declaration of Covenants, Conditions, Restrictions Easements for Andersen Springs (“CC&Rs”), which outline the homeowner’s obligationsOne the items outlined in“CC&Rs” is the obligation to pay the Assessments as they become dueThe Assessments for the Community Associations are due on April 1st, and October 1stThe assessment obligation is outlined on,pages 5,6,and of the disclosure package, attached are the referenced pagesPage 314, also outlines the Association’s collections policy, should assessments not be paid as they become due.After failing to pay the April Semi-Annual Assessment Mr [redacted] ’s account was transitioned to the Association’s collections attorney on September 10, Mr [redacted] contacted FirstService Residential regarding delinquency notices almost year after his account was transitioned to the Collections Attorney.It was at this time; it was noted that data entry mistake resulted in the delinquency notices not being delivered Mr [redacted] First Service Residential waived $due to the data entry mistake.The waiver of $was excluded from the amount collected by the collections attorneyThe wavier was processed after the assessments were brought current, attached is a copy of the ledger
To whom it may concern, Please find our response to Complaint ID [redacted] _ [redacted] attached for review Should you have any questions or concerns, please do not hesitate to reach outKindest regards, Ashley TuteloFirstService Residential
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Quite frankly the customer service is unacceptableI clearly provided the data listed as to why the $fee was not listed in the first letter, the payment was made within the dates listed on the letter and the fee was still chargedI will not call a phone number to file a complaint because I followed the terms of the initial letterA phone call to do what? Provide the same data I provided on the Revdex.com website? I would hope that first residential would actually just provide GREAT customer service and waive the fee Regards, [redacted]
Please find our response to Complaint [redacted] attached with supporting documentation for review Should you have any questions or concerns, please do not hesitate to reach outKindest regards,Ashley T***FirstService Residential
Please find our second response to... Complaint ID 12034369 regarding [redacted] . Should you have additional questions or concerns, please do not hesitate to reach out.To whom it may concern:After a full review of this account, the late fees applied to Mr. [redacted] account on 1/16/2017 are valid.Per The Plaza Residences’ delinquent policy, each homeowner is given a 15-day grace period to pay their assessment that is due on the 1st of each month. On January 16, 2017, when delinquencies were processed for all Plaza Residences Homeowners, Mr. [redacted] ’s January assessment was outstanding for the amount of $340.15 and therefore late fees were applied.The Plaza Residences’ received Mr. [redacted] January assessment payment on 1/17/2017, which was after the set grace period.However, due to Mr. [redacted] ’s good pay history and to show goodwill, we have processed a one-time courtesy waiver of the late fees totaling $45.00. In the future to prevent late fees, payments must be received and posted by the 15th of each month. Please submit payments 5-7 business days prior to grace period.If the homeowner would like an updated account ledger, he may contact our 24/7 Care Center at [redacted] or email [redacted] Kind regards, Ashley T***FirstService Residential
The account number for the property located at *** * *** *** *** ** *** is: ***Enclosed is a copy of the current billing statement that will be mailed on December 15, In addition to the current billing statement, enclosed are all of the payment options available, as well as a user guide for electronic billing statementsPlease note, that neither a billing statement or account number is required to submit a payment.Payments can be identified and posted using the property address
Please our 2nd response to Complaint ID# 1*** attached Should you have further questions or concerns, please do not hesitate to reach out. Kindest regards,Ashley T***FirstService Residential
To whom it may concern, Please find our second response to Complaint ID *** *** attached for review Should you have any questions or concerns, please do not hesitate to reach out. Kindest regards, Ashley T***FirstService Residential
This response does not explain the logic behind charging late fees for late fees even when there is no balance dueThe letter is a generic letter and does nothing to solve what most consumer protection groups would consider predatory billing practices
We are sorry to hear about the issues you have been experiencingYour dedicated community manager has been notified and will be contacting you directlyYour feedback is greatly appreciated and will help us improve upon the service we provide the residents of our managed communitiesThank
you
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The documents provided in the response are still insufficient as they do not show an account number TO ACTUALLY PAY. Furthermore, First Service is STILL TO THIS DAY is unable to send me a bill in writing even after REQUESTING it half a dozen times.I have had to call First Services' HORRIBLE customer service group countless times, they either cannot or will not help. They hang up on people, transfer to dead--ends or "accounts payable" who doesn't know anything. I have appealed to the community manager, her boss and corporate. ALL either ignore my pleas or are unable to help
Per the attached letter sent to Ms*** on June 2nd, the account balance at that time was $Ms*** initiated payment via a third party processing center, *** for $which did not include the $demand letter chargeWhen initiating payment via ***, there is a
disclaimer to please allow 3-business days for processing and receiving*** also charges a processing fee for their services, this fee in not assessed by *** *** *** *** or by FirstService ResidentialShould Ms*** wish to receive a refund of the processing fee amount she would need to contact the vendor directly,###-###-####
I understand what they are saying that they sent out...
letters, but my point is that I specifically called in to see exactly what needed to be corrected after the first letter. The gentleman said he didn't specifically know what the fine was for and he would have someone call me back to let me know. I never got a call back. I thought my yard was in good condition and if I don't know what specifically needs to be fixed then how do I know what to do. Up until these notices, every other notice has always showed a specific picture of what needs to be done. I keep my yard maintained and from other residents in Rancho El Dorado, I am not the only one that this is happening too. If fines are going to be assessed then there should be evidence of specifically what needs to be rectified if a picture is not provided and just not a letter of basically stating general maintenance.
Please find our formal response to Complaint ID [redacted].Should you have any questions or concerns, please do not hesitate to reach out.Kindest regards,Ashley T[redacted]FirstService Residential
Please find our second response to...
Complaint ID 12034369 regarding [redacted]. Should you have additional questions or concerns, please do not hesitate to reach out.To whom it may concern:After a full review of this account, the late fees applied to Mr. [redacted] account on 1/16/2017 are valid.Per The Plaza Residences’ delinquent policy, each homeowner is given a 15-day grace period to pay their assessment that is due on the 1st of each month. On January 16, 2017, when delinquencies were processed for all Plaza Residences Homeowners, Mr. [redacted]’s January assessment was outstanding for the amount of $340.15 and therefore late fees were applied.The Plaza Residences’ received Mr. [redacted] January assessment payment on 1/17/2017, which was after the set grace period.However, due to Mr. [redacted]’s good pay history and to show goodwill, we have processed a one-time courtesy waiver of the late fees totaling $45.00. In the future to prevent late fees, payments must be received and posted by the 15th of each month. Please submit payments 5-7 business days prior to grace period.If the homeowner would like an updated account ledger, he may contact our 24/7 Care Center at [redacted] or email [redacted] Kind regards, Ashley T[redacted]FirstService Residential
Please find FirstService Residential's response to Complaint ID [redacted] with supporting documentation attached for review. Should you have any questions or concerns, please do not hesitate to reach out. Kindest regards,Ashley [redacted]FirstService Residential