I bought a maximum XO3. Opened it up charged the battery and started it up and the back left propeller was seized solid. Looking to get it replaced but customer service is hard to get ahold of
Jeff B
My son got a BATWING DRONE for his birthday went to use it and it does not work. Drone controller has lights, drone does not. Unfortunately, the box got thrown away. The phone number for customer service is no longer in service. No way to return or exchange. What a rip off!
Hi ***, We sincerely apologize for the issue that you have had in receiving the "bumble" figure from order ***Our records do indicate that it has been delivered in accordance with [redacted] tracking number [redacted] Please let us know, if you have not received the itemShould you have any further questions please contact me directly at [redacted] , as I am the Revdex.com correspondent for Rooftopbrands and I would be happy to assist you in fixing this issue in a timely manner Sincerely, David Rooftopbrands Revdex.com Correspondent
Hi [redacted] , I personally apologize for the delay that has caused you frustrationWe totally dropped the ballYour Bumble is on it's way, it left on February 2nd Below is your USPS tracking informationYour refund was put through as well, it can take up to 5-business daysAgain we are very sorry we caused you frustrationSincerely, [redacted] Customer Service Manager Return Address: CUSTOMER SERVICE [redacted] ***SUITE ***HOUSTON, TX [redacted] [redacted] *** Rd [redacted] Cost Code: Print Date: [redacted] *** - 01:14:PM Mail Date:February 02, User: [redacted] Weight:lbs oz Refund Type:E-refund Printed Msg: [redacted] Location Date Local Time Description [redacted]
From: [redacted] Sent: Wednesday, January **, 12:PM /> To: drteamSubject: Complaint ID: [redacted] We show no results of any email from this customerWe do have a website that sells the parts for our helicopters at [redacted] Please let me know what our next step is in resolving this issue Thanks! -- Wink [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
I received an "Atom Micro Drone for Christmas the on and off button are reversed The red light on the controller is on always whether it is in the on or off position The drone rotors worked for about seconds when I put the batteries in and now will not work I tried the telephone listed on the warranty card but I get a fast busy signal that signals the phone number is not valid1-949-566- and tried the website [email protected] Also an invalid website So I came here to report apparently ONE MORE complaint against this company If I find any other products from this company I will Not buy them Piece of electronic ***
Hi, My name is Patrick [redacted] and I am Customer Service Manager at [redacted] *** We regret you feel you have not been taken care ofBut after reading your emails it is hard to determine if it is the battery or the helicopter itselfInstead of buying batteries off of Amazon and guessing what may be wrong it would be best to return it for a brand new unitPlease see our warranty card placed in each unit soldbelow is a copyIf you would like for us to replace your unit please follow the instructions and we will gladly replace your unit with a new one and mail it back to you for free I am sending you and RMA (Return Merchandise Authorization) number via our websiteIf you have any further questions you may email me directly at [redacted] Sincerely, P [redacted] Limited 90-Day Warranty Warrants to the original consumer that this product is free from any electrical or mechanical defects for a period of days from the date of purchaseIf any such defect is discovered within the warranty period, rooftop friends will repair or replace the unit free of charge upon receipt of the unit, send it prepaid and insured to our warranty centerThe warranty covers consumer use and does not cover damage that occurs in shipment or failure that results from alterations, accident, misuse, abuse, neglect, wear and tear, in adequate maintenance, commercial use or unreasonable use of the unitRemoval of any parts/components voids all warrantiesThis warranty does not cover the cost of repairs made or attempted outside by third-party individuals or companiesAny applicable implied warranties, including warranties of merchantability and fitness, are hereby excludedSome states not allow limitations on the duration of implied warranties and do not allow exclusions of the incidental or consequential damages, so the above limitations and exclusions in these instances may not apply.Repair/ Replace ProductIf your product begins to malfunction or stop working, immediately email our warranty centerIf it is determined that a return is necessary, our warranty department will issue you an RMA number/form and the address to the nearest return center for shipping the product tooIMPORTANT NOTICE: We will reject all returns that are not accompanied by an issued RMA number, so make sure to contact our warranty replacement center before attempting to return your product!Preparation For Shipping Your Product Please repack your product in a durable box, preferably in the original cartonInclude the RMA form that was issued by our warranty department along with your daytime telephone number and email address inside the shipping cartonIf your warranty has expired and you want an estimated fee for service, you may do so by simply emailing our warranty department and specifying the model and the problem
Hi, After checking all requests for issues concerning our products I see nothing from [redacted] ***If Ms [redacted] would please read our warranty card that was in the box and then go to propelrc.com, click on "Support", scroll down and click on the "FAQ's", at the top of the new page there is a button that says "Submit a Request", please click the button and fill out the form as best as she can and we will reply with all the information on the Day Manufacturer Defect WarrantyAgain, we ask that she read our warranty card first then fill out the form for a replacementThank You! Sincerely, Patrick [redacted] Customer Service Supervisor Propel RC
From: David B [redacted] Sent: Wednesday, July 27, 4:PMSubject: Re: [redacted] [redacted] We have followed up with [redacted] via email and she has acknowledged that her products were received and the matter has been resolved
I had emailed the customer this morning (see below) because of the [redacted] disputeI am waiting on a reply * [redacted] [redacted] 9:AM (hours ago) to padanorr ***, We are very sorry for the delay but we actually had ice and sleet here in Houston Texas a couple of days and we had to shut down which caused us to back up on orders On 2.*I removed a gear from a new unit and more from returned units for a total of tail rotor gears and sent them out [redacted] There is no tracking # but you should be receiving them by tomorrow unless the weather is bad out that wayIf this is not acceptable please let me know and we will refund your money
Hi, We are very sorry, getting through our phone line at this time of year is very hard because of the HolidaysWe do provide an email at [redacted] to contact us about any issues or questions Concerning the issue in this complaint I have already submitted for a new [redacted] to be sent to Miss [redacted] order #***She should receive it in 7-business days and there is no need for her to return the defective one she now hasSincerely, Patrick W [redacted] Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The issue has been resolved to my satisfaction, however, it did take much longer than it should have
Revdex.com: This letter is to inform you that Rooftop Brands has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/29/and assigned ID [redacted] Sent: Saturday, January 07, 2:PM Subject: RE: RE Complaint ID # [redacted] Regarding: Complaint ID: [redacted] Date Filed: 12/29/ To Whom It May Concern: Over the past several days, I have had correspondence with MrDavid [redacted] , Executive Team Leader, Propel RC Customer Service, Rooftop BrandsHe offered replacement or refund of the purchase price, and because of the issues encountered, I opted for the money refundMr [redacted] promptly provided the request for a refund check to be sentI received that check in the mail today, 1/7/ I would like to state that Mr [redacted] has resolved this matter/complaint to my satisfaction, and I have related this to him in a separate emailI would like to thank the Revdex.com for their involvement and commitment to helping resolve these type of issuesSincerely, [redacted]
Hello, I recently spoken with the customer and he has agreed to send the unit in for replacementThe customer has our address and all necessary informationCustomer has my personal email for future references.Propel Team, Myriah
Hello [redacted] I do apologize on behalf of our company that you have not been able to get through our busy phone lines and emails here. Due to the holiday season, we have been extremely busy here with assisting customers. I am showing we shipped your order on time but their was... an error with your shipping address. We have several representatives answering the phone lines here daily as well as the email support. I am showing we received an email from you, but it was our mistake it was not responded to in a timely manner. Please contact us today at [redacted] Please provide us with your correct shipping address and we will be happy to reship your order. Have a great day and thank you for notifying us. Propel Team, [redacted]
Hi, We are very sorry you had to experience this. We do have a warranty card placed in each box for rare issues such as this. We would gladly replace your [redacted] for you but you will need to go to the link below and fill out the proper form to get the process... started. To process a return with us please go to: https://propeltoys.zendesk.com/hc/en-us/requests/new Fill in the Return Faulty Product form and the process will begin! Please mention in the main body of the email you have " [redacted] O.K." Again we apologize for the issue you are facing. Patrick W [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [ David's company's success should not be at debate here If he wants it to stay successful, he will work MUCH harder on customer service I personally don't care about the thousands of orders he had to process, I am concerned about mine If they can't handle th orders, they shouldn't be In Business I only received my product because I got the Revdex.com involved There was nothing in good faith on the end of the company Being told [redacted] forgot to do pick ups for almost two weeks is unbelievable If mail isn't being picked up, the company should get on the phone and find out why, not sit passively by Horrible customer service I give it an F rating Regards,
Jeff B
Hi ***, We sincerely apologize for the issue that you have had in receiving the "bumble" figure from order ***Our records do indicate that it has been delivered in accordance with [redacted] tracking number [redacted] Please let us know, if you have not received the itemShould you have any further questions please contact me directly at [redacted] , as I am the Revdex.com correspondent for Rooftopbrands and I would be happy to assist you in fixing this issue in a timely manner Sincerely, David Rooftopbrands Revdex.com Correspondent
Hi [redacted] , I personally apologize for the delay that has caused you frustrationWe totally dropped the ballYour Bumble is on it's way, it left on February 2nd Below is your USPS tracking informationYour refund was put through as well, it can take up to 5-business daysAgain we are very sorry we caused you frustrationSincerely, [redacted] Customer Service Manager Return Address: CUSTOMER SERVICE [redacted] ***SUITE ***HOUSTON, TX [redacted] [redacted] *** Rd [redacted] Cost Code: Print Date: [redacted] *** - 01:14:PM Mail Date:February 02, User: [redacted] Weight:lbs oz Refund Type:E-refund Printed Msg: [redacted] Location Date Local Time Description [redacted]
I cannot get in touch with them either. And I need to buy the remote control For the tilt plus wi fi.
From: [redacted] Sent: Wednesday, January **, 12:PM /> To: drteamSubject: Complaint ID: [redacted] We show no results of any email from this customerWe do have a website that sells the parts for our helicopters at [redacted] Please let me know what our next step is in resolving this issue Thanks! -- Wink [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
I received an "Atom Micro Drone for Christmas the on and off button are reversed The red light on the controller is on always whether it is in the on or off position The drone rotors worked for about seconds when I put the batteries in and now will not work I tried the telephone listed on the warranty card but I get a fast busy signal that signals the phone number is not valid1-949-566- and tried the website [email protected] Also an invalid website So I came here to report apparently ONE MORE complaint against this company If I find any other products from this company I will Not buy them Piece of electronic ***
Hi, My name is Patrick [redacted] and I am Customer Service Manager at [redacted] *** We regret you feel you have not been taken care ofBut after reading your emails it is hard to determine if it is the battery or the helicopter itselfInstead of buying batteries off of Amazon and guessing what may be wrong it would be best to return it for a brand new unitPlease see our warranty card placed in each unit soldbelow is a copyIf you would like for us to replace your unit please follow the instructions and we will gladly replace your unit with a new one and mail it back to you for free I am sending you and RMA (Return Merchandise Authorization) number via our websiteIf you have any further questions you may email me directly at [redacted] Sincerely, P [redacted] Limited 90-Day Warranty Warrants to the original consumer that this product is free from any electrical or mechanical defects for a period of days from the date of purchaseIf any such defect is discovered within the warranty period, rooftop friends will repair or replace the unit free of charge upon receipt of the unit, send it prepaid and insured to our warranty centerThe warranty covers consumer use and does not cover damage that occurs in shipment or failure that results from alterations, accident, misuse, abuse, neglect, wear and tear, in adequate maintenance, commercial use or unreasonable use of the unitRemoval of any parts/components voids all warrantiesThis warranty does not cover the cost of repairs made or attempted outside by third-party individuals or companiesAny applicable implied warranties, including warranties of merchantability and fitness, are hereby excludedSome states not allow limitations on the duration of implied warranties and do not allow exclusions of the incidental or consequential damages, so the above limitations and exclusions in these instances may not apply.Repair/ Replace ProductIf your product begins to malfunction or stop working, immediately email our warranty centerIf it is determined that a return is necessary, our warranty department will issue you an RMA number/form and the address to the nearest return center for shipping the product tooIMPORTANT NOTICE: We will reject all returns that are not accompanied by an issued RMA number, so make sure to contact our warranty replacement center before attempting to return your product!Preparation For Shipping Your Product Please repack your product in a durable box, preferably in the original cartonInclude the RMA form that was issued by our warranty department along with your daytime telephone number and email address inside the shipping cartonIf your warranty has expired and you want an estimated fee for service, you may do so by simply emailing our warranty department and specifying the model and the problem
Hi, After checking all requests for issues concerning our products I see nothing from [redacted] ***If Ms [redacted] would please read our warranty card that was in the box and then go to propelrc.com, click on "Support", scroll down and click on the "FAQ's", at the top of the new page there is a button that says "Submit a Request", please click the button and fill out the form as best as she can and we will reply with all the information on the Day Manufacturer Defect WarrantyAgain, we ask that she read our warranty card first then fill out the form for a replacementThank You! Sincerely, Patrick [redacted] Customer Service Supervisor Propel RC
From: David B [redacted] Sent: Wednesday, July 27, 4:PMSubject: Re: [redacted] [redacted] We have followed up with [redacted] via email and she has acknowledged that her products were received and the matter has been resolved
I had emailed the customer this morning (see below) because of the [redacted] disputeI am waiting on a reply * [redacted] [redacted] 9:AM (hours ago) to padanorr ***, We are very sorry for the delay but we actually had ice and sleet here in Houston Texas a couple of days and we had to shut down which caused us to back up on orders On 2.*I removed a gear from a new unit and more from returned units for a total of tail rotor gears and sent them out [redacted] There is no tracking # but you should be receiving them by tomorrow unless the weather is bad out that wayIf this is not acceptable please let me know and we will refund your money
Hi, We are very sorry, getting through our phone line at this time of year is very hard because of the HolidaysWe do provide an email at [redacted] to contact us about any issues or questions Concerning the issue in this complaint I have already submitted for a new [redacted] to be sent to Miss [redacted] order #***She should receive it in 7-business days and there is no need for her to return the defective one she now hasSincerely, Patrick W [redacted] Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The issue has been resolved to my satisfaction, however, it did take much longer than it should have
Revdex.com: This letter is to inform you that Rooftop Brands has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/29/and assigned ID [redacted] Sent: Saturday, January 07, 2:PM Subject: RE: RE Complaint ID # [redacted] Regarding: Complaint ID: [redacted] Date Filed: 12/29/ To Whom It May Concern: Over the past several days, I have had correspondence with MrDavid [redacted] , Executive Team Leader, Propel RC Customer Service, Rooftop BrandsHe offered replacement or refund of the purchase price, and because of the issues encountered, I opted for the money refundMr [redacted] promptly provided the request for a refund check to be sentI received that check in the mail today, 1/7/ I would like to state that Mr [redacted] has resolved this matter/complaint to my satisfaction, and I have related this to him in a separate emailI would like to thank the Revdex.com for their involvement and commitment to helping resolve these type of issuesSincerely, [redacted]
Hello, I recently spoken with the customer and he has agreed to send the unit in for replacementThe customer has our address and all necessary informationCustomer has my personal email for future references.Propel Team, Myriah
Hello [redacted] I do apologize on behalf of our company that you have not been able to get through our busy phone lines and emails here. Due to the holiday season, we have been extremely busy here with assisting customers. I am showing we shipped your order on time but their was... an error with your shipping address. We have several representatives answering the phone lines here daily as well as the email support. I am showing we received an email from you, but it was our mistake it was not responded to in a timely manner. Please contact us today at [redacted] Please provide us with your correct shipping address and we will be happy to reship your order. Have a great day and thank you for notifying us. Propel Team, [redacted]
Hi, We are very sorry you had to experience this. We do have a warranty card placed in each box for rare issues such as this. We would gladly replace your [redacted] for you but you will need to go to the link below and fill out the proper form to get the process... started. To process a return with us please go to: https://propeltoys.zendesk.com/hc/en-us/requests/new Fill in the Return Faulty Product form and the process will begin! Please mention in the main body of the email you have " [redacted] O.K." Again we apologize for the issue you are facing. Patrick W [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [ David's company's success should not be at debate here If he wants it to stay successful, he will work MUCH harder on customer service I personally don't care about the thousands of orders he had to process, I am concerned about mine If they can't handle th orders, they shouldn't be In Business I only received my product because I got the Revdex.com involved There was nothing in good faith on the end of the company Being told [redacted] forgot to do pick ups for almost two weeks is unbelievable If mail isn't being picked up, the company should get on the phone and find out why, not sit passively by Horrible customer service I give it an F rating Regards,