Route 22 Toyota

We have resent the customer the [redacted] gift cardI have called the customer and she has confirmed she has received the gift card but is unable to open the email to confirm that it is working because she is currently at workShe will call me later this afternoon to confirm

Our Customer Relations Manager (Howard N [redacted] has tried multiple times to reach out to [redacted] and she has not returned any of his phone callsWe have also sent [redacted] a letter from our lawyer [redacted] ***

As per General Manager Alex C [redacted] we agree to take back the customers car no later than Tuesday October 13th 2015. When the car and keys are in our possession we will send a refund request to our Accounting department and the deposit refund will be prepared within two business days, vehicle must be returned without any damage [redacted] needs to call us as soon as possible to let us know when he will be returning the vehicle.

Complaint: ***
I am rejecting this response because: I did meet with route Toyota personnel, and nothing was solvedI would like to amend my
complaintI did get a rebate, however they gave me proof that the ad said I had to put down $and they charged me $instead, unbeknownst to meI also overpaid on sales tax
Regards,
*** ***

Customer has been provided with plates

*** and *** C*** (service manager) have met at the service department, discussed the situation and *** is making repairs on the customers carCustomer is satisfied with the repairs

We have notified the customer that we will be installing a new Door Lock Control Module, free of charge, which will resolve the customers issues with his vehicle

** C*** CR Manager, spoke to customer today and inform** *** that we have receiv** his titleWe are mailing it to him and he will be receiving it tomorrowAdditionally, we will be sending *** a goodwill check of $as request** by the customer** inform** *** going forward, if he has
any further concerns he can contact him directly and provid** him with his direct phone number

General Manager (Alex Ca***) spoke to the customer and the customer's father, he told them that he was wiping out the $1,that was going to go on the Toyota Credit Card and left it at only $2,downCustomer is satisfied with this resolution

We called and spoke to *** *** and have set up an appointment for Thursday at pm to go over all of his paperwork to come to a resolution

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

As per General Manager Alex C[redacted] we agree to take back the customers car no later than Tuesday October 13th 2015. When the car and keys are in our possession we will send a refund request to our Accounting department and the deposit refund will be prepared within two business days, vehicle must...

be returned without any damage. [redacted] needs to call us as soon as possible to let us know when he will be returning the vehicle.

Howard informed the customer that we are going to refund her what the warranty was supposed to cover.

We sent the customer the title as per his request.

[redacted] spoke to the customer. She now has the correct plates. [redacted] asked the customer to provide him with a copy of the ticket as well as the receipt from her payment.

Howard spoke to the customer and apologized that she was not followed up with sooner. He ordered the Cargo Net for the customer and will notify her when it is ready for pickup.

Complaint: [redacted]
I am rejecting this response because: Yes I got my plates on 8/21/2015 but I was charged  $299.00 on the 7/29/2015 for registration and plates, temporary plates expired on 8/17/2015 forcing me to have park the car in...

private lot cause it wasn't no longer legally to be on the road.
Regards,
[redacted]

Our Customer Relations Manager (Howard N[redacted] has tried multiple times to reach out to [redacted] and she has not returned any of his phone calls. We have also sent [redacted] a letter from our lawyer [redacted]

Howard spoke to the customer and explained the issue we are having with the title. We have to apply for a duplicate. Also informed the customer that we will be providing her with a second key, customer knows she must come in to have it made.

As per General Manager Alex C[redacted] we agree to take back the customers car no later than Tuesday October 13th 2015. When the car and keys are in our possession we will send a refund request to our Accounting department and the deposit refund will be prepared within two business days, vehicle must be returned without any damage[redacted] needs to call us as soon as possible to let us know when he will be returning the vehicle.