Rooms To Go

Rooms To Go damaged my flooring in my home on 06/01/ The repair cost is around $and they want me to settle for $ I will not
Rooms To Go damaged the flooring in my home on 06/01/during a furniture exchange The repair estimates are around $and they want me to settle for $ I will not This is wrong The order number was XXXXXXXXEX They first tried and tried to deny it I then showed part of the damage occurring on video surveillance They still tried to deny it even with part of it on video Which I still have They then wanted me to settle for $ I told them no way They then offered $and I have to release them from liability I said no way I need the entire repair job covered They then closed my claim and said that was there final offer
They only want to pay for spot repairs but the flooring companies that did the estimates said they can't do spot repairs because the flooring will not match the rest of the room i

I purchased a bedroom set from this company on 3/31/and two months later I am now having to schedule a FOURTH delivery
I purchased an bedroom set from Rooms To Go 3/31/and two months later I am now having to schedule a FOURTH deliveryThe first delivery on 4/28/18, my night stand and dresser were damaged, so I had to reject both of those itemsThe second delivery on 5/8/18, my night stand was accepted but the dresser was damaged again so I had to reject that yet againMy third delivery which was for today 5/16/& the dresser was damaged yet againSo now I'm frustrated because now I have to miss time from work a fourth time to have a new dresser deliveredI called customer service to speak to a manager or supervisor but of course they told me they would have somebody call me back at an later time, which I have yet to receive a call backI just want to be able to have my dresser that I paid $for to finally be delivered without being damaged
Order Number: XXXXXXXX

this is about a bed
I got a new bed and is sinking, I went to the store, they sent somebody, he came, spend no more that probably minute and they call to said that was nothing wrong,the bed is hard to get out of it,after laying on it

I wish I could get them a negative star if possibleI have ordered a set of sofas that was supposed to be delivered on Sat 08/between 6-pmAll of sudden, I get a phone call at 7:30pm from a delivery guy stating that he does not have my sofas in his truck and only has a set of pillowsI asked him where my merchandises were, he did not know whereI confronted his manager who was supposed to be warehouse manager, he told me to call rooms to go store where we bought them from and deal with them since there was nothing he could doHe did not even apologize or explain the situation to me; instead, he had guts to tell me to deal with the store and put blames on the other partyI called rooms to go store, the manager said he would schedule a delivery to the following monday as a last stop, but gave us a window of from 3-which does not sound like a last stop and I told him specifically that no one would be home before Anyway, I get a phone call from another delivery guy around 2:pm saying they will be my house in minsI told him there was no one at homeSo I had to call the rooms to go store manager again to resolve the issues, but he could not guarantee when my delivery will me madeHe could not give me the time nor the dateI asked him to accomodate my time since they had messed it up twice already, ans all he could say was "I cant do anything at this point" I didnt call rooms to go store to hear the manager saying there is nothing I can doI called to resolve the situation, and no one was willing to take a responsibility for this messThe manager also called my sister to refund the delivery charge which I have not received yetHe said after tryijg anything and nothing gets situated, then he will just refund the money backJust like thatJust refund the money back to the customer who is wasting my time waiting on MY furnitures to come on timeRidiculousworst experience everToday is Monday and I asked him if they can deliver tomorrow, he said no its impossiblei then asked him Wednesday, he said no, I asked him Thursday, he said he cannot guarantee the dateWhen am I going to get my merchandise that I have paid for already last week? Can someone answer my simple question????

WRONG PIECE DELIVEREDHOUR LATE DELIVERY
I financed furniture on the November 26, Order number XXXXXXXI received the furniture yesterdayThe delivery was hours late to what text I received and what the shipping rep stated "they would be there at pm." Yesterday was my girlfriend's only day off and I decided to take a half day off of work to accept the furniture deliveryMy girlfriend had to leave to take kids to doctor at 1:30, so she left for that, while I waited for the guys to show upI called the shipping center at 1:pm to see where the truck could be at and how long it would take themShe stated, "That they had one more delivery and are in the area and should be there soon." I waited and waited till 2:pm when they finally pulled in my driveway and started to unload the itemsWhen they were tearing down the last item we had noticed that something was not correctThey had two right pillar shelves instead of a right and left pillar shelvesI was really a

We spent $2,for a chase lounge couch, club chair, ottoman, etcThe cushions have lost their shape, and we are sinking in with no support
Store
Salesperson: Rosemary W(XXXXXX)
Order Date 12/26/
Orders XXXXXXXX, XXXXXXXX
Delivery Dates 1/10/2018, 2/3/
We are happy with the tables and lamps purchased; however, the couch, chair and ottoman have lost their shapes and no longer provide sufficient support for adultsWe purchased furniture inserts to improve support, but this hasn't solved the problem
We contacted Rooms to Go to request to have the furniture repaired and/or replaced; however, after inspecting the furniture, they believe this is wear and tear
We have purchased furniture from numerous other retailers, including Macy's, La-Z-Boy, and other local retailers with no issuesIn fact one of our rooms has couches that were purchased in and do not have any of these issuesThey still look brand new
We do not use this room on a re

Second time rescheduling for an exchange of a piece missing hardware because the piece is not in stock
Second time rescheduling for an exchange of a piece missing hardware because the piece is not in stockThe Disney Pirates Chocolate Trundle Bed was purchased on 9/and delivered on 9/During assembly is was noticed that the trifle was missing some hardware so an exchange was set up for 10/I received a phone call the day before that due to the hurricane they needed to move my delivery to 10/between 8-On 10/I received a call stating we needed to reschedule because the part was not in stockSo it was in stock the week before but not now? And why are we scheduling appointments without parts in stock especially when time frames are not given for delivery until 1-days beforehand making anyone who is waiting for a delivery to take the whole day offSo on 10/we rescheduled for 11/Today 11/I received a call that once again we are rescheduling because the part

Purchased furniture Because Warranty was Right for us, IF warranty was not right we were not going to buy now we are being denied replacements
On 01/16/My family and I bought a Sofa Set With WarrantyWe were assisted by Ramiro Villamor Who ASSURED us That Scratches and Damage was covered under extended warranty on our sofa set so we went agreed and purchased it only because we were told the warranty will cover itIf we were told anything different we would not have bought these sofasThis past year we have had them THEY have scratched and Started peeling, By far the worst quality Sofa we have ever purchased, The previous set we had lasted us over years without any damageon June 14th WE called in to file a warranty because the couches have gotten really bad and we are not happy, rooms go scheduled a Tech to come out and take pictures ( we had to call off work because their time was so Random that we literally had to have the Entire day off ) guy comes in takes pictures of a

How is Rooms to Go Revdex.com Accredited?
Buyer beware of exceedingly poor quality! Don't waste your time or money
We purchased a sofa room package (Cindy Crawford Hadly piece set) four months ago and all the couch cushions have holes in them where the upholstery pulled away from the buttonsThe couch material is already worn and pillingWe've only had this set a few months
A "technician" came to our house and took photosRTG wants to replace all cushions but not the couchThey will not discuss a refund or exchange, and I noticed suddenly they don't offer this couch any more
They have been mostly responsive (with lots of follow up from me), but unable to do muchOnce they have your money, you can forget itIt has been a giant headache and waste of time, and now I am stuck with $worth of their extremely sub-standard furnitureI am realistic that this not the greatest furniture, but it should hold up longer than FOUR MONTHS

We bought dining room set from Rooms to go in with extra warrantyThe chairs are falling apart and Rooms to go does not want to do any thing
We purchased the dining room set with extra warranty and now Rooms to go says your warranty is no goodThey took money from us for the extra warrantyThe chairs are all falling apart and I will not go to roooms to go again

One of the worst ever manager customer services from manager Bill SCALES , WHO COMPLETELY IGNORE AN ISSUE FROM A WRONG DELIVERY OF FURNITURE
I went to room to go and choose a sofa table top took pic and talk to the sales representativeHe sold me the table for the price of $.When the delivery came to my house they got the wrong table!.I went back to rooms to go to talk to the manager about it.MrBill was there ignoring me and send a sales representative to help me.I asked her are u the manager she said not , them he said Iam , (never mind I told her what happen) she correct the error and told me now you must pay $because that table is more expensive.I said why do I have to pay more? I came over here choose the product they told me what to paid for it I did and now they are telling is not the price? She said they gave you the wrong items price.I said I should be grande for what I paid.Them Mr bill said well take it or not,I said not THE HE TURN AROUND AND SAID PREPARE TO TO GI

Company offered me a sofa exchange due to a defective sofa I was sold but the Company is trying to charge me another fabric protection fee
I purchased a sofa online Dec and paid a delivery fee of and a separate fabric protection fee of $when I received it the back cushion had a hole in it and I discovered it was the button pulled through, I contacted customer service and I was mailed a bottle of stain removerI called customer service again and explained I didn't have a stain it was a hole, I was then mailed a new cushionIn March almost all the buttons had pulled through the cushions leaving holes, I contacted customer service and they scheduled a tech to come out and sew the cushionsThis fix lasted two months and now the buttons have pulled back inI requested replacement cushions with no buttons since this seemed to be the defectI was told this was not possible and all they could offer me was the option to return the sofa and choose another one but I would have t

I am having an issue with having my furniture delivered in quality conditionthis will be the 3rd delivery
On 11/I purchased a dining room table set from rooms to goThis was my first purchase form them so I was not aware of the issues that I would endure I was given the delivery date of 11/Which was more than I anticipated the wait to be T Hey delivered my table and chairs on 11/and there were fingerprints on the white leather as well as a chip on the wood part I was told they would redeliver the next Thursday I waited on that Thursday, by taking off work, and I received a text saying they woudl be there next thursday Today teh deliver person came and delivered chairs in worst condition that the previous The deliveryman stated we need to call corporate to have the replaced again I called and spoke with Julissa who was very unconcerned about my situationShe said the next delivery would be 12/ I ordered this dining room set to host Christmas dinner at m

Bought sofa and after months it's failing,feathers coming through fabric and cushions have no support
Order #XXXXXXXXI $bought on 8/29/Cindy Crawford sectional
I bought this sectional and was assured it was of great quality because it was Cindy Crawford brandAfter months we noticed feather were coming through the fabric and the we were constantly rotating the cushions because they would flatten out and they had no supportBy no support,I mean,when we sit on the cushions we can feel the wood of the frame
The lady from Rooms to Go came to my home one 6/17/at around 9:am to inspect itShe took pictures of the feathers that came through the fabric and never sat on the furniture to see the issue after I told her several times to do so
I received a call on 6/19/at 2:pm and was told that this was wear and tear and there was nothing they could do with this $2000+ sofa thats falling to pieces in less than months old

Not Quality Furniture, Couch, Loveseat, Dining room table, Nightstand, TV Console defective
Couch and Loveseat arms are caving in and I am told that in less than a year that this is wear and tear along with feathers constantly poking out and coming out Dining table White marks appeared (not scratches) previous technician attempted to fix but was unable to and advised to call customer service for replacement, Customer service advised this is wear and tear Nightstand finish is bubbling up in areas, they are stating that since is a circle that this was caused by myself Both nightstands are used in the same way and only one is bubbling up and the second spot on the night stand is not a circle but coming from the edge TV console after time I noticed there was warping and bubbling up inside the Bottom Left cabinet (facing the front) customer service stated that this was caused by spilling liquid on the bottom and I have attempted to make the argument that I did no

The sales person and Rooms to Go conned and lied to me and displayed poor salesmanshipThus jeopardizing the integrity of Rooms to Go
My cousin and I went shopping at Rooms to Go to look for a living room setThere was an amazing sale going on that day, and the salesman, Frank, informed us that, that was the absolute last day for the saleMy cousin and I were a bit apprehensive, but Frank (falsely) informed us that we could simply put a deposit down and if we found something else, we could get our money back wheneverTherefore, with good faith, my cousin and I put a small deposit downA few weeks later my cousin and I found something else that we liked, therefore we no longer had a need for the living room set at Rooms to GoI went to go get my deposit back from Rooms to Go.It was the day that I went to go get my money back, that I noticed the same exact sale was still going onTherefore, Frank lied to us, so that he could make that sale off of usI spoke to the cashier, and

They keep submitting hard inquiries to Experian
Arrived after my work shift to purchase a mattress and box springs On or around 11/27/ First Salesman Jim, I chose mattress, amt was $and it was a major sale day Handed off to Sherry Sherry tried to sell me a comforter/duster/sham set (a friend of hers makes them) for $99, I declined Then she starts with the "credit process" hours later I cannot get "in store credit" but she can get it approved through Synchrony I rec'd a min dissertation about "who was Synchrony"She said that once approved by Synchrony, I could go anywhere and purchase anything in the world and I will be "in like flint" All I wanted was a mattress and box springsThe mattress for $was the initial amount I was told Now there are charges needed to be added for the box springs, life time warranty, cover, and deliveryThen Sherry tells me I have been approved for $1,and begins to show me a love seat with a side charItems were on sal

Damage done during delivery
I ordered a reclining sofa from Rooms To Go in March 20!The first sofa was damaged and during the delivery the delivery men damage my front doorThe estimates run from $to $Rooms To Go sent me another sofa went was damagedI am waiting on delivery of the third sofa, with a delivery date of May
Rooms To Go said that they contract out the delivery to S E INDEPENDENT DELIVERY SERVICESI had made multiple attempts to contact the delivery service to fix my doorI have only spoken to the person handling my claim one timeEvery time I call I leave a message with no replyThen I call Rooms To Go and they yell me that she may be out to lunchI did NOT order from S E INDEPENDENT DELIVERY SERVICES, I bought from Rooms To Go and yet I am having to deal with the broken sofas and door

Two defective mattress and two lies about mattress price
I was so excited when this store opened but we have had nothing but trouble with themWe bought a mattress a couple years ago and it ended up being defectiveThe store gave us partial credit for a new mattressWe went shopping for a new mattress and our salesperson was an older womanShe knew about the defective mattress and even helped us get the actual amount of credit we had to use toward a new mattressShe showed us a nice mattress and told us it was on saleWe went back a couple days later to purchase that mattress and she seemed very confused while checking us outWe looked at the reciept and she charged us full price for the mattressMy husband was furious and tried to ask for clarification from the salespersonShe was unable to answer and sent us to Jim the store manaagerHe told us that it was under warranty and we did not qualify for the sales price
Fast forward to Saturday when we received our mattress

Rooms to go damaged our home, the property delivered,incompletely assembled items delivered and provided poor customer service
On 7/14/my wife and I went into the showroom of Rooms to To located in Hoover, ALWe were there to order furniture for our new homeWe conducted our business with a wonderful sales rep, FeliciaWe ordered multiple items totaling slightly over 10,Felicia made us aware that certain items would be delivered on a separate delivery date because they were on back orderOn the original delivery date 7/18/my wife stayed home awaiting deliveryShe received a call late in the evening that the drivers were detained at the previous location and would be arriving within the hourShortly after a she received another call from customer service following up to see how the delivery and set up wentMy wife then had to inform customer service that the delivery had not yet been madeThey said they would call backThe drivers eventually arrive and delivers