Rotech Healthcare

I keep getting a bill from Rotech for a wheelchair rental for last yearI have been getting the bill since about May I had Medicare as my primary insurance and *** as the secondary since November 1,They are billing me for my what they have determined is my 25% coinsurance under *** Medicare should be billed as primary and then *** will pay anything left not paid by Medicare
I have not received an EOB showing either insurance was billed for the rentalMy Medicare.gov does not show that they were ever billed and I have called ***, and they were never billed per the member services departmentI have called numerous times since receiving the first bill and they have told me that they do not know why Medicare was not billed first as primary and then ***They promised to resubmit the claims and to contact them again if I keep getting billsI have written several times, giving both my insurances information to process the claims correctly, and still keep getting bills every monthI have been getting messages left by their billing department, trying to collect the bill but they are going to my old cell phone that my sister now uses
If my insurances were billed at all, then I would not owe a dimeBut neither one was billed for the months in question which were first few months of up until I returned the chair
I need the calls to stop and the bills to stop and my insurances to be billed correctly
I am a medical biller and have been doing this for years, so I know what I am talking about
Do not ever use RotechThe hospital ordered the wheelchair rental while I was in there and I did not have a problem with the first few months of the rental, just the last few months

It's a horrible company to deal with very under unprofessional they do not care about your problem your having with your machine

My experience with this company was good for the first yearsIt was nice that they called my phone every months to re order supplies
Then I didn't hear from them for close to years until I got a letter in the mail from a credit agency stating that I owed them moneyGrrI never got a bill for over years, and now I am in collections?
When I called to talk to quest/rotech about why I hadn't received anything about owing, they stated that they didn't have any info on me.?
Then I called the collection agency and they stated that I had accounts? What? I think I ordered from them times? So each time I ordered they opened a new account? Really?
It is no wonder they couldn't keep their billing straightWhen I called quest, they did not even care if they kept a customer, she was very raw and did not care
It seems that they use the collection agency as their billing department
I will NEVER use this company again, and I am shocked that they have this good of a rating, and it should be under review

In I returned practically a new CPAP unit and I asked if there were any chargesThey said no and I have a document saying I returneed itemMonth later I received a bill to pay $for the InsuranceI told them I was told my bill was complete but they did not like that and insisted to harrass me by phoneI am making payments of $a month but still get the harrassing calls but I don't answerIn Oct I get a letter from ***, threatening me to payThis is the kind of treatment you get from this kind of company who says " We Care about Patient Care" There billing is always inaccurate

I came to ROTECH since I thought their name was one of professional status How I was mistaken I was prescribed a Bi-pap machine I had to do all of the leg work to get it From day one I had problem with one particular person Her name is Kathy She is rude and arrogant to the point of screaming at the customer/me I had contacted the a couple times concerning various situation to be treated in the same manner Apparently, 'Tim P*** who is their President and CEO doesn't care how his clients are treated I sent him a letter via fax to have no reply either my fax or telephone This day, once again, I tried to resolve the problem at hand and this same woman feels she needs to talk to me like I am dirt under her feet, by screaming She needs to take her New York attitude and ways back north and stay there I said this and I do NOT apologize for this remark This person needs to be put through some training in customer service and how to deal with senior citizens Frankly, if she worked for me, I would have fired her a long time ago!

My mother passed away June 22, I am receiving her mail & got a claim receipt from *** that "Florida Medical Equipment Service" had provided a piece of equipment for her on July 9, that cost $and date of service July 9, 2015.! I called ***, they said it was for an electric wheelchair My mother had bought her own electric wheelchair years before she passed away and paid it in full *** gave me a phone number of *** which is "Rotech Healthcare" on their electronic prompt I spoke to people and asked for the billing department and they transferred me to the main number again to go thru all the prompts again I called "Rotech" back & asked for the direct number to the billing department and they gave me *** The phone rang and rang, no one ever answered it This is obviously a SCAM Charging my mother for an electric wheelchair she never ordered and saying the service date was days after she died! I have reported it to ***

Still waiting for bipap machine and oxygen for husbandDoctors have faxed the orders at least timesRoth claims to know nothing about itThis was a month agoNo responseWrote letter to CEO no responseCustomer service: none

Your company has terrible customer serviceCalled several times about my bill, left messages and no one ever called back Your customer service is non existent

Worst company ever. If you have any other chose go there instead. Never on time for deliveries, free deliveries every 90 days with no exceptions, rental rates are extremely high, zero customer service, terrible billing department service. Like I said before, do not knowingly use this company. They should be listed as scammers.

After recent medical tests were made, a CPAP was prescribed for my sleep apnea. I had been using a CPAP but the prescribing physician felt I needed a newer one. (I had used the previous model for more than ten years). I went to Arrowhealth to procure the new CPAP and, after much paperwork, acquired the unit. I was under the assumption that my insurance wouold pay for the unit as it had paid for the earlier, outdated model. Apparently Rotech has devised a complex program of deceptive rental agreement in which they collect from the patient's medical insurance far in excess of the purchase price in rentals and then begin attempting to bilk the patient for more money. This is being perpetrated by confusion and obfuscation of the worst kind. When I attempted to call the Patients Accounts Number [redacted] I was subjected to a series of unwanted adds attempting to get me to sign up for unwanted goods or services only to be told at the end of this add series that the number I needed to call was different for the area I was calling from. When I called the new number, I was put in an endless loop culminating in the message identifying the number I was calling from. It is abundantly clear to me that this company needs to be put out of business for running unethical practices with respect to clear understandable billing practices and legitimate customer support for questions about billing.

I am somehow stuck with this company because of the backroom nature of referrals through care providers. My experience is with Sleep Central, a division of Rotech. So far, I have experienced being roped into a monthly rental on a CPAP machine that I could buy outright for the cost of four months of rental, had monthly resupply orders getting botched and taking 3-4 weeks to get shipped, and been made to feel as if I simply don't matter. This company simply sucks at what they do, and have failed me repeatedly in what should have been very easy and straightforward service. I am also filing a complaint with my insurance company about the shady manner in which I have been passed around like livestock.

Have been a C-PAP client since October, 2015. Was instructed to order supplies online after first 30 days and about every 3 months after. So far have only received 1 suppy order that was not complicated by many email/phone messages of problems with fulfillment. Have made calls/emails to both local (Hamilton, Ohio) and regional? contacts as suggested. Each can give reasons (or excuses) why there may be an issue with account that seems to be caused by a lack of communication between the various levels of their maze of business connections. ("Pick-up order", doctor's documentation, insurance information/payment, confusion about my time as a patient [Oct, 2015 or 2016], "someone didn't enter correct information", "I'll clear this up" "we haven't received any communication from them"). It's never-ending and it seems that the patient has no chance of resolution. I'm not sure how they stay in business as a medical supply company with such poor patient service and the lack of communication or record keeping within the assorted levels of the business.

my mother has been getting bills for Rotech from feburary 2014 medicard pays 80% if the bill my mother second insurecy pays 20% will someone at Revdex.com tell me or my brother way the [redacted] my mother owes anything if my math is correct that is 100%.

os my mother sould owe 0%

This letter is to inform you that I am very disappointed with the customer service that I have received from the staff at one of your sub divisions namely Summit Respiratory located on Jewell Street in Denver Colorado.

In January the Veterans Administration started a new program call “VA Choice” and I was sent to a doctor close to my home. The doctor ordered multiple tests and one of them was an overnight pulse oxy to be done at my house. In March I had to take my CPAP up to Summit Respiratory to get it reprogramed. While I was there I inquired about the overnight test.

Now here is where it gets to be rather entertaining to say the least. First I was told is that they don’t do that test. Then I was told that they didn’t have the doctors ordered. Then they came and said that they do not accept VA Choice. Then they said that they have the doctors’ order but did not accept VA Choice. Now you can understand how confusing that this is to be told no we don’t do the test, then they don’t have the orders, then being told we do have the orders but don’t accept VA Choice; all within the same day and with the same person. I am almost certain that the associates name was [redacted]

But we are still not done yet. A couple of weeks later I called VA Choice and was told that all of my tests had been approved including the overnight pulse oxy. I then called Summit Respiratory about the test and went thru the same thing again. Needless to say I was rather livid. I then called my doctor’s office and talked with the receptionist. After about fifteen minutes I was called by Summit and told that they were going to do the test and that I had to pick up the unit and return it the next day.

I was then called again to set up a time for them to come and check up on my oxygen concentrator. I asked if they could bring the unit with them and was told that they could bring it with them. I few minutes later I get a phone call and the same girl I had been talking with she said that they didn’t have one for me and that I had to wait until Tuesday the 21 of April. So here again I was lied to. I also tried to call and left three messages and not one was returned.

If this is how veterans and civilians are treated; then something needs to be done to improve customer service within the organization. The bottom line is that poor customer service equals loss of contracts; which means loss of income and not too happy stake holders.

I am writing in regards to my dealings with Rotech Health and their branch at Hook's Oxygen located on Taylor Station Road. I have had issues dealing with both their billing practices as well as their customer service. I received phone calls at the end of August demanding a payment for a balance that I didn't even know I had. When I asked more questions about what the balance was from, the only answer was that it was from product I received in March. When I asked the rep to send me a bill/statement so I could see exactly what the charges were for I was told there was no statement available to send. I received multiple calls on this balance I had and each time I told them I would not be making a payment until I was able to see a statement with what the balance was for. The customer service reps that phoned me were rude and short and could not send me anything to give me more information. After finally getting a statement the following month, I found out the balance due was from product I received back in March. I had already paid my statement balance from March in April and this new balance ended up being new charges from the order in March. Why does it take 6 months to receive a statement for things and why was I being charged again for things I had already paid for? I then received new supplies in October that I did not need so I followed protocol and sent them back within 2 weeks of receiving them. I just today was able to settle that balance to $0 - I kept getting statements saying I owed for the supplies I sent back. I also found out today that I was set to receive even more statements in the mail for product I already paid for back in May and August of last year!! Their billing policies are horrible and their customer service reps (all except Mary that I dealt with today who was wonderful!) are rude and of no help. I am taking my business elsewhere but wanted to give people a heads up about this company!

I am a disabled Viet Nam vet and have been fighting cancer for over 20 yrs. I lost a lung 5 1/2 yrs. ago and was advised in March 2015 that my remaining lung has cancer.
On July 23, 2015, due to my health deteroring further I was referred to this company for oxygen equipment.I have worked with other companies in the past that provide this service and have never had a problem before. I had requested and had approval to acquire a Simply Go unit which will assist me to travel to doctor's office etc w/o dragging oxygen tanks with me. The area manager in Jasper Ga, that operates under Rotech, told me on July 27, 2015 that they handled this equipment and would be no problem in acquiring it. Other things have ocurred but bottom line is that the paperwork continues to be completed incorrectly. I am not saying that it is all their fault but after a couple of tries I would think that they would perform a review to ensure of items needed are complete. I spoke with the area manager this morning and was again advised that the paperwork rejected because of omissions. It has been 3 weeks and I am not sure, if ever, that I will receive this unit before its no use to me. People need to be aware that some companies just don't care. Thank you.

Today I called Sleep Central to update my credit card on file for my automatic billing. They said they could not help with that and transferred me to Lauretta with the billing department at Rotech. She told me she could not help me either. When I told her that the website directs people to call her number [redacted] for help with the auto billing option, she was extremely rude and hung up on me without giving me any idea of how to proceed. She just wanted me to call the original Sleep Central people that had transferred the original call. I cannot believe that I was hung up on. I was not rude in any way. She just didn't want to put in the effort to find an answer. If somebody at Rotech reads this and you are recording phone calls, please go back and listen to our conversation for yourself. The call occurred at approx 2:40pm Mountain Time on January 25th, 2016. I strongly urge Rotech to change the website information so that it is not directing calls about autobilling to that number. After being hung up on, I called back immediately and actually got a HELPFUL person that figured out that I needed to contact the local branch store in Storm Lake, Iowa. They transferred my call, and the issue was dealt with easily and quickly. Why in the world Lauretta couldn't have just told me that is beyond me. I think that is first time in my life that I have been hung up on by a customer service person, and it absolutely blows me away. When the time comes to switch out my cpap for a newer model, I will be changing to a different company. For SURE! The Revdex.com needs to lower this A+ rating. This is not my first issue with this company. They have also sent me completely wrong equipment in the past. I do not recommend this provider, and I hope this review helps somebody out there.

Most things are about this company are good. The WORST thing about this company is their billing department. It needs a complete overhaul. Statements are rarely correct and customer service, no matter how nice you are, does not enjoy talking to you about them. It get Very old having to call in about incorrect statements constantly. Why cannot someone get them to correct this? Thank you.

[redacted] STARS FOR AMERICAN HEALTHCARE/ROTECH

I have had another local company for my oxygen needs that was not efficient in it's customer service and wait time for delivery was all promises and no action.

American Health is outstanding in it's customer service. The delivery person was knowledgeable and kind who completed the process in no time.

I'm delighted with American Healthcare .

On 10/2/15, my Mother was discharged from rehab and Rotech delivered equipment to my Mother's home. We were not informed of the Cash on Delivery charge associated with delivering the equipment. As of today, 10/19/15, I still have not been able to resolve my issue in trying to obtain credit for this charge. Everyday I call Rotech's Parkline location, and they either do not answer on the phone (especially on Fridays), or they keep transferring me to different departments. I have been trying to speak with the Location Mgr for this location as well, and no success.
It has also taken this location over 2 weeks to even process the ticket. It's like no other departments communicate with each other; everyone does their own thing. I will continue to complain until my situation is resolved.
In addition to this, I'm also trying to speak with someone to see how I can get the wheelchair they delivered switched out for the light transport wheelchair. But how can I if I can't even get my initial issue resolved. I have never seen a business that is so UNORGANIZED!!!