Roomster Corp.

[redacted] is not a customer of Roomster, We understand that he is upset about posting on [redacted], another privately held company, but Roomster Corp is not posting on [redacted] or any other site other then site's that we have partnerships with. We do have an affiliate program where anyone can...

create an account to become an affiliate and generate income by supply Roomster with traffic. We suspect that [redacted] should be filing a complaint with the affiliate who may be doing this. We do not post anything on [redacted] or any other site for that matter. This may be an affiliate who is doing this, we however are not. We have a clear warning to all affiliates not to do this. If you have any links or information that we can look at we will investigate and take action right away!<a href="https://www.roomster.com/affiliate/">https://www.roomster.com/affiliate...⇄ affiliates!We will not do business with any affiliates who post on [redacted].We will not accept any leads that come from [redacted].We will not pay for any leads that come from [redacted].If you post on [redacted] your affiliate account will be terminated.

[redacted] signed up for Roomster on 8/**/2015 5:42:41 PM and upgraded his membership on 8/**/2015 5:52:54 PM.We would never have charged his credit card without his permission and authorization. Not only did he have to sign off on the terms of use twice, It also states that his...

credit card would be renewed at the monthly rate of $29.95 unless he elect to cancel his subscription. It in standard size letters above the credit card authorization button so that it complies with Law. His statement that we don’t warn our customers about future renewals is false. We sent out an email to "[redacted]" and another message in his onsite help desk at 8/**/2015 5:52:54 PM.However, because we are a good company and in an effort to provide excellent customer service we issued a credit for the last charge of $29.95 before he even contacted the Revdex.com. Also we have issued 2 previous transactions. Please find attached screenshots of his actual credit card page.With the credit issued and our case proven, We consider this matter closed.Tell us why here...

We do not post anything on [redacted] or any other site for that matter. This may be an affiliate who is doing this, we however are not. We have a clear warning to all affiliates not to do this. If you have any links or information that we can look at we will investigate and take...

action right away![redacted]Attention affiliates!We will not do business with any affiliates who post on [redacted].We will not accept any leads that come from [redacted].We will not pay for any leads that come from [redacted].If you post on [redacted] your affiliate account will be terminated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Be advised that many people are disgusted by this business' policy of trying to obtain a month of payment by first offering only a three day initial offer.  This is shoddy business practice and does not lend to repeat business.  The internet is full of complaints regarding Roomster's lousy website as well as their poor policies.  Obviously, this company is "fly by night" if they don't try to work with customers. I ONLY agreed to a three day trial and now I will never give a debit card number out again.  If this matter isn't resolved I will not only blogg about this company on numerous sites, but I will also contact many other people in authority if this is not resolved by the Revdex.com serving as a mediator.  I have owned a business and I know that this is not the way to promote repeat business.  An initial offer should not be negated by their trying to catch your money by reading all of their web site details.  To me an upfront offer is an up front offer. Period. Any good business wants to keep your loyalty, obviously Roomster has major issues and doesn't care about promoting customer loyalty. Most companies that conduct business this way are only offering very, very poor service/services.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern:
We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].
As a courtesy to the client, we have refunded the last 3 transactions of $29.95, even though the premium membership...

was canceled after the scheduled renewal took place. 
Refund Confirmations:
[redacted]
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*
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** 
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** 
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** 
[redacted]
Thank you,
Roomster Team

To whom it may concern: We have received a Revdex.com complaint letter from the [redacted].   We have found his account. He has never contacted the Helpdesk about any issue. Had he contacted the Helpdesk we would have assisted him with the issue. Also If person thinks that someone is a scam...

artist, fraud or has inappropriate content, he can report a user by clicking on the "Report” button at their profile. And we will investigate it.   Also we have a warning, not to wire any funds to people you have never meet before. [redacted]

Revdex.com:I appreciate that the business has responded and refunded the amount, but according to the dates and times given, the services were charged before the 72 hour mark-- 2 days, 13 hours, 22 minutes. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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{text-decoration: underline} To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   Customer made in-app purchase. Customer purchased a subscription through the Apple, not through us. We do not have his credit card on file.   He deleted his Roomster account and didn’t cancel his subscription. Had he canceled his subscription at his Apple account, Apple would have stop charging him.   [redacted] Special Cancellation Instructions for Mobile Application Users. If you sign up and pay for a Full Subscription using a third party service through which you have downloaded one of our mobile applications, e.g., the Apple App Store or Google Play Store (each, a “Third Party App Store”), your payment will be processed by the Third Party App Store through which you downloaded the mobile application and you must cancel your Service subscription through the applicable Third Party App Store.   When he created a new Roomser account and contacted Helpdesk, account representative explained to him how to cancel subscription to prevent future billing and we transferred the subscription from his deleted account to a new one.   We consider this matter is closed and waist of Revdex.com’s time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 This seems to be a constant trend among your site. 141 files charged against you on Revdex.com, 35,351 complaints on Complaints board, and the first thing I see when I look up your founder and CEO John S S[redacted] is "Criminal billing practices". It is a shame this site is still up! Your business is rated terribly for your services and has been filed against countless times for this same issue and I find it hard to believe every customer is just blind to these "obvious" subscription renewals. I feel like your blaming your customers for you taking money out of our pockets.All that I am asking for is my refund. As a dissatisfied customer with your website and your customer service. I deserve that much. I feel that if your subscription was so obvious as you make it out to be. Then I would not be having to go through all of this. None of the other customers who asked for refunds would have had to go through this. It seems that it would not have mattered if I canceled it or not you would have still charged me. I can pull up plenty of cases filed against where that has happened. This matter is still not closed until I get my money back. I don't wish to invest ANY of my money into this business. This is absolutely outrageous that I have to go through all this. It's my money and you're being combative and rude by sending me the same thing as if you're actually solving anything.This is a small settlement and you're being disobliging and not to mention you've shown me no courtesy with your dismissive replies. No wonder you've been discredited as a business. You have no intention of having this matter resolved. And I will not be done with this issue until I get my money back. If you continue to refuse I will make it my job to take matters further because this is ridiculous. I am already processing a case on pay pal as well as reported your site on there. I will escalate this matter by filing complaints to FTC, internet crime complaint, and [redacted] to have you shut down. If you continue to be negligent about my refund, I will have no choice but to take these procedures to getting your site shut down. Because I have never seen a business so criminal! In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted]His statement that we didn’t give him a refund is not correct, because we have issued a refund on 2/**/2016, the same day he contacted us. Please, see all the information below.Buyer Information Buyer...

Name: [redacted]Buyer Email: [redacted]
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[redacted]We consider this matter is closed and waste of Revdex.com's time.

The amount is correct. Please, read Terms of use more carefully.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} span.s1 {text-decoration: underline ; color: #e4af0a} To Whom It May Concern: We received a Revdex.com customer...

complaint letter from Tanvir Rahman Faisal.   He canceled his subscription after scheduled renewal took place. All charges were authorized. He agreed to the Terms of Use and Privacy Policy.[redacted] We state the information about future renewals and instructions how to cancel the subscription on the Reciept [redacted] As courtesy to him we have issued pro-rated refund on the last transaction.   We consider this matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved.As a former Business Associate of Channel 11 in Dallas's Imvestigative News Team, and having organized and launched a very successful Fraud Team that worked closely with the Attorney General's Office...I do hereby notify the Revdex.com that Roomster's is No Longer A Viable Company. The phone number is now a prank voicemail that cant bt responded to...Roomster's FRAUDULENT USAGE OF THE TERM "TRIAL", COMBINED WITH THE FAILURE TO SEND A RECEIPT FOR THE AUTOMATIC SWITCH TO A MONTHLY CHARGE, CLEARLY DEFINES THEIR DEVIANT ACTIONS AS "BAIT AND SWITCH", WHERE FRAUDULENT ADVERTISING IS USED AS A GIMMICK TO RUSE AND EVOKE THE CONSUMER'S TRUST, AND SINCE ROOMSTER'S PERSISTENTLY FAILS TO SEND ANY OR ALL CONSUMER'S A RECEIPT FOR THE SWITCH FROM "TRIAL" TO MONTHLY MEMBERSHIP, AND FINALLY, 3 DAYS FOR A "TRIAL" OFFER IS NOT USUAL, CUSTOMARY, NOR IS IT CONSIDERED FAIR. TRIAL MEMBERSHIPS ARE USUALLY FOR 1 MONTH ([redacted]. THE ADS SELECTED WERE IN A SPECIFIC CITY. NONE OF THE RESPONDENTS CONTACTED ME FROM THAT CITY. THE PERIMITERS PAGE WAS CONVOLUTED AND CHANGEABLE. IF ANYONE FROM THE DESIGNATED AREAS WOULD RESPOND IMMEDIATELY WITHIN 3 DAYS, AND ROOMSTER'S REPLIED WITH AN INVOICE EMAIL-RECEIPT, THERE WOULD BE NO VIOLATION TO SPEAK OF-AND OF COURSE, THE PHONE # WAS IN WORKING ORDER. THEY (CS) PROMISED WITH EACH EMAIL TO RESPOND WITHIN A TIME FRAME, AND THEY FAILED TO DO THAT PERSISTENTLY AS WELL. DUE TO THE MISSPELLINGS AND POOR GRAMMER, I AM INCLINED TO BELIEVE THEY ARE FOREIGN, LACK ANY UNDERSTANDING OF CONSUMER LAW (BAIT AND SWITCH IS UNDERSTOOD UNIVERSALLY IN THE U.S. I HEREBY NOTIFY ROOMSTER'S THAT SURROUNDING BUSINESSES TO THEIR ADDRESS WILL BE NOTIFIED TO VERIFY THEIR EXISTENCE TO THE PHYSICAL ADDRESS LISTED, AND BOTH THE ATTY GENERAL AND INTERPOL WILL INVESTIGATE THEIR ADDRESS IN THE UK. I BOLDLY ASSERT THE ASSETS CAPTURED BY ROOMSTER'S IS TAINTED BY FRAUD, AND LAUNDERED BEFORE IT ARRIVES TO THE UK. A LENGTHY REPORT WITH ALL ADDRESSES, PHONE NUMBERS, AND EMAILS WILL BE FORWARDED, WHICH REFLECT "NO RESPONSE" FROM ROOMSTER'S AND "NO BUSINESS RECEIPT" OF THE 2ND TRANSACTION. MY BANK HAS BEEN NOTIFIED AND IS ADVISING ME TO REPLACE MY CARD, DUE TO FRAUD...AND, I HAVE BEEN RECEIVING 500+ FRAUDULENT SPAM EMAILS WITH FALSE ADDRESSES (WHEN GOOGLED) REFLECT A UPS P.O. BOX. I BELIEVE THEY ARE INFORMATION BROKERS ALSO, AND EXPLOIT CONSUMERS IN EVERY WAY POSSIBLE. SINCERELY,[redacted]PATTERN ANALYST/SUBVERSION SPECIALIST     
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint is the fact that Roomster is unsuccessful in stopping the abuses of your Affiliates on [redacted]. There is only so much [redacted] can do to limit your Affiliate’s spam mail, such as by having users flag them, and blocking terms, such as ‘Roomster.’ It’s a matter of opinion whether Roomster is doing enough to stop these abuses, but I suspect that this problem has to do with Roomster’s business model. I haven’t encountered any other roommate matching business soliciting fake ads on [redacted], yet out of 15 roommate ads that I responded to, I was contacted 4 times by phone text message or e-mail with fake roommate links to Roomster.
You mentioned that this type of issue is a waste of time for the Revdex.com. Yet, Revdex.com has a specific category on complaints for ‘Advertising Issues’. I’m not the first person to bring up this same complaint on advertising against Roomster with the Revdex.com. Let’s hope I’m the last one to do so and that Roomster can stop wasting the time of potentially thousands, tens of thousands, or more individuals seeking shared housing annually on [redacted].
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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{text-decoration: underline} To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   We quickly investigate, and if needed, remove all scammers that we find, or that get reported to us. We block their email addresses, block their IP addresses and erase any emails that they send out. We have a 24/7 support team that handles this. Customer had never contacted us and never reported any user.   "Scammers use external email address with fake accounts to further their scheme to defraud money from their victims. We recommend to keep all conversations on the Roomster platform. Anyone who suggest that you contact them off our platform and use an external email address should be avoided."   Roomster allows its members to make contact safety through our proprietary messaging system and has a wide range of options that can be done safety. Members can send & receive email messages, send text messages & make voice calls from their devices and even click through to people’s social media accounts for online verification. We offer direct links to our member’s [redacted] and [redacted] profiles, so you can really see who you are speaking to.  
[redacted]   We are not responsible for anything what happens outside of Roomster.   We consider this matter is closed.

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted].We can’t find any account that is linked to the [redacted] or to the [redacted]Tell us why here...

To Whom It May Concern:We received Revdex.com complaint letter with assigned ID [redacted].  Our records indicate that we do nat have a user with the name [redacted] or email ([redacted]) in our system.We are unable to process...

request for refund unless we know the name or email address that user registered with.Please provide one of the following so we can investigate and issue the refunds:1. First and Last name used to register, or2. Email address used to register, or3. First 4 and the last 4 digits of the credit card that was used to purchase subscription.Thank you,Roomster Team

we received your Revdex.com complaint. Why didn't you just contact us?We would never charge your card without your permission and authorization,  please note the <a href="../Settings/ProofOfPurchase">Proof of purchase</a> taken on 6/**/2015 9:02:53 PM and the <a...

href="../Settings/ProofOfPurchase">Receipt</a> that we emailed you on 6/**/2015 9:02:53 PM to [redacted]. We also sent a message to this 24/7 support page on 6/**/2015 9:02:53 PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page."we have issued a credit for the last charge of $29.95. We consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The account that was charged is associated with [redacted]. I am not able to view any messages that Roomster sends me without paying you again, which I am not doing. That is why I have not responded or provided any information requested. Please let me know if you can find my account with the email provided. If not, what number do I call or email address can I send my debit card information to in order to receive the refund? 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]