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Roseville Tires & Wheels

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Reviews Roseville Tires & Wheels

Roseville Tires & Wheels Reviews (24)

I am rejecting this response because: It does not reflect the actual eventsI called to VERIFY that the alignment special was in fact $40, and that it was compatible with my Elantra which they did verify by phoneThey told me to come and they would honor the online couponWhen I go there, they denied the deal and even denied that anyone from there talked to me after saying it was bucks for the alignmentI showed theme their own online coupon and informed them that I wanted them to honor the offer or it would be fraudThey insisted that they did not have to honor it, and said it was not for people like me, what ever that was supposed to meanThe time stamp on the retailer respnse corresponds perfectly to three threatening phone calls I recieved this morning, threatening me, and my familyI highly suspect the buisness, although I can not prove it right nowThey have my number because I did call as I mentioned, and my number is private so I only get calls from people I knowThree treats right after I know Roseville wheel and Tire responded to my complaint

I am rejecting this response because: Before the tire had blown out we had to Bring it to your shop the very next day after they were purchased because the same tire that blew out was flat first thing in the morning the day after we bought it and your shop had to patch it and air it upIt continued to have a slow leak every Week until.it blew outYou can say whatever you want about not offering warranty but your sales pitch was a different when you were trying to.get us to.purchase the tiresIt was all about saying what you wanted to sell us the tires and not honoring itIf you look on yelp you will see the same stories of many unsatisfied customersNot to worry I am also filing a formal complaint with the automotive bureau and with my bank for the chargeI have no.problem going to.small claims court eitherAs a business you could have easily remedied the situation now it will escalade and if I don't get my money back that is fineI will just have wasted as much of your time and money as you have wasted of mine I uave Since had to.buy new tires because after being ripped off and told numerous times that you would not replace your faulty tireI went to a bigger coorpration so much for trying to give the small places business never again and I assure you more people will hear about the bad experience and I will make sure no one I know goee thereThanks for nothing and good luck.ripping people off

We need customer to provide us the copy of the invoice So we can pull up the history Sorry to hear that his tire blown on the freeway and had to go through from all the hassle. We do not do any in house warrantyAll the warranties made from the manufactureWe have no control on it. But what we do when it comes to warranty claim ,.We take off the old tire and sent to the our vendor for warranty, But mean time we install replacement tire that actually customer has to pay at the spot. Warranty process take 3-weeksEither they send the tire back with reason or they forward the pro rate credit to us that we forward to our customer. But if tire blew then it consider road hazardIf I am not wrong the customer has size Goodyear Eagle Gt has no road hazard warrantyHe can call the Goodyear warranty claim department for more information.Sorry for inconvenience

I am rejecting this response because:At this point you selling me Lt tires or P tires is just an added point to the service I have experienced with youIt has nothing to do with the tires that are on my truck that you sold me that started with some vibration after installation and has progressed over time (months) and is now to the point that the vibration is so bad that I can't drive over 55mph on themYour saying I chose to drive on these tires for months just to get a new set of tires for no reason, why would I want to be going through all this BS with you for no reason? I wouldn'tOver the last six months this problem has progressed and is still getting worse, I was willing to deal with a little vibration but now it's becoming a more serious problemIt's not my fault that this is occurringYou say that I will get a credit for the tires if I buy more new tires and the manufacturer agrees that or more of the are defective, but what your not saying is that if the manufacturer says is defective or is defective then I will only receive a credit for or defective tires and I will then have paid for tires and get credit for or I shouldn't have to buy tires to get good onesThat is not standing behind what you sell, that's me standing behind what you sold since I'm the one paying for it not youIf you stand behind what you sold you would be sending the tires back to the manufacturer which is in China no less at no expense to me, I already had the expense of purchasing tires which should've been safe and not causing excessive vibration from the startYou want me to incur more expense to get what I should've got in the first place and be stuck with sets of tires, that's not standing behind what you sellIf you stand behind what you sell its about making sure your customer is satisfied with there purchase from you and if there is any problems with there purchase then you do whatever it takes to take care of the customerYou don't tell the customer to buy another set of tires at his expense when he already paid $for tires that have problemsThat is a crooked way of doing business and every other tire shop I have talked to about this agrees with me and not youSo you can choose to blame me for whatever you want, you haven't even drove my truck on the hwyto see what I'm experiencing yet you want me to buy another set of tires, that is unbelievableYou haven't even looked into the problem I am having with the tires to see if it's something else that could be causing the problemYou have done nothing to help me or to resolve this except to tell me to purchase more new tires so that you can send back the tires I already purchased to the manufacturer in china, that isn't trying to resolve this in a professional manner at allI will go ahead and file a complaint with the Bureau of Automotive repair and Consumer Affairs then and we will see if they agree with your business practices? I will also call the news station that exposes companies like yours that rip people off as well as post all of this info on *** so that everyone else knows what they will get if they choose to do business with youI'm glad you think all of that is worth itI will also be talking to my Attorney today to see what else can be done to businesses that practice unfair business practices and rip people offThanks

1st of all , customer need to describe what kind of car she has ? or what size of tires been installed on the car/ rims? . 2nd / The tire mounting machine bite the wheels either from inner lip or outer lip There is no no way machine can damage / cracked
the wheels from the middle of the entire rims .Also he stated the entire rim has cracked !It is impossible to say that machine cracked the entire rims! There is no way that tire changer can crack the entire metal rim from the middleAlso cracked rim can not hold the air pressure.Tire changer hold the rim with certain pressure.As she stated the axle went bad, She might drove with bad axle caused that wheel damage .But rim never damaged by tire changer. I argue Revdex.com to close this complain because their complain is unreasonable and not based on any facts.thanks

After talking to shop manager and customer complain There is couple thing I want to mention it .None of Coupon is t FRAUDThat coupon is valid and good for front end alignment Mr customer went inside and start talking with bad mannerManager denied to serve his car at
all and told him to leave the shopWe let the Revdex.com want to know There is all the coupon are valid onlineWe serve customer all day long with offers coupon and best prices.MR ____ made this complain on personal behalfHe should had be nice to our staff and talk to them in code of ethics. I argue with Revdex.com to close this complain because it has no valid reason

MR *** purchased the tires form usHe never brought the tire back to repair or fixHe came other day with shredded tires in his car .We inspected the tire and explained him that tires never been defective Tire clearly tell by looking that it damaged as a result of road hazard
Tires has no road hazard warranty .We be more than happy to send this tire under warranty if it is manufacture defect tires but unfortunately its not We seen several case at shop that tires damages as a result of road hazard.But every one of my customer they understand that if they blew the tire up they will have to buy other one in most of the case.His complain is completely unreasonable He used every of his source right & left to get a free tireHe came to shop time , he been protesting over a one tire in front of my shop and posting a several yelp review from the fake name. I urge Revdex.com to please closed this case as resolved based on misinformation by the customer

[redacted]  bought a set of tires 245 70 16 passenger grade . not LT . Even on his receipt it stated  they are 245 70 16  and that's what he purchased. The tire were properly installed and balanced at the 1st time of purchased.One of...

my Technician test drove his truck it was perfectly fine .HE showed up yesterday to my shop and stated tires are defective. I said OK ! We can send the 24570 16 under manufacture warranty. By the time WE will have to install different set of tires, So after manufacturing inspection either they will credit the defective tires that will issued to customer or either   they will send the tires back with written inspection statement.We are middle men. We sell the product but we do not do in house warranty , Warranties/claims always issued by the manufacture or vendors.There is a process to claim the warranty on tires.We be more than happy to send those tires under warranty . but mean time we need tires to be taken off the wheels and send to manufacture, customer not willing to do that !He said tires were LT . no they are not . He never bought the LT tires for his truck . His truck is [redacted] 1500. His truck does not need Lt tires and previous take off tires was regular P metric.

I am rejecting this response because: The Manager is a bold faced liar. He says his tire guy drove my truck after installing the tires and everything was fine. He drove it around the block. If everything was fine then why did I contact the tire shop at all after I got the tires? Why do my phone show me calling them multiple times after they installed the tires? Why did I go back to their shop on 7/4/14 and get an alignment and have them re-balance the tires? Why on 7/4/14 did they write on my receipt that one of my tie-rods was bad and needed to be replaced? Why did my truck pull to the right and have excessive vibration on the hwy.? Why did they have to rotate my tires after install because of tire pull? Why did I return on 7/17/14 to get another alignment done? Tires were installed on 6/27/14, one week before they told me my tie-rod was bad. But they want to say everything was fine? I have been back to this shop 6 times now and every time I have asked them if they would take a ride with me on the freeway so they can see and feel what I am talking about and every  time they said they didn't need to. That tells me they already know what the problem is. Also the 1st time they performed the wheel alignment they used specs from a [redacted] SSR it says right on the receipt they gave me and the 2nd time the receipt says [redacted] Silverado specs. Once again they say everything was fine. Well I hate to disappoint you but the specs are different on each alignment they performed. How is that? Also the manager clearly states in his response that I don't need LT tires on my truck, it's my truck isn't it? I can put LT tires on my truck if I want to, it's not against the law. So it clearly shows that he knows what's best for my truck and what's best for me but when it comes time to determine if a tire is a defect or not he isn't qualified. How convenient. He can tell me a tie-rod is bad but he can't tell me what the cause of the vibration is? Here's the thing I didn't do anything wrong here, I went to this business to purchase a set of LT tires cause that's what I wanted and they quoted me a good price, the receipt says 245 70R 16 and doesn't specify LT or P tires, once again how convenient. They chose to sell me the tires they wanted to sell me I didn't get a choice and now that there is a problem with them they won't stand behind what they sold me. They say that I don't want to give them the tires to send back to the manufacturer which again is a lie. I would gladly give them the tires but they want me to buy another set of tires in the meantime saying that I will get a credit if the manufacturer determines 1 or 2 or all of them are defective, they know that it's not even possible for all the tires to be defective but that there is a good chance that only 1 of them is so I am supposed to buy 4 new tires which I won't get a credit for, I will only get a credit on the tire that is defective, so I will be stuck with 7 tires, they want me to pay for 7 tires to get 4 good ones. That isn't fair. That isn't professional. That is absurd! How does that help me? I don't have the money to buy 4 more new tires and this tire shop would rather see me drive around with a defect and risk injury to myself and possibly to others and risk possible death then to stand behind what they chose to give me and sell me. Also knowing that I can't even drive over 55 mph without excessive vibration and subjecting my truck to further damage. That is not right. I will be filing a complaint with the Bureau of Automotive repairs tonight and with the dept. of consumer affairs, also I will be calling one of the local news stations that protect consumers from these kinds of business practices. I will also be posting this info on Yelp and I will be speaking to an Attorney because I have rights. I am not to blame for this the tire shop is, they should be thankful I chose to buy my tires there in the first place but they are not. This shop thinks that they can sell people garbage and then have no responsibility for anything or to anyone and I am going to make sure this doesn't happen to anyone else and I am prepared to do whatever it takes.

well, 1st receipt clearly stated 245 70 16 tires . mean it stands for 245 70 16 passenger . if tires sold in Lt category receipt says LT tires or10 ply tires.its true that customers have right to choose either he is going to get LT or passenger tires. But why he is  arguing after 6 month that tires are not LT. Lt tires stand for light truck tires. It basically made for 2500 for heavy duty trucks.Also his vibration issue is noting to do with LT or passenger tires. 2.The tires been installed properly with proper air pressure and balanced properly. My technician drove the truck . It drove fine. Lets say if he had issue with tires from the day 1st( as he said) . Why is he complaining  now after 6 months? That  mean he was just gonna drive the tires 6 months and trying to get another set of tires for free. 3. He mention he came back after 2 or days , He got alignment done. Alignment has nothing do with tires  vibration.  people always get the alignment because they want  good wear and tear on their tires . 4.We are totally taking  responsibility and talking the tires back and sending the  tire for manufacture warranty but we can not install any loaner tires on his truck for free. He has to understand if the tires are defective  he will get credit for them.We appreciate his business and we also try to help or resolve the issue as much as we can . But there is process to do it.We do stand behind our product. I requesting  the Revdex.com that let him bring the old  tires we can send to manufacture for warranty and if tires have any defective issue . We will issue the credit to customer.  thanks

Company already sent the check $50 refund by the original invoice. We hope customer will be satisfied after get her refund money in mail .

I am rejecting this response because: It does not reflect the actual events. I called to VERIFY that the alignment special was in fact $40, and that it was compatible with my 2006 Elantra which they did verify by phone. They told me to come and they would honor the online coupon. When I go there, they denied the deal and even denied that anyone from there talked to me after saying it was 60 bucks for the alignment. I showed theme their own online coupon and informed them that I wanted them to honor the offer or it would be fraud. They insisted that they did not have to honor it, and said it was not for people like me, what ever that was supposed to mean. The time stamp on the retailer respnse corresponds perfectly to three threatening phone calls I recieved this morning, threatening me, and my family. I highly suspect the buisness, although I can not prove it right now. They have my number because I did call as I mentioned, and my number is private so I only get calls from people I know. Three treats right after I know Roseville wheel and Tire responded to my complaint.

Review: I purchased a set of staggered 19" wheels on 08/01/2014. I told ** I wanted them to fit without rubbing, he suggested a set with a positive offset so they would line up with the edge of the fender.When they put the wheels on I could clearly see that they stick out past the fenders, they said they fit perfect and will not rub. As soon as I left, I got on the freeway and the first bump made the tires hit the edge of the fenders (All Four)After getting home I'm inspecting the new wheels I purchased as I was excited about them. I noticed one of the wheels were scratched and filled in with a sharpie. I went back to the shop the next day to show him the problems. He said his guy didn't scratch it and he told me that the manufacture was out of the wheels I want and I would have to wait a month for new ones and he told me I would have to pay $140 for shipping. I didn't think that was fair so I filed a complaint with The Business Of Automotive Repair. (BAR) came to inspect my car to try and resolve the issue, ** agreed that the mistake was his and told [redacted] (works for BAR) he would order another set of wheels but wanted me to pay for shipping ($140) I felt like this was my only option to make my vehicle safe to drive again so I agreed to pay the $140. When I called today 09/03/2014 ** told me I had to pay $140 for shipping AND $100 for labor! This is not what he agreed to do after speaking with [redacted] at BAR! I have spent $1500.00 on wheels that don't fit my car and I am going to pursue legal action.Desired Settlement: I want my money back and will never do business with them again!

Business

Response:

He bought the set of staggered set of tires & wheels of his Lexus . It was special order took 3 days too get them . And customer order that particular offset for front and back . After we installing the rims & wheels if he didn't like them that's why he made up the whole complain .

The only solution company offer to get an other set of rims with different offset but customer needs to pay shipping $160( 4 wheels ) and $100 labor ( mounting & dismounting ) .

Review: my girlfriend and myself came into the shop to have two used tires replaced on the front end. came in on January 25 2015. only drove the car to the shop then immediately parked my car due to the fact that it also needed to have the front axle replaced. drove maybe 15 to 20 miles max on the new tires. Took the tires off to replace the axles to discover that the entire rim has a large break not fracture running half the length rim. spoke with someone who works at les schwab who informed me that the crack can be caused by the machines that replace the new tire to the rim and considering the fact that I was not notified of the issue and it is not written on my receipt that I have that I need to call them back and have them replace the rim. Called on 02/07/2015 and spoke with the manager DJ who listened to me them proceeded to tell me that the machine is not capable of such breaks and I must have done it myself. they would not fix the issue nor seemed to worried about the fact that an negligent employee covered up an error made by them and allowed us to drive off their lot with two toddlers and my pregnant girlfriend. Said I would be reporting them to the Revdex.com and didn't seem to faze them in the slightest. Told that the crack that occurred could have been very serious if it had broken any further. thank god I didn't drive it very far cause the damaged tire could have protentially caused serious injury to my family. I did not have any accidents or hit any curbs nothing besides having the tires replaced that could have cause this amount of damage. If it was there before I should have been notified prior to having it replaced as I would have immediately repaired something that dangerous BUT I WAS NOT. Nothing on the paperwork explains any other issue besides the replacement tires.Desired Settlement: All wanted from the beginning is the replacement of the damaged tire rim. Maybe an apology for accusing me of being in an accident that never occurred and acknowledgement of their wrong doing. Refund if possible.

Business

Response:

1st of all , customer need to describe what kind of car she has ? or what size of tires been installed on the car/ rims? . 2nd / The tire mounting machine bite the wheels either from inner lip or outer lip . There is no no way machine can damage / cracked the wheels from the middle of the entire rims .Also he stated the entire rim has cracked !It is impossible to say that machine cracked the entire rims! There is no way that tire changer can crack the entire metal rim from the middle. Also cracked rim can not hold the air pressure.Tire changer hold the rim with certain pressure.As she stated the axle went bad, She might drove with bad axle caused that wheel damage .But rim never damaged by tire changer. I argue Revdex.com to close this complain because their complain is unreasonable and not based on any facts.thanks

Review: On 1/15/14 I called to see if they had 2 used tires at size 235/75/R15, they stated that they did so I came down to purchase them. When I got there they said they only had 1 used tire in stock. We purchased two tires; one new and one used, ** visually showed me 2 tires that were the right size 235/75/R15. My fiancee was going on a trip to her uncles funeral in so.ca. During the trip she had car trouble in Fresno. At this time became informed the wrong size tires (235/70/R15) were put on the front and causing noises from the front end. After returning to Roseville we had the vehicle looked at by [redacted], informing us that the tires should be the same size all around because it is an allwheel vehicle and could cause/has damage to the transfer case. Big O also recommended calling the Chrysler dealership to confirm. Speaking to the dealership they confirmed this is really unsafe and should be corrected and inspected. Big O inspect the trasfer case and they confirmed the noise was coming from the transfer case. Recommended taking the vehicle back to Roseville Tires and Wheels. To give them the opportunity to correct the mistake. We drove from there to Roseville Tire and Wheels the man working at the counter (**) after informing him of the situation, just said well you need to pay the difference for the new tire. I paid the difference to get the proper tires put on. ** DID NOT GIVE ME A RECEIPT UPON LEAVING THE VEHICLE AND TOLD ME TO COME BACK IN 1.5 hours. I came back a 1.5 hours later the vehicle had still not been worked on. ** was in the work shop walked over and said about 15 to 20 min. So we waited. Upon leaving I asked for my receipt, he stated I didn't give it to you. I said no, then he went inside and got the receipt signed by me but he had added things to it after it was signed stating that I agreed to the previous tires which I did not agree to the wrong size tires.Desired Settlement: At this point I would like my vehicle inspected for damage to my transfer case with no charge to me. Reimbursement for a days work and the difference of 43.00 for the other tire. This company needs to be looked into for illegal/unethical business. I am a graphic designed not a mechanic, it concerns me that they would put tires on that would risk the life of others and the vehicle. They should have known that putting these on would poss a risk on an all wheel vehicle.

Business

Response:

Customer came her with the 1996 jeep to buy the used tires . WE showed him tire .The one he liked it was 235 70 15 general brand in used and we told him this is the only one tire we have in used selection. He wants to purchase one new and one used one in 2357015 . So customer ------ agree on to buy the one used and one new tires in 235 70 15 for front. We installed the tires and customer left . The size we put 235 70 15 one used and one new , customer was awarded about it. By the invoice he signed all the paper work that he is buying one used and one new one in size 23570 15.After 3 days ,Customer brought the car back and complain about the different size. We told them that we can switch these tires in new tires 2357515 . There will not be any additional labor but only going to be difference in price what you paid for used and new and customer was agreed to pay and left.

$43 she paid for the price difference of tires , not any labor. And also they came to buy used tires and we showed them what we have . So customer was totally agreed to buy the used tire in size 235 70 15 by the invoice. Even though we mention the size difference. But still 2nd time, we replaced the tires with no extra charges.

Business

Response:

Customer came her with the 1996 jeep to buy the used tires . WE showed him tire .The one he liked it was 235 70 15 general brand in used and we told him this is the only one tire we have in used selection. He wants to purchase one new and one used one in 2357015 . So customer ------ agree on to buy the one used and one new tires in 235 70 15 for front. We installed the tires and customer left . The size we put 235 70 15 one used and one new , customer was awarded about it. By the invoice he signed all the paper work that he is buying one used and one new one in size 23570 15.After 3 days ,Customer brought the car back and complain about the different size. We told them that we can switch these tires in new tires 2357515 . There will not be any additional labor but only going to be difference in price what you paid for used and new and customer was agreed to pay and left.

$43 she paid for the price difference of tires , not any labor. And also they came to buy used tires and we showed them what we have . So customer was totally agreed to buy the used tire in size 235 70 15 by the invoice. Even though we mention the size difference. But still 2nd time, we replaced the tires with no extra charges.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Their response does not acknowledge the damage done to the vehicle caused by their neglectful/unethical business practices or was this ignorance which is also concerning the lack of knowledge that could have lead to the harm of my family and would/did to my vehicle by putting the wrong size tires on a all-wheel drive vehicle. This should have never been allowed to happen. To my knowledge Roseville Tire and Wheels were putting the correct size tire on my vehicle, which was not the case. When I called and came in to the shop I requested 235/75/15 tires and declined the wrong size tires which they suggested as an alternative (2 used larger size tires) and paid more for the proper size tires I thought. I will acknowledge I should have not put my trust in that they would put and invoice the proper tires, we were not given the carbon copy at time of payment, I signed trusting they were honest. As a consumer, I am not a tire/automotive specialist this is there legal expertise and did not inform me that these tires would pose a risk to our safety (almost causing an accident on the freeway, from the vehicle locking up) and cause damage to the vehicle. This is unacceptable and unethical. I am very grateful my fiancee and son are alive, but we should not have to incur the cost for the repairs for the transfer case; $1,578.95 is the estimate I received from a repair shop for a rebuilt transfer case replacement. I have reported this to the b.a.r. of automotive and want all reading this informed this is who you should report too. I am very displeased. I got these tires to safely get my fiancee and our son to their uncles funeral in southern California and they ended up not able to go because of there negligence. Replacing the tires does not take away nor pay for the damages that have been done.

Sincerely,

Review: After finding a coupon online and calling to verify if the vendor, Roseville Wheel and Tire would honor it which they assured me they would, I went to have my 06 [redacted] Elantra aligned for $40 per online and currently existing offer [redacted]. Once I arrived to have to work performed, the two counter people denied talking to me and would not honor the offer. I ask to see the manager, and they told me there was no manager on site. I mentioned that I was pretty sure a manager had to be on site when any work on customers vehicles, at which point the manager appeared. I asked if it was he who I talked to and he said no. I explained I had called and talked at length to make sure I could have my car aligned for the $40 they on their own website are advertising and what car in particular. The manager would not honor the ad, and wanted $60 to only measure the toe angle and do NO aligning. I told him that his ad showed $40 and showed him his own website and offer on my phone. He got mad and said he didn't care, it was not for me. WHAT????Desired Settlement: I want the company to be investigated for fraud, as the actionable evidence has been provided.

Business

Response:

After talking to shop manager and customer complain . There is couple thing I want to mention it .None of Coupon is t FRAUD. That coupon is valid and good for front end alignment . Mr customer went inside and start talking with bad manner. Manager denied to serve his car at all and told him to leave the shop. We let the Revdex.com want to know . There is all the coupon are valid online. We serve customer all day long with offers coupon and best prices.MR ____ made this complain on personal behalf. He should had be nice to our staff and talk to them in code of ethics. I argue with Revdex.com to close this complain because it has no valid reason .

Consumer

Response:

I am rejecting this response because: It does not reflect the actual events. I called to VERIFY that the alignment special was in fact $40, and that it was compatible with my 2006 Elantra which they did verify by phone. They told me to come and they would honor the online coupon. When I go there, they denied the deal and even denied that anyone from there talked to me after saying it was 60 bucks for the alignment. I showed theme their own online coupon and informed them that I wanted them to honor the offer or it would be fraud. They insisted that they did not have to honor it, and said it was not for people like me, what ever that was supposed to mean. The time stamp on the retailer respnse corresponds perfectly to three threatening phone calls I recieved this morning, threatening me, and my family. I highly suspect the buisness, although I can not prove it right now. They have my number because I did call as I mentioned, and my number is private so I only get calls from people I know. Three treats right after I know Roseville wheel and Tire responded to my complaint.

Review: On October 30, 2014 I phoned Roseville Wheels and Tires searching for used tires for my 2011 [redacted] SE. I was very specific as to what kind of tires I wanted, providing exact make and size. I was told by ** (who claims to be an owner yet his name is not on the business license so this is unclear) that he had 4 tires with fewer than 100 miles on them that he would sell complete with installation, balance, and alignment for $500.00. I was unable to complete the installation that week, so he advised that a $50.00 deposit would hold them until the following Friday. On October 31, 2014 I had my father go to the shop and inspect the tires. He assumed they were the right size and was merely inspecting the condition and having found that satisfactory he gave ** the deposit for which I was given a receipt. On November 7, an hour after I dropped the vehicle off ** called and said he "made a mistake, the tires were 17" and my car needed 16" then proceeded to try and sell me either a different cheap tire or entry level [redacted] "at his cost". I said I wanted a tire comparable to what was on the vehicle now, which would require a special order, at a cost of $640. I was bothered during the day by the dishonesty of him suddenly discovering he had the wrong size tire coupled with his statement that he was selling me a different tire "at cost" when actually when researched, was full retail. I located tires elsewhere. When I called to cancel that same day at 3:00 p.m., he tried to tell me I was still responsible for the shipping of the 4 tires at $15 each and he would not refund my deposit. He told me the name of the distributor that would be shipping them, and so I called them myself. Twice before I got to his shop, and then again directly front of him on speaker phone, I confirmed that the order for the tires had been cancelled AND NOT SHIPPED - there were no charges, and would be none. He still refused to refund me, and said he would call the police if I did not leave.Desired Settlement: Refund of $50.00 for tires that I would not have purchased; 6 hours lost wages due to time taken from work having to deal unexpectedly with this matter as I am relocating (and driving the vehicle) to South Carolina, this matter had to be taken care of immediately: $24.53 hourly x 6= $147.18; reimbursement of cab fare to/from the location I ultimately had tires installed, due to immediate need I wasn't able to secure transportation and incurred a total cost of $44.00. Total: $241.18 to settle.

Business

Response:

Company already sent the check $50 refund by the original invoice. We hope customer will be satisfied after get her refund money in mail .

Review: I purchased a set of 4 new tires on 6/27/14. I chose to purchase from this shop because I was quoted over the phone $350.00 out the door including mounting and balancing for LT245 70R 16" which was about $30-$40 cheaper than I could find elsewhere. Once installed I drove my truck out on the freeway and noticed vibration at hwy. speeds and that my truck was pulling to the right, the next day I brought my truck back to the tire shop and told them and they said that the tires and wheels just needed to be rotated and that their balance machine would tell them how to rotate them, they also said I would have to come back another day cause they were busy. I asked if driving my truck was going to cause problems to the tires and was told no. Two days later I returned and I asked them to check the balancing on the tires again when they rotated them. Upon completing the rotation and the balancing I asked if the tires were out of balance I was told yes they were but they were balanced properly now. Out on hwy. I still noticed vibration and truck now pulling to the left, back to the tire shop, upon inspection I was told that an outer tie-rod bushing was bad and it was the cause of the vibration and pulling, I asked if my truck could be out of alignment and was told it could be, so I paid $40 for an alignment. After leaving I replaced the worn tie-rod and had them re-align my truck at a cost of $45 this time, I was told the sale was over that's why it was $45 and not $40. None of this worked still vibration at hwy. speeds. I went to rotate the tires at 6,000 miles and the vibration got worse. I had to put them back where they were originally. Went back to tire shop again cause I can't deal with vibration anymore, I told them I think they are defective, tire shop said they can't check for defects and told me I would have to purchase another set of tires for them to be able to send the tires to the manufacturer to see if they are defective. I would get a credit if they were defects. Really?Desired Settlement: I noticed that they didn't even sell me LT tires which is what I was quoted $350.00 for. The receipt only says 245 70R 16, how convenient for them. I want what I already paid for which was 4 tires that don't vibrate excessively and damage my truck, safe tires,If the tires I was sold are defects why do I have to spend another $350.00 to find out. I asked what happens to the 2nd set of tires they want me to purchase if the 1st ones come back not defective? I was told then I will own 2 sets. Wow!

Business

Response:

[redacted] bought a set of tires 245 70 16 passenger grade . not LT . Even on his receipt it stated they are 245 70 16 and that's what he purchased. The tire were properly installed and balanced at the 1st time of purchased.One of my Technician test drove his truck it was perfectly fine .HE showed up yesterday to my shop and stated tires are defective. I said OK ! We can send the 24570 16 under manufacture warranty. By the time WE will have to install different set of tires, So after manufacturing inspection either they will credit the defective tires that will issued to customer or either they will send the tires back with written inspection statement.We are middle men. We sell the product but we do not do in house warranty , Warranties/claims always issued by the manufacture or vendors.There is a process to claim the warranty on tires.We be more than happy to send those tires under warranty . but mean time we need tires to be taken off the wheels and send to manufacture, customer not willing to do that !He said tires were LT . no they are not . He never bought the LT tires for his truck . His truck is [redacted] 1500. His truck does not need Lt tires and previous take off tires was regular P metric.

Consumer

Response:

I am rejecting this response because: The Manager is a bold faced liar. He says his tire guy drove my truck after installing the tires and everything was fine. He drove it around the block. If everything was fine then why did I contact the tire shop at all after I got the tires? Why do my phone show me calling them multiple times after they installed the tires? Why did I go back to their shop on 7/4/14 and get an alignment and have them re-balance the tires? Why on 7/4/14 did they write on my receipt that one of my tie-rods was bad and needed to be replaced? Why did my truck pull to the right and have excessive vibration on the hwy.? Why did they have to rotate my tires after install because of tire pull? Why did I return on 7/17/14 to get another alignment done? Tires were installed on 6/27/14, one week before they told me my tie-rod was bad. But they want to say everything was fine? I have been back to this shop 6 times now and every time I have asked them if they would take a ride with me on the freeway so they can see and feel what I am talking about and every time they said they didn't need to. That tells me they already know what the problem is. Also the 1st time they performed the wheel alignment they used specs from a [redacted] SSR it says right on the receipt they gave me and the 2nd time the receipt says [redacted] Silverado specs. Once again they say everything was fine. Well I hate to disappoint you but the specs are different on each alignment they performed. How is that? Also the manager clearly states in his response that I don't need LT tires on my truck, it's my truck isn't it? I can put LT tires on my truck if I want to, it's not against the law. So it clearly shows that he knows what's best for my truck and what's best for me but when it comes time to determine if a tire is a defect or not he isn't qualified. How convenient. He can tell me a tie-rod is bad but he can't tell me what the cause of the vibration is? Here's the thing I didn't do anything wrong here, I went to this business to purchase a set of LT tires cause that's what I wanted and they quoted me a good price, the receipt says 245 70R 16 and doesn't specify LT or P tires, once again how convenient. They chose to sell me the tires they wanted to sell me I didn't get a choice and now that there is a problem with them they won't stand behind what they sold me. They say that I don't want to give them the tires to send back to the manufacturer which again is a lie. I would gladly give them the tires but they want me to buy another set of tires in the meantime saying that I will get a credit if the manufacturer determines 1 or 2 or all of them are defective, they know that it's not even possible for all the tires to be defective but that there is a good chance that only 1 of them is so I am supposed to buy 4 new tires which I won't get a credit for, I will only get a credit on the tire that is defective, so I will be stuck with 7 tires, they want me to pay for 7 tires to get 4 good ones. That isn't fair. That isn't professional. That is absurd! How does that help me? I don't have the money to buy 4 more new tires and this tire shop would rather see me drive around with a defect and risk injury to myself and possibly to others and risk possible death then to stand behind what they chose to give me and sell me. Also knowing that I can't even drive over 55 mph without excessive vibration and subjecting my truck to further damage. That is not right. I will be filing a complaint with the Bureau of Automotive repairs tonight and with the dept. of consumer affairs, also I will be calling one of the local news stations that protect consumers from these kinds of business practices. I will also be posting this info on Yelp and I will be speaking to an Attorney because I have rights. I am not to blame for this the tire shop is, they should be thankful I chose to buy my tires there in the first place but they are not. This shop thinks that they can sell people garbage and then have no responsibility for anything or to anyone and I am going to make sure this doesn't happen to anyone else and I am prepared to do whatever it takes.

Business

Response:

well, 1st receipt clearly stated 245 70 16 tires . mean it stands for 245 70 16 passenger . if tires sold in Lt category receipt says LT tires or10 ply tires.its true that customers have right to choose either he is going to get LT or passenger tires. But why he is arguing after 6 month that tires are not LT. Lt tires stand for light truck tires. It basically made for 2500 for heavy duty trucks.Also his vibration issue is noting to do with LT or passenger tires. 2.The tires been installed properly with proper air pressure and balanced properly. My technician drove the truck . It drove fine. Lets say if he had issue with tires from the day 1st( as he said) . Why is he complaining now after 6 months? That mean he was just gonna drive the tires 6 months and trying to get another set of tires for free. 3. He mention he came back after 2 or days , He got alignment done. Alignment has nothing do with tires vibration. people always get the alignment because they want good wear and tear on their tires . 4.We are totally taking responsibility and talking the tires back and sending the tire for manufacture warranty but we can not install any loaner tires on his truck for free. He has to understand if the tires are defective he will get credit for them.We appreciate his business and we also try to help or resolve the issue as much as we can . But there is process to do it.We do stand behind our product. I requesting the Revdex.com that let him bring the old tires we can send to manufacture for warranty and if tires have any defective issue . We will issue the credit to customer. thanks

Consumer

Response:

I am rejecting this response because:At this point you selling me Lt tires or P tires is just an added point to the service I have experienced with you. It has nothing to do with the tires that are on my truck that you sold me that started with some vibration after installation and has progressed over time (6 months) and is now to the point that the vibration is so bad that I can't drive over 55mph on them. Your saying I chose to drive on these tires for 6 months just to get a new set of tires for no reason, why would I want to be going through all this BS with you for no reason? I wouldn't. Over the last six months this problem has progressed and is still getting worse, I was willing to deal with a little vibration but now it's becoming a more serious problem. It's not my fault that this is occurring. You say that I will get a credit for the tires if I buy 4 more new tires and the manufacturer agrees that 1 or more of the 4 are defective, but what your not saying is that if the manufacturer says 1 is defective or 2 is defective then I will only receive a credit for 1 or 2 defective tires and I will then have paid for 8 tires and get credit for 1 or 2. I shouldn't have to buy 6 tires to get 4 good ones. That is not standing behind what you sell, that's me standing behind what you sold since I'm the one paying for it not you. If you stand behind what you sold you would be sending the tires back to the manufacturer which is in China no less at no expense to me, I already had the expense of purchasing 4 tires which should've been safe and not causing excessive vibration from the start. You want me to incur more expense to get what I should've got in the first place and be stuck with 2 sets of tires, that's not standing behind what you sell. If you stand behind what you sell its about making sure your customer is satisfied with there purchase from you and if there is any problems with there purchase then you do whatever it takes to take care of the customer. You don't tell the customer to buy another set of tires at his expense when he already paid $350.00 for tires that have problems. That is a crooked way of doing business and every other tire shop I have talked to about this agrees with me and not you. So you can choose to blame me for whatever you want, you haven't even drove my truck on the hwy. to see what I'm experiencing yet you want me to buy another set of tires, that is unbelievable. You haven't even looked into the problem I am having with the tires to see if it's something else that could be causing the problem. You have done nothing to help me or to resolve this except to tell me to purchase 4 more new tires so that you can send back the 4 tires I already purchased to the manufacturer in china, that isn't trying to resolve this in a professional manner at all. I will go ahead and file a complaint with the Bureau of Automotive repair and Consumer Affairs then and we will see if they agree with your business practices? I will also call the news station that exposes companies like yours that rip people off as well as post all of this info on [redacted] so that everyone else knows what they will get if they choose to do business with you. I'm glad you think all of that is worth it. I will also be talking to my Attorney today to see what else can be done to businesses that practice unfair business practices and rip people off. Thanks.

Review: On June 10th around 1 o'clock I go into Roseville Wheels and tires on 415 riverside blvd, I go in there with A guy that I'm swapping rims with from [redacted],Have his information if needed. So the deal was he wasSwapping out my stock rims on to [redacted] car(the guy I'm buying The rims from) and I was buying NEW tires with mounting And balancing for BOTH cars for $700. So we agree and as heTakes my car inside to start working on the car, so ken and I Go grab a bite knowing it was going to take some time. So we walk Across the street and grab something to eat, was approximately gone For about 30 minutes at the most, and as we get back the "manager" ** Informs us that there was a punchier on the tire, but my car a 2007 mercedes Gl 450 has a tpms(tire pressure monitoring system) and that would inform me wheneverIt has been punchiered or is low on air. Before we even got to RW&T we were at 3 otherTire shops before shopping around for prices but everyone was booked. And then so as that happensMy car was actually almost "done" as I thought. So we leave the shop after everything was done I stopped by walmart on antelope road to do a little shopping. Have reciept for that showing the time. As I get back from walmart I was wiping my rims and I noticed 2 of the bolts we're loose from the back right side. So I go and try to tighten the bolts and it just came off. I called RW&T immoderately and let him know the problem. First thing he said to me was "put it back on yourself" and I actually got offended because I just paid 700 dollars for you to put them on fore correctly and it's not even pmRight, he didn't even offer to fix it and it hasn't even been 3 hours max that I left. So I just take it in to the shop with missing lugnuts and studs. I asked him to replace it or just fix those broken studs, and he didn't. It's just dangerous and not safe for my year and 9months baby Andy 9 month baby so having 2 baby newborns in the car with this situation is very dangerous.Desired Settlement: Going to get it towed first thing tomorrow morning and having this problem fixed from after already paying so much money for that bad service. I had plans on working on a side job and I missed out on money I needed. Emotional stress. After all repairs I will have reciepts and writing on documents from where I am taking the car tomorrow. I just can't afford to lose out on more money because he didn't wanna repair a mistake that they did.

Business

Response:

Customer making totally false statement. He purchased set of tires(265 40 22 Winrun) for his rims and the 14x1.5 stud w/ lug nuts kit . when we took his old rims off the car.My technician noticed that customer right rear lug bolt was not coming off.We showed to the customer right a way and he want us to force the one lug bolt with air impact.The reason of that lug bolt was not coming off because whoever did the rotation or work done the tires/wheels did not install one lug bolt properly and cross tread it. That's why new stud/ lug bolt can not fit properly unless someone retread the pitch . I showed to the customer right a way and handed him one new stud and lug nut the one he purchased from me . His Mer Gl has factory come with lug bolts . So if the rims shop like us want to put the aftermarket wheels on this car . We need to use the aftermarket stud kit for right application . Customer brought his car with stock rims and tires . We took his old rims off the car and put the after market studs on his car . Those studs are hand tight stud, again hand tight studs. we hand tight all the studs beside one of the right rear. There is one stud we did not install on the car and customer took that stud and lug nut with him .

Consumer

Response:

I am rejecting this response because: that is a lie. My 07 gl450 has a tpms which is a tire pressure monitoring system which monitors my tire pressure, so if I was to have a whole punchier in my tire I would've noticed because there would've been a malfunction on my dash. And plus prior to going to RW&T I was driving around Roseville for 3 hours looking for a tire place that had time to put on my tires but everyone was booked. As soon as I noticed my lug nut was loose I tried tightening it and it wouldn't tighten so I called him back and let him know I'm driving around with my 2 kids less than 2 years old each! A one year and 9 month old daughter Nd a 9 month old daughter and what he did was very hazardous and dangerous for me and my family. N the first thing he tells me is PUT IT ON YOURSELF and those are his exact words. And I'm not gonna lie I got frustrated because I just paid you $720 for new tires and mounting and balancing, and he couldn't put 1 bolt back that was loose? You weren't even trying to fix the problem AT ALL! He threaten to call the police on me . Your saying my threads were messed up now but why wasn't I informed at all about that until now. And the fact you knowing that you shouldn't have did anything to my car and left it with the stocks on how I brought it in. I didn't have any problems with my studs before with my stocks so how is it from previous repairs? My stock stud bolts weren't falling off.. Isn't that a coincidence. Plus do they know that you punchiered my tire? And tried offering me a used tire for 20 bucks in the same siZe.. Isn't that also a coincidence? I didn't tell him to force nothing at all, he is lieing. Y would I force a bolt on my hub on a 2007 mercedes gl 450? I am not dumb to be messing up my New car. I just got that car 2 weeks ago to put it out there. ALSO MY RIMS ARE MOT AFTERMARKET WHEELS THEY ARE OEM MERCEDEZ AMG WHEELs. I didn't not take no lugnuts with me. Check his cameras after they got done with the car all studs were on the car. He pulled it out as I watched him. I didn't take no "bolts" with me at all. I brought it back when I called him n told him that 1 came Off and that's the only time I left with a bolt that he messed up.

Business

Response:

I think we should look the fact . The lug bolt already was stuck on it when we took off old rims from his car so new stud was not bolting into the hole because the tread pitch was messed up. That's why we just handed the one stud& lug nut to the customer . We did not punchier any of his tires.He filled up extra air and drove the car to us. we are not here to punchier the customers tires. It does not make any sense that we punchier his tires or we left the loose stud that came off while he driving . On the right rear side one stud never been get installed from us. There is nothing we done wrong with him or with his car that we owe him anything. The fact is he is trying to blame someone else fault on us. I urge Revdex.com to please closed this case as resolved based on misinformation by the customer. thanks

Review: I purchased 4 brand new Good year tires from this company and had them installed by this business. The very next morning we had one flat tire, I took the vehicle back to company and they said they fixed the tire with a patch. I was fine with that since I trusted what they told me. However after taking the vehicle home about 2 weeks later the same tire was low. I put air in it and it seemed to be fine. Then my wife was driving the vehicle home in a rainstorm of course and the entire tire blew out on the freeway. The whole sidewall of the tire exploded and left my wife stranded in the rain. We had the spare put on and picked up the pieces we could find to take back to Roseville Tire and Wheel. When we went back they stated they would not honor the warranty which they used as a selling point to make us purchase the more expensive tires. Clearly this one tire was defective from the point of sale, I have tried to work with them and they are unwilling to assist me or honor their warranty. I am very frustrated at this point and just want the tire replaced. I do not recommend anyone having to go through this.Desired Settlement: I would just like them to replace the one defective tire if they are unwilling to do so I would like a refund. I am not being unreasonable in this matter and I am trying to work with the merchant but they are unwilling to help.

Business

Response:

MR [redacted] purchased the tires form us. He never brought the tire back to repair or fix. He came other day with shredded tires in his car .We inspected the tire and explained him that tires never been defective . Tire clearly tell by looking that it damaged as a result of road hazard . Tires has no road hazard warranty .We be more than happy to send this tire under warranty if it is manufacture defect tires but unfortunately its not . We seen several case at shop that tires damages as a result of road hazard.But every one of my customer they understand that if they blew the tire up they will have to buy other one in most of the case.His complain is completely unreasonable . He used every of his source right & left to get a free tire. He came to shop 5 time , he been protesting over a one tire in front of my shop and posting a several yelp review from the fake name. I urge Revdex.com to please closed this case as resolved based on misinformation by the customer.

Business

Response:

We need customer to provide us the copy of the invoice . So we can pull up the history

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Description: Tire Dealers, Wheel Alignment, Frame & Axle Service - Auto

Address: 415 Riverside Ave, Roseville, California, United States, 95678-3123

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