Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [
David's company's success should not be at debate here. If he wants it to stay successful, he will work MUCH harder on customer service. I personally don't care about the thousands of orders he had to process, I am concerned about mine. If they can't handle th orders, they shouldn't be In Business. I only received my product because I got the Revdex.com involved. There was nothing in good faith on the end of the company. Being told [redacted] forgot to do pick ups for almost two weeks is unbelievable. If mail isn't being picked up, the company should get on the phone and find out why, not sit passively by. Horrible customer service. I give it an F rating.
Regards,
Hello,
I recently spoken with the customer and he has agreed to send the unit in for replacement. The customer has our address and all necessary information. Customer has my personal email for future references.Propel Team,
Myriah
Hello Donald,
We sincerely apologize for any inconvenience that this may have created for you. The email has been created and you will receive a copy through our system and a direct email from one of management team. We sincerely apologize for the issue and we are working...
tediously to assist all customers over the holiday as we are experiencing how volumes of calls.
Hi,
We are very sorry, getting through our phone line at this time of year is very hard because of the Holidays. We do provide an email at [redacted] to contact us about any issues or questions.
Concerning the issue in this...
complaint I have already submitted for a new [redacted] to be sent to Miss [redacted] order #[redacted].
She should receive it in 7-10 business days and there is no need for her to return the defective one she now has.
Sincerely,
Patrick W[redacted]
Customer Service Manager
Dear Mr. [redacted],
We sincerely apologize for the issue that you have had with your receiving your [redacted] figurine.
After reviewing your order, it has been decided to provide you with a refund for the [redacted] product. This refund will reflect onto...
the original payment method within 7-10 business days from date of issue and you will still be receiving the original "order" free of charge. You can expect to receive tracking information within the next 24-28 hours via email. We hope that this resolution is suitable for you.
Once again, we apologize for any issues that this may have created for you.
Sincerely,
David
Propel RC Account Management
Hello, thank you for notifying us of your issue. I do apologize for the misunderstanding in shipping times for the Bumble. On the back on the redeemable cards, it states the bumble takes 6-8 weeks for delivery. I am showing you placed your order with us on 12/13/15. We are working...
daily to get these items out to customers due to being in such high demand. Thank you for your patience with us. If you have any questions, please do not hesitate to contact us at 949-566-9573.
Hello, I will be happy to have you refunded if you have not been already. The refund will reflect within 5-10 business days. Also, you can keep the part due to the inconvenience. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [
David's company's success should not be at debate here. If he wants it to stay successful, he will work MUCH harder on customer service. I personally don't care about the thousands of orders he had to process, I am concerned about mine. If they can't handle th orders, they shouldn't be In Business. I only received my product because I got the Revdex.com involved. There was nothing in good faith on the end of the company. Being told [redacted] forgot to do pick ups for almost two weeks is unbelievable. If mail isn't being picked up, the company should get on the phone and find out why, not sit passively by. Horrible customer service. I give it an F rating.
Regards,
Hello,
I recently spoken with the customer and he has agreed to send the unit in for replacement. The customer has our address and all necessary information. Customer has my personal email for future references.Propel Team,
Myriah
Hello Donald,
We sincerely apologize for any inconvenience that this may have created for you. The email has been created and you will receive a copy through our system and a direct email from one of management team. We sincerely apologize for the issue and we are working...
tediously to assist all customers over the holiday as we are experiencing how volumes of calls.
Hi,
We are very sorry, getting through our phone line at this time of year is very hard because of the Holidays. We do provide an email at [redacted] to contact us about any issues or questions.
Concerning the issue in this...
complaint I have already submitted for a new [redacted] to be sent to Miss [redacted] order #[redacted].
She should receive it in 7-10 business days and there is no need for her to return the defective one she now has.
Sincerely,
Patrick W[redacted]
Customer Service Manager
Dear Mr. [redacted],
We sincerely apologize for the issue that you have had with your receiving your [redacted] figurine.
After reviewing your order, it has been decided to provide you with a refund for the [redacted] product. This refund will reflect onto...
the original payment method within 7-10 business days from date of issue and you will still be receiving the original "order" free of charge. You can expect to receive tracking information within the next 24-28 hours via email. We hope that this resolution is suitable for you.
Once again, we apologize for any issues that this may have created for you.
Sincerely,
David
Propel RC Account Management
Hello, thank you for notifying us of your issue. I do apologize for the misunderstanding in shipping times for the Bumble. On the back on the redeemable cards, it states the bumble takes 6-8 weeks for delivery. I am showing you placed your order with us on 12/13/15. We are working...
daily to get these items out to customers due to being in such high demand. Thank you for your patience with us. If you have any questions, please do not hesitate to contact us at 949-566-9573.
Hello, I will be happy to have you refunded if you have not been already. The refund will reflect within 5-10 business days. Also, you can keep the part due to the inconvenience. Thank you.