Royal Inn

$was refunded 12/7/

We regret that [redacted] is not being very responsible in her dealings with the Motel businesses and other patrons who have gave her freely of their heart to help her but got stabbed in the backIn this case as we are being confronted, in our eyes and mind this matter is closed and not open for any further discussion or debateAs a reminder, u were properly dealt with within the confines of motel laws and codesU r not getting free stay here and u are permanently 86ed off this propertyNow, please if u can find it somewhere in ur very limited scope of thinking to do the right thing, to please leave town before the police hunt u down and arrest you for all of the conning u have done and the con that u are.If anyone was to owe it would be you paying us for the 500$ u owe us for all the damage u did to our roomBut we are not coming after u because u are so poor and disabled as you stated in ur previous letterU would never be able to give it or pay us what u oweStop what u are doing and get some kind of life because the one u are living is definitely not working for uWE R DONE HERE!!!! What part of ur not getting what u want, don't u understand??? There will not be another response comingU have an answer.Thank u Revdex.com for allowing us to respond to thisWe are thankful for ur patience and understanding concerning this matterInfatically, we will not be giving any monetary funds to this reason no matter ur decisionThe facts speak for themselvesWe are done hereWe hope for her sake she makes the right decision and just leaves town and leaves us alone along with everyone else.Sincerely, [redacted] # bring it if u have it!!!

Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @hotmail.com [redacted] accusition is baselessWe have remodeled the property and renovated all rooms including new beds and furnished with fridge and flat screen TV However, she did not stay and she can get refundwe have requested her several occasion to bring her credit/debit card, but she did not do so as yetwe do not retain customer credit card information Please ask her to bring her credit/debit card in order to get the refund We are sorry that it took so long to settle this matterIn the event, if she decide to stay our facility, we will provide her 20% discountWe always treat our customer with dignity and provide good careHope Ms [redacted] will consider stay in our facility and allow us to provide hospitality and comfortable stay

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Please be informed that Mr& Mrs [redacted] booked nights with special rate They checked in on 11/12/at pm the special rates are non-refundable and Mr [redacted] signed days non-refundable agreement He complaints to Front Desk around pm that there is cochroaches in the room The Front Desk Staff offered him a different room but he refused On 11/13/he reported the same complaints to management He agreed to pay night and accept nights refund, accordingly night $refunded to his credit card The regular adults cost + tax on games/events Therefore, full refund does not arise.However, Mr [redacted] now complaint to you and asking for refund full amount, this does not make sense As a Hotel policy always charges for night even customer do not show up or do not stay.Nevertheless, we are committed to our customer satisfaction, we would provide 25% discount on Mr [redacted] 's next stay at our Hotel Please ask him to contact us whenever, he needs a accommodation in Columbia.We trust and hope that this resolve the matter

We had our home built in December Two years later we are still trying to get repairs doneCraig and Adam are two of the most unprofessional contractors I have ever metThey continually lie to us on when the work will be completedThe subcontractors they hire are either worthless.....or really good (but they don't get paid, per several contractors themselves) For two years I have pages of emails and text messages from them backing up my complaintsThe last subcontractor that came to my house actually told me Adam and Craig said I hated men and was very difficult to work withReally? I'm probably difficult because I've been dealing with dishonesty, disrespect, and ignorance for two yearsAt one point, Craig told us we were vindictive and he would not finish our homeThis because they didn't get the septic complete and had to hire it out to get pumpedApparently he claims we intentionally filled itWe are a household of fourIt needed to be pumped at least once a weekAgain, how professional is this? I'm praying others will read this complaint/review and stay away from Silver Creek HomesPay a little extra for someone else and not have to deal with these two jokers

Re: ID of ***Dear *** ***,Thank you for your letter for giving us the opportunity to explain.I am very cautious and honest with this report, we have absolutely No presence Motel as she stated problemRoyal inn daily operating will certainly do regular cleaning, maintenance and more
work is necessary to ensure that all guests Living environment with particular focus on health and safety, never neglected our Motel.No #*** room she lived, before and after no any tenant complained, until today #*** are still people living in.in order to determine; today personally carefully checked again, did not like what she saidI don't know why did she say so? Maybe did for free Rent, This is the only reason can understand,Sincerely,*** *** Operations Manager/*** ***

Business Response Attached

I’m complaining because I have receipts showing my paymentsEvery week I have been harassed saying I owe different amountsThe owner has called my friends and asked for moneyMy weekly payment was $*** a weekBut each week I was told I owe $*** or $***It was never the sameI asked for papers showing how much I owe but papers have never been providedI have also complained about the mice in my room and the roaches and mold in my bathroomAnd moth has been downI have major health issues dealing with the mold and roaches and ratsI have pictures showing the miceI have shown him the actual mice but keeps harassing me about moneyI know I have paid my weekly rent on time and the harassment is now causing me even more health and stress issues

Mr*** D *** booked and paid for a room for month w.e.fOctober 2017. He stayed nights and checked out on October 2017, he complaint that some girls knock his door. He reserved a room in 1st floor. It is a out-door property. However, we told him to move him
to 2nd or 3rd floor room, where stranger will not be ableto disturb him but he refused and left.Mr*** had signed a Rental Agreement which clearly staed that there will not be any refund, the reason it is a discounted rate. Please find copy of Rental Agreement. However, please ask Mr*** to bring his credit card to get the refundThank you and appreciated your concerned

I'm so sorry to hear about this however I sold this business in October I wish I could help but I have nothing to do with this business

I enjoyed everyone working on my house with Silver Creek Homes, they are always professional and courteous, no matter what the size of the project.

The estimates are very clear, so there is no misunderstanding between the home owner and Silver Creek Homes. I really like having what is covered, and what is not covered spelled out.

I dont know of any other construction company in town that does an annual customer satisfaction survey. It is obvious that they care about customer service

Please be informed that Mr. & Mrs. [redacted] booked 3 nights with special rate.  They checked in on 11/12/16 at 9 pm.  the special rates are non-refundable and Mr. [redacted] signed 3 days non-refundable agreement.  He complaints to Front Desk around 11 pm that there is cochroaches in...

the room.  The Front Desk Staff offered him a different room but he refused.  On 11/13/16 he reported the same complaints to management.  He agreed to pay 1 night and accept 2 nights refund, accordingly 2 night $70.00 refunded to his credit card.  The regular 2 adults cost 59.99 + tax on games/events.  Therefore, full refund does not arise.However, Mr. [redacted] now complaint to you and asking for refund full amount, this does not make sense.  As a Hotel policy always charges for 1 night even customer do not show up or do not stay.Nevertheless, we are committed to our customer satisfaction, we would provide 25% discount on Mr. [redacted]'s next stay at our Hotel.  Please ask him to contact us whenever, he needs a accommodation in  Columbia.We trust and hope that this resolve the matter.

Initial Business Response /* (1000, 5, 2015/06/26) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@hotmail.com
[redacted] accusition is baseless. We have remodeled the property and renovated all rooms including new beds and...

furnished with fridge and flat screen TV.
However, she did not stay and she can get refund. we have requested her several occasion to bring her credit/debit card, but she did not do so as yet. we do not retain customer credit card information.
Please ask her to bring her credit/debit card in order to get the refund.
We are sorry that it took so long to settle this matter. In the event, if she decide to stay our facility, we will provide her 20% discount. We always treat our customer with dignity and provide good care. Hope Ms [redacted] will consider stay in our facility and allow us to provide hospitality and comfortable stay.

They are irresponsible, uncaring of customers and do not have the financial ability to complete homes. They hire incompetent contractors and ignore their customers. When they do communicate with customers, they lie. Their favorite line is "next week, it will be done next week" You go to check and no one has been on the site for two to three weeks. Rain comes in houses and repairs are not made to keep it from happening while getting ready for customer. If anyone ever asked, me, their customer in Bridgeman Michigan, or Cassopolis Michigan they would tell that person to run!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear [That's a liee many if they would say they will fix it but they can't even say thatt they know there motel is filthy and gross I have paranoid sleep always thinking I feel stuff on mee noww I have pictures with location and date .I have no reason to lie three diffrent occasions I witnessed there beg bug's pinscher bugs fliers and roaches filthy floors and no change they don't care it is against health policy and then wen someone brings it to there attention they simply kick them out thinking people cannot do a thing about it there wrong liers. I don't wish nothing bad to these people but too be fair 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We had our home built in December 2014. Two years later we are still trying to get repairs done. Craig and Adam are two of the most unprofessional contractors I have ever met. They continually lie to us on when the work will be completed. The subcontractors they hire are either worthless.....or really good (but they don't get paid, per several contractors themselves). For two years I have pages of emails and text messages from them backing up my complaints. The last subcontractor that came to my house actually told me Adam and Craig said I hated men and was very difficult to work with. Really? I'm probably difficult because I've been dealing with dishonesty, disrespect, and ignorance for two years. At one point, Craig told us we were vindictive and he would not finish our home. This because they didn't get the septic complete and had to hire it out to get pumped. Apparently he claims we intentionally filled it. We are a household of four. It needed to be pumped at least once a week. Again, how professional is this?

I'm praying others will read this complaint/review and stay away from Silver Creek Homes. Pay a little extra for someone else and not have to deal with these two jokers.

We regret that [redacted] is not being very responsible in her dealings with the Motel businesses and other patrons who have gave her freely of their heart to help her but got stabbed in the back. In this case as we are being confronted, in our eyes and mind this matter is closed and not open for any further discussion or debate. As a reminder, u were properly dealt with within the confines of motel laws and codes. U r not getting free stay here and u are permanently 86ed off this property. Now, please if u can find it somewhere in ur very limited scope of thinking to do the right thing, to please leave town before the police hunt u down and arrest you for all of the conning u have done and the con that u are.If anyone was to owe it would be you paying us for the 500$ u owe us for all the damage u did to our room. But we are not coming after u because u are so poor and disabled as you stated in ur previous letter. U would never be able to give it or pay us what u owe. Stop what u are doing and get some kind of life because the one u are living is definitely not working for u. WE R DONE HERE!!!! What part of ur not getting what u want, don't u understand??? There will not be another response coming. U have an answer.Thank u Revdex.com for allowing us to respond to this. We are thankful for ur patience and understanding concerning this matter. Infatically, we will not be giving any monetary funds to this reason no matter ur decision. The facts speak for themselves. We are done here. We hope for her sake she makes the right decision and just leaves town and leaves us alone along with everyone else.Sincerely,[redacted]    # bring it if u have it!!!

$25 was refunded 12/7/14