Rosenthal Morgan & Thomas Inc

We are in receipt of the complaint regarding [redacted] L [redacted], filed by her daughter [redacted]. Rosenthal, Morgan and Thomas is a third party collection agency.  A letter was sent to Ms. [redacted] on November 15, 2016, notifying her that the account was placed in our office for collection by...

our client [redacted] International, and the options for paying on line, contacting our office, or disputing the account.  On December 5, 2016, we received a call from Ms. [redacted] stating that her mother was in a nursing home.  On December 6, 2016, we received notification that Ms. [redacted] had filed a complaint on behalf of her mother, Ms. [redacted].  We forwarded the notification to [redacted], and after reviewing the complaint with them, they have agreed to close the account.  Therefore, we have ceased all further collection attempts, closed the account, and returned it to the original creditor.

We have forwarded the consumers dispute to the original creditor for review. Upon thier request the account has been closed with our office and returned to [redacted]. A letter stating such has been mailed to the consumer. We  will no longer be contacting the consumer pertaining to the...

account. Thank you and have a great day.

Complaint: [redacted]
I am rejecting this response because:This debt was part of my Bankruptcy that was filed in 2015 and finalized in 2016. [redacted] should not be sending this debt to any collection agency
Sincerely,
[redacted]

Rosenthal, Morgan and Thomas is a third party collection agency.  Our client, [redacted], placed the account in our office pertaining to [redacted] on April 29, 2016 with a past due amount of $773.82.  We sent him a letter notifying him of this situation and the options of paying the...

debt, disputing the debt or discussing this matter further.  We also made attempts to contact him.  As of this time, we have been unsuccessful in contacting Mr. [redacted] and had not received a dispute from him until we received the complaint he filed with your office on March 6, 2018.  Mr. [redacted] signed an agreement with [redacted] on April 26, 2013 with a three year original term.  Mr. [redacted] made a total of 3 payments on his three year contractual agreement.  Per Mr. [redacted]’s complaint, he request that there be no further contact made by Rosenthal, Morgan and Thomas.  We have ceased all further collection attempts, closed the account and returned it to [redacted].  Please note, that this does not release him of the obligation regarding this debt, as we are merely abiding by the cease and desist.  We will be happy to further work to resolve this matter.  Please feel free to contact us if we can be of further assistance.

Rosenthal, Morgan and Thomas, Inc., received the account
placed by our client [redacted] on December 29, 2016, pertaining to Ms. [redacted]
[redacted].  We contacted Ms. [redacted]
and set up payment arrangements.  Ms.
[redacted] made 3 payments and of those 3, one was...

returned.  Since then we have made many attempts to
contact her with no response.  Ms.
[redacted]’s remaining balance is $877.39. 
We appreciate the notification and if required, Rosenthal, Morgan and
Thomas, would be happy to mediate.  Ms. [redacted] can contact our office at [redacted] between the hours of 9:00am
– 9:00pm central standard time Monday through Thursday, and 8:00am – 4:30pm central
standard time on Fridays.

Initial Business Response /* (1000, 7, 2015/05/27) */
Our client, [redacted] placed the account pertaining to Ms. [redacted] on April 29, 2015. Our office sent a letter on the same date explaining that the account was placed in our office for collection. The letter also provided Ms. [redacted] the...

options for paying on line, contacting our office, or disputing the account. As for Ms. [redacted]' statement that we are harassing her, this statement is false since we've only spoken to her once on May 6, 2015. We attempted to discuss the options provided by the creditor based on her contractual terms. We are willing to work with Ms. [redacted] and establish a repayment program. The authorized programs have minimum payment requirements to stop collection activity. Please have Ms. [redacted] contact our office to discuss her options.
Initial Consumer Rebuttal /* (3000, 9, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not willing to work with me I have tried to work with them by telling them what I can afford. I can not afford their minimum payment.
Final Business Response /* (4000, 11, 2015/06/11) */
Thank you again for notifying us of the consumers concerns again. We replied to the previous Revdex.com complaint and provided options for the consumer to make reasonable arrangements based on the original creditor's terms, as we are a third party vendor. The consumer contacted our office on 6-3-15 and resolved the matter in-full stating she did not want payments and just wanted to resolve the invoice. Thank you for your assistance. If any additional information is required please feel free to contact us back as we are always willing to work with customers and the Revdex.com.

Rosenthal, Morgan and Thomas, LLC, is a third party collection agency.  Our client, [redacted] International, placed the account pertaining to Hampton Roads Gold Exchange with us on June 14, 2016 to collect a debt. On June 17, 2016, we sent a letter explaining that the account was placed in...

our office for collection.  The letter also provided the options for paying on line, contacting our office, or disputing the account.  We received a call from Mr. [redacted], the owner of [redacted] on July 11, 2016.  Mr. Wolf indicates that we have the authority to write off the debt, we do not without the creditor’s approval.  We have reviewed the matter with the creditor and was advised to close the account and return it to them; as they are no longer pursuing the debt.  The account has been closed with our office.

Complaint:  [redacted]
I am rejecting this response because:
[redacted] still has not received e mail stating I paid in full.AAnd Rosenthal would not give name the full receipt.
Sincerely,
Kay Son

Initial Business Response /* (1000, 5, 2015/10/08) */
Thank you for notifying us of the consumers complaint. We did receive the consumers letter asking for contact in writing only 10-5-15 and have restricted the account from receiving calls. As for the customers statements, we supplied the customer...

written notification as required by law on 8-19-15. This notice was issued to the address [redacted] provided to the creditor. Also upon her request we mailed the consumer a copy of this letter along with a copy of her contractual agreement with Interface. Including sections 23 and 26 of her contractual agreement authorizing assign ability. The notices clearly state that we are a third party debt collector as does our phone system on the six occasions Mrs. [redacted] called our office to discuss the account in question. We would be happy to provide you a copy of this documentation but would require Mrs. [redacted]s written permission to do so. Again, as per [redacted] request we have ceased contacting her via phone. We would be happy to mediate this matter with the Revdex.com and the consumer as we take these types of complaints very seriously. We appreciate your assistance with this matter.
Final Business Response /* (1000, 16, 2015/10/26) */
Back on October 5th we received a letter from her requesting that we not contact her by phone and from that point on we have complied with that request. All communication has been in writing and she requested the contract and we did send that information to her and highlighted all the relevant areas.
We are not a law firm and have never told her we are an attorney. We are a third party debt collector and she is indicating that we are a law firm but we have made her fully aware that we are a collection agency.
We have given her everything she requested in her desired resolution. Everything the consumer has requested we have complied with. She had contacted us 6 times. Please review our previous response. This case has been resolved.

Initial Business Response /* (1000, 5, 2016/02/03) */
Contact Name and Title: [redacted]/President
Contact Phone: XXX-XXX-XXXX x. [redacted]
Contact Email:[redacted].rmtcollects.com
1. Rosenthal Morgan and Thomas, Inc is a third party collection agency hired by Monitronics International, Inc. We were...

attempting to contact Ms. [redacted] to negotiate a resolution regarding her contractual agreement on behalf of the creditor who placed the account with us. Per Ms. [redacted]' request, we will cease all contact with her and notify the original creditor of her request. Thank you for your assistance with this matter. Should Ms. [redacted] wish to discuss this matter further we are willing to mediate the matter.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Actually I tried to negotiate with rosential. But their reply is that they can sue me. I also request they don't place this on my credit file. I don't work with any one who threatens me.