Roto-Rooter

Consumer state: I no longer want to deal with this company and we have decided to not do any further business

To whom it may concern, [redacted] has an appointment on Monday 8/17/to remedy customer issuePhilip F*Office Manager [redacted] Service Co.Office: ###-###-####Fax: ###-###-#### [redacted] @***.com

Company states: We have reached out to consumer and have decided that we will part ways with our business with himWe have also deleted the balance that was owed

---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Tue, Jun 7, at 8:AMSubject: Complaint [redacted] To: "[email protected]" Hello,I was just writing to inform you that Roto Roooter has sent us a full refund and we are satisfied with the outcome.We would therefore like to close the case.Complaint # [redacted] Thank you so much for your help in this matter

This customer was contacted and we refunded her $and she is happy + satisfied with this.Thanks Jerry D.Mgr

Dear Revdex.com, I am writing you in response to complaint ID [redacted] We have found that our replacement of a sump pump at this residence was warrantedOur company received a call regarding Several issues at this home on February 13, Upon arriving we conducted our initial evaluations and found that we needed to make a repair to an expansion valve on the water heater, as well as replacing the sump pump We clearly explained this to our customer and presented them with pricing option for the repairsUpon receiving approval from our customer my technician completed the two separate repairsWe installed a V 1/HP [redacted] Sump Pump, - % inch pyc check valve, and couplingWe use [redacted] pumps because we feel as though [redacted] makes some of the best pumps in the businessI can understand your uneasiness with having had a recent problem but I would like to make you aware that we provide a one year warranty on the pump installation We also provide and month warranty on the water heater repairIf you have any issues during this time please do not hesistate to contact usIt is of our opinion that the new sump pump installed in your home is a much better product than the unitthat was not working and was ultimately replaced.RegardsCalvin WGeneral Manager

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me in that the work will finally be performed The owner did come out & repair the cement work & it is much improvedDue to our experience with this business though, I'd be very reluctant to call upon them in the future or to refer them to anyone Regards, [redacted] ***

Roto - Rooter's previous response to this complaint remains the sameIn response to Mr [redacted] 's recent response - we do not have set hours in which a technician would end his work day - they work until their service calls for the day are finishedWe do not have any record of either Mr [redacted] or Mr [redacted] calling back about further problems, nor do our secretaries recall any issuesAs for being placed on hold for an extended amount of time - if customer did call - why did he not hang up & call back? If we did receive a call, we would have gladly sent a technician out for a re-check- there is a year guarantee on work performed as per their 7/26/invoiceIf a different problem was diagnosed, we would have done the repair at a discounted priceThe invoice from 7/26/was signed by Mr [redacted] that work was completed to the customer's satisfaction

I am rejecting this response because: After adviseing Mr*** of the ongoing problem with stopage, he then contacted another technician to come out and diagnose the issue which was correct as I stated I personally spoke to a receptionist at the Rotor Rooter Company and advised her also of the continued problem prior to having the new technician snake the Line going to the street The receptionist became irate and combative when I advised her that I wanted a refund to settle this dispute or I would repot the matter thee " Revdex.com ", I was placed on hold for some time causeing my complaint and request by them to becom null and void They were paid quality money for quality service which was not performed in a professional manner espcially when I believed the work was done properly. Rotor Rooters technician did not address the complaint as I had advised him that their was a stoppage or clogg in the toilet .Accepting the Rotor Rooter"s Tech's verbage that he was off at three p.mwas UnacceptableI along with Mr*** stand by my assertion of tending this same complaint to Consumer Affairs , may be, they can bring about a satisfactory conclusionBoth entities "Revdex.com" and " Consumer Affairs " have an obligation to know the truth , and I beleive you won't stop until you get it

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I do not recommend this jeweler for any type of repairMy wedding ring was repaired in July and within a month the “gold” began chipping awayTheir resolution was to charge me for the repair again or sell me a replacement ring, of course, but who wants that? Shoddy, questionable workmanship and even worse customer serviceBuyer beware: They do not warranty their workThis long-time customer will go elsewhere and I recommend you do tooDisappointed

Dear Heather Ortiz,In response to ID # ***, I spoke with *** *** on Monday, 1/11/and explained our technicians findings and explained that all he did was replace a washerOur tech, took apart the Spigot, saw that it had froze before and explained to *** *** that the bottom line is
that the spigot need to be replacedShe declined that service at the timeI reviewed all of this with *** *** and offered him a 10% discount on the installation of a new spigotHe declined the service.Regards,Richard W

---------- Forwarded message ----------From: Richard W*** Date: Tue, May 24, at 11:AMSubject: Re: ComplaintWe reached out to the customer and left him a message stating we apologize for all the inconvenience this issue has caused and we are willing to refund him the full amount of $ We are waiting to hear back from the customer to arrange reimbursement (check or credit card) Thank you,Richard W***RRSC Harrisburg

[To assist us in
bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The bill remains in disputeI was not present when the billing was explained, my husband wasHe was told that the cost per hour was $and that include time spent to get partsThe technician spent minutes at our houseThe time spent getting the part is incorrect as the technician went and got the WRONG part and had to go backWe should not have been billed for thatI also disputed that the part cost $and the technician did not provide a receipt for thisAt most we should have been billed for an hour's worth of labor at $and the cost of the partWe still do not have a detailed invoice that explains our service Please get this company to cooperate and g e detailed re odds for us to audit
Regards,
*** ***

We have been in our house since late We've gotten estimates from a couple of tree services but they did not follow throughNeighbors recommended Madison Tree Care/LandscapingThey were prompt with providing a quote but were weeks out in scheduling So they were able to do the work for us this week (early April 2018)We had two trees that were in bad need of thinning of smaller branches, clearing of dead branches, etcThe trees trimmed are situated in my garden, so I knew that it was going to be tricky to not do some damage to other landscape plantsI am extremely happy with the results! The trees look great and if there was any damage done to other plantings, I don't see itThe technicians arrived on time, did their work skillfully, and cleaned up beautifully

I talked to this customer and we refunded her the $she wanted and she is happy now if you'd like to contact her, thanks Jerry

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me in that the work will finally be performed The owner did come out & repair the cement work & it is much improved.Due to our experience with this business though, I'd be very reluctant to call upon them in the future or to refer them to anyone
Regards,
*** ***

Jesse was my service guy Nice, good manners, explained everything I just needed a faucet replaced in my tub Simple enough, however, it cost me $and that was with a coupon I could get new tires for that Here's the thing, I'm not a plumber, I can't do the job, none of my friends know how to do it either so I have to pay $for someone to do it So I didI asked Jesse...."why so much?"...he said thats the fee in the "book"......ok....maybe the book needs re-adjusted He was at my house for a few minutes, left to go get the part, came back and put the part in the faucet.....maybe a total of an hour, hour and a half tops That's a lot of dough an hour Jesse was great! Glad the leak is fixed so I don't get a huge water bill from TMWA to go with the huge bill from Rotor-Rooter The flip side to this is that I called a handy man that could do this job for $100.00, but it was cash only, no credit card......and no guarantee So, there you have it Let me finish by saying, I didn't get a new faucet, just the part that went into the faucet........ugh!

To whom it may concern,[redacted] has an appointment on Monday 8/17/15 to remedy customer issuePhilip F[redacted]Office Manager[redacted] Service Co.Office: ###-###-####Fax: ###-###-####[redacted].com

We were extremely pleased with the stonework that Lobo Stonework completed. They were very professional to deal with and their work was excellent. They came when they said they would and completed the work when they said they would. They were very tidy and left absolutely no mess behind. Even sodding the edges against the stone when they were finished. They even did more than was asked of them. They charged exactly what was quoted and did not ask for any money until the job was done and we were happy with their work.
Excellent company to work with. I have recommended them to many of our friends/family.