Dear Revdex.com,We have additional documentation to submit, but attachment limit is only allowing us up to 4 documents. Please advise how to attached the additional documentation.Thank you,Ashley T[redacted]
To whom it may concern, Please find our response to Complaint ID [redacted] attached for review. Should you have any questions or concerns, please do not hesitate to reach out. Kindest regards, Ashley TuteloFirstService Residential
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Quite frankly the customer service is unacceptable. I clearly provided the data listed as to why the $50 fee was not listed in the first letter, the payment was made within the dates listed on the letter and the fee was still charged. I will not call a phone number to file a complaint because I followed the terms of the initial letter. A phone call to do what? Provide the same data I provided on the Revdex.com website? I would hope that first residential would actually just provide GREAT customer service and waive the fee.
Regards,
[redacted]
Mr. [redacted], purchased the property at [redacted] on March 4, 2014 and at his request all the disclosure documents were delivered electronically to [redacted] on February 10, 2015 at 9:00am. The disclosure documents include the Declaration of Covenants,...
Conditions, Restrictions Easements for Andersen Springs (“CC&Rs”), which outline the homeowner’s obligations. One the items outlined in“CC&Rs” is the obligation to pay the Assessments as they become due. The Assessments for the Community Associations are due on April 1st, and October 1st. The assessment obligation is outlined on,pages 5,6,8 and 314 of the disclosure package, attached are the referenced pages. Page 314, also outlines the Association’s collections policy, should assessments not be paid as they become due.After failing to pay the April 2015 Semi-Annual Assessment Mr. [redacted]’s account was transitioned to the Association’s collections attorney on September 10, 2015. Mr. [redacted] contacted FirstService Residential regarding delinquency notices almost year after his account was transitioned to the Collections Attorney.It was at this time; it was noted that data entry mistake resulted in the delinquency notices not being delivered Mr. [redacted]. First Service Residential waived $693.36 due to the data entry mistake.The waiver of $693.36 was excluded from the amount collected by the collections attorney. The wavier was processed after the assessments were brought current, attached is a copy of the ledger.
Please find our response to Complaint [redacted] attached with supporting documentation for review. Should you have any questions or concerns, please do not hesitate to reach out. Kindest regards,Ashley T[redacted]FirstService Residential
Dear Revdex.com,We have additional documentation to submit, but attachment limit is only allowing us up to 4 documents. Please advise how to attached the additional documentation.Thank you,Ashley T[redacted]
I cannot see how they are doing anything to try to resolve this - at every opportunity they have failed to even hear my side of the story!
To whom it may concern, Please find our response to Complaint ID [redacted] attached for review. Should you have any questions or concerns, please do not hesitate to reach out. Kindest regards, Ashley TuteloFirstService Residential
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Quite frankly the customer service is unacceptable. I clearly provided the data listed as to why the $50 fee was not listed in the first letter, the payment was made within the dates listed on the letter and the fee was still charged. I will not call a phone number to file a complaint because I followed the terms of the initial letter. A phone call to do what? Provide the same data I provided on the Revdex.com website? I would hope that first residential would actually just provide GREAT customer service and waive the fee.
Regards,
[redacted]
Mr. [redacted], purchased the property at [redacted] on March 4, 2014 and at his request all the disclosure documents were delivered electronically to [redacted] on February 10, 2015 at 9:00am. The disclosure documents include the Declaration of Covenants,...
Conditions, Restrictions Easements for Andersen Springs (“CC&Rs”), which outline the homeowner’s obligations. One the items outlined in“CC&Rs” is the obligation to pay the Assessments as they become due. The Assessments for the Community Associations are due on April 1st, and October 1st. The assessment obligation is outlined on,pages 5,6,8 and 314 of the disclosure package, attached are the referenced pages. Page 314, also outlines the Association’s collections policy, should assessments not be paid as they become due.After failing to pay the April 2015 Semi-Annual Assessment Mr. [redacted]’s account was transitioned to the Association’s collections attorney on September 10, 2015. Mr. [redacted] contacted FirstService Residential regarding delinquency notices almost year after his account was transitioned to the Collections Attorney.It was at this time; it was noted that data entry mistake resulted in the delinquency notices not being delivered Mr. [redacted]. First Service Residential waived $693.36 due to the data entry mistake.The waiver of $693.36 was excluded from the amount collected by the collections attorney. The wavier was processed after the assessments were brought current, attached is a copy of the ledger.
Please find our response to Complaint [redacted] attached with supporting documentation for review. Should you have any questions or concerns, please do not hesitate to reach out. Kindest regards,Ashley T[redacted]FirstService Residential