Rosenthal Morgan & Thomas Inc

We have not received a call from *** ***, nor have we been able to contact the customer. We will continue to attempt contact at ***

Thank you for notifying us of the consumers complaint against *** *** ***Unfortunately due to federal privacy laws we are not able to disclose the consumers personal information with out a written authorizationWe have forwarded the consumer a copy of their contractual agreement with the
facility along with a break down of the sum in questionThus validating the accountWe have also closed and returned the account to the creditorThe consumer will no longer be contacted by our office and the account again has been returned to *** *** ***Should you require any additional information we will be happy to assist

This account was placed with us by the creditor *** [***] on February 17, for an amount of $412.84. We sent a letter on February 23, notifying Mr*** that his account was placed with us and that he needs to contact our office to discuss this matter further. The
letter also provides our number and our office hours. Our first and only contact with him was in April of 2017, at which time we informed him of the balance and the status of the account. The phone numbers we have to reach Mr*** are those he provided to the creditor. Mr*** stipulates that he requested to cancel the contract because he removed his landline. Per his agreement dated January 4, 2010, his original term was for years. His contract has an automatic renewal clause which renews on a month to month basis and requires him to provide a written notice of cancellation no later than days prior to the end of the original term or any renewal term. The proper notification must include name, address, account number, account password, and Mr***’s signature. *** did not receive the written notice of cancelation as required. Mr*** request validation of the debt. He also request that Rosenthal, Morgan and Thomas cease any and all further collection attempts regarding this matter. Per his request, we have sent him a copy of the contract he signed along with a payment history. We have also ceased all phone calls and further contact attempts. We closed and returned the account to ***, but this does not negate his contractual obligation to the creditor

Rosenthal, Morgan and Thomas, Incis a third party collection agency. Our client, *** *** ***, placed the account in our office pertaining to Mr*** *** on July 31, 2017. On August 1, 2017, we sent a letter notifying Mr*** that his account was placed with us and ways
that he can either pay the debt, dispute it, or contact us to discuss the matter. As a collection agency, we have made attempts to contact him with no success. This is the first communication we’ve received. Mr***’s request for contact in writing is documented and all documents pertaining to the account have been sent to him for reviewAs for the statement made by Mr*** regarding our licensing, Rosenthal, Morgan and Thomas, meets all bonding and licensing requirementsShould he have any questions, we will be happy to assist. We can be reached at: *** ***.Tell us why here

Initial Business Response /* (1000, 6, 2015/08/10) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: jdavid.rmtcollects.com
Our client, Safe Streets USA, placed the account pertaining to Mr*** on July 28, Our office mailed a letter on August 4,
explaining that the account was placed in our office for collectionWe are a third party collection agencyThe letter also provided Mr*** the options for paying on line, contacting our office, or disputing the accountTo date we have not received any written dispute from the customer, not have we ever spoken to himWe have made eight attempts to reach Mr*** at the phone numbers he provided to the creditor, who provided them to usMr***' statement that we are calling after hours is incorrect as our office is closed at the specific timesWe have mailed the requested documents validating the debt directly to Mr***Per his request, we will cease and desist from attempting to contact him any furtherShould there be any other information required, please let us knowWe are willing to work with Mr*** and the Revdex.com to resolve the complaint including but not limited to mediationThank you for your assistance

Thank you for contacting us pertaining to this matterOn 10-5-The consumer did contact our office and request the account to be closedWe contacted our client to confirm what the consumer statedThe creditor requested the account to be closed and returned to themThe account has been closed
and returned to the creditor. Thank you for your assistance

Our client, *** *** *** (***), placed the account pertaining to Ms*** *** on August 8, 2014. Since then we have spoken to Ms*** several times. Ms*** states that we have called her at ‘all hours of the day and into the night’. We’ve only contacted Ms
*** during the legal authorized time of 8:a.mthrough 9:p.m. The addr*** provided state *** * *** *** *** ** ***, with a phone number of *** ***. The contact attempts are based on the time zone pertaining to that information. During the conversations we’ve had with Ms***, she did not mention that she was no longer residing in Indiana as she had provided the addr*** and information to *** and confirmed it with us. Ms***’s other complaint is that she requested documents and that the matter was settled with ***. She had not previously requested any documentation. At first she made a payment arrangement which she then rescinded. Per the signed contract; once the unit sold, if the amount the unit sold for does not cover the balance due, the original customer, in this case Ms***, is responsible any remaining balance. In July of 2014, the balance was $and the unit sold at auction for $20.00. The amount due is $291.60. The account was placed with us shortly thereafter. Based on her complaint we have sent her a copy of the contract, the payment ledger, the foreclosure inventory form listing the items in the unit, and a picture showing the items that remained in the unit pre-auction. Per Ms***’s request we have ceased all phone calls and further contact attempts, however, this does not negate her contractual obligation to the creditor

We reviewed the complaint filed by *** *** on October 6, 2017. We received notification from our client, *** ***, that they were releasing the customer from the stated debt. Therefore, we closed this account on October 18, and have since reverted the
account back to them. Please contact them with any further questions or concerns regarding this matter

Initial Business Response /* (1000, 5, 2015/12/09) */
Contact Name and Title: ** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@rmtcollects.com
Thank you for providing us this consumers requestOn 9-23-and again on 10-30-the above-mentioned customer was sent written notices
pertaining to our offices representationThese notices provided him with disclosure to why we are attempting to speak with him as required by federal lawPer Mr*** request we have removed his phone numbers from our system and documented his request for no more callsUnfortunately due to privacy laws we can not disclose this data with out Mr*** written authorizationWe have reissued a Mr*** a copy of his signed data to the mailing address providedThus validating the matter at handAs to Mr*** statement that messages where not left, this is untrueMessages where left asking him to contact our office in reference to the matterTo date we have had no replyWe would be more than happy to mediate this matter further with the help of the Revdex.comThank you for your assistance with this matter and again Mr*** request for validation and no further phone calls has been granted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will take it from here
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2016/01/13) */
Rosenthal, Morgan and Thomas Inc., is a recovery corporationOur client, *** *** placed the account for *** *** in our office on December 1, We sent a letter explaining that the account was placed in our office for
collectionThe letter also provided Mr*** the options for paying on line, contacting our office, or disputing the accountOn December 14, we received a call from *** *** *** Mr*** son, stating that we are trying to collect for services not rendered since he had passed away on February 12, At that time, we closed the account and sent it back to *** There have been no further actions on this account from our officeThank you for your assistance

Complaint: ***
I am rejecting this response because I have not once received any documents from said business-just a thousand harassing callsThey have called at all hours until this very last time and I put my foot downI refuse to let a debt collector push and bully me around and that was exactly what they have doneI did not receive any picture, nor did I recieve notice of the unit being sold etc etcI have call logs with *** that I can gladly provideWhen I was first contacted by them, I was pushed to believe if I did not pay I would not have a job, that I would loose my car, wage garnishment and so much mowithout hesitation I told them what they were looking to hear because I was afraid of loosing my assetsAfter realizing they were and are in the wrong- I cancelled my credit card because I was not confident that I had even spoken to a legitimate debt collectorThey asked weird things and made me uncomfortable
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting Rosenthal, Morgan, and Thomas, inc a third party collection agency, pertaining too this matter. The customer did pay the balance of $252.13 the sum placed in our office by [redacted] on 12-23-16. The attached letter confirms that the balance placed has been paid and her...

account now has a zero balance. [redacted]s is invoiced every 30 days and has 24/7 access to their accounts. Allowing them to verify payments and the status of their accounts. Which the customer was advised of on 12-23-16 and 1-17-17. We are not sure to whom the customer spoke to at [redacted] but an e-mail was sent to a department head at [redacted] advising them that the customer contacted our office and wanted to discuss reactivating her service after paying her defaulted sum.  The customer must contact [redacted] to discuss reactivation. We will be happy to assist the consumer any way we can. The customer can reach [redacted] at [redacted]. I would recommend asking to speak with a manager should customer service not  be able to assist her due to her previous default. Please feel free to contact us back should additional assistance be required.

Rosenthal, Morgan and Thomas, Inc., is a third party collection agency.  [redacted] placed the account pertaining to [redacted] with us on September 30, 2015.  A letter was sent to her on September 30, 2015, notifying her that the account was placed in our office for...

collection and the options for paying on line, contacting our office, or disputing the account.  We attempted to contact Ms. [redacted] with no success.  We were able to contact her on November 5, 2016.  At that time she requested that we stop contacting her.  On November 7, 2016, we received notification that she had filed a complaint with your office.  Per Ms. [redacted]’s complaint, she request that we cease and desist from any further collection attempts.  Per her request we have ceased and desist all contact with her, but this does not negate her responsibility to the original creditor.  We’ll be happy to mediate the matter if necessary to come to a resolution

We contacted the creditor and advised them of Mr. [redacted]'s statement. They specified that they received no notification of bankruptcy. We ran a bankruptcy scan and also did not see anything pertaining to this account based on the data provided. We have closed the account and returned it to the creditor. Should you require any additional assistance please feel free to contact us? Thank you for your assistance

Complaint: [redacted]
I am rejecting this response because:  They have not called me since the initial call to set up payment plans and I have called them several times and have never gotten a call back. I will try again now that the Revdex.com is involved and we will see what happens
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/13) */
Contact Name and Title: [redacted] T [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@rmtcollects.com
We are in receipt of the above referenced complaint number. We received the account in our office in February, 2015. We mailed the...

validation letter to Mr. [redacted] at that time. We did not receive a dispute from Mr. [redacted] or any requests for the documents until this complaint. To resolve this complaint and comply with his request, the documents were mailed directly to him. We do not have a signed authoriation allowing us to release the documents to your office, but if he requests, we can send them and mediate through the Revdex.com. Please let me know if you have any questions or if we can further help to resolve the complaint.

Thank you for notifying us of the consumers complaint against [redacted] Security. We have notified [redacted] security and [redacted] dealer of the complaint and forwarded the customer a copy of her agreement also documentation of her contact with the [redacted] Security. Unfortunately unless the customer authorizes us...

to provide The Revdex.com with this information we can only forward it to her directly. We have ceased contact with the consumer as requested and would be happy to mediate the matter if necessary.  Thank you for your assistance!

Rosenthal, Morgan and Thomas, Inc., is a third party collection agency. We received notification that [redacted] had filed a Revdex.com complaint, however we were unable to locate her information.  Since then we received a dispute letter from her, and was able to access the information since she...

included the account number.  Our client [redacted] International placed the account with our office on March 11, 2016, under [redacted] and [redacted].  With the information provided to us we sent a letter explaining that the account was placed in our office for collection.  The letter also provided the options for paying on line, contacting our office, or disputing the account.  We also made 7 attempts to contact the customer with no results.  To date we have yet to speak to Mrs. [redacted] once.  The matter pertains to a contract signed by Mrs. [redacted].  Unfortunately, we need authorization to disclose the full details of her agreement.  We have forwarded her a copy of her contractual agreement as per her request.  We’ll be happy to provide the Revdex.com a copy upon receipt of authorization from Mrs. [redacted].  Per Mrs. [redacted]’s dispute letter and complaint, she states that we have called multiples times a day and at all hours.  She claims to have records of said calls.  We ask that she provide those records to us, as her statements are false to the number of times attempted contact and to the number of time we called in one day.  This is not the case since we adhere to the guidelines mandated by federal law.  Mrs. [redacted] request that we cease and desist from any further collection attempts and notify the original creditor.  As per her request we have ceased and desist all contact with her, but this does not negate her responsibility to the original creditor.  We’ll be happy to mediate the matter if necessary to come to a resolution.