Initial Business Response /* (1000, 5, 2016/03/07) */
To whom it may concern:
First and foremost I want to apologize to Mrs. [redacted]. This salesperson Laura Holmes is no longer with our company. There is no excuse for calling someone multiple times in one day, unless asked to do so. I am going...
to block XXX-XXX-XXXX from being called from our [redacted] Publishing phone system and I am going to send Mrs. [redacted] $50.00 in [redacted] Buck gift certificates that can be used toward future advertising. I am so sorry for the inconvenience this has caused.
Sincerely,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX ext. 7088
Initial Consumer Rebuttal /* (3000, 7, 2016/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Part of the reason for not being contacted is we do not need there services. I have NO need for your gift card! Two he has a phone number wrong. [redacted]
More importantly he did not address how he plans to educate his staff for proper telemarketing laws. How will he prepare his staff to not be pursued for harassment by potential customers.
It is a sad day that someone can open up a 'call center' offering services of which the callers they know nothing about! Leaving them to hang in the breeze to take the blame when they harasses a potential customer. Telemarketing Sales Rule
The Telemarketing Sales Rule (TSR) of the Telephone Consumer Protection Act (TCPA) gives telephone customers the right to sue telemarketers and get money if the telemarketers ignore the federal Do Not Call list. What a good law! Finally, consumers can take monetary revenge on companies who intrude on our lives by using the telephone to creatively trap us into giving them money for goods and services we don't need or want. https://www.privacyrights.org/ar/Suing-a-Telemarketer.htm#2
In short I am far from happy. I want this company to put on its big boy pants and act responsibly. Part of being responsible is teaching your staff how to treat and respect your potential customer. Treat them like poop you are going to get pooped on!
Initial Business Response /* (1000, 5, 2016/01/15) */
To whom it may concern:
On October 9,2015 [redacted] (Royal Publishing sales representative) called XXX-XXX-XXXX at 11:13 am and spoke with someone who said their name was [redacted] the owner of [redacted] The conversation lasted 4:43...
minutes. [redacted] was calling in regards to [redacted] because they were participating in the 2015 PIAA Boys & Girls Cross Country State Championships. Royal publishing is contracted by the PIAA to the ad sales for the above souvenir program. All of our sales are verified by a branch manager or secretary as soon as the sale is complete. An ad cannot be billed unless it is verified. In this case, the branch manager [redacted] Holman verified the ad. We sent out the first invoice at the point of sale and a statement every month thereafter. I don't have a record of anyone calling in to dispute the ad. As far as Mrs. [redacted] saying she wasn't open on October 9th, her Facebook page shows a haircut done that day of a spiderweb. We obviously spoke with someone that day, who said they were [redacted]. This is a just debt, but due to the misunderstanding I will discount the ad by $20.00 making the total on the invoice $75.00. I will also add a note to her account that if anyone does future advertising a signed proof will be required. Lastly, upon receipt of $75.00 I will send Mrs. [redacted] $50.00 in Royal Buck gift certificates to be used toward future advertising.
Sincerely,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX ext. [redacted]
To whom it concern:First of all I would like to apologize to [redacted] for feeling pressured to purchase an ad. The ad was sold for the 2017 [redacted] High School Volleyball Regional Program in which [redacted] High School was a participant. Royal Publishing never works without a contract...
with the HOST school. I'm not sure who [redacted] spoke with but the athletic department at [redacted] would know who we are, as they have to supply a team picture and roster. I would be willing to credit this invoice 50% and block this business from future sales calls. Shari in customer service has spoken with [redacted] since the Revdex.com complaint and everything seemed to be resolved. Sincerely, [redacted]Customer Service Manager[redacted]
Initial Business Response /* (1000, 5, 2016/01/05) */
To whom it may concern:
First of all, I would like to apologize for the confusion and let you know that I am canceling the ad that was purchased by [redacted] on 12/21/15. The event is being held on 2/29/16-3/4/16. I would like to address Ms....
[redacted]'s concerns written in her complaint. [redacted] Publishing does not work without a signed agreement from the HOT school. In this case the Host is [redacted] in New Boston. The assignments are posted by the MHSAA that says which schools are hosting and the schools that are participating. [redacted] ( who Ms. [redacted] was supporting) is okaying in the 2016 [redacted] Class B Girls Basketball District. I'm not sure who Ms. [redacted] spoke with at the school,but the athletic department would probably know where the girls are going to be playing. There is no false advertising and no misrepresentation. [redacted] Publishing has been in business over 30 years, we are proud Revdex.com members with an A+ rating and a member of the Peoria Heights Chamber of Commerce. I'm also sorry that Ms. [redacted] wasn't handled in a more timely manor, this could have been avoided. I am also going to send Ms. [redacted] $25.00 in [redacted] Busk gift certificates that she can use toward future advertising if she would like to give us another chance.
Sincerely,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX ext. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Yes, we will accept this, yet, do want to further explain. I, [redacted], wife to business owner, [redacted], did talk to [redacted] at the [redacted]. The Souvenir Programs were NOT handed out, but put in a box for people to take, sometimes being left behind the ticket counter which is glassed in, so not visible. These were not easily visible to be taken and people would only know they were available IF they knew about them. [redacted] also said they could not afford to pay someone to hand them out. Sometimes they were put on a table with something on them so they would not blow away but again, MY CHILDREN LOOKED FOR THEM NUMEROUS TIMES and NEVER SAW THEM nor was offered them and never saw any of their friends with them. Beth also said there were most certainly NOT 30 HOME GAMES these would be handed out to. With this agreement, we very much took it that this was something that would be HANDED OUT, to game attendees, and not something that would have to be seeked out for.As far as another local business, it was [redacted] in Greenville, MI where ads were put in the program, which were never authorized, and they were told someone okayed it that no longer even worked there during the time it would have been accepted. The owner of [redacted], gave me permission to share this. She said she was threatened to have this ruin her credit and she was in the midst of refinancing her business and could not take that chance so just paid the bill. She has to return threaten for the soliciting calls. I cannot mention the other business that was listed with Royal Publishing, as they did not give me permission to share it. But there was quite the discussion of this in a public place.I appreciate the finalizing of this and the Revdex.com helping us settle this matter. Again, we wish NO FURTHER CALLS from Royal Publishing.Thank you.
[redacted]
To whom it may concern:Royal Publishing has an agreement with all of our school contracts. The agreement is that Royal Publishing will produce a nice souvenir program, and per the contract the school will distribute. In this case, Shari, our customer service rep., has already spoke with...
Norm about this. We called the school and spoke with the athletic secretary on 10/20/17 and she said "SAID HE NEEDED TO CALL [redacted] THE AD SECRETARY BECAUSE SHE CONFIRMED TO ME THEY GOT THE BOOKS AND THEY MOST CERTAINLY DID HAND THEM OUT AND EVEN HAD A FEW LEFT ". I have to believe if the athletic secretary said they were handed out, that they were handed out. I would be glad to cancel the winter basketball program, and I will take care of the rest of the fall ad, (credit $45). I would like to have a list of any customers that felt like they were lied to- it is very important to Royal Publishing and to myself that any problems get resolved. The cost of the fall ad was $95, $50 was paid, I'll write off $45.00. The winter ad was $65.00 I will cancel that ad. I will also block the customers phone number so they will not be called for anymore of their high school programs. Thank you for your time and I am very sorry for any inconvenience this has caused. Sincerely, [redacted]Customer Service Manager [redacted]
To whom it may concern:First of all Royal Publishing is not a scam. We have been in business over 30 years, have an A+ Revdex.com rating, we are members of the Peoria Heights Chamber of Commerce and NEVER work without a contract with our schools/associations. Royal Publishing is contracted to do the ad...
sales for the 2017 Co Boys & Girls Track & Field Championship Programs.On Wednesday May 3, 2017 at 4:58pm, salesperson Alecia contacted James A [redacted] and spoke for 15:32 minutes. Mr. [redacted] was contacted because Grand Valley High School was participating in the Championship. Alecia set up the entire ad with Mr. [redacted], and at the end of the call, as with all of our saleseople, a verifier is called to the phone to go over the billing and the ad copy one more time and also to obtain a middle initial, also the manager is the only on to be able to release the ad. The invoice with a copy of the ad was sent at that time to [redacted] In Parachute, CO. A statement was sent out at the end of June and the first time our company was told of a dispute was on July 20th when we called to collect the debt. On July 20th I sent a copy of the program, a duplicate invoice and our phone time report to the customer.At this point, the ad did run with the permission of Mr. [redacted], and the content was correct and the program was published. I will discount the ad 20% due to the misunderstanding. The total cost of the ad will be $130.00. Upon receipt I will place the account on a proof before billing, and send the customer $50.00 I Royal Buck gift certificates. I am truly sorry and I hope Mr. [redacted] will feel this is fair settlement.Sincerely,[redacted]Customer Service Manager1-800-397-5834 ext. [redacted]
Initial Business Response /* (1000, 5, 2016/02/16) */
2/13/2016
Case# XXXXXXXX
Account # SCXXXXX Invoice# XXXXXXX
To whom it may concern:
On October 20,2015 at 10:59am [redacted] sales representative for Royal Publishing, called [redacted] and spoke for 7:16 minutes. [redacted] was in...
charge of the ad sales for [redacted] High School's section of the Colorado Softball Championship Program. Mr. ** agreed to run an ad for his business the [redacted] for $60.00. Royal Publishing is contracted thru the Kukulski Brothers to do the ad sales for this state final program. We are not contracted thru the school at all. The Kukulski Brothers are contracted thru CHSAA to produce the program. This would explain why the school did not know who we are. [redacted] High School played their game at 10am on October 23,2015,
We have absolutely no record of a cancellation. The phone number that Mr. ** states he called to cancel the ad XXX-XXX-XXXX is a fax line. I can guarantee he didn't speak with anyone on that line. We have been sending statements since October and I have no record of Mr. ** ever calling in. It wasn't until we tracked down a home number that we get any response. We called one of the nearby businesses and found out that a note was left on the door of Mr. ** business that they would be closed until December 7- but he never came back and the restaurant was cleared out.
I believe this is a just debt, but I would be willing to settle for $40.00 and upon receipt I will write off
$20,00.
Sincerely,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX ext [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am willing to pay $40 to remind me one more time to be buyer beware and record everything as soon as they send me new invoice. From all the complaints lodged against the royal publishing company, they are good at deceiving consumers and getting away with it. I closed my business on Dec 8th to take first vacation in 7 years and when I came back in Dec 28 I saw messages. I called in October and talked with one of sales rep and thought I had resolved the invoice but apparently not. I am sure that I was not having a long conversation with a fax machine but it was my mistake to not record the sales reps name and his number. When an agent from Pheonix calls to solicit a work for a local school in Colorado for printing company in Illinois which that local school does not know or gets any benefit from the add placed for that particular school, it is a scam and again it taught me a lesson to slam that phone when any phone solicitation comes no matter how genuine that person sounds. Again to all the small business owners , say no and hang up that phone
Initial Business Response /* (1000, 5, 2015/09/08) */
To whom it may concern:
I am unable to locate a Royal Publishing account with the information that was given to me by the Revdex.com and Mr. [redacted]. I would be happy to rectify this problem if someone could please give me a name of the business,...
the business phone, or address or RPC account number.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They were able to call my phone number and leave voicemails with my name.
Final Business Response /* (4000, 13, 2015/09/22) */
As I responded in the letter dated 9/4/15, I would be happy to block your phone number if you would give me the phone number that we are calling. It is not XXX-XXX-XXXX. What is the name of your business? I could also try to locate your account if I had that. My hands are tied until I get this information. Thank you. ::
Initial Business Response /* (1000, 6, 2016/08/22) */
[redacted],
I am so sorry that you are displeased with our company. I am not sure what happened. I can only
theorize that when your payment came in and we checked your account (the account name on the
check) that the account was paid in full so your...
check was returned. In reality, you had another
account under a different company name. I show both accounts to be paid in full at this time. If there is a check that is not applied to you account, but shows to be cashed by your bank, please call me. The bottom line is that you had to spend your time trying to fix this debacle, and for that again I apologize. I am going to send your $50.00 in Royal Buck gift certificates, and that is addition to the $50,00 that was already sent to you by [redacted]
Sincerely,
[redacted]
To whom it may concern,I want to apologize to Ms. Hill. There was a misunderstanding and I am going to credit the invoice 7[redacted] for the rest of the balance which is $75.00. On May 2, 2017 [redacted] sent the 2017 PIAA District 11 boys & girls basketball playoff program along with $25 u Royal Bucks....
The account has also been flagged that if anyone wants to place an ad from Blue Valley Storage they must sign off on a proof.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2016/05/05) */
To whom it may concern,
I am very sorry, but I am unable to locate an account with the information that was provided by Mr. [redacted]. I need a business name, or at least the business address or phone number. Once that is provided I'm sure that we...
will be able to settle this matter right away.
Sincerely,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX ext. [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My business is
[redacted]
Thanks
Final Consumer Response /* (4200, 11, 2016/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted],
[redacted] said she never agreed to 2 ads period. Phone records does not prove anything.
I was basically forced into paying because [redacted] said I will be turned over to collections.
I tried to contact you guys' service departments, but you guys did not answer at all to try to resolve this myself, and you are only responding to me now that Revdex.com is involved.
I do not want your gift certificate, I want the money back for the ad that we never ever agreed to.
Final Business Response /* (4000, 15, 2016/05/24) */
Dr. [redacted],
I am going to credit the invoice XXXXXXX in the amount of $140.00. I will also request a refund be sent in the amount of $140.00. There was obviously a misunderstanding. My salesperson [redacted] is as adament that [redacted] approved the ad as [redacted] is about not approving the ad. Again, I would like to keep you as a customer. I have noted your account to only call you if your team is hosting an event, also a sgned proof is a must. I am very sorry about the inconvenience and I am still sending you some Royal Bucks in the hope that you will do business with us again.
Sincerely,
[redacted]
::
Initial Business Response /* (1000, 5, 2015/08/20) */
To whom it may concern:
I will be issuing a credit on invoice XXXXXXX in the amount of $165.00. I am sorry for any inconvenience this may have caused.
Sincerely,
[redacted]
Customer Service Manager
Initial Business Response /* (1000, 5, 2015/07/27) */
7/27/15
Case# XXXXXXXX
WBXXXXX
XXXXXXX
To whom it may concern:
Mr. [redacted] purchased print advertising to be placed in three different high school programs. Until I received an email from Mr. [redacted] on 7/21/15 (last Tuesday) I have...
absolutely no record of any type of a complaint. If Mr. [redacted] would have asked for a copy of the programs that he purchased ads in, I would have been glad to oblige. We had left three messages between 5/5 and 6/8 for Mr. [redacted] before we were finally able to speak with him. At that time Mr. [redacted] agreed to pay a partial payment of $75.00-again no mention made of any type of complaint. We did accidentally charge Mr. [redacted]'s debit card the full amount of the ad ($150.00) but as soon as he contacted us we reversed the charge immediately. It was a mistake and I acknowledged this in an email to him on 7/21. I also apologized and offered him $75.00 in Royal Buck gift certificates after the 2nd installment was paid on 7/31 as previously agreed.
I will write off invoice XXXXXXX, and I will send all three programs. I will not write off the other two invoices. We did not run ANY of the ads fraudulently. We ran all three ads in good faith approved by Mr. [redacted], and we cannot and do not promise business from our ads. Although, the program books are a great venue to get your name in front of parents, fans, teachers and anyone else that gets a program book at the event. No one can promise return on any type of advertising. We can promise that we will create the ad, print a quality book, deliver the book to the event, and the school promises to distribute the books at their event.
I will block Mr. [redacted]'s phone number from our phone system. Royal Publishing has been in business for over 30 years. I have worked at Royal Publishing 22 years and I take great pride in our product. We have an A+ Revdex.com rating and we are a member of our local chamber of commerce. I would love it if we had zero complaints, but we print 1000's of ads each year and we do make mistakes. But we also put forth our best efforts to make good and please our customers.
Sincerely,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX ext. [redacted]
Initial Business Response /* (1000, 5, 2016/03/07) */
To whom it may concern:
First and foremost I want to apologize to Mrs. [redacted]. This salesperson Laura Holmes is no longer with our company. There is no excuse for calling someone multiple times in one day, unless asked to do so. I am going...
to block XXX-XXX-XXXX from being called from our [redacted] Publishing phone system and I am going to send Mrs. [redacted] $50.00 in [redacted] Buck gift certificates that can be used toward future advertising. I am so sorry for the inconvenience this has caused.
Sincerely,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX ext. 7088
Initial Consumer Rebuttal /* (3000, 7, 2016/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Part of the reason for not being contacted is we do not need there services. I have NO need for your gift card! Two he has a phone number wrong. [redacted]
More importantly he did not address how he plans to educate his staff for proper telemarketing laws. How will he prepare his staff to not be pursued for harassment by potential customers.
It is a sad day that someone can open up a 'call center' offering services of which the callers they know nothing about! Leaving them to hang in the breeze to take the blame when they harasses a potential customer. Telemarketing Sales Rule
The Telemarketing Sales Rule (TSR) of the Telephone Consumer Protection Act (TCPA) gives telephone customers the right to sue telemarketers and get money if the telemarketers ignore the federal Do Not Call list. What a good law! Finally, consumers can take monetary revenge on companies who intrude on our lives by using the telephone to creatively trap us into giving them money for goods and services we don't need or want. https://www.privacyrights.org/ar/Suing-a-Telemarketer.htm#2
In short I am far from happy. I want this company to put on its big boy pants and act responsibly. Part of being responsible is teaching your staff how to treat and respect your potential customer. Treat them like poop you are going to get pooped on!
Initial Business Response /* (1000, 5, 2016/01/15) */
To whom it may concern:
On October 9,2015 [redacted] (Royal Publishing sales representative) called XXX-XXX-XXXX at 11:13 am and spoke with someone who said their name was [redacted] the owner of [redacted] The conversation lasted 4:43...
minutes. [redacted] was calling in regards to [redacted] because they were participating in the 2015 PIAA Boys & Girls Cross Country State Championships. Royal publishing is contracted by the PIAA to the ad sales for the above souvenir program. All of our sales are verified by a branch manager or secretary as soon as the sale is complete. An ad cannot be billed unless it is verified. In this case, the branch manager [redacted] Holman verified the ad. We sent out the first invoice at the point of sale and a statement every month thereafter. I don't have a record of anyone calling in to dispute the ad. As far as Mrs. [redacted] saying she wasn't open on October 9th, her Facebook page shows a haircut done that day of a spiderweb. We obviously spoke with someone that day, who said they were [redacted]. This is a just debt, but due to the misunderstanding I will discount the ad by $20.00 making the total on the invoice $75.00. I will also add a note to her account that if anyone does future advertising a signed proof will be required. Lastly, upon receipt of $75.00 I will send Mrs. [redacted] $50.00 in Royal Buck gift certificates to be used toward future advertising.
Sincerely,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX ext. [redacted]
To whom it concern:First of all I would like to apologize to [redacted] for feeling pressured to purchase an ad. The ad was sold for the 2017 [redacted] High School Volleyball Regional Program in which [redacted] High School was a participant. Royal Publishing never works without a contract...
with the HOST school. I'm not sure who [redacted] spoke with but the athletic department at [redacted] would know who we are, as they have to supply a team picture and roster. I would be willing to credit this invoice 50% and block this business from future sales calls. Shari in customer service has spoken with [redacted] since the Revdex.com complaint and everything seemed to be resolved. Sincerely, [redacted]Customer Service Manager[redacted]
Initial Business Response /* (1000, 5, 2016/01/05) */
To whom it may concern:
First of all, I would like to apologize for the confusion and let you know that I am canceling the ad that was purchased by [redacted] on 12/21/15. The event is being held on 2/29/16-3/4/16. I would like to address Ms....
[redacted]'s concerns written in her complaint. [redacted] Publishing does not work without a signed agreement from the HOT school. In this case the Host is [redacted] in New Boston. The assignments are posted by the MHSAA that says which schools are hosting and the schools that are participating. [redacted] ( who Ms. [redacted] was supporting) is okaying in the 2016 [redacted] Class B Girls Basketball District. I'm not sure who Ms. [redacted] spoke with at the school,but the athletic department would probably know where the girls are going to be playing. There is no false advertising and no misrepresentation. [redacted] Publishing has been in business over 30 years, we are proud Revdex.com members with an A+ rating and a member of the Peoria Heights Chamber of Commerce. I'm also sorry that Ms. [redacted] wasn't handled in a more timely manor, this could have been avoided. I am also going to send Ms. [redacted] $25.00 in [redacted] Busk gift certificates that she can use toward future advertising if she would like to give us another chance.
Sincerely,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX ext. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Yes, we will accept this, yet, do want to further explain. I, [redacted], wife to business owner, [redacted], did talk to [redacted] at the [redacted]. The Souvenir Programs were NOT handed out, but put in a box for people to take, sometimes being left behind the ticket counter which is glassed in, so not visible. These were not easily visible to be taken and people would only know they were available IF they knew about them. [redacted] also said they could not afford to pay someone to hand them out. Sometimes they were put on a table with something on them so they would not blow away but again, MY CHILDREN LOOKED FOR THEM NUMEROUS TIMES and NEVER SAW THEM nor was offered them and never saw any of their friends with them. Beth also said there were most certainly NOT 30 HOME GAMES these would be handed out to. With this agreement, we very much took it that this was something that would be HANDED OUT, to game attendees, and not something that would have to be seeked out for.As far as another local business, it was [redacted] in Greenville, MI where ads were put in the program, which were never authorized, and they were told someone okayed it that no longer even worked there during the time it would have been accepted. The owner of [redacted], gave me permission to share this. She said she was threatened to have this ruin her credit and she was in the midst of refinancing her business and could not take that chance so just paid the bill. She has to return threaten for the soliciting calls. I cannot mention the other business that was listed with Royal Publishing, as they did not give me permission to share it. But there was quite the discussion of this in a public place.I appreciate the finalizing of this and the Revdex.com helping us settle this matter. Again, we wish NO FURTHER CALLS from Royal Publishing.Thank you.
[redacted]
To whom it may concern:Royal Publishing has an agreement with all of our school contracts. The agreement is that Royal Publishing will produce a nice souvenir program, and per the contract the school will distribute. In this case, Shari, our customer service rep., has already spoke with...
Norm about this. We called the school and spoke with the athletic secretary on 10/20/17 and she said "SAID HE NEEDED TO CALL [redacted] THE AD SECRETARY BECAUSE SHE CONFIRMED TO ME THEY GOT THE BOOKS AND THEY MOST CERTAINLY DID HAND THEM OUT AND EVEN HAD A FEW LEFT ". I have to believe if the athletic secretary said they were handed out, that they were handed out. I would be glad to cancel the winter basketball program, and I will take care of the rest of the fall ad, (credit $45). I would like to have a list of any customers that felt like they were lied to- it is very important to Royal Publishing and to myself that any problems get resolved. The cost of the fall ad was $95, $50 was paid, I'll write off $45.00. The winter ad was $65.00 I will cancel that ad. I will also block the customers phone number so they will not be called for anymore of their high school programs. Thank you for your time and I am very sorry for any inconvenience this has caused. Sincerely, [redacted]Customer Service Manager [redacted]
To whom it may concern:First of all Royal Publishing is not a scam. We have been in business over 30 years, have an A+ Revdex.com rating, we are members of the Peoria Heights Chamber of Commerce and NEVER work without a contract with our schools/associations. Royal Publishing is contracted to do the ad...
sales for the 2017 Co Boys & Girls Track & Field Championship Programs.On Wednesday May 3, 2017 at 4:58pm, salesperson Alecia contacted James A [redacted] and spoke for 15:32 minutes. Mr. [redacted] was contacted because Grand Valley High School was participating in the Championship. Alecia set up the entire ad with Mr. [redacted], and at the end of the call, as with all of our saleseople, a verifier is called to the phone to go over the billing and the ad copy one more time and also to obtain a middle initial, also the manager is the only on to be able to release the ad. The invoice with a copy of the ad was sent at that time to [redacted] In Parachute, CO. A statement was sent out at the end of June and the first time our company was told of a dispute was on July 20th when we called to collect the debt. On July 20th I sent a copy of the program, a duplicate invoice and our phone time report to the customer.At this point, the ad did run with the permission of Mr. [redacted], and the content was correct and the program was published. I will discount the ad 20% due to the misunderstanding. The total cost of the ad will be $130.00. Upon receipt I will place the account on a proof before billing, and send the customer $50.00 I Royal Buck gift certificates. I am truly sorry and I hope Mr. [redacted] will feel this is fair settlement.Sincerely,[redacted]Customer Service Manager1-800-397-5834 ext. [redacted]
Initial Business Response /* (1000, 5, 2016/02/16) */
2/13/2016
Case# XXXXXXXX
Account # SCXXXXX Invoice# XXXXXXX
To whom it may concern:
On October 20,2015 at 10:59am [redacted] sales representative for Royal Publishing, called [redacted] and spoke for 7:16 minutes. [redacted] was in...
charge of the ad sales for [redacted] High School's section of the Colorado Softball Championship Program. Mr. ** agreed to run an ad for his business the [redacted] for $60.00. Royal Publishing is contracted thru the Kukulski Brothers to do the ad sales for this state final program. We are not contracted thru the school at all. The Kukulski Brothers are contracted thru CHSAA to produce the program. This would explain why the school did not know who we are. [redacted] High School played their game at 10am on October 23,2015,
We have absolutely no record of a cancellation. The phone number that Mr. ** states he called to cancel the ad XXX-XXX-XXXX is a fax line. I can guarantee he didn't speak with anyone on that line. We have been sending statements since October and I have no record of Mr. ** ever calling in. It wasn't until we tracked down a home number that we get any response. We called one of the nearby businesses and found out that a note was left on the door of Mr. ** business that they would be closed until December 7- but he never came back and the restaurant was cleared out.
I believe this is a just debt, but I would be willing to settle for $40.00 and upon receipt I will write off
$20,00.
Sincerely,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX ext [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am willing to pay $40 to remind me one more time to be buyer beware and record everything as soon as they send me new invoice. From all the complaints lodged against the royal publishing company, they are good at deceiving consumers and getting away with it. I closed my business on Dec 8th to take first vacation in 7 years and when I came back in Dec 28 I saw messages. I called in October and talked with one of sales rep and thought I had resolved the invoice but apparently not. I am sure that I was not having a long conversation with a fax machine but it was my mistake to not record the sales reps name and his number. When an agent from Pheonix calls to solicit a work for a local school in Colorado for printing company in Illinois which that local school does not know or gets any benefit from the add placed for that particular school, it is a scam and again it taught me a lesson to slam that phone when any phone solicitation comes no matter how genuine that person sounds. Again to all the small business owners , say no and hang up that phone
Initial Business Response /* (1000, 5, 2015/09/08) */
To whom it may concern:
I am unable to locate a Royal Publishing account with the information that was given to me by the Revdex.com and Mr. [redacted]. I would be happy to rectify this problem if someone could please give me a name of the business,...
the business phone, or address or RPC account number.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They were able to call my phone number and leave voicemails with my name.
Final Business Response /* (4000, 13, 2015/09/22) */
As I responded in the letter dated 9/4/15, I would be happy to block your phone number if you would give me the phone number that we are calling. It is not XXX-XXX-XXXX. What is the name of your business? I could also try to locate your account if I had that. My hands are tied until I get this information. Thank you. ::
Initial Business Response /* (1000, 6, 2016/08/22) */
[redacted],
I am so sorry that you are displeased with our company. I am not sure what happened. I can only
theorize that when your payment came in and we checked your account (the account name on the
check) that the account was paid in full so your...
check was returned. In reality, you had another
account under a different company name. I show both accounts to be paid in full at this time. If there is a check that is not applied to you account, but shows to be cashed by your bank, please call me. The bottom line is that you had to spend your time trying to fix this debacle, and for that again I apologize. I am going to send your $50.00 in Royal Buck gift certificates, and that is addition to the $50,00 that was already sent to you by [redacted]
Sincerely,
[redacted]
To whom it may concern,I want to apologize to Ms. Hill. There was a misunderstanding and I am going to credit the invoice 7[redacted] for the rest of the balance which is $75.00. On May 2, 2017 [redacted] sent the 2017 PIAA District 11 boys & girls basketball playoff program along with $25 u Royal Bucks....
The account has also been flagged that if anyone wants to place an ad from Blue Valley Storage they must sign off on a proof.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2016/05/05) */
To whom it may concern,
I am very sorry, but I am unable to locate an account with the information that was provided by Mr. [redacted]. I need a business name, or at least the business address or phone number. Once that is provided I'm sure that we...
will be able to settle this matter right away.
Sincerely,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX ext. [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My business is
[redacted]
Thanks
Final Consumer Response /* (4200, 11, 2016/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted],
[redacted] said she never agreed to 2 ads period. Phone records does not prove anything.
I was basically forced into paying because [redacted] said I will be turned over to collections.
I tried to contact you guys' service departments, but you guys did not answer at all to try to resolve this myself, and you are only responding to me now that Revdex.com is involved.
I do not want your gift certificate, I want the money back for the ad that we never ever agreed to.
Final Business Response /* (4000, 15, 2016/05/24) */
Dr. [redacted],
I am going to credit the invoice XXXXXXX in the amount of $140.00. I will also request a refund be sent in the amount of $140.00. There was obviously a misunderstanding. My salesperson [redacted] is as adament that [redacted] approved the ad as [redacted] is about not approving the ad. Again, I would like to keep you as a customer. I have noted your account to only call you if your team is hosting an event, also a sgned proof is a must. I am very sorry about the inconvenience and I am still sending you some Royal Bucks in the hope that you will do business with us again.
Sincerely,
[redacted]
::
Initial Business Response /* (1000, 5, 2015/08/20) */
To whom it may concern:
I will be issuing a credit on invoice XXXXXXX in the amount of $165.00. I am sorry for any inconvenience this may have caused.
Sincerely,
[redacted]
Customer Service Manager
Initial Business Response /* (1000, 5, 2015/07/27) */
7/27/15
Case# XXXXXXXX
WBXXXXX
XXXXXXX
To whom it may concern:
Mr. [redacted] purchased print advertising to be placed in three different high school programs. Until I received an email from Mr. [redacted] on 7/21/15 (last Tuesday) I have...
absolutely no record of any type of a complaint. If Mr. [redacted] would have asked for a copy of the programs that he purchased ads in, I would have been glad to oblige. We had left three messages between 5/5 and 6/8 for Mr. [redacted] before we were finally able to speak with him. At that time Mr. [redacted] agreed to pay a partial payment of $75.00-again no mention made of any type of complaint. We did accidentally charge Mr. [redacted]'s debit card the full amount of the ad ($150.00) but as soon as he contacted us we reversed the charge immediately. It was a mistake and I acknowledged this in an email to him on 7/21. I also apologized and offered him $75.00 in Royal Buck gift certificates after the 2nd installment was paid on 7/31 as previously agreed.
I will write off invoice XXXXXXX, and I will send all three programs. I will not write off the other two invoices. We did not run ANY of the ads fraudulently. We ran all three ads in good faith approved by Mr. [redacted], and we cannot and do not promise business from our ads. Although, the program books are a great venue to get your name in front of parents, fans, teachers and anyone else that gets a program book at the event. No one can promise return on any type of advertising. We can promise that we will create the ad, print a quality book, deliver the book to the event, and the school promises to distribute the books at their event.
I will block Mr. [redacted]'s phone number from our phone system. Royal Publishing has been in business for over 30 years. I have worked at Royal Publishing 22 years and I take great pride in our product. We have an A+ Revdex.com rating and we are a member of our local chamber of commerce. I would love it if we had zero complaints, but we print 1000's of ads each year and we do make mistakes. But we also put forth our best efforts to make good and please our customers.
Sincerely,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX ext. [redacted]