I placed another copy of the program (the original was sent 11/25/) in the mail today. I am sending it certified to the same address that the customer confirmed he was receiving our invoices. Hopefully this will satisfactorily close this case. Thank you
I am rejecting this response because:
Everything requires a PO #No one at your company could give me a PO #It was just stated that *** gave a middle initialThe person who called could not get a hold of me so instead of leaving me a message or faxing a request, she decided to ask the next person who answered the phoneI have repeatedly told your company that I am the only one who can approve these adsI am always assured that the request has been put inI also have a cancelled check from where we already placed an ad once with your companyI do not want you to add the criteria that we are only called onceI want you to make it NEVERI will not be doing business with you guys in the future because this has been an ongoing issueI did send the payment of $even tough I do not find it to be fair
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThank you very much
Initial Business Response /* (1000, 5, 2016/04/15) */
To whom it may concern;
First of all, would like to apologize to Ms*** that this matter wasn't handled sooner, I am providing Ms*** the documentation she has requested in addition to this letter
*** L*** was contacted on
Monday February 15,at 2:12pm by my salesperson *** *** *** was calling in regards to *** High School, they were hosting and participating in a wrestling regional program that Royal Publishing was producing, They spoke for minutesThe ad copy was provided by *** *** at Stay Suites of America for *** *** There was one component of the ad that needed to be deleted and that was the "hunter's special"Because the property at *** W*** *** used to belong to *** *** Express that has done ads with us since 2012, Cody inadvertently billed the name *** *** ExpressI have since corrected the name (in billing only) to *** *** of America and I am sending a corrected invoice, the email from *** *** and a copy of the ad to *** ***
If there is anything else! can do to rectify this situation please let me knowAgain I am very sorry for any inconvenience this may have caused
Sincerely,
*** ***
Customer Service Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I need a copy of the signed agreement for publishing of who approved the advertisementWe do not approve over the telephone verbally
Ms***, I am very sorry you feel harassed over the phone calls. I appreciate your business over the years and I would hate for you to miss an opportunity to advertise in the souvenir programs. I will block your number and I will send you a letter so that something else may be worked out. If you ever have any kind of an issue will you please call me direct? My number is 1-800-397-ext.*** Sincerely, Customer Service Manager
Initial Business Response /* (1000, 5, 2015/09/08) */
To whom it may concern:
I want to apologize to Mrs***The ad that was billed for this year has been canceledI wasn't aware that there was an ad copy issue from last yearI am going to do several things to prevent future problems, and
hopefully at some point Mrs*** may want to run another ad with our companyWe do provide a very nice souvenir program for free to the high schoolsI am going to block her phone number completely for yearI am going to note her account that we have to have something in writing and only *** *** is authorized to approve adsLastly, I am going to send $in *** Buck gift certificates this is the cost of last years ad that had the error
Please accept my sincere apology and if you EVER have any questions or concerns please call me direct
Sincerely,
*** *** Customer Service Manager X-XXX-XXX-XXXX ext ***
Peoria Bloomington-Galesburg
Initial Consumer Rebuttal /* (3000, 7, 2015/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want to be contacted by this company ever againI do not want any kind of credit or contact by this companyI have stated this again and againRoyal Publishing is never to contact me ever againI support my school district and do not have any desire to do it through RoyalI am thoroughly irritated by the threat of a future contact by themIf they call me in a year I will contact an AttorneyI told them I would and now I promise that any further contact by this company or it's affiliates will be considered harassment and my lawyer will deal with themI have already contacted my school district to alert them to the predatory practices of this company
Ms***, I am very sorry you feel harassed over the phone calls. I appreciate your business over the years and I would hate for you to miss an opportunity to advertise in the souvenir programs. I will block your number and I will send you a letter so that something else
may be worked out. If you ever have any kind of an issue will you please call me direct? My number is 1-800-397-ext.*** Sincerely, Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help
Initial Business Response /* (1000, 12, 2016/05/12) */
5/12/
Case# ***
Account# ***
Invoice# ***
To whom it *** concern:
First of all, there were two separate ads billedOn Thursday October 1,at 2:*** *** was contacted by my sales rep *** ** and they
spoke for 5:minutes*** called in regards to ***Their boys were participating in the Southwest District Division Basketball Sectional/DistrictsRoyal Publishing is contracted with the Southwest District to produce the souvenir programs, not *** or the ***
On Thursday December 17,*** *** was contacted by my sales rep *** at 8:20am and they spoke for 6:minutes*** called in regards to ***Their girls were participating in the Southwest District Division Basketball Sectional/Districts*** Publishing is contracted with the Southwest District to produce the souvenir programs, not *** or the ***
The billing was verified on both ads by a floor manager**or whatever reason the billing was correct on the boys ad, but the copy that was used was pulled from an ad that was placed in The address is incorrect on that ad and I will issue a credit in the amount of $I see that *** mailed a copy of the program on 4/19/16; I am very sorry that you didn't receive a copy a timely mannerI am noting your account that any future ads will require a signed proof and I am also sending you $in Royal Buck gift certificatesI apologize for any inconvenience this *** have caused
Sincerely,
Jody ***
Customer Service Manager
1-800-397-***
::
3/21/ To whom it may concern: *** *** was contacted on 10/18/to purchase an ad to be placed in the *** Class 1A Girls Volleyball Regional ProgramOur pitch is very specific in the fact that we are calling in regards to *** *** High School and they
are playing in the *** Class 1A Girls Volleyball RegionalsAt no time did we say the money collected for the print advertising would go directly to the schoolWe provide the programs at no cost to the HOST, and they may sell them if they wishAt the end of our pitch the salesperson goes over a “final word”The final word states that the customer will receive an invoice from Royal Publishing in the next 7-days and that is the invoice you pay fromThen we have a floor verifier reiterate the entire sale, billing, and ad copy one more timeRoyal Publishing has been in business since 1979, we have a very good relationship with many high schools for tournaments, invitationals, regular seasons and state final programsI am going to refund MrHopkins in an effort to restore goodwillI will also place his account on a proof before an ad can be published so that MrHopkins can be fully aware of what he is purchasing Sincerely, *** *** Customer Service Manager *** *** *** Tell us why here
To who it may concern:First of all, I would like to apologize for the confusionOn Wednesday November 30,at 2:38pm *** J*** was contacted by our sales representative *** ***They spoke for 5:minutes and when the sales was complete our floor verfier came to the phone and ll
of the ad and billing information was repeated on more timeIn the past, ads been approved by a *** *** and *** *** is correct we only bill them on ad per year, and we should have blocked the phone number so they didn't keep receiving callsWhen we call a customer, out pitch reads "may I speak with whoever is in charge of advertising or marketing?"As far as *** knew she was speaking with the correct person.The ad approved was for the 2016-*** Northeastern High School winter sports programIt is the ONLY ad that was billed in The last ad that ran before this one was on 12/21/for the Southwest Division girls basketball sectional/districtsThe ad was for $and was paid with check #paid on 12/31/Unless there is another business name/phone # -- I cannot find any ads approved in May - so I ill need a copy of the bill or canceled checkAre you sure you're not confusing Royal Publishing with another company?To rectify this complaint I am going to:block the phone number 513-752-so they will only get call per yearupon receipt of $for invoice I will take $of their next adI will flag the account so that only *** will be able to approve ads.I am very sorry about the inconvenience this has caused, please let m know how to proceed. Sincerely,*** ***Customer Service Manger1-800-397-ext
Initial Business Response /* (1000, 5, 2015/09/02) */
To whom it may concern:
*** *** contacted *** *** on 2/27/at 11:and spoke with him for 5:minutes*** set up an ad with *** to be placed in the PIAA Swim and Dive Championship program*** the versifier got on
the phone when the sale was complete and obtained *** middle, *, for verification purposes
Due to whatever happened in (there was no ad in 2013) and the miscommunication this year I will write off the invoiceI'm sorry I was never informed of a dispute in I will also mark your account to not call for future advertisingHowever, Mr***, if you would ever want to run an ad in on of the PIAA state final programs I would gladly run you a free business card size ad
Sincerely,
*** ***
To whom it may concern:I'd like to apologize for the misunderstandingCarrie *** ( who has been employed with us since October 1996) called and spoke with someone on January at 2:32pm that identified themselves as *** ***After the sale was complete our floor verifier Brooke got on the
phone and went over all the billing and ad information a second timeCarrie called a total of times 2/9, 3/and 3/for payment, so I am sorry if Ms*** felt this was harassingShari our customer service specialist called on 3/to try to settle the complaint and the final outcome was to write off the adon March I received the same email that was sent to the Revdex.comThis had already been resolve on march 10th.I am going to block the phone number ***, and note the account not to callI will also leave an offer on the table to Ms*** that if she would like to try our company in the future, I will run free 1/page business card ad with a proof to sign before printingI am very sorry about the inconvenience this has caused and I hope that Ms*** will take advantage of our free offer.Sincerely,*** ***Customer Service Manager1-800-397-*** ***
Initial Business Response /* (1000, 5, 2015/07/23) */
7/23/15
Case # XXXXXXXX
Account# PCXXXXX
Invoice# XXXXXXX
To whom it may concern:
On 9/26/14 [redacted] (who has been an employee of Royal Publishing for 6 years) called someone that identified themselves as [redacted]. ...
The call was made at 12:57pm and the length of the call was for 5:57 minutes. West Jefferson High School was participating in the 2015 Central District Division 3 boys basketball sectional/districts. Royal Publishing is in charge of putting together a nice souvenir program for the event. After the sale was complete the sales manager of our Peru office, [redacted] got on the phone and verified the ad copy and the billing information. All of our sales are verified by a manager or floor verifier so that we don't have unauthorized ads. 7-10 days after the sale an invoice goes out with a copy of the ad on the back, then a monthly statement every month thereafter. On the invoice is our toll free number to our customer service department. I don't have any record of Mr. [redacted] ever calling in to dispute this sale. Mr. [redacted] received 7 (monthly) bills before this book printed.
[redacted] Publishing does have an A+ rating with the Revdex.com. We sell 1000's of ads every year over the phone, and have very few complaints. We also employee full time monitors that listen to sales peoples pitches. We are also members of the Peoria Heights Chamber of Commerce.
Since the ad did run I will refund 50% of the ad or $82.50, and send Mr. [redacted] $85.00 in [redacted] Buck gift certificates that can be used toward future advertising. I will note his account that we must have something in writing before any more ads can be placed. I am sincerely sorry that Mr. [redacted] had a bad experience and I hope he will feel that this is a fair settlement.
Sincerely,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX ext [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont want there gift cards.
I dont care how they respond the fact is I NEVER gave anyone permission to run an ad for the boys basketball tourn.
I dont care if I recieved 40 bills in the mail , I recieved alot of calls and explained I didnt give permission and never agreed to place the ad.
10 complaints in 12 months with the Revdex.com .
I am honestly just amazed .
At this point I dont want anything from them
I will never place an ad with there company, I am forwarding all information to our school board, as well as the OHSAA.
To whom it may concern: Mr. [redacted] was contacted on Monday June 26,2017 at 11:25 by our sales rep. Carlee. They spoke for 10:15 minutes about purchasing an ad for the 2017 Southwest District Division 1 Girls Volleyball Sectional/District Program. Mr. [redacted] purchased a 1/32 page...
ad for $70.00-the ad copy included the business name, phone number and Good Luck Go Blue! at the end of the sale a second person came to the phone and verified all of the sales info. The initial invoice was sent at the point of sale and it included a copy of the advertisement. We then sent a statement in July, August, September, October and our 1st attempt to collect the debt was November 25. At that point the event had taken place and the invoice was past due. Also a hardcopy of the program was sent. If Mr. [redacted] had let us know that there was any kind of a problem we would have taken care of him. This is a just debt, our procedure is that we have a verifier come to the phone after the sale takes place; they reiterate the billing info, the ad copy, and the fact they will be receiving a bill from Royal Publishing. I have blocked Mr. [redacted] phone number, and to settle this matter I will accept a settlement of 50% or $35.00. Sincerely,[redacted]Customer Service Manager [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once I receive the booklet. I'll pay the sum of $35.00 and this case can be Closed.Thank you.
Initial Business Response /* (1000, 5, 2016/06/16) */
To whom it may concern:
On 4/12/16 [redacted] was contacted by Royal Publishing employee Ebonie Marshall. Ebonie was in charge of the ad sales for the Meeker High School section of the 2016 CO Boys and Girls Track & Field Championship Program....
Ebonie called on 4/12/16 at 2:09 pm and spoke with [redacted] for 7:30 minutes. When the sale was complete [redacted] ,the floor verifier, came to the phone and went over the billing and the ad copy one more time. Mr. [redacted] purchased a 1/32 page ad for $70.00 arid the initial invoice was sent. Since then a statement was sent the last week in May. Both mailings have a very large toll-free number to our customer service department. If Mr. [redacted] would have called we would gladly have explained all of the above. Royal Publishing is contracted thru the Kukulski Brothers to do the ad sales far the Colorado Championship Programs.
The Kukulski Brothers are contracted thru the Colorado High School Activities Association. We never work without a contract, we have an A+ Revdex.com rating, and we are members of the Peoria Heights Chamber of Commerce. Royal Publishing has been in business over 30 years, and I personally have worked here for 23 of those years. To say "this is an obvious fraud" is offensive. I hope I have reminded Mr. [redacted] of this verbal contract, and also I am sending a copy of the program in tomorrow's mail. Please let me know if you need any more information.
Sincerely,
[redacted]
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
No one here has any recollection of this transaction, but based on the description it sounds like it did happen. We will review the copy of the print ad and make a final determination.
Part of the confusion is that we never found a record of a Fax or E-mail requesting copy approval or any copy of the publication.
If we have offended Royal Publishing or it's employees please accept our sincere apology.
I am rejecting this response because:
Their was NO hard copy send to Business Address just Invoices.Like I said send the book and I have no problem paying the Invoice at $35.00. I don't give free MONEY to no one.Thank you.
This was handled already today. Shari did call [redacted] back and advised that the check would be mailed this Friday. The issue was resolved on 2/19/18 and the account was referred to payables to send a check. I am very sorry for the delay. Sincerely, [redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As a matter of fact, Sherri did call me back very shortly after filing this complaint. Turns out I was a bit quick to pull the trigger on a complaint. My action was based on the information rec'd from several sales people at Royal Publishing. I was grateful to hear from Sherri that the matter was going to be handled. [redacted]
I placed another copy of the program (the original was sent 11/25/) in the mail today. I am sending it certified to the same address that the customer confirmed he was receiving our invoices. Hopefully this will satisfactorily close this case. Thank you
I am rejecting this response because:
Everything requires a PO #No one at your company could give me a PO #It was just stated that *** gave a middle initialThe person who called could not get a hold of me so instead of leaving me a message or faxing a request, she decided to ask the next person who answered the phoneI have repeatedly told your company that I am the only one who can approve these adsI am always assured that the request has been put inI also have a cancelled check from where we already placed an ad once with your companyI do not want you to add the criteria that we are only called onceI want you to make it NEVERI will not be doing business with you guys in the future because this has been an ongoing issueI did send the payment of $even tough I do not find it to be fair
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThank you very much
Initial Business Response /* (1000, 5, 2016/04/15) */
To whom it may concern;
First of all, would like to apologize to Ms*** that this matter wasn't handled sooner, I am providing Ms*** the documentation she has requested in addition to this letter
*** L*** was contacted on
Monday February 15,at 2:12pm by my salesperson *** *** *** was calling in regards to *** High School, they were hosting and participating in a wrestling regional program that Royal Publishing was producing, They spoke for minutesThe ad copy was provided by *** *** at Stay Suites of America for *** *** There was one component of the ad that needed to be deleted and that was the "hunter's special"Because the property at *** W*** *** used to belong to *** *** Express that has done ads with us since 2012, Cody inadvertently billed the name *** *** ExpressI have since corrected the name (in billing only) to *** *** of America and I am sending a corrected invoice, the email from *** *** and a copy of the ad to *** ***
If there is anything else! can do to rectify this situation please let me knowAgain I am very sorry for any inconvenience this may have caused
Sincerely,
*** ***
Customer Service Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I need a copy of the signed agreement for publishing of who approved the advertisementWe do not approve over the telephone verbally
Ms***, I am very sorry you feel harassed over the phone calls. I appreciate your business over the years and I would hate for you to miss an opportunity to advertise in the souvenir programs. I will block your number and I will send you a letter so that something else may be worked out. If you ever have any kind of an issue will you please call me direct? My number is 1-800-397-ext.*** Sincerely, Customer Service Manager
Initial Business Response /* (1000, 5, 2015/09/08) */
To whom it may concern:
I want to apologize to Mrs***The ad that was billed for this year has been canceledI wasn't aware that there was an ad copy issue from last yearI am going to do several things to prevent future problems, and
hopefully at some point Mrs*** may want to run another ad with our companyWe do provide a very nice souvenir program for free to the high schoolsI am going to block her phone number completely for yearI am going to note her account that we have to have something in writing and only *** *** is authorized to approve adsLastly, I am going to send $in *** Buck gift certificates this is the cost of last years ad that had the error
Please accept my sincere apology and if you EVER have any questions or concerns please call me direct
Sincerely,
*** *** Customer Service Manager X-XXX-XXX-XXXX ext ***
Peoria Bloomington-Galesburg
Initial Consumer Rebuttal /* (3000, 7, 2015/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want to be contacted by this company ever againI do not want any kind of credit or contact by this companyI have stated this again and againRoyal Publishing is never to contact me ever againI support my school district and do not have any desire to do it through RoyalI am thoroughly irritated by the threat of a future contact by themIf they call me in a year I will contact an AttorneyI told them I would and now I promise that any further contact by this company or it's affiliates will be considered harassment and my lawyer will deal with themI have already contacted my school district to alert them to the predatory practices of this company
Ms***, I am very sorry you feel harassed over the phone calls. I appreciate your business over the years and I would hate for you to miss an opportunity to advertise in the souvenir programs. I will block your number and I will send you a letter so that something else
may be worked out. If you ever have any kind of an issue will you please call me direct? My number is 1-800-397-ext.*** Sincerely, Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help
Initial Business Response /* (1000, 12, 2016/05/12) */
5/12/
Case# ***
Account# ***
Invoice# ***
To whom it *** concern:
First of all, there were two separate ads billedOn Thursday October 1,at 2:*** *** was contacted by my sales rep *** ** and they
spoke for 5:minutes*** called in regards to ***Their boys were participating in the Southwest District Division Basketball Sectional/DistrictsRoyal Publishing is contracted with the Southwest District to produce the souvenir programs, not *** or the ***
On Thursday December 17,*** *** was contacted by my sales rep *** at 8:20am and they spoke for 6:minutes*** called in regards to ***Their girls were participating in the Southwest District Division Basketball Sectional/Districts*** Publishing is contracted with the Southwest District to produce the souvenir programs, not *** or the ***
The billing was verified on both ads by a floor manager**or whatever reason the billing was correct on the boys ad, but the copy that was used was pulled from an ad that was placed in The address is incorrect on that ad and I will issue a credit in the amount of $I see that *** mailed a copy of the program on 4/19/16; I am very sorry that you didn't receive a copy a timely mannerI am noting your account that any future ads will require a signed proof and I am also sending you $in Royal Buck gift certificatesI apologize for any inconvenience this *** have caused
Sincerely,
Jody ***
Customer Service Manager
1-800-397-***
::
3/21/ To whom it may concern: *** *** was contacted on 10/18/to purchase an ad to be placed in the *** Class 1A Girls Volleyball Regional ProgramOur pitch is very specific in the fact that we are calling in regards to *** *** High School and they
are playing in the *** Class 1A Girls Volleyball RegionalsAt no time did we say the money collected for the print advertising would go directly to the schoolWe provide the programs at no cost to the HOST, and they may sell them if they wishAt the end of our pitch the salesperson goes over a “final word”The final word states that the customer will receive an invoice from Royal Publishing in the next 7-days and that is the invoice you pay fromThen we have a floor verifier reiterate the entire sale, billing, and ad copy one more timeRoyal Publishing has been in business since 1979, we have a very good relationship with many high schools for tournaments, invitationals, regular seasons and state final programsI am going to refund MrHopkins in an effort to restore goodwillI will also place his account on a proof before an ad can be published so that MrHopkins can be fully aware of what he is purchasing Sincerely, *** *** Customer Service Manager *** *** *** Tell us why here
To who it may concern:First of all, I would like to apologize for the confusionOn Wednesday November 30,at 2:38pm *** J*** was contacted by our sales representative *** ***They spoke for 5:minutes and when the sales was complete our floor verfier came to the phone and ll
of the ad and billing information was repeated on more timeIn the past, ads been approved by a *** *** and *** *** is correct we only bill them on ad per year, and we should have blocked the phone number so they didn't keep receiving callsWhen we call a customer, out pitch reads "may I speak with whoever is in charge of advertising or marketing?"As far as *** knew she was speaking with the correct person.The ad approved was for the 2016-*** Northeastern High School winter sports programIt is the ONLY ad that was billed in The last ad that ran before this one was on 12/21/for the Southwest Division girls basketball sectional/districtsThe ad was for $and was paid with check #paid on 12/31/Unless there is another business name/phone # -- I cannot find any ads approved in May - so I ill need a copy of the bill or canceled checkAre you sure you're not confusing Royal Publishing with another company?To rectify this complaint I am going to:block the phone number 513-752-so they will only get call per yearupon receipt of $for invoice I will take $of their next adI will flag the account so that only *** will be able to approve ads.I am very sorry about the inconvenience this has caused, please let m know how to proceed. Sincerely,*** ***Customer Service Manger1-800-397-ext
Initial Business Response /* (1000, 5, 2015/09/02) */
To whom it may concern:
*** *** contacted *** *** on 2/27/at 11:and spoke with him for 5:minutes*** set up an ad with *** to be placed in the PIAA Swim and Dive Championship program*** the versifier got on
the phone when the sale was complete and obtained *** middle, *, for verification purposes
Due to whatever happened in (there was no ad in 2013) and the miscommunication this year I will write off the invoiceI'm sorry I was never informed of a dispute in I will also mark your account to not call for future advertisingHowever, Mr***, if you would ever want to run an ad in on of the PIAA state final programs I would gladly run you a free business card size ad
Sincerely,
*** ***
To whom it may concern:I'd like to apologize for the misunderstandingCarrie *** ( who has been employed with us since October 1996) called and spoke with someone on January at 2:32pm that identified themselves as *** ***After the sale was complete our floor verifier Brooke got on the
phone and went over all the billing and ad information a second timeCarrie called a total of times 2/9, 3/and 3/for payment, so I am sorry if Ms*** felt this was harassingShari our customer service specialist called on 3/to try to settle the complaint and the final outcome was to write off the adon March I received the same email that was sent to the Revdex.comThis had already been resolve on march 10th.I am going to block the phone number ***, and note the account not to callI will also leave an offer on the table to Ms*** that if she would like to try our company in the future, I will run free 1/page business card ad with a proof to sign before printingI am very sorry about the inconvenience this has caused and I hope that Ms*** will take advantage of our free offer.Sincerely,*** ***Customer Service Manager1-800-397-*** ***
Initial Business Response /* (1000, 5, 2015/07/23) */
7/23/15
Case # XXXXXXXX
Account# PCXXXXX
Invoice# XXXXXXX
To whom it may concern:
On 9/26/14 [redacted] (who has been an employee of Royal Publishing for 6 years) called someone that identified themselves as [redacted]. ...
The call was made at 12:57pm and the length of the call was for 5:57 minutes. West Jefferson High School was participating in the 2015 Central District Division 3 boys basketball sectional/districts. Royal Publishing is in charge of putting together a nice souvenir program for the event. After the sale was complete the sales manager of our Peru office, [redacted] got on the phone and verified the ad copy and the billing information. All of our sales are verified by a manager or floor verifier so that we don't have unauthorized ads. 7-10 days after the sale an invoice goes out with a copy of the ad on the back, then a monthly statement every month thereafter. On the invoice is our toll free number to our customer service department. I don't have any record of Mr. [redacted] ever calling in to dispute this sale. Mr. [redacted] received 7 (monthly) bills before this book printed.
[redacted] Publishing does have an A+ rating with the Revdex.com. We sell 1000's of ads every year over the phone, and have very few complaints. We also employee full time monitors that listen to sales peoples pitches. We are also members of the Peoria Heights Chamber of Commerce.
Since the ad did run I will refund 50% of the ad or $82.50, and send Mr. [redacted] $85.00 in [redacted] Buck gift certificates that can be used toward future advertising. I will note his account that we must have something in writing before any more ads can be placed. I am sincerely sorry that Mr. [redacted] had a bad experience and I hope he will feel that this is a fair settlement.
Sincerely,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX ext [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont want there gift cards.
I dont care how they respond the fact is I NEVER gave anyone permission to run an ad for the boys basketball tourn.
I dont care if I recieved 40 bills in the mail , I recieved alot of calls and explained I didnt give permission and never agreed to place the ad.
10 complaints in 12 months with the Revdex.com .
I am honestly just amazed .
At this point I dont want anything from them
I will never place an ad with there company, I am forwarding all information to our school board, as well as the OHSAA.
To whom it may concern: Mr. [redacted] was contacted on Monday June 26,2017 at 11:25 by our sales rep. Carlee. They spoke for 10:15 minutes about purchasing an ad for the 2017 Southwest District Division 1 Girls Volleyball Sectional/District Program. Mr. [redacted] purchased a 1/32 page...
ad for $70.00-the ad copy included the business name, phone number and Good Luck Go Blue! at the end of the sale a second person came to the phone and verified all of the sales info. The initial invoice was sent at the point of sale and it included a copy of the advertisement. We then sent a statement in July, August, September, October and our 1st attempt to collect the debt was November 25. At that point the event had taken place and the invoice was past due. Also a hardcopy of the program was sent. If Mr. [redacted] had let us know that there was any kind of a problem we would have taken care of him. This is a just debt, our procedure is that we have a verifier come to the phone after the sale takes place; they reiterate the billing info, the ad copy, and the fact they will be receiving a bill from Royal Publishing. I have blocked Mr. [redacted] phone number, and to settle this matter I will accept a settlement of 50% or $35.00. Sincerely,[redacted]Customer Service Manager [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once I receive the booklet. I'll pay the sum of $35.00 and this case can be Closed.Thank you.
Initial Business Response /* (1000, 5, 2016/06/16) */
To whom it may concern:
On 4/12/16 [redacted] was contacted by Royal Publishing employee Ebonie Marshall. Ebonie was in charge of the ad sales for the Meeker High School section of the 2016 CO Boys and Girls Track & Field Championship Program....
Ebonie called on 4/12/16 at 2:09 pm and spoke with [redacted] for 7:30 minutes. When the sale was complete [redacted] ,the floor verifier, came to the phone and went over the billing and the ad copy one more time. Mr. [redacted] purchased a 1/32 page ad for $70.00 arid the initial invoice was sent. Since then a statement was sent the last week in May. Both mailings have a very large toll-free number to our customer service department. If Mr. [redacted] would have called we would gladly have explained all of the above. Royal Publishing is contracted thru the Kukulski Brothers to do the ad sales far the Colorado Championship Programs.
The Kukulski Brothers are contracted thru the Colorado High School Activities Association. We never work without a contract, we have an A+ Revdex.com rating, and we are members of the Peoria Heights Chamber of Commerce. Royal Publishing has been in business over 30 years, and I personally have worked here for 23 of those years. To say "this is an obvious fraud" is offensive. I hope I have reminded Mr. [redacted] of this verbal contract, and also I am sending a copy of the program in tomorrow's mail. Please let me know if you need any more information.
Sincerely,
[redacted]
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
No one here has any recollection of this transaction, but based on the description it sounds like it did happen. We will review the copy of the print ad and make a final determination.
Part of the confusion is that we never found a record of a Fax or E-mail requesting copy approval or any copy of the publication.
If we have offended Royal Publishing or it's employees please accept our sincere apology.
I am rejecting this response because:
Their was NO hard copy send to Business Address just Invoices.Like I said send the book and I have no problem paying the Invoice at $35.00. I don't give free MONEY to no one.Thank you.
This was handled already today. Shari did call [redacted] back and advised that the check would be mailed this Friday. The issue was resolved on 2/19/18 and the account was referred to payables to send a check. I am very sorry for the delay. Sincerely, [redacted]...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As a matter of fact, Sherri did call me back very shortly after filing this complaint. Turns out I was a bit quick to pull the trigger on a complaint. My action was based on the information rec'd from several sales people at Royal Publishing. I was grateful to hear from Sherri that the matter was going to be handled. [redacted]