Rooms To Go

the sales agent lied to mesaid the night stands were included in price then did include them tried to charge me extra they didnt meet their delivery
this company and store employees are a disgrace incompetent disrespectful stupuid lazy and a disgrace to human beings no respect morals ethics or ACCOUNTABILITY
You ss wasted days and countless hours of my life disrupted my business home and personal lifeyou brought the wrong end table after credit them for lying to me and then deliver the wrong ones after taking to long to redeliver with no care for any one or anything except rooms to go or your moneyI canceled my order come pick up this over priced garbage with *** service and no customer service this dumb bitc jackie the manager is a mn with no respect latoya is lazy and a disgrace with no professionalism do your company a favor and fire them, so you dont loose more money than the thousands your losing on this orderthey lie and waste peoples time with no care or

The Furniture I brought from Rooms to Go being to break after not even having it for a year
I purchased, well began to finance the furniture(sofa Sectional)in Decof In DecI began to notice the furniture was coming apartI'm a single mother of a year old at the time and rarely have visitors at my home so their was no way this could've have come from wear and tearA few moths went by bringing it to March and I decided to contact Rooms to Go, I contacted the store and then the district manager and nothing came aboutIts now only moths since I purchased the furniture an me still owing a little under $balance for something that is breaking did not sit well with meThey claimed they couldn't do anything because my warranty had expired after a year and that my loan was through Synchrony and not themThey told me that I could the original manufacturer but wouldn't provide me with manufacturer's informationAs of today I am still paying on furniture that I

attempts to have furniture delivered with no luck
I originally purchased a bedroom set on April 15, I was told by the sales person that the earliest delivery date available would be May 4th I explained to him that date would work but that I could not be there for the delivery till after o'clock On the morning of May 4th, I received a call @ 10:am from the delivery driver letting me know that he was at the house and there was no-one at home I explained to him that the delivery was not set till after noon because of meetings that I had scheduled that morning but that I would call to cancel my meeting and could leave my office and be at the house in minutes He indicated that he would wait for me to get there As I am pulling into my subdivision, I notice a Rooms To Go truck leaving I call the phone number that I had spoken with minutes earlier and was forwarded to a dispatcher I explained the situation with the dispatcher and was put on hold while they

Furniture put back into stock after attempted delivery and now not available for redelivery until 1/18/when paid in full
RTG attempted delivery on 12/was not able to be there due to work, thought they had my business number on file but they did notCalled store and was advised I had to wait hours and they would call me to rescheduleDidn't hear back from them by today 12/13, went online to website to reschedule, was advised it was put back into stock and wouldn't be available to delivery until 1/18/because it was now on back orderThis was paid in fullI think this is very awful customer service and was counting on using this piece over Christmas, thus the complaint

Rooms to go brought our bed out and never secured the headboard nor secured the automatic frame our headboard I'd flopping and the bed is moving
our sales rep named Perry told us if we purchased the Thermopedic bed with the automatic frame then it would fit inside our bed frame and when the delivery people brought it out that was not what happenedAnd it's still not right

I purchased a piece sectional couch and did not receive all of the pieces to itAfter nearly a month since ordering it I want a refund
I purchased a couch from this retailer and when they came to deliver the couch it was not what I orderedIt is missing pieces and is not fully functionalI contacted customer care and they told me that they would send out the piece it was missing and I would get it a week laterThe came to redeliver the couch piece and it was the wrong piece yet again and now I am stuck with a defective couch and they refuse to take it back and refund me the money I paid for itI paid for a fully functioning couch with recliners on both ends as my invoice states and I received a partially functioning couch with missing right arm reclinerI did not receive what I paid for.I also paid for delivery and installation and they refused to install it because they was running late so they just sit it down in the middle of the floor
The couch is sitting where they lef

This was the WORST delivery service I have ever receivedI purchased my furniture online after visiting the stores, I was very excited to receive my dinning room and living room setUpon arrival both gentleman were talking on their personal phonesThroughout the delivery they were on the phone and even had it on speaker! Either way, I was polite enough to offer them a bottled water, during the set up one of them took care of setting up the couches and the other the dinning roomAfter they were "finished" they had me sign on a tablet, when my husband arrived home he inspected the work and saw that they had damaged the dinning room table beyond repairNot only did they strip the screws, they had also made a hole next to the hole they were supposed to screw in in through! My husband attempted to see if it could be fixed but the screws were stripped which we could not take out, the table had holes that were made by the screws and if we tried to take them out the table would fall apartWe called customer service and they were no help at allI tried to explain to them how everything happened and all they could say was "We are sorry to hear that" when I asked them if it was possible to get another table that was not damaged they stated it was not possibleThe excitement of receiving new furniture was long gone and as much as I wanted to enjoy it, it was impossible
I wish I had the option for stars

Missed deliveries, wrong furniture delivered, when the correct furniture piece arrived I was assaulted in my own home by a hired delivery employee
I ordered a furniture piece from rooms to go September Half of my order was deliveredI had to call the manager of the local store Christen several timesI had to call the delivery manager several timesMore failed attempts to deliver my furniture, due to lack or organization and being an unvalued customerWhen my incorrect couch came September 27th, 2017, I was assualted by a delivery employee in front of my three year old daughter and her grandparentsI went to the manager that dayI felt like he would make this right and gave him timeHe and the delivery manager assured me this would be handledThe last time I heard from the manager was October 4th, Ever since I have been calling and reaching out to the local store and Coporate office to uphold their word and to make this rightDecember 14th, I paid of my furni

Rooms to Go misrepresented their Warranty for Fabric Protection/Cleaning
Less than a year ago, I went to Rooms to Go store located at Waterford Lakes, Orlando Florida I was looking to purchase a living room set (leather) The sales person stated that Rooms to Go had a fantastic fabric warranty that would cover any spills, stains, etcOR replace the items for FREE - so I can extend my options to fabric Based on that information which I reconfirmed over and over with the salesperson I purchased the living room set during the course of year, there were minor stains that appeared on my sofa I stopped into The Waterford Lakes store and they stated I had to use their solution first before a technician comes and cleans the sofa I followed their direction and attempted to clean the stains; however, their solution created more of a problem and actually created water stains on the furniture I stopped by again at the store and they scheduled a technician to come out He came out,

Bought the memory mattress icomfort from rooms to go with a 25year warranty six months later we have been experiencing nothing but discomfort and pain We have called Room to Go customer service several times with no positive resultI was open to replacement but rooms to go will not work with usI paid over $for this discomfort

SOFA IS RIPPING AT THE SEAMS HAS BEEN REPAIRED ONCE AND COMING APART AGAIN I WANT IT REPLACED PURCHASED ON 9/19/
WARRANTY ISSUE WITH SOFA

I purchased bedroom furniture on the 20th of Dec It was delivered today the 27th as promisedI was very pleased with all aspects of my purchase from the salesroom to the deliveryI would certainly return and I would recommend to others

Sofa was damaged and dirty on both deliveries
First the sofa was delivered weeks lateThe first sofa was damagedTook them weeks to send another sofaThe second sofa was not new, did not have all the parts and very dirty

If I could leave zero stars I wouldThere customer service people and supervisors are uselessThere delivery drivers are also some of the rudest people I have come in contact withDelivery driver could not find my address and proceeded to scream at me because my address did not show up on google mapsI will never buy furniture from them again

Issues with payments posting correctly due to payment posting before first statement was cut due to close date not being knows
My first statement closing date was 3/and my bill showed a previous balance of $ I had created my online account and made two payments ahead of schedule to be proactive in the hopes that both payments would be applied to my first amount due However, due to when the bill cut, it applied my early payment before the bill cut, not applying to the statement due Instead, subtracting it to the total amount due, then charging me again for the statement balance, which charged me a late fee I called and they credited the late fee and they were suppose to adjust the payment to apply to the 3/statement amount due so that all future payments would apply properly However, my April bill reflected a past due amount for the $from the previous month that was suppose to be adjusted, even though I paid $(miniumum due was $113) After calling customer care t

Rooms to go will not honor the warranty
on 3/28/I purchased a room set with mattress (Order#:XXXXXXXX)
(Sales person: *** I(XXXXXX))
The warranty of the mattress is for years and that I needed to but a mattress protector for the warranty to be validwhich I bought the cover
About month after purchase the mattress had a inward dentwhich they came and switched it out for another mattressNow again the mattress is dented again
I called rooms to go about weeks ago to report the dent that is in the mattress againthey told me that I need to go to the store to get a new mattress, but when I go to the store they told me that the mattress is no longer made and that they would only recognized $but I payed $for the mattressAnd they want to charge me an additional $to obtain a similar mattressI believe that these mattress are horrible quality as I needed to switch it out 2x in only yearsI believe that they should honor me a mat

Furniture has sharp dangerous finishes on all parts of the furnitureIt is unsafe for a family with little children
piece sectional- Cindy Crawford home metropolis slate set, was purchased almost one year agoSales representive was MARGARITAI filed a complaint with rooms to go several months ago, they had someone come out and inspect it, I NEVER got a call back with results or what to do nextI called them a few weeks later, they said this is how it's manufactured, but the lady on the phone was really nice and said there is something that they can doI explained to her how our heels keep hitting the bottom of the sofa and it completely rips the skin off, resulting in a painful injury for our family and more embarrassingly our guests! The lady was very nice and said that most likely we'll get store credit, she called the Wesley chapel location and told them about everythingThey didn't careI told them I would provide pictures of the injuriesThey said you bought it alread

I was sold a defective item
In I purchased a couch and table The couch pillows are coming apart at the seamsThe couch is a sleeper and it has no support system under the pillows so the pillows are sinking into the couch The table chairs fabric is literally coming apart The tabletop wood is separating from the plastic piece in the middle The furniture is completely falling apart because it is defective
I called the main customer serviceAshley answered my call Not only was she completely uncaring but extremely rude I have purchased a lot of furniture over the last years After the way I was treated I will never again I have a 6000$ limit was your company and I've purchased over worth of furniture and I have never had this problem And to be treated this way
I asked to speak to her supervisor She told me there's no reason she's just going to say the same thing I asked her numerous times to speak to a supervisor but she kept repeating sh

Living room set defective, second living room set also defective, third attempt, new living room set purchased and also defective! Delivery issues!
I have made more than attempts to resolve the issue and no one has shown any sort of remorse or even tried to contact me for that matterI have no other choice than report you all to the Revdex.com I purchased a living room set early October, just to find that it was defective A second one was sent out, also defective Rooms to go then provided me with store credit to purchase another brand So, we thought, third time is a charm, unfortunately not! When the third was delivered, the recliner was damaged Here we are three months later and still cannot get what I paid for! I was promised a delivery time between 4-8pm on Saturday so we drove in from Beaumont (a two hour drive from my home) just to make the delivery time to find out that the driver calls us when he is already there, two hours earlier than the scheduled delivery We tell th

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